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seit 15 Jahren bei der Softwareauswahl

Über Surfly

Eine schnelle, einfache und sichere Co-Browsing- und Kollaborationstechnologie, mit der du jede Konversation von jedem Kanal aus aufrüsten kannst.

Erfahre mehr über Surfly

Vorteile:

Surfly sets it up so you can easily offer direct customer support on your site.

Nachteile:

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.

Bewertungen zu Surfly

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,6
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

8,5/10

Surfly hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (13)

Shawn
Shawn
Director of Development in Kanada
Verifizierter Nutzer auf LinkedIn
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best collaboration tool I've seen!

5,0 vor 6 Jahren

Kommentare: Still a huge believer in Surfly's future. Great support and technical capabilities!

Vorteile:

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

Nachteile:

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

Sergey
Project manager and System analyst in Israel
Versicherung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Surfly great co browsing product

5,0 vor 9 Monaten

Kommentare: Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

Vorteile:

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

Nachteile:

We don't have local language support (RTL language)

Whitney
Administrative Assistant in USA
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Something to get use to!

4,0 vor 6 Monaten

Vorteile:

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

Nachteile:

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

James
Business Support Manager in UK
Versicherung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A product for the future

5,0 vor 2 Jahren

Kommentare: Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

Vorteile:

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

Nachteile:

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Jerry
Manager in Taiwan
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The review from Cathay Life.

5,0 vor 10 Monaten

Kommentare: Good.

Vorteile:

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

Nachteile:

Not available with Google Cloud or Local Server.

Prashanth
Senior Delivery Manager in Bahrain
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Surfly Co-browsing

4,0 vor 2 Jahren

Vorteile:

Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.

Nachteile:

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.

Vivaan
Technical head in Indien
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool to teach customers and new sales associates regarding certain technical techniques.

5,0 vor 2 Jahren

Kommentare: The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often.

Vorteile:

We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.

Nachteile:

Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too.

Jayden
Specialist in Singapur
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Jayden's review

4,0 vor 2 Jahren

Vorteile:

Signatures are much smoother compared to other remote platforms.

Nachteile:

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Nicola
automation engineer in Niederlande
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best interface

5,0 vor 10 Monaten

Kommentare: Smoothness of service, extra functions

Vorteile:

Interface, speed, support. Overall it was valuable product which delivered approriately my needs

Nachteile:

Graphic can be improved but the most important is the function

Tim
Principal Consultant in UK
Personalbeschaffung & -besetzung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Super Fly Surfly

5,0 vor 10 Monaten

Kommentare: I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

Vorteile:

I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

Nachteile:

Nothing springs to mind :) I got everything I needed from it but I didn't explore it in full

Aaron
Aaron
Owner in USA
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surfly is the ultimate chat and customer support tool!

5,0 vor 4 Jahren

Kommentare: As a web developer, I have a several clients that use and love Surfly. It's a great product!

Vorteile:

Surfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site.

Nachteile:

They used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy.

Franco
CPO in Schweiz
Kosmetik, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Next level sales tool

5,0 vor 6 Monaten

Vorteile:

- easy integration - good set of functionalities - easy configurable

Nachteile:

- can't tell at the moment, but pricing is quite high but tool gives high value

Nishu
PO in Indien
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great for collaborative work

4,0 vor 10 Monaten

Vorteile:

Ease of use and quick onboarding process

Nachteile:

User guides would be helpful for first time users.