Price/quality amazing

Bewertet am 2.2.2017
Mantas L.
Head of purchasing and sales
Geschäftsbedarf & -einrichtung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..

Vorteile: Flexibility
Easy to use
All in one place
Easy API connection with our systems

Nachteile: No skype integrations
No Linkedin lead generator
No mobile application

Amazing for sales teams that make outbound sales calls. 5 STARS

Bewertet am 2.2.2017
Ivan B.
Director
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!

Vorteile: Very good overall experience. Have not seen anything better in terms of product value for money.

Nachteile: Cloud based

Great solution for companies with communication problems

Bewertet am 15.4.2019
Faye M.
Customer Service Administrator
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.

Vorteile: Convenient monitoring of all company's interactions and communications, both internal and external.

Nachteile: Don't care much for the minimalist design, other than that everything works great

Strong reports and historical analytics

Bewertet am 23.4.2019
Julie B.
Retail Support Manager
Einzelhandel, 10.001+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.

Vorteile: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.

Nachteile: We can't track how much time was spent on calendar tasks.

Excellent business solution

Bewertet am 14.10.2019
Anya M.
Business Development Manager
Personalbeschaffung & -besetzung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market. It has all the necessary features for your call centre for considerably less price than its competitors.
The software itself is easy to understand and doesn't require extensive training, which saves time and budget for the company.

Nachteile: Some useful features, like chatbox, is not there yet.

Overall great software

Bewertet am 22.8.2019
Murtaz A.
Manager
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!

Vorteile: Easy to use software. Friendly and helpful support team.

Nachteile: I cannot find a single negative thing about it.

Great software without any investments required

Bewertet am 9.4.2019
Janki D.
Client Services Manager
Personalbeschaffung & -besetzung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience.

Vorteile: Adds way more value than it costs. Instant return on investment.

Nachteile: Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.

Terrific for telemarketing

Bewertet am 24.4.2019
Věra N.
Marketing Assistant
Telekommunikation, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: OXON has lots of parameters that can be modified in accordance with our employee needs. Other thing that we found very useful is that we can create several campaigns with different parameters and add different agent groups into them. For example, we now have a "rookie campaign" where new employees automatically dial new contacts every 1 minute. Now for the "expert campaign" the dial time is every 15 seconds. This is just one example, pretty much everything I can modify in accordance with our own and our employee needs. An innovative experience.

Vorteile: Completely modifiable campaign parameters.

Nachteile: Dashboard data loading slow sometimes. Usually occurs when loading history with huge data.

Outbound Telemarketing agents can switch between several campaigns in a single workflow.

Bewertet am 15.4.2019
Jaja V.
Business Representative
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.

Vorteile: OXON is a really great software for outbound calls. We are using it for making calls to our customers. OXON also has great filtering capabilities: we just filter out our customer base and then just create a single contact list and assign it to campaigns with agents. This takes us just 2 minutes and everything is automatic. Before, we had to do this for several hours and we had no reports about results of those calls. Great Value/Price proposition for outbound call centers.

Nachteile: We had to integrate our own SMS provider for auto messages after a call.

Fast and personalised customer support, improved workflow efficiency.

Bewertet am 19.3.2019
Pauline C.
Sales manager
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very easy to set up. We only use Oxon for 3 months and we are already seeing more productive results in customer service and telemarketing. User interface and software performance are exactly what we were looking for.

Vorteile: Workflow efficiency monitoring and extremely short hold time for inbound calls.

Nachteile: Some improvements need to be done with custom reports.

Tough tool for employee management

Bewertet am 23.4.2019
Wissal B.
Communication and Marketing Officer
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Oxon is essential to our customer communications and agent performance. Timing is important to our company and Oxon helps us keep up with a huge quantity of customer communications. It also provides all the tools to evaluate each agents productivity so that we can set achievable goals for each person on the team and measure their performance. Still, for better and more simplistic user experience my recommendation for Oxon Tech team is to make the interface more customisable so that the user would be able to choose preferred sections.

Vorteile: Provides all the information about employee performance. Advanced ticketing.

Nachteile: The interface is kind of confusing, takes some time to get a hang of it.

OXON is a great tool to manage all customer support needs in one platform.

Bewertet am 19.6.2017
Evelina G.
Head of a customer support
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We can handle all information in one place.

Vorteile: First of all - everything is in one place. The functionality of calls and tickets handling is really user friendly: You can see communication history, all customers information, improve manager's work by changing queues and offer best service for your clients.

Nachteile: OXON is a set of all classic customers support tools in one place. Its OK for good start, but latter it would be nice to have some exclusive tools, that could exclude OXON comparing with other products.

A time and money saving cloud-based system.

Bewertet am 18.4.2019
Vivien W.
Client Services Manager
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Intelligent software. We would pay more if they offered more functions that we need.

Vorteile: All customers, communication channels, the data collected - everything is in one place and we don't need to log in to separate platforms.

Nachteile: Switching between plans isn't available through the interface.

Simple to use, yet has all needed functions

Bewertet am 19.8.2019
Peter B.
Director
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Oxon combines an easy to use interface and complicated functions. Great experience for me and my company.

Vorteile: The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface.

Nachteile: The webchat design could be improved, also some minor issues with spam handling