CallHippo Erfahrungen

The telephony for MSMSEs

Kommentare: Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.

Vorteile:

CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.

Nachteile:

All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.

One of the best calling softwares

Kommentare: Been a great experience overall, I also use their mobile app to ensure I do not miss out any notifications.

Vorteile:

Easy to use interface, quick in execution.

Nachteile:

None until now, it depends on what features the admin has enabled for you.

CallHippo Sucks and I would not recommend it to anyone

Kommentare: It is extremely expensive but when I was looking at them I was told they were cheaper than Just call which is NOT the case. I spend more money on Calls per month than I did with Just Call (Just Call was a much better option all around compared to CallHippo).. and you can find a phone software like ConneXio that doesn't charge per call and they are way cheaper per person and so far much better quality (never had an issue with ConneXio). CallHippo charged me for 10 employees for the year and after 2 months we went down to 5 and they would not give me a refund, they gave me 6 months more on my contract "free" they said. With all the issues we have been having with the system lately I asked them to compensate me again and they extended me another 6 months "Free".... I don't want to be with them any longer. They Suck. I want to cut ties and go but they won't budge and let me out of the contract. And for the record, it is NOT FREE... their calls are so expensive that I end up paying them $60 a month on top of what I paid per person just for calling credits. I don't want to give them another dime.

Vorteile:

I don't. It always has issues. We are a call center and I don't have time for issues.

Nachteile:

It is connected to my CRM but it doesn't log the recordings into the CRM at all. You have to hunt for them on their website. It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc...

Customer Services

Kommentare: Very happy. It serves all the needs we are looking for.

Vorteile:

Fast responses to my questions, inquires or problems.

Nachteile:

The process of getting my SMS (but actually that is outside the scope of what you do, I understand).

Amazing Calling App

Kommentare: I've been using call hippo since 2 years and the ease of managing KPI's or generating reports is very easy. There is no manual work involved.

Vorteile:

Ease of generating agent reports. Managing calls.

Nachteile:

Nothing as of now. All good, May be sometimes the app is slow.

Incoming calls

Kommentare: It was an awesome and good experience. Very good

Vorteile:

[sensitive content hidden] was fantastic in giving full support. He gave all the steps and reference on how to navigate through the website of call hippo

Nachteile:

Nothing, to say on cons, No comments, and nothing bad

One of the best tools out there for cold calling!

Kommentare: All in all, this is by far one of the best product I have used for cold calling.

Vorteile:

CallHippo is very easy to use. The features are nice and straightforward. The customer support is one of the best and resolve problems instantly once you inform them. Even if a call doesn't go through, you are made aware of the reason why. The monitoring feature is nice too and helps keep the team on track.

Nachteile:

Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature is a little buggy

Outstanding

Kommentare: Outstanding partner in business development

Vorteile:

best Call Quality perfect Call Recording Voicemail facility

Nachteile:

Nothing to mention, everything is perfect

Works okay

Kommentare: It is fine. I can call out when needed and the experience is a good one.

Vorteile:

It works support people are very helpful!

Nachteile:

It could be a little more user friendly, sometimes I need to test a number when it just sits there...and it will ring busy on my own number.

Call Hippo IVR Issue

Vorteile:

Call Hippo is confortable and easy to use.

Nachteile:

I dont have anything to say about call Hippo

More than meets the eye...

Kommentare: Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.

Vorteile:

The product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc. The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!

Nachteile:

The only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH 2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...

Really Great Virtual Number Product for any IT Start-Up.

Kommentare: As an IT start-up, I am in a need of US virtual number to expand my business in the USA. so I came to know about all Callhippo. I visited the website to know more about the offerings which they provide and started chatting with [SENSITIVE CONTENT]. she helped me to understand the platform resolve my queries before purchase and assisted me to get quick onboard. also, arrange my call with [SENSITIVE CONTENT] this guy also helped me to configure the entire system and resolve all technical queries. so as a support Callhippo is 10/10. I am really satisfied with the product and support.

Vorteile:

The most interesting feature is that I can place outgoing calls and also receive calls from all over the globe and through the same I can increase our customer experience as well as increase our sales. so truly it's a great product for me.

Nachteile:

Not found any. everything is great. The system is very essential.

CallHippo is a Geat Value!

Kommentare: It worked great for the temporary project needs we had. Very easy to set up and use. Customer support was excellent, thanks again to [SENSITIVE CONTENT]!

Vorteile:

Our team found CallHippo to be very easy to use and it was super quick to set up.

Nachteile:

The only criticism is that it was very difficult to find how to cancel my account, once we no longer needed it. But [SENSITIVE CONTENT] in Support was very helpful and quickly gave me the information I needed. Way to go, [SENSITIVE CONTENT]! We used CallHippo for a client's project that is now complete, so we no longer need the service.

Thank you so much [SENSITIVE CONTENT HIDDEN], phenomenal Customer Service!

Kommentare: Incredible rate, quality, customer support, everyone goes above and beyond the call of duty to make sure that their customers are well taken care of and it is something that is noticible from the very first moment you sign on with a customer service rep. As someone who works in I.T. and handles situations like these on a daily basis I can appreciate just how much work goes into the service they provide to their customers, and this speaks volumes. The time I spent with my customer service rep. [SENSITIVE CONTENT HIDDEN] there were many moments where the conversation could have ended with my issue left unresolved, but [SENSITIVE CONTENT HIDDEN] was patient and strategically helped me find a solution to the issue I was having. Individuals like this are a HUGE asset to a company, and with individuals like [SENSITIVE CONTENT HIDDEN] on the team I have no doubt that the future is very bright for CallHippo.

Vorteile:

Provides all the features that would need and then some. There are lots of services to choose from but no matter which service you choose having reliable customer service is critical to making it all work.

Nachteile:

The only thing I can think of is the robot voice for the voicemail technology could probably be upgraded. But they also allow you to upload your own pre-recorded audio file which works perfectly for me so it wasn't really an issue at all.

Jinty

Kommentare: At the begining is frustrating that they share the FAQs witohut doing some proving questions, I know that it might save time on some scenarios but as Admins or Managers we already read all the faqs before asking for help so in this case didn´t save time, bur Jintu was super helpfull and was with me untill the problem was fixed!

Vorteile:

Easy to use and the support team is very usefull if they don´t have a feature they built it for you and that is just great

Nachteile:

Reporting could be easier to download, as well the desing is bad, as the UX, as well they should integrate de dialer on the dashboard and avoid having 2 taps open to monitor and work

Pipedrive and Hippo

Kommentare: Very good

Vorteile:

Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.

Nachteile:

Need voice drop in my version in Professional version with no charge for minutes.

Help from Customer Support

Kommentare: It has been very beneficial for our agents as calls are recorded we can check our customer support team, also Sales team. The customer support has been always helpful, guys like [SENSITIVE CONTENT HIDDEN] are really patient and explain things easy for us to understand.

Vorteile:

It is really easy to use, I have agent in different countries and it is really easy to purchase a number, get them invited and then just take a few minutes until they can start calling.

Nachteile:

Sometimes the Phone app it is a bit Laggy, usually when I have a SMS that I havent responded, I write everything and then press send and nothing happens, I have to close the app, then open the message again, write everything and press send.

Most basic support not working

Kommentare: Terrible! Easter egg hunt to get any information or support. Nickel and diming for every single option. Once determined that a functionality is not working they have the guts to ask fixing their issues for a $2,000 fee. Terrible.

Vorteile:

Was intrigued by the monthly subscription

Nachteile:

They have managed to go from bad to worse. Apart from nickel and diming for every single option (only visible after the trial is over!) some absolute rudimentary key functionalities such as syncing phone numbers stored under "Organization" are missing - hence the Pipedrive integration is not working correctly. When going on an easter egg hunt figuring out why things are not working, we are getting a run around through many, many different support people and finally the solution to pay $2,000 to fix this functionality and their shortcoming. We spent so much time to chat, talk and email countless times with different people never getting any answer straight forward nor consistent. Our requirements are simple and CallHippo is definitely not a service provider to support the most basics of requirements. Do yourself a favor and stay away from them.

Callhippo Review after using for almost one year

Kommentare: I am very satisfied with the services. The best part of the service is the customer service, specially [SENSITIVE CONTENT], he always resolves my queries, even the tiniest one. When we were new [SENSITIVE CONTENT] helped us very well in setting everything up. Even today when I say hello on the website chat section, all the customer care representative answers timely.

Vorteile:

- Its ease of use - App while using on laptop and mobile - Dialler has many options - Ap on mobile is very user friendly -

Nachteile:

- Sometimes connections during calls gets lagged - The app on mobile always ask for giving rating. - There could have been more features like ring central. - You could provide physical telephone to customers in India also.

New User, Happy So Far

Kommentare: I am able to record my calls now, and although I chose to purchase a new CRM along with it, I can also integrate and log those calls to clients accordingly. Overall, I'm happy with the system. I will specifically name two reps that helped me with my transition and navigation of the system, [SENSITIVE CONTENT]. Both were very patient with me and quick to respond to my inquiries. I even gave Vishali's email to a colleague and she helped him quickly, too. Customer service is very important, and I really like that I'm able to reach out to them directly if necessary.

Vorteile:

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

Nachteile:

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

Great service

Vorteile:

Features and user friendly. Support from the team in resolving the glitches

Nachteile:

Numbers getting spammed frequently - need new number series

Help with call forwarding issue

Kommentare: I can easily take calls in any country when travelling. It make it easier to contact with my customers. I love the customer service [SENSITIVE CONTENT HIDDEN] provided today with call forwarding issue. It shows the support team care for the each and every customer.

Vorteile:

It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.

Nachteile:

App should have more options in side to change few more setting.

An Exceptional Choice for VOIP Services

Kommentare: Great experience. I would find it hard to move to another VOIP provider.

Vorteile:

CallHippo is very easy to use, the support staff and management are excellent and there have been very few hiccups during our time with CallHippo

Nachteile:

It could do with a search function for searching numbers dialed in lieu of having to download an Excel file

Invasive privacy requests— very scary company

Kommentare: Incredibly scary. I received emails copied to lots of people requesting photo of, addresses, website domain data, business background, phone number and other personal identifying data that would allow a scammer to use my credit card. When I told callhippo personnel this was illegal in Canada they backtracked on that request but cancelled my account. I would not touch this company and certainly do not provide personal photo, birthdate, address data that can be used with your credit card to impersonate and steal identities. That is why we use credit cards to avoid those kinds of scams. Beware. I’m reporting the callhippo to the privacy commissioner in Canada and credit card company visa.

Vorteile:

I tested the number and it worked the A’s expected when I set up the account.

Nachteile:

The software was adequate for my needs but the agents at callhippo started requesting sensitive personal information immediately after taking my credit card data.

Call Hippo --best way to Manage calls

Vorteile:

It helps a lot to maintain call details and helps us to Manage to whom we have to call and whom we have called.it basically work on VoIP and its inbuilt tool helps to find out the details of the callers.It automatically provides the Time Zone while making a call to avoid dilemma of the Time Zone.Its web version and App version remains in sync with each other.We can add on our ads/voice messages while we are offline or we are not available.

Nachteile:

I have been using this from the last dew years , i hadnt find any Dislike ,but sometime due to slow internet the lags can be easily seen between with the Communicators