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Vorteile:

Customer support is helpful. Present if we need them.

Nachteile:

The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor.

Bewertungen zu Infoplus

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

7,8/ 10

Infoplus hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 115 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (115)

Ateeq
Kanada
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: GetApp

Very user friendly WMS

5,0 vor 7 Jahren

Vorteile:

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Nachteile:

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

RENEE
HEAD OF SALES in Kanada
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

INFOPLUS

5,0 letztes Jahr

Kommentare: Excellent program for managing customer profiles, tracking the items and shipping them as well as keeping track of inventory.

Vorteile:

Ability to track and edit customer profiles as well as check details on inventory and order history.

Nachteile:

Inability to edit "NOTES" section. Once it is saved, it couod not be erased or corrected.

Tara
Receiving in USA
Pharmazeutika, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good for a start up

3,0 vor 2 Jahren

Vorteile:

Ive used many different WMS systems. This one works well enough for first timers and/or new businesses

Nachteile:

Lack of being able to edit shipment info once they've already been received. Sometimes mistakes happen and need to have access to be edited. Also lack of relevant information cross over between the mobile floor app and the desktop site.

Antwort von Infoplus

vor 2 Jahren

Hi Tara, Thanks for the review! I'd like to point out that orders can indeed be edited after they are received. If the order is "on order" you can edit anything about it using the edit function. If the order is processed, you can use the "edit processed orders" function of the action menu. If the order is processed you cannot edit line items or quantities at that point since the order is already allocated. You would need to get in touch with the ops team to "unfulfill" the order in that scenario, if it's allowed by your partner. Thanks!

Michael
Coo in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A small brand using infoplus

4,0 vor 2 Jahren

Kommentare: I use it to track our inventory and sales. I connect it to a google sheet via an API query to predict future sales.

Vorteile:

It can do almost anything. The amount of information available is massive but it’s a lot to sort through.

Nachteile:

Interface is not intuitive. The API is hard to use and gives me too much information.

Mericos
CEO in USA
Essen & Trinken, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Software works great!

5,0 vor 2 Jahren

Vorteile:

Easy to use, easy to customize different rules and triggers for shipping options.

Nachteile:

Sometimes the site navigation is a bit counterintuitive.

Kate
Retail Operations Director in USA
Kunst & Handwerk, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Smart, Approachable, and Powerful Platform

5,0 vor 2 Jahren

Kommentare: We didn't anticipate Infoplus to be as long-lasting as it was merely a recommendation from a previous supplier whom we no longer work with. We are very happy with the product, and I wish to continue using this CMS as opposed to looking for something with more features, as what Infoplus offers to us currently, is all that we need and more.

Vorteile:

Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.

Nachteile:

I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.

Juan
Associate Director in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for inventory management, with good performance for shipping

5,0 vor 2 Jahren

Vorteile:

* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.

Nachteile:

* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.

Antwort von Infoplus

vor 2 Jahren

Hi Juan, Thank you for your feedback! in regards to customizing orders by retailer, I would recommend looking into "order sources" that serves that purpose. It allows you to filter for certain "sources" while also defaulting packing slips, email templates that correspond to that retailer. Hope this helps!

Mark
CFO in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Nothing Better for the Price!

5,0 vor 2 Jahren

Kommentare: They have taken our organization to the next level at price that won't break the bank. I would recommend them to any small to mid size company that needs a system that compares to the big players in the space.

Vorteile:

Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.

Nachteile:

As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.

Kellee
title Clerk in USA
Automotive, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

my experiance with infopuls

4,0 vor 2 Jahren

Kommentare: Jack Cooper is the first company i have worked for to use infoplus. I have found implicating it into my work regimen very useful and have heard talks of the company expanding its use to other departments and look forward to being part of the transformation and process. I also will most likely suggest infoplus to other companies if I feel it would be beneficial to their services.

Vorteile:

some of the things I like most about infoplus is its simplicity. the formats are easy to follow and truly prevent me from making mistakes.

Nachteile:

I'd have to say there isn't much I don't like about infoplus. the only con i can really think of is the out of country label process. we don't have many of those, so it really isn't that bothersome.

Timothy
VP, Supply Chain Operations in USA
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Value Software for your operation

4,0 vor 2 Jahren

Vorteile:

The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.

Nachteile:

Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.

Antwort von Infoplus

vor 2 Jahren

Hi Timothy, Thank you for the review! We completely agree with you and have plans to not only have canned reports available in the future, but we're integrating some very cool BI and analytics tools to take reporting to the next level. Keep an eye on our product update emails over the coming months / year to stay on top of it. Thanks again for the feedback!

Justin
Finance and Accounting Manager in USA
Großhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A useful tool

5,0 vor 2 Jahren

Kommentare: I would give the product an overall decent rating around 7-8 out of 10. It wouldn't be my first recommendation for larger companies that need to invest in bigger ERPs.

Vorteile:

I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.

Nachteile:

I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)

Vanshika
Customer service in Kanada
Lagerung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pros n Cons

5,0 vor 2 Jahren

Vorteile:

Good UIEasy to Use Easy to understand and communicate

Nachteile:

Colour are not good that are usedSometimes slow

nicole
director of operations in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Infoplus Review

4,0 vor 2 Jahren

Vorteile:

Easy to use and its validity is good and user friendly.

Nachteile:

Hard to get in touch with support on certain issues.

Antwort von Infoplus

vor 2 Jahren

Hi Nicole, Thank you for the feedback! We're interested in hearing more about your experiences with support. Our SLA's require a response within 3 business days but on average we have responses our within a few hours. We recently rolled out a support chat feature that has a 10 minute response window so that may be a good avenue to explore for your company as well! Thank you for feedback and we'd love to chat with you so we can improve our services.

Silvia
Warehouse supervisor in USA
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Daily user

4,0 vor 2 Jahren

Kommentare: Infoplus is very interesting software that has help the business process.

Vorteile:

Infoplus provide you an easier and detail report .

Nachteile:

Maintenance hours when needed affects work production

Shaquia
eCommerce Manager in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

eCommerce Manager

5,0 vor 2 Jahren

Vorteile:

In the inventory overview you can customize it and tailor.

Nachteile:

That it does not have an overview of all of the features on the home page.

George
CEO in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Infoplus Rocks

5,0 vor 2 Jahren

Vorteile:

We use it daily, and it is an integral part of what we do

Nachteile:

I can't think of anything about inforplus, in terms of our use, that is negative

Megan
Founder and CEO in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's Ok

3,0 vor 2 Jahren

Vorteile:

It is inventory software. It is fine. Haven't tried others.

Nachteile:

Hard to find the items you need. Doesn't always autosync with Shopify

Antwort von Infoplus

vor 2 Jahren

Hi Megan, Thank you for your feedback. We'd love to hear more about your issues around finding the items you need - we offer a few paths to search and find items/inventory so I'm sure we can assist and get you squared away there. We also would like to know more about your Shopify sync issues as the system is configured to push inventory every 15 minutes (if not set to sync faster via cron job). Please reach out to our support team and we can get you taken care of! Thanks again for the review and candor!

Douglas
Rare Book Specialist in USA
Verlagswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

4,0 vor 2 Jahren

Vorteile:

Inventory management is very beneficial.

Nachteile:

Keyword searching could be improved along with case sensitive searching.

Antwort von Infoplus

vor 2 Jahren

Hi Douglas, Thanks for your feedback! you'll be happy to know there are improvements coming to our search feature in our next release! keep an eye on our product updates, the release should be happening tomorrow night and available on Friday!

Jessica
Customer Service & Product Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

infoplus review

5,0 vor 2 Jahren

Kommentare: It's been great using this software to look up orders and inventory. Easy to find the information and easy to change anything necessary to be changed.

Vorteile:

It's very easy to use and what you don't know, it's easy to figure out.

Nachteile:

In the ways that I use InfoPlus, I don't really have anything that I don't like about it.

Josh
Ops Manager in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use with good functionality

5,0 vor 2 Jahren

Kommentare: Smooth and convenient for what we use it for.

Vorteile:

It's easy to keep track of orders and inventory.

Nachteile:

The on demand kits and bundling features could be improved a bit. Not easy to set up and use.

James
COO in USA
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Absolutely USer Friendly

5,0 vor 2 Jahren

Kommentare: So far, so good. We could not be happier with our partner software

Vorteile:

The easy to navigate dashboards take just a few mouse clicks to get to where you need to be. The reporting is spot on and the help functions make things very clear.

Nachteile:

Nothing needs to be addressed at this point.

Stephen
Systems Manager in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

eCommerce Fulfillment Perspecitve

3,0 vor 2 Jahren

Kommentare: The main parts of our system that we are solving are order and inventory management. The warehouse layout is built in the system for storage, and Infoplus allows order batching and wave picking to increase our order throughput.

Vorteile:

Infoplus is a good-looking software with a solid core set of features. The table management and navigation are simple to use, allowing for easy filtering to the information needed. The Javascript features on many functions help us customize the product to our needs and let us build out our business rules and make custom reports easily.

Nachteile:

Even though Infoplus has a lot of features, they are missing some depth for scalability. The software seems like it was built for companies with a couple lines of business since the tools and modules do not scale well in their current state. Infoplus also does not allow for backend database access, say like an Oracle database, so doing functions with a lot of records is much slower, which is another issue of scalability.

Michael
Director of Fulfillment in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Great software with great support

5,0 vor 3 Jahren

Kommentare: We use Infoplus as our WMS for our order fulfillment company. When we started, we had very little idea how to use the system, and although there was good training on it, We needed a re-training once the business picked up and we were actually applying the info to real-life scenarios. I had a hard time with the support initially, as the system was more complex than I anticipated. Joel and Carter were my point people for training, and their deep knowledge of the system made it doable for us. In recent months, the entire support team really upgraded. Infoplus as a company are prioritizing useful feature rollouts much more regularly than I had seen in the past, and again, the support team is on target. They respond with the right help and follow up like clockwork. We are looking forward to introducing major features in our own company, and I feel confident in Infoplus to help it work right.

Vorteile:

Easily, the best part of the software is how robust it is. It has almost endless capabilities to run your warehouse the way you need it to work. We were looking for software that can handle multiple clients (LOBs) and their respective needs re order fulfillment, postage, packaging, etc., and Infoplus fit the bill almost entirely.

Nachteile:

The biggest challenge for us was ease of use. The interface is not like anything we have used before, and it took quite a while to understand the intricacies of it. Errors needed a real deep dive to figure out. I think the documentation is undergoing important improvements, and that will help. I would love to see a new interface that allows greater customization for what is on the screen, and more custom automations.

Antwort von Infoplus

vor 2 Jahren

Thank you for your review, Michael! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

Tyller
Senior Coordinator of Community Affairs in USA
Tierarzt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing

5,0 vor 2 Jahren

Kommentare: Ive had great experiences so far and the system is so easy to use.

Vorteile:

I like how easy it is to submit an order and appreciate the multiple shipping options.

Nachteile:

There is nothing that I have found that i do not like about infoplus

Laurel
Director of US Operations in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

5,0 vor 2 Jahren

Vorteile:

I find Infoplus easy and intuitive to you as someone with limited experience using products like this

Nachteile:

I do not use all functionality of the product