Guesty Erfahrungen

Best Vacation Rental Software

Kommentare: My overall experience has been a great one!

Vorteile:

There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.

Nachteile:

I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.

Pay for what you get

Kommentare: We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Vorteile:

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Nachteile:

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

In Betracht gezogene Alternativen: Hostaway

Gründe für den Wechsel zu Guesty: [sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Dappled Light's team LOVES Guesty

Kommentare: Great experience. We've loved meeting our onboarding team and everyone has been super helpful! The program itself is also fantastic and nice to look at with lots of functionality

Vorteile:

All of the functionality and ease of use. The integrations are awesome

Nachteile:

The calendar can be a bit frustrating at times and making adjustments to bookings isn't as intuitive as it could be in my opinion

Love hate relationship

Kommentare: Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Vorteile:

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Nachteile:

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

user friendly

Kommentare: We love the PMS, user friendly and the customer support is quick to respond

Vorteile:

I love using Guesty as PMS, the customer support is very responding to our questions and the system is user friendly

Nachteile:

Not that i know for now. Guetsy has been good, easy to navigate

AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

Kommentare: Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty.

Vorteile:

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Nachteile:

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

In Betracht gezogene Alternativen: Hostaway

Warum Guesty gewählt wurde: We thought guesty would allow us to scale better, better integration with Expedia messages, and better overall system. We were very wrong. The support team is non existant, we can't even see double bookings on the calendar management, we've had multiple guests book the same flats, and showed up to the flats, causing extremely poor management and service. We are not happy at all.

Zuvor genutzte Software: Uplisting

Thank you Guesty!

Kommentare: It is very good to have a tool that centralizes so many processes and makes property management easier.

Vorteile:

Very convenient, provides information and centralizes processes. Support works fine.

Nachteile:

Sometimes some processes are inaccurate and sometimes it gets some time to load.

Guesty Review

Vorteile:

[sensitive content hidden] was great. Had the best attention to detail, and was very responsive and attentive.

Nachteile:

Hard to navigate. Why do all reservations show up in the "past" and then have to navigate twords future. Some integration issues with vrbo, pre approval intergrations with abnb. Everytime you click on a property it goes to a new tab. Guesty needs to fix some basic funcianlity on website.

COnfortable app

Kommentare: All good it helps to have control on the bookings

Vorteile:

The control of all my calendars, the automatic responses

Nachteile:

the percentaje of comission feels a little bit high for me

Top quality software

Vorteile:

Its great for managing Airb&b rentals and taking the admin out of it.

Nachteile:

Im a big fan of the platform and so there isnt anything that needs improving

Guesty is the ONLY software you should use

Kommentare: Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Vorteile:

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Nachteile:

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Look no further, Guesty is the clear choice!

Vorteile:

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Nachteile:

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Thank you Guesty

Vorteile:

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform

Nachteile:

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Fantastic CRM

Kommentare: The system was easy to learn but does need further development to be 5/5. [sensitive content hidden]
however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.

Vorteile:

The best thing about Guesty is the backup support from [sensitive content hidden] our CRM. He is on the ball and always ready to assist in any way he can.

Nachteile:

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Terrible support - be aware

Kommentare: It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Vorteile:

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Nachteile:

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

In Betracht gezogene Alternativen: Lodgify

Warum Guesty gewählt wurde: A friend of mine is with this system and it works really well, he suggested me to use it.

Zuvor genutzte Software: Lodgify

Gründe für den Wechsel zu Guesty: I tought it was better.... But I was wrong

Save your money

Kommentare: Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers.

Vorteile:

I liked the layout of Guesty, but that was it.

Nachteile:

No phone number for customer service, due to the time change any questions would take half a day to get a response.

In Betracht gezogene Alternativen: Hospitable.com

Gründe für den Wechsel zu Guesty: I believed every word the sale guy said.

Stay away from this

Vorteile:

When it worked and had no issues, it was grerat but it was very rare.

Nachteile:

I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues. I urge an urgent review and improvement of these critical aspects to enhance user experience.

Generally OK

Kommentare: We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives. It can be a significantly expensive option so we continue to consider alternatives.

Vorteile:

Provides just about all of the features that we need

Nachteile:

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Working with Guesty is Fantastic!!!

Kommentare: The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.

Vorteile:

Working with Guesty is Fantastic!!! Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Nachteile:

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Good software

Vorteile:

THe software has a lot of fetaures, very complete

Nachteile:

The pricing, which is higher than its competitors

Guesty Review from Property Manage

Vorteile:

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Nachteile:

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Brilliant Service

Kommentare: Guesty has been a truly fantastic short term management tool. As an organization that deals with over 50 properties, automating payment and check in instructions alone makes this platform well worth the cost. Our onboarding representative [sensitive content hidden] was brilliant during the onboarding process and the hand-off to our now current success manager [sensitive content hidden] has been flawless. We truly enjoy working with [sensitive content hidden] and feel she has truly had our best interests in mind as a business and as professionals. Truly an awesome experience with the entire Guesty team. This organization will do great things!

Vorteile:

- Calendar Use - Automated Check In Process / Door Lock Feature - Task Systems - Analytics & Reporting -Owner Statements

Nachteile:

- Channel Management (hard to know what to edit in Guesty vs. in Channel) - User Management

Guesty is number #1

Vorteile:

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Nachteile:

Pilot programs can take time to kick off, but mostly once running they work well.

Amazing Support

Vorteile:

Aside for the efficient tool, Guesty has a solid support system

Nachteile:

I like Guesty so I have no reason not to like it

Happy Customer for 2+ Years

Vorteile:

A dedicated customer success team really makes a difference.

Nachteile:

A few minor software bugs from time to time.