MyOperator Erfahrungen

Good Platform

Kommentare: It solves the problem of finding and paging the person of great interest at the time of requirement by a customer.

Vorteile:

Easy to use, ease of configuration, easy to propagate

Nachteile:

sometimes it becomes confusing while editing

Managing client and prospects calls became so easier and systematic with MyOperator

Kommentare: We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall.

Vorteile:

Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most.

Nachteile:

A bit pricey compared to similar products in the market. Better quality though.

No Updates in Product & Price Increasing Every 6 Months

Kommentare: I won't recommend it to anyone to go for it. There are similar products available in market at better pricing.

Vorteile:

It has nothing exceptional to offer in comparison to other similar products available in market.

Nachteile:

The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically .

Best Virtual Number for small business

Kommentare: I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required.

Vorteile:

I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again.

Nachteile:

I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan.

A must have buy

Vorteile:

MyOperator solves the hassle that every company face in their work module. It has some amazing features that helps to save time and efforts. I would highly recommend MyOperator to my friends.

Nachteile:

Nothing in particular. Everything is sorted

If you're looking for a genuine service, myoperator should be last on your list.

Kommentare: very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want

Vorteile:

What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you

Nachteile:

So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months?

Cheater company

Vorteile:

Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls,

Nachteile:

Avoid this company, cheep technology, super cheep service if u call 5 times call connected one time want to shut ur business than plz go ahead with this fraud company, they promise never fulfilled its a genuine review from buyer who used their service and first hand experience, ur mails never got replied, post sales after they got the money no one listen to u, and disconnect ur calls,

Regarding the my operator

Vorteile:

This software is easy and it's performance is very nice .

Nachteile:

Some time the calls get missed and if any agent is already attending the call the next call will show in waiting

Efficient way of Call Management

Vorteile:

We had been struggling to manage our leads and not having a single number for our business was creating a chaos. All of the issues were resolved with MyOperator Dialer App. I love how easily we were able to transition to this tool.

Nachteile:

None at the moment. Everything is aligned to our business needs

Great app with value for money operability and easy to end user for telephone services

Kommentare: It was a good experience overall using the MyOperator platform for running out 24x7 mental health helpline, however, there were instances where our monthly waiver and credits were not credited timely and it had cost additional charges for a couple of months. so it wasn't the company's fault but the customer executive was not well aware of the issues and continuously mishandled the troubleshooting. Which was later handled smoothly.

Vorteile:

Easy to use, transparent plan and facility for top-up

Nachteile:

Nothing as such, overall experience using MyOperator was good so far

Setting up complex IVR is easy

Vorteile:

The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use

Nachteile:

None so far. I am happy with the product and services

Best IVR Solutions

Kommentare: It has solved my centralized one contact for our customers for sales and support.

Vorteile:

I like dialer facility like phone dialer and unlimited call recording

Nachteile:

Incoming number shows after call disconnection which is causing problem for customer identification.

Good product for Businesses

Vorteile:

Makes the call flow easy for agents as well as administrators. The reporting is also proper and on point

Nachteile:

Customer support can be improved, many a times the CSE's doesn't respond properly

It's a nice utility for business having multiple pleces, workers

Kommentare: Good, easy to use

Vorteile:

Overall use of platform is simple. In particular viewing, listening old calls are easy

Nachteile:

No such aspect in overall software. All facilities are useful

Best Cloud telephony solution

Kommentare: I am using My Operator services from last three years. i am very much happy with the system & services provided by them.

Vorteile:

Best part for this service is you don't need any hardware setup for this. Very user friendly application.

Nachteile:

Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only.

Experience

Kommentare: Since I joined and taken over a few teams I never wanted to get stuck with running behind a service provider to get the changes done. This what exactly happened here. I got a call with reps and told her my requirements. Everything has been done from their end without hassle.

Vorteile:

As a company when you have a right employee to lead then you don't need anything. I am total with the way I have updated about the product. Which had made me take up one more service for my sales department.

Nachteile:

I do not see any cons. Everything is fine.

Myoperator is recommended

Kommentare: Good

Vorteile:

Simplicity in the UI and implementation

Nachteile:

There is no option to configure Thank you voice note after the recording in IVR

I am using My Operator IVR service last 2 Years. It is very easy to use.

Vorteile:

Dashboard, Call tracking, Report Call recording.

Nachteile:

Difficulty in Call Structure designe and alert setting.

Good Product, Pricing and Customer Service can be improved

Kommentare: My company has been using the product for over 4 years now and it has been a smooth journey

Vorteile:

The ease of use and its simplicity and the ability to track live calls

Nachteile:

Customer support can be much better, they can be better in managing customer relationships

Rave Review on MyOperator

Kommentare: The call volume from various callers is being managed efficiently. The reports help in understanding what we need to improve on.

Vorteile:

The call distribution between all the agents is very organised and easy to use. The call log helps to monitor the calls.

Nachteile:

We have not tried the integration, would like to explore it. Otherwise, nothing that we did not like.

Value for money

Kommentare: We are using this software more than 2 years, we would like to continue the same.

Vorteile:

The features and flexibility, looking for an long term relationship

Nachteile:

It would be great if we can edit the number without deleting the user

Cheaters Stay Away

Vorteile:

I dont think this company has any Pros. Cheap Software and Technology supported by the worst customer service I have seen in my 20 years of IT Career.

Nachteile:

They just try to push their medicore solution and when the solution is not solving our problem they use excuses like you didn't request refund with 30 days or you bought the product with a discount code to steal our money. The worst company I have delt with.

Yes it is MyOperator....!!!

Kommentare: Five Star....!!!

Vorteile:

Call flow setup is so easy - any one can customise it in minutes...!!!

Nachteile:

Nothing as off now. I am happy with it........

Excellent service

Kommentare: It is going continue better and using it since last 7 to 8 year.

Vorteile:

Easy to manage, there are multiple features that we are using and got in this price.

Nachteile:

Its little bit slow so need to be solved...

Good Product. Value for each Penny spent

Kommentare: V. Good

Vorteile:

Features are easy to use and are most relevant to our requirements.

Nachteile:

While Customer calls up number is not displayed for us to calla back.