Bewertet am 22.7.2019
Easy to use and powerfull features
Kommentare: We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.
Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website.
Absolutely love their Multicalendar. Gives a great overview of current bookings.
Nachteile: Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...
Bewertet am 24.5.2019
Kommentare: Guesty has beneficial features that we have not even yet begun to explore. So far, Guesty has a booking site up and running for us, and has successfully integrated our calendar so that we may seamlessly list on 4 different sites. The speed, knowledge and friendliness of customer service has been outstanding. Our home owners are happy to use Guesty's well designed owner portal which has streamlined communications.
This software has a modern and user friendly web interface design that instantly makes users, staff and clients alike, comfortable with the program. It is streamlined - no overcrowding on each screen and no chance to be distracted by too many options.
There is a very easy to use help desk, ever present at the corner of your screen - at any time you may type a question into the box, and answers and quick guides will list themselves - should you not find any articles relevant or helpful, you may submit a help desk ticket from any screen. Each of my team members have used this feature and been provided with satisfactory responses within one hour - even on the weekends.
Integration was nearly painless compared with other PMS options on the market.
Web based platform does not have specific hardware requirements.
Nachteile: So far, we have no complaints about this software. Each of our requests have been met with speed and grace. All problems have simple solutions and an abundance of staff available to help walk us through each new feature.
Bewertet am 30.3.2019
Guesty is enabling the next phase of growth for our short-term rental business!
Kommentare: Bottom line is this - Guesty is the best capitalized company in this space (just raised an additional $35 million to continue scaling their offering) and in my opinion (I advise a number of startups, so I have a good read on this) they are putting this capital to great use through 1) Pushing feature updates rapidly; 2) Spending money on customer service and customer success; and 3) Developing class-leading relationships with all of the major booking platforms to ensure ever-better integrations.
-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with.
-The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team.
-Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!).
-I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!).
-The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).
Nachteile: All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!
Bewertet am 2.5.2019
Best PMS on the market with an amazing support team
Vorteile: We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :]
Nachteile: We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.
Bewertet am 5.3.2019
Best software on the market!
Vorteile: We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.
Nachteile: I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.
Bewertet am 2.5.2019
Powerful Resource for Vacation Rental Management Companies
Vorteile: I'm extremely impressed by Guesty's attention to detail. Our Customer Success Manager, Jerome, has been an absolute pleasure to work and has constantly surpassed our expectations. He has been instrumental in helping us grow and optimize our processes over the last couple of months. Guesty's CRM software is phenomenal. It's absolutely critical to have one central communication hub and Guesty allows us to uniquely handle each and every guests' needs. Although there are individual services/software that do a better job at handling specific needs (automated messages, cleanings, etc.), Guesty offers a powerful all-in-one resource. Most importantly: they're software is constantly improving. We've been really impressed with all the small changes that they've started working on, and we're excited to see how things continue to develop!
Nachteile: My biggest issue with Guesty is that it doesn't allow you to make changes to the automated messages without contacting support. We'd love to initiate some small changes on our end but can't do that until we have greater control.
Bewertet am 7.2.2017
A tool and service so great.... where do I start
Kommentare: If you want to manage multiple vacation rentals online, you would be remiss not to use Guesty. Their ever expanding suite of tools and commitment to customer service is remarkable. I feel like I should downplay my endorsement to make it more believable but it wouldn't be true. Thier site isn't just some algorithm that you hope gets the job done right. This tool is backed by a team of individuals that help you succeed. They help our team perform customer service to guests while we focus on the many other aspects of hospitality. Additionally, in the rare chances that there are issues, their support team is quick to respond and rectify it and to make sure it doesn't happen again. I couldn't ask for anything more. It's money VERY well spent.
Vorteile: A great tool backed by great people.
Nachteile: There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.
Bewertet am 25.6.2019
Guesty is exactly what we need
Kommentare: I would recommend them to anyone in the short term rental business. Nobody gives customer service like they do, so you will never be left hanging. The software is truly amazing, and they update it based on the customer experience, and that is very noticeable. They want to know what we like, and what we do not like, and the execute perfectly every time. This is a customers product, and a genuine company. I love them dearly. They have become my family.
Vorteile: I really like how we can apply automatic messages, integrate them with an OTA so that I do not have to worry about informing each guest that books with me. The option to view a mutlicalendar is really helpful. The integrations with other software/ tools such as dynamic pricing and smart locks really bakes this whole project together.
Nachteile: The time it takes to understand the automations, and updating them properly without making big mistakes.
Bewertet am 10.5.2019
Kommentare: Overall I am very happy with Guesty.
Vorteile: Seems to be the most powerful calendar management software I could find. Best feature is their GCS service. Also synchronization to Rentals United as well as the ability to publish listings directly from software into channels like booking.com etc.
Nachteile: User interface isn't great. Also only way to contact customer service is via email. (They are pretty good with responding)
Bewertet am 21.3.2019
Excellent Software, Terrible Support
The software is good, and integrations are good. Not the best, as many are far better in some respects. The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market. I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them.
Vorteile: Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.
Nachteile: Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.
Bewertet am 28.11.2018
Great if you only want to be on Airbnb
Kommentare: We needed automated messaging and we needed to get out to other channels besides Airbnb. Their mobile apps are sad and ineffective for our team members, so we go some messaging automation help but no help for our team really communicating. Team members can't communicate directly with any messaging only tasking tools that didn't work according to the permission matrix Guesty published. If you have a desire to be on the biggest channels, this is not your platform. If you need tools and accounting and other services, this is not your platform. We are actually, currently paying 60% of what we would pay for the most robust enterprise level platform that's way beyond our capability to utilize in this industry. Maybe you start with Guesty when you have two properties, but if you're doing well they siphon an incredible amount of money out of your business. If you don't plan on growing, this might be a good solution.
Vorteile: Automated messages are great and the multi-calendar is nice. These seem to be the only features that are completely reliable.
Nachteile: We naively took a recommendation from someone to use Guesty and had a hard time discovering other options out there. Do more research. There are four excellent options that are roughly 40-75% cheaper. The price for this platform is absurd. Tools rarely work as promised. They are not a true channel manager. They only integrate with airbnb and booking.com, but they've been promising "coming soon" for serveral other channels forever, but doesn't look like it will happen. If you go with Booking.com through Guesty, you have to live with the 20% cut to Booking.com which didn't help us increase revenue when we already have 85% occupancy. Our only choice there was to actually reduce our revenue, so that was a non-starter. If you're a good operator with high rates and occupancy, I don't know how this platform can do anyting but stagnate your growth. Only banks, cable companies and Guesty gets away with saying, "sorry for the inconvenience" when they're product doesn't work. In every other business is means refunds/rebates/credit/gifts.... something that tells your customer you regret you failed to meet the expectations you set. They completely ignored me on every occasion I suggested they should consider crediting us for their inability to deliver a myriad of promises. Onboarding was such a rush job, weekly sessions promptly ending after 60 minutes. "Send us your questions". Not great onboarding. Analytics are mediocre, not powerful at all, practically non-existent.
Bewertet am 7.8.2019
Guesty is simple the best out there.
Kommentare: I never review anything but i was compelled to review because they have taking my business to unlimited possibility. I have been working with Guesty since late 2017 and i couldn't imagine running a vacation rentals business without them! I looked into other platforms from time to time but none of them can compete with Guesty! I would highly suggest working with them.
Vorteile: One of the best attribute they company has is they are coming out with new content constantly that make it even better for me the customer.
Nachteile: The learning curve is a bit much but they help you get on your feet. I have been with them for 2 years and i still have questions, they are right there to help me get the most out of the software.
Bewertet am 15.2.2017
Streamline your property management with all the tools you wish distribution channels had
Kommentare: Guesty is a life saver. Before Guesty, we were juggling between four different accounts and several documents where we'd keep stored messages, setting alarms to go off all throughout the day to send responses and instructions to guests, etc. Enter Guesty: from the beginning, their customer service was incredible at answering all of our questions and guiding us through the software in a friendly, efficient manner. They're very responsive to any customer support questions we've had and provide a tool that's truly indispensable. Couldn't recommend them highly enough to property managers who are trying to get all of their online property management organizational needs under control.
Vorteile: Highly responsive customer support, consolidated inbox, automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars.
Nachteile: The reporting tools are a little kludgy and the receptionist service wasn't quite aggressive enough for us from a sales perspective.
Bewertet am 8.6.2019
Big Fan Of Guesty
Kommentare: Guesty saves me tons of time. I own and manage 24 cabins with my wife. Guesty is just so good. I can't really say it enough. Just when you think they can't, they add another super cool integration/feature. I am genuinely excited about the future. I love Guesty.
Easy to use
Outstanding staff and support
Tons of great features
Always adding great features
Guesty is not settling. They are striving to stay on top of this fast moving market and they are excelling.
I've tried other well known PMSs and Guesty crushes the competition.
Nachteile: Nothing that I haven't heard isn't on the way soon. Not much to complain about. Truly a gamechanging PMS.
Bewertet am 23.1.2019
Guesty services have been invaluable for our business
Kommentare: We have been using Guesty since April 2018 and I have to say that Guesty has helped us to organize, eliminate overbookings, and easily funnels bookings to one central location which makes it so user friendly. The support is there when we need it. Guesty has provided invaluable service to our business.
Vorteile: The software is extremely user friendly. Before choosing Guesty, we tested various other PMS options but often felt overwhelmed by their software. We are new to this industry and I felt it would be helpful to have additional training, Guesty was more than happy to arrange until I felt completely comfortable with their product. Love the analytics, has been very helpful in tracking revenue by channel and overall progress.
Nachteile: It took awhile for me to understand the terminology as this is a new field for me. I think staff were extremely gracious in helping me to understand and provide support when needed.
Bewertet am 21.3.2019
A must have for any vacation reservation management company
Kommentare: Guesty allowed us to expand to more OTAs than we were previously able to manage. Thanks to Guesty we have been able to grow our business in tremendous ways.
Vorteile: Guesty's platform is very user friendly and easy to use. Guesty features a unified inbox to communicate with guests on all channels and it supports numerous automated features that save our team loads of time on a daily basis. From auto-reviews to auto-messages, such as welcome letters and owner notifications, we are able to spend more time focusing on guests and clients and less time on manually sending out emails and notifications.
Nachteile: The analytics information could be easier to gather. However, I know this is on their roadmap to improve. There are other various smaller issues, but Guesty's support team is quick to respond and implement changes to meet the needs of our business and others.
Bewertet am 6.3.2019
Kommentare: Since we use Guesty, we are working far more efficiently. We can now focus on sales instead of solving problems that are related to the connection with the booking channels or to reservations. I would certainly recommend Guesty.
Vorteile: What I like best from Guesty is that the integration of accounts is going very smooth. The system has a lot of features and it takes some time to learn how to use them all, but Guesty has a great onboarding team and is really spending a lot of time to help their clients to get onboarded. Every features in the system has a "learn more" button, so if you don't remember how it works just click the button and you can read the explanation. Also the support is fantastic. Guesty answers really quick and the support team is very kind and helpful.
Nachteile: The calendar for clients is very limited. It only shows availability, but no guest names or number of guests, which should be basic information. The multi calendar is not standard available for clients. There is a way though to give your clients permission to the multi calendar, but with this permission you also allow your clients to be be able to change prices and block dates, which is absolutely not recommendable.
Bewertet am 25.3.2019
I couldn't do it without Guesty!
Kommentare: Guesty is the core of my rental business because they take all my reservations and the software allows me to manage them from there. It's easy to use, constantly developing, and an amazing tool for anyone looking to scale their short-term rental business.
Vorteile: I have been using Guesty almost since the very beginning I began investing in short-term rentals. There is no way that I would have been able to scale the way I have without them!
Nachteile: in the beginning it was a little slow to add new features but things have been speeding up
Bewertet am 19.2.2018
I recommend guesty to everyone I know that has a vacation rental!
Vorteile: I love that it provides my guests with better customer service than I could give alone. Being able to get back to people in the middle of the night for instance. I love the automation that makes me feel confident guests are getting all the information they need before a stay.
Nachteile: I find the dashboard for me the owner clunky. I always try to figure out on my own to change things but 9x out of 10 I end up having to email support because it's just not very intuitive for me.
Bewertet am 2.3.2017
We couldn't be without Guesty!
Kommentare: I've been using Guesty for my business for about a year now and it has helped us to consolidate, grow, offer better service and be more efficient. Guesty are constantly improving and adding new features that really help my business to operate better all the time. We really couldn't be without it, it's integral to a small business like ours. Brilliant job, highly recommended.
Vorteile: The fact that it does so much for us from the 24/7 guest response, to adding in screening criteria, to managing bookings & calendars, the ability to download specific data...
Nachteile: I found it quite difficult to use at the start, the initial training was a little confusing but it's become easier and more intuitive over time.
Bewertet am 31.1.2019
Kommentare: I’ve been using Guesty for several years now. I get a lot of responses in the middle of the night from my Airbnb guests/potential guests. Guesty has allowed me to keep up with those responses throughout the night and hours that I’m unavailable. I would highly recommend using them.
Vorteile: It allows you to craft your responses to any question you might get.
Nachteile: It’s pretty user friendly. If you have questions you can call Guesty and they will walk you through the process or send you detailed instructions.
Bewertet am 21.3.2019
Do more with less
Kommentare: We feel apart of Guesty's family and they are very vested in our success. We have double our business and then some with Guesty, and work much less on daily operations. Getting our time back has enabled us to focus on growing our business and providing a better customer experience for both Owners & Guests.
Vorteile: Guesty has allowed us to grow exponentially and save us tons of time on operations at the same time. It has made our company more professional, efficient and productive. The Automation features alone do the work of 1-2 employees.
Nachteile: I wish we would have found Guesty sooner and not wasted resources trying other software solutions first.
Bewertet am 1.4.2019
Vorteile: Guesty helps us scale across multiple cities, via automation and reporting tools, that no competitor can match. Their customer success department is top of the line, our Guesty key account manager is a crucial part of our team now, and she actively helps us scale and simplify our operations day by day. You really feel like they care about you as a client.
Nachteile: Some features need a bit more customisation.
Bewertet am 30.11.2018
One of the most pawerfull PMS on the market
Kommentare: The best and the most expensive PMS on the market.
Vorteile: Generally I like everything what Guesty created for the users. Layout is brilliant, super easy to use. Accesable by phone and without any bugs. They have all necessary futures available on the market and even more than you need.
Nachteile: Guesty is over priced. Ridiculous high commision and additional costs of cancelation of each reservations. With few properties I have cancelation every single day and that cost me a lot. Analithycs is too basic, should be much better for this price.
Bewertet am 28.12.2018
Great versatile hospitality/vacation rental software
Juan miguel R.
Vorteile: Guesty has all the key features to run a efficient hospitality company. Support via email, phone and direct assistance from account managers is superb.
Nachteile: Not much on the cons side. Guesty is building out features to help drive operations and performance further. As with any startup company there are growing pains but Guesty takes great care of their customers.