Guesty Erfahrungen

Guesty has everything we need and more...

Kommentare: Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Vorteile:

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Nachteile:

The price. It's far from the cheapest option on the market.

In Betracht gezogene Alternativen: Hostfully Property Management Platform

Warum Guesty gewählt wurde: MyVR was sunsetted as a product, and we had to transition to something else.

Zuvor genutzte Software: MyVR

Gründe für den Wechsel zu Guesty: Ease of transition.

Pay for what you get

Kommentare: We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Vorteile:

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Nachteile:

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

In Betracht gezogene Alternativen: Hostaway

Gründe für den Wechsel zu Guesty: [sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Love hate relationship

Kommentare: Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Vorteile:

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Nachteile:

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Love Guesty 5 Years on

Kommentare: Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Vorteile:

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Nachteile:

Slow to roll out some products, hard to give feedback about poor functionality with products

In Betracht gezogene Alternativen: Streamline

Warum Guesty gewählt wurde: Much greater options in Guesty and integrations

Gründe für den Wechsel zu Guesty: Yes, he had a much easier user interface

Great but pricey

Kommentare: Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.

Vorteile:

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well. I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Nachteile:

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Long Time User

Kommentare: Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers.

Vorteile:

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Nachteile:

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Guesty as a Airbnb management tool

Vorteile:

Ease of use, faultless syncing of calendars across platforms, excellent mobile app.

Nachteile:

I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product.

In Betracht gezogene Alternativen: Lodgify

Generally OK

Kommentare: We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives. It can be a significantly expensive option so we continue to consider alternatives.

Vorteile:

Provides just about all of the features that we need

Nachteile:

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Great product

Kommentare: Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The customer support response time is also good, and they generally provide timely assistance.

Vorteile:

Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.

Nachteile:

The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.

Good software

Vorteile:

THe software has a lot of fetaures, very complete

Nachteile:

The pricing, which is higher than its competitors

Guesty handles most all of our organizational needs

Kommentare: Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.

Vorteile:

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Nachteile:

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

In Betracht gezogene Alternativen: Cloudbeds und Little Hotelier

Gründe für den Wechsel zu Guesty: It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.

Terrible support - be aware

Kommentare: It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Vorteile:

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Nachteile:

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

In Betracht gezogene Alternativen: Lodgify

Warum Guesty gewählt wurde: A friend of mine is with this system and it works really well, he suggested me to use it.

Zuvor genutzte Software: Lodgify

Gründe für den Wechsel zu Guesty: I tought it was better.... But I was wrong

Guesty does the work of many

Kommentare: The customer service has been very responsive and helpful.

Vorteile:

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

Nachteile:

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

In Betracht gezogene Alternativen: MyVR und Lodgify

Warum Guesty gewählt wurde: I wasn't able to do automated messages and the software was having issues with syncing properly to other OTA's. This had big costs for me.

Zuvor genutzte Software: Rentals United

Gründe für den Wechsel zu Guesty: Pricing was right for the features it offered. And the website was one of the best designed

Very good product, very good service, unfortunately very expensive

Kommentare: Good, robust software. Very good service. Account Management ([SENSITIVE CONTENT]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.

Vorteile:

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Nachteile:

Very expensive, unfortunately, it is Guesty's biggest downside.

In Betracht gezogene Alternativen: Hostaway, BookingSync, MyVR und Streamline

Gründe für den Wechsel zu Guesty: Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages

Fantastic CRM

Kommentare: The system was easy to learn but does need further development to be 5/5. [sensitive content hidden]
however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.

Vorteile:

The best thing about Guesty is the backup support from [sensitive content hidden] our CRM. He is on the ball and always ready to assist in any way he can.

Nachteile:

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Great if you only want to be on Airbnb

Kommentare: We needed automated messaging and we needed to get out to other channels besides Airbnb. Their mobile apps are sad and ineffective for our team members, so we go some messaging automation help but no help for our team really communicating. Team members can't communicate directly with any messaging only tasking tools that didn't work according to the permission matrix Guesty published. If you have a desire to be on the biggest channels, this is not your platform. If you need tools and accounting and other services, this is not your platform. We are actually, currently paying 60% of what we would pay for the most robust enterprise level platform that's way beyond our capability to utilize in this industry. Maybe you start with Guesty when you have two properties, but if you're doing well they siphon an incredible amount of money out of your business. If you don't plan on growing, this might be a good solution.

Vorteile:

Automated messages are great and the multi-calendar is nice. These seem to be the only features that are completely reliable.

Nachteile:

We naively took a recommendation from someone to use Guesty and had a hard time discovering other options out there. Do more research. There are four excellent options that are roughly 40-75% cheaper. The price for this platform is absurd. Tools rarely work as promised. They are not a true channel manager. They only integrate with airbnb and booking.com, but they've been promising "coming soon" for serveral other channels forever, but doesn't look like it will happen. If you go with Booking.com through Guesty, you have to live with the 20% cut to Booking.com which didn't help us increase revenue when we already have 85% occupancy. Our only choice there was to actually reduce our revenue, so that was a non-starter. If you're a good operator with high rates and occupancy, I don't know how this platform can do anyting but stagnate your growth. Only banks, cable companies and Guesty gets away with saying, "sorry for the inconvenience" when they're product doesn't work. In every other business is means refunds/rebates/credit/gifts.... something that tells your customer you regret you failed to meet the expectations you set. They completely ignored me on every occasion I suggested they should consider crediting us for their inability to deliver a myriad of promises. Onboarding was such a rush job, weekly sessions promptly ending after 60 minutes. "Send us your questions". Not great onboarding. Analytics are mediocre, not powerful at all, practically non-existent.

Nightmare of a Software Experience - stay away / False Advertising

Kommentare: If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8. I am happy to share what worked to help those out in a similar position. Here is what I have tried and what worked, with + and - to compare advantages and disadvantages. What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service. Avoid these at all costs. Lodgify
- Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing. Tokeet
- Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out. Every single incoming message is a new thread. Imagine looking at your phone and there are 30 new message threads from the same person. What the... Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below

Vorteile:

The chat with customers feature worked well.

Nachteile:

- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know. - They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it. - They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel. - It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software - The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund. - The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in. In a nutshell, DO NOT use this software. Even if it was free.

Great software, always evolving but pricing and support is an issue

Kommentare: Very happy with Guesty overall. They are constantly evolving and adding features and the staff is courteous and knowledgeable. Its a struggle though to understand the value proposition or why I would continue paying 3x pricing. Recently bid out a competitor and savings were over $100k with a 200+ unit portfolio. Wishing nothing but the best for them but would like to see more competitive bulk pricing and faster to market solutions. If a small company like Hostaway has Expedia integration and multiple payment processors then why is Guesty still behind?

Vorteile:

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Nachteile:

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform.

In Betracht gezogene Alternativen: Hostaway

Good software overall but a lot of shortcomings!

Kommentare: I've been using Guesty for a year now with about 20 ads and I think I can make a pretty accurate opinion. The software is ok overall but unfortunately Guesty is surfing on its place of leader of the market. The UX/UI is really bad overall. There are still many bugs. One big problem: Guesty isn't responsive!! Yes we are in 2022...
The mobile app is useful but don't count on it if you need to change something on one of your listing. It's only useful to check your calendar and to answer your messages. Nothing else. Overall the tool helps you in a lot of tasks but it will make your life very difficult in others. The tool is really badly translated (in French anyway) so I stayed in English. It looks like it was translated by an intern using Google Translate! Moreover, the date formats are American which is confusing for my European guests. I hope Guesty will make big efforts on all these points because I don't even give them a chance when a competitor will propose a much better global experience. I'm not even talking about the scam I experienced when I started with Guesty! An employee of Guesty kindly contacted me by email to offer me a training session with her to help me to get used to the tool. Of course she never bothered to tell me that this session was not free. I noticed on my invoices that I had been charged $750 for 2 or 3 hours of training!!!!!!!! I obviously complained to customer service but they didn't care.

Vorteile:

Automation Auto payments Calculation of commissions Owner portal Help center Customer service

Nachteile:

Very bad translation of the software + date formats only in US format UI/UX very bad - Design not great Many bugs Not always user friendly Mobile app not enough Website not responsive

In Betracht gezogene Alternativen: Hostaway

Started out great, last 6 months have been a nightmare!

Kommentare: when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Vorteile:

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Nachteile:

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Expensive for the HUGE lack of Customer service. There is no phone number to get support.

Kommentare: Not good at all. Couldn't tell you much about my experience with the employees other than a bunch of random names on emails.

Vorteile:

It has an easy format to use, when things work.

Nachteile:

The customer service part for me is the hands down the WORST part of this system. their "help" are tickets that are answered by random employees. Lets say you put a ticket request for something you may well have over 4 employees answering the "ticket" . Its hands down the worse. There is NO PHONE NUMBER, there is zero service over the phone. IF you are having a huge issue like I did with a merge with airbnb and double bookings. Get ready to have to open a million tickets and have to resolve the problem YOURSELF. For the price you pay on guesty, an over the phone customer support is a bare minimum they should offer. Not to mention, they just now added accounting (basic for a PMS system) and you have to pay a "initiation fee" for "training" that's about $1k, then add another $10 per month per property to use the accounting system of theres. Again, having accounting in a PMS system is a very basic thing to offer. I wonder is every time they "add something" will we have to pay another $10 a month per home ? As well as another huge "training fee" ? Another HUGE CON is their "website" feature, just doesn't work, literally every other day that I go on my site its down, or there is warning message before the site opens. I was told I could use guesty to connect with my own site and having the "booking widget" type of deal work on it.. False statement .

Best PMS on the market with an amazing support team

Vorteile:

We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :]

Nachteile:

We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.

Guesty has streamlined my operations and helped me to keep on top of my daily rental activities

Kommentare: I found it had a pretty big learning curve.The initial training helped get me started but I felt rushed through it and really needed a second training once we got all the data in. I am still finding little areas that I didn't know existed. Their customer service is great. Most questions answered within 24 hours. Sometimes scantly and you have to ask more questions but for the most part they are quick to respond and assist. The software is missing a few features I'd like to see and the integration with VRBO is lacking in capabilities. I am learning ways around it but it is because VRBO limits what Guesty can do and doesn't provide a way to do it in VRBO such as charge for damages through the damage deposit held by VRBO for example.

Vorteile:

That it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!

Nachteile:

It is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly! Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.

Longstanding Relationship with Guesty

Kommentare: Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

Vorteile:

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.Most of all, we cannot say enough about the PEOPLE who work at Guesty. [SENSITIVE CONTENT], our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.Review collected by and hosted on G2.com.

Nachteile:

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

Great product horrible support

Kommentare: I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong

Vorteile:

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Nachteile:

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket