Cloudbeds Erfahrungen

Zeitverschwendung

Kommentare: DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.

Vorteile:

Es war ok - es funktioniert für manche Leute.

Nachteile:

Nicht flexibel genug - linked listings gehen nicht, zB

Cloudbeds exceeds our expectations with SERVICE second to none1

Kommentare: A pure pleasure, start to finish. If you hae a small hotel this platform is for you.

Vorteile:

It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Nachteile:

nothing really... it meets all our needs and then some!

Cloudbeds, easy to use, very functional.

Kommentare: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Vorteile:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Nachteile:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Cloudbeds not Ready for Prime Time

Kommentare: Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.

Vorteile:

On the surface their reports look modern, but when actually using their reporting it is limited.

Nachteile:

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

We have become loyal clients

Kommentare: I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Vorteile:

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff.

Nachteile:

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Happy hotelier finds peace and harmony with Cloudbeds!

Kommentare: Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Vorteile:

Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Nachteile:

I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Get your business running in a couple of hours!

Kommentare: Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vorteile:

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Nachteile:

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Customer Service

Kommentare: Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!

Vorteile:

Customer service was great when I signed up and it was great for about a year.

Nachteile:

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Versatile all in One PMS

Kommentare: The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Vorteile:

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Nachteile:

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

Overall recommended but hope you can make some improvements

Vorteile:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Nachteile:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Decision for Cloudbeds

Kommentare: So far, so good; we have just started Cloudbeds!

Vorteile:

Enables integration to Quickbooks, very good support team

Nachteile:

no reservation with click and drag, some features are complicated

Disgusting customer service

Kommentare: For 3 years I have persevered 😣 now I am done and do not recommend

Vorteile:

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Nachteile:

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Happy with cloudbeds since we started 8 years ago

Kommentare: We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.

Vorteile:

Easy to use and the connetion provide with defferent booking channel

Nachteile:

I really like everything maybe the price for the othere service integration

Very user-friendly, cost-effective cloud PMS

Kommentare: This software is great for medium to small-sized hotels, limited service larger properties and vacation rental companies.

Vorteile:

Super user-friendly (especially as it also has Thai language) and easy to setup. Amazing customer service (especially loving the live chat - with an actual person responding immediately). Integration with Xero.

Nachteile:

Lack of POS and some more detailed reporting.

User-Friendly, Constantly Improving & the Best Bang for our buck!

Kommentare: We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and

Vorteile:

The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!

Nachteile:

The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!

Highly recommended product!

Kommentare: Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds.

Vorteile:

The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client.

Nachteile:

Would be great if a basic form of registration card could be available for the basic package.

Only suitable for very small businesses without revenue management goals

Kommentare: Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable.

Vorteile:

Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible.

Nachteile:

Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely).

Cloudbeds has gone downhill. I wouldn't recommend them.

Kommentare: Terrible. Looking for new options.

Vorteile:

Multi channel integration options are pretty good.

Nachteile:

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Nice features and pricing, but needs better support.

Kommentare: Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. Cloudbeds is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money.

Vorteile:

Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.

Nachteile:

We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.

Incredible software for the world of hotel reservations.

Kommentare: Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.
The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read.
The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers, Translated with www.DeepL.com/Translator (free version)

Vorteile:

The best software we have found has worked for the organization of our reservations. Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

Nachteile:

The only thing I don't like is that it is not compatible with older versions of ios and android.

They did not give what they offer- Misleading staff and ads

Kommentare: Very bad. I wouldnt recommend it to noone. There plenty of better options. Also sometimes connection cuts with booking so it doesnt send the price change.

Vorteile:

Nothing is good. We did not like anything.

Nachteile:

We wanted to use this softare to manage our small hostel with 28 beds. We talked about the features that we will have with the plan that we were buying on the phone before buying. They told us we will have 3 apps for free and shared inventory funcion is included. After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free. So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium plan all included. We wanted to cancel the membership, but look what they say, we can cancel but we do not refund. So you cancel but take the money. Interesting. I never had this kind of issue in nowhere. We are using just to save our money then we will cancel it for sure.

Good Support. Reliable, very satisfy, very good system

Vorteile:

Support, reliable, problem of connection between OTA and the system is very rare

Nachteile:

I was gonna leave this empty but it is compulsory to fill in. I would say a few nice function need to be integrated with the third party with extra cost, ex; online check in, excursion, communication, review

Cloudbeds

Kommentare: It has cut down on time in many ways, everything is so much more automated relative to my last system.

Vorteile:

It was relatively easy to set up. Time consuming but that was OK.

Nachteile:

I do not like the customer support aspect. I do not like that I write about a question & then have to wait for a reply and then actually deal with a variety of people. I don't feel like they understand what I am saying most of the time. The rep who assisted me at first [SENSITIVE CONTENT HIDDEN] was excellent and he has had to be the go between a few times to get the support team to understand what I am requesting. Just once I wish someone would pick up the phone and talk to me!

Cloudbeds Review

Kommentare: Overall I am very pleased with my experience. The support team is very helpful and the system works for what I need.

Vorteile:

Overall appearance and layout for a quick glance of bookings and the layers to find more detailed information. The option to add additional services and costs to the room. The Dashboard to view bookings due to come in on the day. Email response to bookings by Cloudbeds

Nachteile:

When amending bookings I dislike the automatic response to un assign room. That you can't view set or larger periods of time on one screen in the calendar. Rates and Availability / Base Rates - very long process to update system for each room category and changes in prices through high and low seasons. Due to working in Indonesia and the time difference new booking don't appear in the Dashboard. If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking. Some processes such as split rooms or pricing per night can be slow and clunky.

Cloudbeds looks good, but that's about it. Basically no support whatsoever.

Kommentare: Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence.

Vorteile:

Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

Nachteile:

No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!