Bewertet am 27.7.2018
The best lead management engine
With my work team we were always looking for a tool that would allow that impression and approach with our clients. Also, minimize the man hours that can be to keep the record one by one of possible clients who write in the different channels where the company has presence from its official website (web page) to social networks.
All that is mentioned before, we did with the help of Cliengo, it has been the most effective tool to take the registration of our possible clients. In addition, it has a simple section of CRM that frees us from management until a sale is made.
Cliengo allows the integration with other tools that we also use within the management of the company, for example: project management, CRM.
This powerful tool is very simple to use and implement. Not only in the management of sales or marketing, also from a CSM or any website. With just activate a switch from configurations you are ready to link your site (web page or social networks) to the customer database (DB). Allow control of your database.
If you are looking for a customizable chatbot (text and look & fell), you can take the conversation, save information: who writes, location, time, date. All this you can have with the chatbot of cliengo.
On the management of CRM (customer's requirement management), our pre-sales and sales team adapted very easily to the tool, and the amount of training hours was minimal, this being an excellent alternative for proactive collaborators. This tool has a simple
Cliengo's simplicity may be at a certain point a disadvantage. Always according to the expectations or purpose that we have with the tool.
It would include client more features for CRM, where the vendors can have a specific dashboard of initiatives or prospects and clients. In the same way, being able to make and send sales offers. All this since the prospective customer registers at any of our sites.
This will be a powerful tool for registering a prospective client and managing it until closing a sale.
Always adding features while maintaining the benefits of an easy adminsitrative panel.
It would center a new update based on user permissions, where a more personalized role can be assigned and not only the options that are displayed in users' permission.
Bewertet am 7.8.2018
A very good chatbot for your website
Kommentare: The overall experience has been very good. The chatbot is great to take leads from the website visitors, and you can link the forms so they function as a lead inside the CRM. The CRM is for small companies, but works just fine to automatic or manually assign leads to all the users. You can add more than one site to work with different chatbots and it lets you integrate but more advanced CRMs
Vorteile: I work in Cibersys, and we are happy with Cliengo The chatbot is great. It is very intuitive and you can almost set the entire conversation to make the bot very realistic. Also, the new leads are very organized so you and your sales team can take care of any new opportunity from customers
Nachteile: I think that the CRM needs a little more work, sometimes it is hard to look for your leads without having to go back and forward on browser. Also, I think it should let you customize the different status of a sale, and not only give "To Contact", "In Progress", "No sale" and "Sale completed"
Bewertet am 20.7.2018
my experience is great with this tool at the sales level it facilitates me the control of the leads
I like to know the status of the leads, you can register the basic data such as name, phone, mail and leave a description for follow-up. It seems adjustable to the requirements of the vendors, not only is registering it is saving the data and the tool allows it. The appearance at the level of color and usability is very up-to-date, support attention at the client level is always 24/7 to answer any questions, the buttons of the application are very accessible and well distributed. Another advantage is that it indicates in graph how many leads have been registered, indicating date and time. You can also assign through a tab the seller you want to attend. You can set up a form on your web page where you will filter the information and automatically register at cliengo. You can also see 3 tabs where it indicates your lead status as: To contact, in progress and without sale.
It allows me to have my leads in real time. The registration in the tool you can do as a company or individual person for a super comfortable payment and accessible by user. The cliengo chatbot is the first link in the digital sales process, an increasingly complex process that requires a greater commitment on the part of the company to meet consumer expectations, which tend to be increasingly higher and, therefore, they require a greater response capacity on the part of the companies, thus achieving a better user-brand interaction. I recommend it for a company wanting to grow and have their contacts!!!!!!!!
Nachteile: What I do not like and I think the tool is missing is a tab to take control of sales expressed in numbers. It is quite unpleasant not to keep track of the numbers or quotes that are in the line of negotiation. I think it lacks that. It should also be clear that Cliengo does not replace 100% human attention. One of its potentials is the ability to recognize its limitations and derive complex issues. It is key to know how to distinguish monotonous and possibly automatable processes to reserve human effort in more complex tasks. Queries from existing clients are usually difficult to predict or automate. Some things can be automated and, in general, a chatbot is usually very helpful in answering queries, but it is important to know the limitations so as not to damage the image of the company. In this case it is important to clarify the limitations of the chatbot, although in many cases it is possible to automate responses to refer to other areas.