Cloudbeds Erfahrungen

Zeitverschwendung

Kommentare: DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.

Vorteile:

Es war ok - es funktioniert für manche Leute.

Nachteile:

Nicht flexibel genug - linked listings gehen nicht, zB

Overall recommended but hope you can make some improvements

Vorteile:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Nachteile:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Great for large businesses

Kommentare: Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating.

Vorteile:

Had a lot of different features and functions that were very useful and some simple to use

Nachteile:

The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!

Unstable, crashes and no explanation

Kommentare: Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

Vorteile:

When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well

Nachteile:

Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever.

Great Choice for Independent Hotelier

Kommentare: Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size.

Vorteile:

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Nachteile:

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

We are happy to use Cloudbeds

Vorteile:

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Nachteile:

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Issues hidden beneath the surface.

Kommentare: In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.

Vorteile:

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Nachteile:

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Thieves

Vorteile:

They are not reputable and allow others to transfer your account with authorizing

Nachteile:

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

Cloudbeds has gone downhill. I wouldn't recommend them.

Kommentare: Terrible. Looking for new options.

Vorteile:

Multi channel integration options are pretty good.

Nachteile:

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Pres

Kommentare: I spent a lot of time describing and trying to fix problems

Vorteile:

The system is easy to use. Consistently adding new features like Whistle and price point.

Nachteile:

Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.

Bait and Switch

Kommentare: Very flustered on what [sensitive content hidden] and the Cloudbeds gang stand behind???

Vorteile:

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Nachteile:

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Great reservation system for a small hotel

Kommentare: Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!

Vorteile:

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.

Nachteile:

There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

Great All in One Solution - PMS + Channel Manager + Booking Engine

Kommentare: Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Vorteile:

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Nachteile:

Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software.

Easy to use PMS with great booking channel manager

Kommentare: Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.

Vorteile:

Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Nachteile:

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

The comfort of a hotel and the adventure of a camping

Kommentare: We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Vorteile:

Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support

Nachteile:

We would love to see more integrations in the future. A mobile App would be amazing.

Cloudbeds not Ready for Prime Time

Kommentare: Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.

Vorteile:

On the surface their reports look modern, but when actually using their reporting it is limited.

Nachteile:

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!

Kommentare: Just awful. Inadequate software for the industry and 2023.

Vorteile:

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Nachteile:

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Good product, bad service

Kommentare: Had I known about the lack of personal service, I would not have subscribed to the product.

Vorteile:

The product is generating bookings which is the main goal.

Nachteile:

Poor customer service. I am trying to open and manage a new hotel. We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com. This is causing guest cancelations and frustration. However, I can't get any personal help from Cloudbeds. I am simply referred to their training library which does not address my specific problems.

Great

Vorteile:

Simple. Easy. All-in-one software that anyone can learn within a few hours or days.

Nachteile:

The price

Tricky

Kommentare: Based on using it for a small property, I would say it does not function as well as it should. Technically many of the things are correct but the user experience is not very good and the customer support is slow and the people clearly don’t care about their work.

Vorteile:

It starts off sounding really good. But, the onboarding is rubbish and the customer support is slow and not an acceptable level of qualified people who know how to use the platform.

Nachteile:

I can live with a lot of the problems, but this company pretends that nothing is wrong with their product. There are lots of problems and they are ignored until they are magically fixed and then they act like it was perfect all along. Very ridiculous.

Very Good

Kommentare: For small properties it is a really good system, very complete and with many resources that will help to manage and achieve awesome results, due to a variety of tools and options of revenue and marketing strategies.

Vorteile:

If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference.

Nachteile:

The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems.

Perfect for our small property

Kommentare: I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally.

Vorteile:

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property.

Nachteile:

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Could be great

Kommentare: It was great at first but when bugs appeared after a major software update they failed us.

Vorteile:

There are a lot of great features for managing your property like a hotel.

Nachteile:

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups. This is not easy to tailor towards a small resort with different events, retreats and room nights booked across other channels.

Cloudbeds has given my hotel a new life.

Kommentare: Our goal when switching to Cloudbeds was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner.

Vorteile:

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Nachteile:

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

cloud beds

Vorteile:

My most like about this software cloudbeds is its very secure and user friendly Channel Analytics is very helpful

Nachteile:

my most dislike about this software nothing . just need some new updates