HotelRunner Erfahrungen

"Very easy to use. Connects us to world"

Vorteile: As dundar thermal we have been using Hotelrunner for last 5 years.
It is very easy to update availability.
Support team is very helpful and always answering our requests promptly.
It is a great pleasure to work with them

Nachteile: easy and fast to update availability at all the sites.

"User friendly & strongly recommended"

Kommentare: when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.

Vorteile: very easy to use, quite enough features for a hotel, succesful and quick support

Nachteile: support desk or call center should be 7/24 reachable

"a complete waste of time"

Vorteile: nothing, this did not do anything that is advertised, or that they specifically told me that they could do

Nachteile: Hotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.

"Good value for m but still much to do"

Vorteile: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Nachteile: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

"quick support, fast synchronization."

Kommentare: powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing

Vorteile: I am able to connect to all my channels, plus other useful features for our hotel

Nachteile: every things are okey. Maybe, you can develop front end.

"Really Simple and Smart"

Kommentare: in generally very useful and understandable

Vorteile: It's very easy to use and i can do all my needs

Nachteile: speed problems from time to time, occasional freezes on the site

"Strongly recommended"

Kommentare: Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support!

Vorteile: Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.

Nachteile: It can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to.

"Awesome Support"

Kommentare: They have really helped us sell our rooms with the Turkish channels that are free to us in their system.

Vorteile: I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time.

Nachteile: I wish there was a page where I could see availiability for all rooms over the month.

"Kings n'Queens hostel"

Kommentare: Good for chanel manager bad iff you need more work

Vorteile: Chanel manager good for use for booking date

Nachteile: Mode off use off data and mode off payment

"A Hotel Runner With May Figures"

Kommentare: Hotel management software

Vorteile: HotelRunner has many great figures such as channel managers, payment integration and many more integrations.

Nachteile: For a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy.

"One of the best"

Kommentare: saving us time on sending prices/avalibility more than 20 OTAs

Vorteile: ease of integration of OTAs. reservation motor embeded to our own website.

Nachteile: sending bulk prices to OTAs as bulk, some of the avalibity menus

"Great!"

Vorteile: Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great!

Nachteile: I think everything is enough.

"Advised.."

Kommentare: Saving us a lot of time on managing more than 20 OTAs.

Vorteile: easy to connect OTAs to channel manager, and easy manage daily bookings.

Nachteile: sending price and avalibity as bulk to all OTAs

"Thanks HotelRunner"

Vorteile: quick and successful updates for room availability and pricing

Nachteile: HotelRunner best channel manager. Everything is perfect

"Excellent"

Kommentare: Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all support and help.

Vorteile: ıt's Integrated with lots of online channel

Nachteile: It Sometimes doesnt effect quickly but not always

"Best!!"

Kommentare: The company makes you feel safe. You can focus on your work with peace of mind. Any problems instantly help immediately. All employees professional and helpfull especially Ms. Buse.

Vorteile: Easy to use, easlly to access, easy interface.

Nachteile: Everthing is perfect. I can easliy find everything.

"Easy Control of Reservation Inventory"

Kommentare: Very helpful.

Vorteile: Easy control of reservation inventory with specific details.

Nachteile: Setting up the reservation price can be improved.

"professional service"

Vorteile: Ease of Use
technical support is fast and sufficient

Nachteile: There may be a delay in solutions sometimes

"Very Good product"

Kommentare: Need to add SSL to website

Vorteile: This is what We need, We found it is very useful product

Nachteile: Channel Manager is very easily to use and setup

"Excellent live service"

Kommentare: The channel manager is easy to use and easy to connect to other platforms. The customer service is a live chat found by a orange chat button at the bottom of the page in hotelrunner. It is not super clear what the button is for and I felt silly after it was pointed out to me, because it is clearly a chat button (SMH). The service via live chat is OUTSTANDING. Only ask would be for weekend availability for help since that is the busy times for hotels.

Vorteile: Very easy to use to link a channel manager (hotelrunner) to other web platforms such as Wix Hotels.

Nachteile: It was challengeing to figure out how to get help. I had to Google quite a bit and noticed the reps (who is fantastic with response time) was responding to the Google reviews very quickly. Once I emailed him, the service was great.

"Very usefull application"

Kommentare: I have been use hotelrunner to run my small property and it is very usefull.

Vorteile: Easy to use and i can manage my property in one touch

Nachteile: Customer service, difficult to contact and some of them do not understand the product.

"Great tool, functionality of usage"

Kommentare: Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms.

Vorteile: Easy to use
low cost
wide range connections to OTA's
Offers free website tool

Nachteile: Requires some improvements about PMS
Requires some improvements about Calender functionality

"the worst customer support team ever"

Vorteile: is quite easy to use and at a good price however in time you realise how many bugs has the system and regret the choice

Nachteile: the attitude of the customer support team - no knowledge, no reaction, no care

"Best Channel Manager"

Vorteile: Quick and successful updates for room availability and pricing.

Nachteile: Customer service is very helpful and friendly.

"Non-Existent Customer Service; Broke All my AirBnB listings!"

Kommentare: HORRIBLE EXPERIENCE. Do not run a software company if you don't want to provide customer service. HORRIBLE. Don't waste your money.

Vorteile: nothing

Nachteile: This software disconnected all of my listings on AirBnB and there were over 40. I've had to manually go through and re-set pricing and everything. I've tried for 7 full days to get someone to call me back or even email me from their "support' but all I get is a chat bot. THIS SOFTWARE COMPANY IS ABSOLUTE CRAP. BUYER BEWARE!!!!!