Bewertet am 19.8.2019
The one-stop solution for better HR
Kommentare: Our overall experience with Personio has been extremely positive. It has allowed us to digitize and streamline our processes and workflows in a way that has vastly increased our efficiency and the quality of our services as an HR department. Personio has enabled us to very quickly move all our core HR processes to the software and makes it possible for us to handle them in a much more efficient, user-friendly way. The software has also been a great help to our employees, who can take care of their HR tasks much easier now, as well as our team leaders and managers, who now have a better way of administrating and supervising their team and making sure all tasks are taken care of. Working together with Personio's implementation and key account managers, as well as their customer support team, has always been a great experience. Personio provides extensive support, guidance and best practices which help in further improving workflows and customizing the software for each individual company. Overall, with its variety of features, Personio has opened countless ways for us to optimize our processes and offer better services, and has enabled us as HR to transform from a department preoccupied by administrative tasks to a true strategic partner.
Vorteile: We greatly appreciate all of the features Personio offers, and actively use the entire range of tools and features. In terms of core HR processes, one of the most instant and most significant benefits of using Personio was the easy administration of personnel data and the absence management. Everyone in our company, from employees to managers to members of the HR team, has benefitted tremendously from Personio's user-friendly absence management features, which all our employees use regularly. Both our HR and Accounting departments profit from the extensive reporting features, which we use to create monthly, quarterly or annual reports on all relevant personnel data. This function is also appreciated by our managers, who can gain quick overviews on key figures with just a few clicks. Apart from the administrative features, it is mainly Personio's recruiting tool which has impacted our HR processes in an extremely positive way. Creating and publishing job ads, managing applications and communicating with applicants has never been so easy, and is enabling us to manage our recruiting workflows in a way that is sure to leave a positive impression on applicants. All in all, Personio has greatly improved our HR processes and, along with this, improved the working lives of all internal stakeholders.
Nachteile: Since we are a global company, our aim is to roll out Personio internationally to all our subsidiaries in different countries around the world. In this regard, we are doing a certain amount of pioneer work, as the system is not yet completely perfected for international use and some features or special configurations are not yet part of the software. Therefore, we need to align the requirements of our international subsidiaries with the features currently available in the software and, in some cases, find workarounds. Personio has provided great support in this process and has been able to provide solutions to the vast majority of topics we dealt with.
Bewertet am 4.9.2019
A very good decision I am still proud of
Difficult. I like it! Had some experience with Workdays in the company before and was at the beginning a kind of sad that little business has not the budget for such software.
But now I am even happier because Personio not only is quiete as good - it is even better for small business purpose because it's less complex and allowes to stremline processes better for our needs.
It's HR Software with service for every employee, managers etc. - and so what I like most is, that nearly everybody likes to use it though we did not have much training effort.
Big benefit (usualy) is as well, that Personio has an ongoing development nad gets even better every month.
Nachteile: Some "improvements" - especially in design - are not really steps forward but seem to complicate work - but usually respective suggestions are heared and drawn into account.
Bewertet am 5.9.2019
Happy administrator feedback
On the whole very satisfied. The tool covers our complex requirements very well. Feedback is processed quickly. Personio develops quickly which is mostly positive. Sometimes there are smaller obvious errors with releases. We use the SW over 3 countries. This works quite well. Partly one notices, that it was primarily developed for the German market (e.g. with withdrawals and holidays adaptations).
Otherwise, it is a great relief for us compared to the many manual processes we had before. It requires relatively little to no instruction effort for the employees. We have only adapted the presentation of Personio and handed it over to the employees and this works well. Many things can be configured so that you also have control over the data that is captured.
Vorteile: It can be easily configured. The fast implementation. Good and fast customer service. All inquiries are answered within 24 hours (weekdays) and 80% of inquiries are resolved within 24 hours. Usually within 6 hours. The software is constantly evolving and is becoming even more customer-friendly.
Nachteile: Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location. There are newer reports, especially in recruiting, where the figures are not correct. Further input fields do not always correspond to the same logic. So you have to be careful in the salary area if you overwrite a number in the salary field, an additional "0" is added. Just some small things.
Bewertet am 3.9.2019
Great tool for monitoring all your HR related tasks
We have saved a lot of time preparing the pay rolls for our employees as we had to do it all manually before and now it's just a couple of clicks. We also use their documents storage and each employee knows where to find their important information instead asking the HR manager or look for it on google docs.
The benefits and time saving definitely outweigh the costs of this app.
The support is great. Everyone I have talked to on the phone was aways super nice and helpful.
I also like the fact that they take your feedback seriously and suggest the things you mentioned to their product team and might implement solutions that will make the tool even better for you and your team.
It's not easy to set up because it's very detailed- that's why you have an implementation manager to help you with that.
I also have to use their support quite often when I want to change something, because I'm afraid that it'll adjust things I didn't want to change.
Bewertet am 3.9.2018
All in all a great software with a wide range of helpful features for HR & high data protection
Kommentare: All in all our company is very satisfied with Personio. Especially to emphasize is the very friendly customer service. Personio takes care of the needs and problems and tries to improve continuously. Furthermore we have to highlight that the bugs we had to deal with became much less.
Compared to other software for HRM, it is very easy to understand and to handle for the whole company with a great interface and all useful functions you need for a good HR management, including a safe data protection which is very important.
It is well structured and helpful for the preparatory payroll (incl. time tracking of working students etc).
The Customer Support is always friendly, fast and helpful- until now we have never had a negative experience.
Great price-performance ratio.
From recruiting-side, a big plus is that you can easily customize the evaluation forms. In general, Personio develops the software continuously and implements new helpful functions. (+introductions via little webinar's).
Sometimes the reports are not correct or have bugs.
For the recruiting area, there is still some room for improvement, for example, the integration with outlook.
Although it has become much less, there are still every now and then bugs which sometimes effects the communication with the candidate negatively.
Bewertet am 13.6.2017
no more excel files, all informationen together when we need it. webbased!
Kommentare: We have more time to spent in other subjects, no more excel lists and very important. All the informationen are current all the time and available to everyone from anywhere at any time.
It is very easy to use, even if you are not that talented in software/IT, it is very very dynamic and adaptable and the combination in Admininstration and recruiting is perfekt.
Personio saves almost half of all work steps and you can include the employee excellent in many of the processes. The allocation of roles works very well and is very thoughtful. And what we really have to highlight. The Customer Support!! Very helpful, professionell and friendly!!! And a very good thing. The Webinare!! this is a perfekt way to get to know everything even better.
Nachteile: There is actually nothing i do not like about the software. It ist very very complex and I still have the feeling that I only know and use 50% of it. But that is a problem I have!! It is not about the software. I have to spent more time on it! Maybe one thing: holiday: if there is a termination and I I finish the employment relationship in Personio the paid vacation days are still the same and do not automaticaly reduce.
Bewertet am 9.9.2019
One of the best HRIS in Germany
Vorteile: It's the best HRIS that I've tried so far. It has tons of features, attributes and process that we can customize according to our needs. The support is very fast, helpful and friendly.
Nachteile: Sometimes it is a bit complicated to use, but it comes with all the features and configuration possibilities. I am missing a couple of features, like an overview of the employee's promotions/titles and reports indicating promotions.
Bewertet am 16.11.2018
Excellent, powerful product, great customer service and support
Kommentare: If I had to name a benchmark for what the smoothest, most flexible and flawless software implementation process I ever have been part of was, it would be this. From the product itself (simple, clean, powerful) to the implementation management (competent, friendly, flexible, knowledgable) to the support and service (fast, helpful, invested) and finally the passive resources (helcenter, tutorials, technical documentation, customer information, release notes) this just rocks. I am very happy with it and can only recommend Personio further.
The functionalities are powerful and well implemented. All features are thoroughly thought through and integrate tight and seamlessly into each other. Whenever I came across something i wondered about there was a good reason for it to be this way and it came in handy when we needed it. So, the product itself is simply top notch.
The Customer Service also is fantastic. We had an implementation manager who was understanding, helpful, progressively thinking and extremely well versed in the product. On top of it she was flexible and friendly. I can not imagine how it could have been better.
Nachteile: I can not imagine much. Some of the Features (for example handling of training tracking or the recruitment part) could have some more features but than again, it is always a matter of keeping the balance between to much and lacking. This balance was always there and I appreciate that it is clear, that some areas of the product still are growing. For our use case everything we needed (and more) was there.
Bewertet am 11.9.2019
Perfect usability and a great holistic system!
Vorteile: The holistic approach of Personio. Therefore they can provide the perfect solution for small and medium sized companies. Personio has well-thought-out-workflows that are very individually customizable!
Nachteile: There a still several features I wish to have (like the reminder function of applicant tags ;)), but these are only small things!
Bewertet am 15.7.2019
Great, user-friendly HR-Software for SMUs
Kommentare: We are a small start-up with no designated HR manager and needed a system that would allow management to manage all kind of absences (illness, holidays, business travels) and track attendance of student employees. We wanted a solution that would allow employees to manage most of the data themselves, only to be authorised or checked by management. Personio is perfect for this use. Employees can keep track of their digital personnel file, see who is in the office or absent thanks to a good all-company-absence-calender, see how much holidays they have left and plan their paid holidays (which can be authorised or declined in the system by management), upload sickness certificates and even track the worked hours. We are very happy with the performance of the system and are confident missing functionality will be developed by Personio within the next months (app etc.). I would definitely highly recommend the system.
Vorteile: The software is very intuitive, has a very attractive design and makes it fun to use it. The service ist outstanding - from the first contact with Personio all staff was super attentive, pro-active and solved all problems within hours. The implementation process was quick and easy (thank you representative!), great online tutorials are available.
Nachteile: I am missing a mobile app (in development). In some aspects the software is perfectly designed for a designated HR manager - message configuration options should be optimised for small start-ups with multi-functional staff - but nothing that could not be "solved" with a bit of trickyness ;).
Bewertet am 12.2.2019
Great one-stop HR solution
Kommentare: It is a great tool if you are looking for a one-stop solution to deal with your HR IT needs. Helps you a lot to stay in compliance with process frameworks and legal restrictions. Great support.
Holistic HR solution (no need to transfer data from one system to another)
Very good customer support
Can be set up as easy-to-use self-service platform for employees
Ensures process (e.g. ISO 9001) and legal (e.g. employment law) compliance in HR
GDPR compliant platform
Price/value is great
Report section can be improved on the recruiting side
Edge-cases in user rights management need to be improved
UI/UX is better than traditional software but can still be refined
Bewertet am 13.9.2019
We love this product!
We use Personio for daily HR tasks, payroll and recruiting. I find the tool fairly easy to navigate and I really like the recruitment feature. So, the tool itself is really good.
My favorite part about using Personio is the Customer Service/Technical Support Team. Any time I have a question or request, I normally get an immediate, friendly, very professional response. They are always helpful and when the CS representative I am speaking to cannot help me, they always connect me to someone who can.
I would say Personio's Customer Service/Technical Support Team is one of their greatest assets.
Keep up the excellent work!
Vorteile: I love the recruiting and payroll features.
Nachteile: It is difficult to understand how the tool calculates, e.g. vacation days. I have made the same mistake a few times with manually adjusting vacation days for on-call work.
Bewertet am 19.6.2017
One stop shop for HR
Best bang for the buck, period.
Saves LOTs of time. No need for different tools. Extremely adaptable. Scales well with the company.
- Covers almost ALL aspects of HR
-- recruitment (complete ATS system)
-- hr administration:
-- onboarding, offboarding, documents, absences, time tracking, performance management (basic), rights & role management, user self service, approval settings, etc...
- lots of possibilities to adapt to own needs
- very good onboarding process and customer success
- very good value for the money
- needs some time to get to know all features
- UX is getting better, but not the strong suit of personio
- performance management rather basic
Bewertet am 11.9.2019
Very good HR software
Vorteile: Easy to use, Suite the needs of small to middle size companies well, very good Customer Support
Nachteile: The Performence, Feedback & Development Moduleis very basic
Bewertet am 14.2.2019
Best overall HR solution for growing and established companies
Vorteile: Personio covers all key HR processes. No matter if it is recruiting, time tracking, vacations or payroll. We really like that everything is at one place and in order. As a growing company we need a coherent HR and recruiting process to reach our growth goal. Personio really helped us to set up and implement a processes based on their best practices. Great customer support. At the beginning we had some struggles setting up Personio. Their support and implementation team always were available and reached out proactively. I feel that they really care for their customers and want to help us improve our HR processes. Easy to use and well accepted by everyone in the company. The SSO was really helpful for that
Nachteile: At the beginning we were sceptical about the time it needs to implement the software. However, the few phone calls/video conferences in which we set up Personio with their help proved to be key for us to adapt the software to our processes. A mobile app does not exist yet. Particularly for incoming applications, it would be great to access them mobile through an app
Bewertet am 19.6.2017
Easy to implement and fantastic support
Vorteile: Secure data as servers are in Germany, friendly and quick response from the CSA's. All 'key functionalities', such as for example holiday and sickness capturing, are covered. Reports are very useful when having to report KPI's. The system is easily customizable, fields can be generated quickly, workflows edited, and permissions & rules created within minutes.
Nachteile: Few minor bugs from timt to time, though these are fixed quickly. Recruiting solution only lets you post on german jobsites. No surveying option (ie. eNPS would be good) and Performance Management section is very rudimentary.
Bewertet am 15.7.2019
All in one solution for all HR issues
Kommentare: As an HR Manager I'm working with Personio every day. I really like it very much. It's quite intuitive and offers a range of options for structuring HR processes. We're now employing around 100 employees - and I'm only working 25 hours per week - Personio makes it possible! You have the whole data within one profile which is very clear. Adapting data to new structures is no problem - you can easily add and change attributes.
- Very competent and fast customer support
- easy to learn - intuitive
- combines the whole employee life cycle - from recruiting to offboarding - in one platform
- Reports and Exports enable fast analyses
- interface to payroll Providers make the payroll really easy to handle
Nachteile: - some reports don't work properly - but customer service always fixes problems very fast
Bewertet am 13.9.2019
- good usability
- good customer support
Nachteile: - some user cases could be improved, but that's jut a small number
Bewertet am 2.8.2018
Easy to use all in one solution for everything HR related
It gave me as an employee so much transparency and control back as I did not have to have everything done by our HR team. It was very easy to use, understand and integrate into my day2day work.
Additionally I think it also took a lot of extra work from my HR colleagues - at least that loved working with Personio! :)
Nachteile: Some features are not yet comparable to standalone solution (e.g. the recruiting module) but Personio is shipping improvements and features regularly so that bugs and feature requests are taken into account!
Bewertet am 14.7.2019
Best one-stop solution for HR and Recruiting
Vorteile: Personio really is the HR operating system. All the personal data of an employee have to be filled in only once and can then be used for different services. Users can participate in recruiting and manage their data and documents. In addition, with the integration of Personio Payroll, you do not have to communicate with tax consultants anymore to get your payroll done.
Nachteile: Due to the many features and the customization that is possible with Personio, some users might find it a bit complex in the beginning.
Bewertet am 15.8.2019
holistic HR software for basic user needs
Vorteile: holistic HR software, many interfaces for data exchanges (payroll etc.) it's easy to use and adjustable for customers needs. You can drive the speed of implementation without customer support.
Nachteile: It's covering basic functionalities, not enough reporting functions to visualize data history and changes or detailed recruiting KPIs(especially for personnel development and salary development). For some functions (for example data changes in the past) you need work arounds to insert data.
Bewertet am 9.9.2019
Powerful product with great potential, good customer service and support
Vorteile: Personio covers most aspects of HR and thus delivers an all-in one solution for HR in SMEs. The platform is GDPR compliant and price/value is great. Customer service is always very helpful.
Nachteile: Some parts of Personio, especially the recruitment and analytics part, lack some important functions. However, functions are added on a regular basis and Personio is a fairly young product. Moreover, there are some edge-cases in user rights management which can not be implemented at the moment.
Bewertet am 5.7.2019
Flexibel Tool with great functions
- its very flexibel and you can add various fields e.g. training data
- you can send out reminders to the departments and supervisors
- we included our on- and offboarding process also in the tool
- very friedly and helpful team
Nachteile: - some little bugs but nothing serious.. :)
Bewertet am 19.6.2017
making HR-Management radically easier!
Vorteile: On the top of my personio-experiences is the customer service! Really patient, highly customer oriented and super friendly at all times. Furthermore you have the feeling that the entire company (no matter who is on the phone) knows who you are and is well capable of taking care of your issues. And if this is not the case, you will promptly get a re-call from one of the experts.
Nachteile: Honestly, there is nothing worth to mention. There are a couple of bugs and usability issues here and there, but most important, you see a young product (and Team) growing and improving from day to day.
Bewertet am 2.8.2018
Excellent value for money and world-class CSM team!
Dr. martin B.
Kommentare: We really managed to establish the foundation of HR compliance thanks to Personio. A huge step forward in terms of organizational growth.
Vorteile: It is super fast to implement, has no slow back-end and allows you to work with all the stuff you need to scale your organization. It allows a lot of good self-service workflow steps to make life in HR much easier.
Nachteile: A bit weak on the reporting side, especially when it comes to the recruiting function.