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Customer support is helpful. Present if we need them.
The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor.
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Very user friendly WMS
Vorteile:
infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.
Nachteile:
some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.
INFOPLUS
Kommentare: Excellent program for managing customer profiles, tracking the items and shipping them as well as keeping track of inventory.
Vorteile:
Ability to track and edit customer profiles as well as check details on inventory and order history.
Nachteile:
Inability to edit "NOTES" section. Once it is saved, it couod not be erased or corrected.
Good for a start up
Vorteile:
Ive used many different WMS systems. This one works well enough for first timers and/or new businesses
Nachteile:
Lack of being able to edit shipment info once they've already been received. Sometimes mistakes happen and need to have access to be edited. Also lack of relevant information cross over between the mobile floor app and the desktop site.
Antwort von Infoplus
vor 2 Jahren
Hi Tara, Thanks for the review! I'd like to point out that orders can indeed be edited after they are received. If the order is "on order" you can edit anything about it using the edit function. If the order is processed, you can use the "edit processed orders" function of the action menu. If the order is processed you cannot edit line items or quantities at that point since the order is already allocated. You would need to get in touch with the ops team to "unfulfill" the order in that scenario, if it's allowed by your partner. Thanks!
A small brand using infoplus
Kommentare: I use it to track our inventory and sales. I connect it to a google sheet via an API query to predict future sales.
Vorteile:
It can do almost anything. The amount of information available is massive but it’s a lot to sort through.
Nachteile:
Interface is not intuitive. The API is hard to use and gives me too much information.
Software works great!
Vorteile:
Easy to use, easy to customize different rules and triggers for shipping options.
Nachteile:
Sometimes the site navigation is a bit counterintuitive.
A Smart, Approachable, and Powerful Platform
Kommentare: We didn't anticipate Infoplus to be as long-lasting as it was merely a recommendation from a previous supplier whom we no longer work with. We are very happy with the product, and I wish to continue using this CMS as opposed to looking for something with more features, as what Infoplus offers to us currently, is all that we need and more.
Vorteile:
Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.
Nachteile:
I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.
Great for inventory management, with good performance for shipping
Vorteile:
* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.
Nachteile:
* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.
Antwort von Infoplus
vor 2 Jahren
Hi Juan, Thank you for your feedback! in regards to customizing orders by retailer, I would recommend looking into "order sources" that serves that purpose. It allows you to filter for certain "sources" while also defaulting packing slips, email templates that correspond to that retailer. Hope this helps!
Nothing Better for the Price!
Kommentare: They have taken our organization to the next level at price that won't break the bank. I would recommend them to any small to mid size company that needs a system that compares to the big players in the space.
Vorteile:
Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.
Nachteile:
As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.
my experiance with infopuls
Kommentare: Jack Cooper is the first company i have worked for to use infoplus. I have found implicating it into my work regimen very useful and have heard talks of the company expanding its use to other departments and look forward to being part of the transformation and process. I also will most likely suggest infoplus to other companies if I feel it would be beneficial to their services.
Vorteile:
some of the things I like most about infoplus is its simplicity. the formats are easy to follow and truly prevent me from making mistakes.
Nachteile:
I'd have to say there isn't much I don't like about infoplus. the only con i can really think of is the out of country label process. we don't have many of those, so it really isn't that bothersome.
Great Value Software for your operation
Vorteile:
The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.
Nachteile:
Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.
Antwort von Infoplus
vor 2 Jahren
Hi Timothy, Thank you for the review! We completely agree with you and have plans to not only have canned reports available in the future, but we're integrating some very cool BI and analytics tools to take reporting to the next level. Keep an eye on our product update emails over the coming months / year to stay on top of it. Thanks again for the feedback!
A useful tool
Kommentare: I would give the product an overall decent rating around 7-8 out of 10. It wouldn't be my first recommendation for larger companies that need to invest in bigger ERPs.
Vorteile:
I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.
Nachteile:
I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)
Pros n Cons
Vorteile:
Good UIEasy to Use Easy to understand and communicate
Nachteile:
Colour are not good that are usedSometimes slow
Infoplus Review
Vorteile:
Easy to use and its validity is good and user friendly.
Nachteile:
Hard to get in touch with support on certain issues.
Antwort von Infoplus
vor 2 Jahren
Hi Nicole, Thank you for the feedback! We're interested in hearing more about your experiences with support. Our SLA's require a response within 3 business days but on average we have responses our within a few hours. We recently rolled out a support chat feature that has a 10 minute response window so that may be a good avenue to explore for your company as well! Thank you for feedback and we'd love to chat with you so we can improve our services.
Daily user
Kommentare: Infoplus is very interesting software that has help the business process.
Vorteile:
Infoplus provide you an easier and detail report .
Nachteile:
Maintenance hours when needed affects work production
eCommerce Manager
Vorteile:
In the inventory overview you can customize it and tailor.
Nachteile:
That it does not have an overview of all of the features on the home page.
Infoplus Rocks
Vorteile:
We use it daily, and it is an integral part of what we do
Nachteile:
I can't think of anything about inforplus, in terms of our use, that is negative
It's Ok
Vorteile:
It is inventory software. It is fine. Haven't tried others.
Nachteile:
Hard to find the items you need. Doesn't always autosync with Shopify
Antwort von Infoplus
vor 2 Jahren
Hi Megan, Thank you for your feedback. We'd love to hear more about your issues around finding the items you need - we offer a few paths to search and find items/inventory so I'm sure we can assist and get you squared away there. We also would like to know more about your Shopify sync issues as the system is configured to push inventory every 15 minutes (if not set to sync faster via cron job). Please reach out to our support team and we can get you taken care of! Thanks again for the review and candor!
Review
Vorteile:
Inventory management is very beneficial.
Nachteile:
Keyword searching could be improved along with case sensitive searching.
Antwort von Infoplus
vor 2 Jahren
Hi Douglas, Thanks for your feedback! you'll be happy to know there are improvements coming to our search feature in our next release! keep an eye on our product updates, the release should be happening tomorrow night and available on Friday!
infoplus review
Kommentare: It's been great using this software to look up orders and inventory. Easy to find the information and easy to change anything necessary to be changed.
Vorteile:
It's very easy to use and what you don't know, it's easy to figure out.
Nachteile:
In the ways that I use InfoPlus, I don't really have anything that I don't like about it.
Easy to use with good functionality
Kommentare: Smooth and convenient for what we use it for.
Vorteile:
It's easy to keep track of orders and inventory.
Nachteile:
The on demand kits and bundling features could be improved a bit. Not easy to set up and use.
Absolutely USer Friendly
Kommentare: So far, so good. We could not be happier with our partner software
Vorteile:
The easy to navigate dashboards take just a few mouse clicks to get to where you need to be. The reporting is spot on and the help functions make things very clear.
Nachteile:
Nothing needs to be addressed at this point.
eCommerce Fulfillment Perspecitve
Kommentare: The main parts of our system that we are solving are order and inventory management. The warehouse layout is built in the system for storage, and Infoplus allows order batching and wave picking to increase our order throughput.
Vorteile:
Infoplus is a good-looking software with a solid core set of features. The table management and navigation are simple to use, allowing for easy filtering to the information needed. The Javascript features on many functions help us customize the product to our needs and let us build out our business rules and make custom reports easily.
Nachteile:
Even though Infoplus has a lot of features, they are missing some depth for scalability. The software seems like it was built for companies with a couple lines of business since the tools and modules do not scale well in their current state. Infoplus also does not allow for backend database access, say like an Oracle database, so doing functions with a lot of records is much slower, which is another issue of scalability.
In Betracht gezogene Alternativen:
Great software with great support
Kommentare: We use Infoplus as our WMS for our order fulfillment company. When we started, we had very little idea how to use the system, and although there was good training on it, We needed a re-training once the business picked up and we were actually applying the info to real-life scenarios. I had a hard time with the support initially, as the system was more complex than I anticipated. Joel and Carter were my point people for training, and their deep knowledge of the system made it doable for us. In recent months, the entire support team really upgraded. Infoplus as a company are prioritizing useful feature rollouts much more regularly than I had seen in the past, and again, the support team is on target. They respond with the right help and follow up like clockwork. We are looking forward to introducing major features in our own company, and I feel confident in Infoplus to help it work right.
Vorteile:
Easily, the best part of the software is how robust it is. It has almost endless capabilities to run your warehouse the way you need it to work. We were looking for software that can handle multiple clients (LOBs) and their respective needs re order fulfillment, postage, packaging, etc., and Infoplus fit the bill almost entirely.
Nachteile:
The biggest challenge for us was ease of use. The interface is not like anything we have used before, and it took quite a while to understand the intricacies of it. Errors needed a real deep dive to figure out. I think the documentation is undergoing important improvements, and that will help. I would love to see a new interface that allows greater customization for what is on the screen, and more custom automations.
Antwort von Infoplus
vor 2 Jahren
Thank you for your review, Michael! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!
Amazing
Kommentare: Ive had great experiences so far and the system is so easy to use.
Vorteile:
I like how easy it is to submit an order and appreciate the multiple shipping options.
Nachteile:
There is nothing that I have found that i do not like about infoplus
Great product
Vorteile:
I find Infoplus easy and intuitive to you as someone with limited experience using products like this
Nachteile:
I do not use all functionality of the product