3CX Erfahrungen

VoIP Anlage mit Potenzial

Kommentare: Im großen und ganzen ist es eine solide Telefonanlage, welche hoffentlich noch lange weiterentwickelt wird. Potenzial hat sie.

Vorteile:

Das moderne Design und die einfache Konfigurierbarkeit. Die Anlage lässt sich auch mit wenig Erfahrung gut verwalten.

Nachteile:

Diverse Auswertungen fehlen. Andere sind wiederum überflüssig. Die Einbindung von Busylights ist leider nur über Umwege und sehr kompliziert realisierbar. Hier kann man sich an anderen Herstellern orientieren. Die Nutzung in Kombination mit einem Terminal-Server ist hin und wieder kompliziert und führt zu Problemen.

Viele Funktionen - kompliziert in der Nutzung

Kommentare: Zum Teil gut, aber mit Verbesserungspotential in Anwendung und Nutzung

Vorteile:

Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.

Nachteile:

Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.

3CX

Vorteile:

§CX ist einfach in Betrieb zu nehmen und leicht zu verwalten, dabei gibt es jede Menge Funktionen, wie in großen teuren Telefonanlagen

Nachteile:

Der Support erfolgt ausschließlich per Forum, entsprechend muss man selbst wissen was man tut

Kritische Partner werden einfach rausgeworfen

Kommentare: Sehr überhebliche Unternehmensstruktur und offensichtlich wird das System und die Produktpalette ohne wirklichen Plan vertrieben.

Vorteile:

Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche.

Nachteile:

Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner.

3CX Telefonsoftware

Vorteile:

Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen.

Nachteile:

Androidhandys haben manchmal Probleme mit der App

Telefonanlage im 21. Jahrhundert

Vorteile:

Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.

Nachteile:

Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.

Leider noch nicht kompatibel mit Windows 11

Vorteile:

Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11

Nachteile:

Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!

Neue Telefonanlage

Vorteile:

Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.

Nachteile:

App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.

Funktioniert zuverlässig

Vorteile:

Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.

Nachteile:

Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

Full featured Hosted SIP VOIP solution

Kommentare: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Vorteile:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Nachteile:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

In Betracht gezogene Alternativen: RingEX

Warum 3CX gewählt wurde: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Zuvor genutzte Software: Avaya Cloud Office

Gründe für den Wechsel zu 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

3CX is fine, but it is all about who handles the hosting

Kommentare: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Vorteile:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Nachteile:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Works decent but needs to work out a few things

Kommentare: Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

Vorteile:

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

Nachteile:

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

The foundation of communication

Vorteile:

This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

Nachteile:

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.

The most easily managed telephone systems

Kommentare: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Vorteile:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Nachteile:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

In Betracht gezogene Alternativen: Aircall

Gründe für den Wechsel zu 3CX: It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.

3CX - Don't Waste Your Time or Money

Kommentare: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Vorteile:

We can use it to answer and transfer phone calls that come into the call center.

Nachteile:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

A Perfect Phone System

Kommentare: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Vorteile:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Nachteile:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

User friendly

Vorteile:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Nachteile:

The call recording is not accessable until 2 hours have past.

Best Value for VoIP and Web Conferencing

Vorteile:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Nachteile:

It's less known so it can be confusing to employees or external participant

In Betracht gezogene Alternativen: Cisco Unified Communications Manager

Warum 3CX gewählt wurde: We were using an old traditional phone system and needed to upgrade to a VoIP system.

Gründe für den Wechsel zu 3CX: initially we chose 3CX because of the price and local experts.

Good voice communication system

Kommentare: I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.So, not sure what's wrong.

Vorteile:

Ease of calling and customer support services

Nachteile:

Nothing notes till date.Software seems good to use.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Kommentare: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Vorteile:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Nachteile:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

3CX - The most complete IPPBX on the market today

Kommentare: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Vorteile:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Nachteile:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

In Betracht gezogene Alternativen: Switchvox Phone System

Gründe für den Wechsel zu 3CX: Pricing and cloud hosting on AWS and Azure

A lot of bang for the buck, easy to setup, easy to admin.

Kommentare: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Vorteile:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Nachteile:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

3CX Phone for Windows - EndUser review

Kommentare: This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Vorteile:

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Nachteile:

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

The industry leader, and it shows

Kommentare: I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

Vorteile:

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Nachteile:

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

great phone system for remote team

Vorteile:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Nachteile:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.