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Vorteile:

Customer support is helpful. Present if we need them.

Nachteile:

The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor.

Bewertungen zu Infoplus

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

7,8/10

Infoplus hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 115 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (115)

Lily
Lily
Assistant to Director in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Infoplus: King of CMS

5,0 letztes Jahr

Kommentare: I didn't expect to rely on Infoplus as much, but I will take this to every future opportunity in distribution and supply chain fulfillment.

Vorteile:

Infoplus is user-friendly, approachable, but at the same time has the capability to allow for advanced usage. It's filtering systems allow for easy exports, and has the capacity to have it's information be spread outside of it's application

Nachteile:

Nothing, besides user error. The software is pretty flawless, of course there are bugs, but the main issue came from staff error, which is human.

Matt
COO in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good System for the Money

4,0 letztes Jahr

Kommentare: They have a really good knowledge base and since their customer service is very untimely in their responses, this has been a life-saver. Need better employee tracking on Pick/Pack process. Also, need to have a scan out feature for their pack-out so you can move the Rate Shopping to post-packout.

Vorteile:

The ability to customize the system and write custom scripts is important.

Nachteile:

The system is extremely slow due to their servers. So everything takes longer than it should to complete. If they could speed up their servers, this system would easily be one of the best.

Antwort von Infoplus

letztes Jahr

Hi Matt, You'll be happy to know we have been hard at work over the last couple months to improve system speed and performance.. you should start seeing improvements over the next couples weeks! Also, we now have a support chat feature that you can utilize for more timely responses. User Metrics/KPI's, as well as rate shop at the time of shipping is also on the roadmap! initially we didn't want the warehouse team to be able to impact the shipping cost but we've had enough traction on that, that we have added it to the map. Hope this helps! Thanks for the review.

Brie
Logistics Manager in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A good Product but with some obvious design flaws

3,0 letztes Jahr

Vorteile:

It is very handy to have an App portion to be able to integrate with our scanners to move product around. The app, it would be nice if a search feature could also use description or partial part numbers if the exact cannot be remembered while on the floor.

Nachteile:

Some search features on the app are difficult to navigate if you do not have the product in front of you. Some fields that we would prefer not to have be customer facing are unable to be removed or hidden. Some information that we would need displayed is ither hidden or very difficult to find, such as tying PO's or Lot #'s in to specific locations. If we were to store multiple PO's in a single location of a single product, relocating does not give us the ability to select which PO if necessary. It isn't possible to create a Packing List unless creating a shipping label which does not give us the ability to see a one page picking sheet on orders that we choose not to have sent to our External system.

Christopher
Application Developer in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Good Start

4,0 letztes Jahr

Kommentare: Our last system was an in-house system, so getting rid of that meant we no longer needed to keep it on hand. It also means if we lose internet or power, our customers can continue to use the system without interruption. Super useful. For the most part, I'm a big fan of the system, just needs some little QOL updates here and there.

Vorteile:

I really like the scripting and customization options. That's more my area of the system beyond standard admin use. The easy integrations with various eCommerce solutions is also a big plus. We use the CartRover/Extensiv option, and it's gone very well for the most part.

Nachteile:

Pack Station: We should be able to scan pack/case UPCs and have it pack multiple units at once. I had some suggestions about how it should work in a ticket out there somewhere.Mass Distribution/Bulk Shipping USPS: Any error in this process forces the void/refund process on all the parcel labels that were already successfully purchase. With USPS this is a huge annoyance, since the refund process isn't immediate.User Manager add Triggers Speed: For some reason, those two pages are always very slow to load, and it can be very annoying when I have to create a few new users for a client.

Jake
CEO in USA
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Totally customizable, but at times unpolished

4,0 letztes Jahr

Kommentare: Year 1 (2021) was at times rough with Infoplus. I think they might have outgrown their customer support department. So when issues came up resolutions took a long time. However, they now a new, very solid, leadership team. I personally know most people on the leadership team, and they really are great to work with.

Vorteile:

Infoplus is the most customizable WMS on the market. You're able to inject scripts anywhere in the platform. I have not seen a platform that allows you to access the API from within the product. We're able to do anything we want to, with the right amount of work. I have come across very few issues that don't have some sort of workaround by utilizing the API.The billing feature is also solid. It allows you to create invoices within the platform, although it doesn't push automatically to QB, it can with a 3rd party integration.

Nachteile:

At times, Infoplus can be slow and clunky. Unpolished is the word I would use. Some workflows are unnecessarily complicated, requiring more clicks than really ought to be there. We ship in a 3rd party software because the packing/shipping aspect of the product is really devoid of key features. However, the integration with 3rd party shipping software (Shipstation) is solid. We've never had an issue and we're able to customize what information is sent/received as well.

Aaron
Director of Operations in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product for the Price

5,0 letztes Jahr

Kommentare: We migrated to infoplus during the snafu that was 2020. This allowed us to rapidly advance our picking capabilities while increasing our inventory visibility. Overall, we love this product.

Vorteile:

The features you get with this product are insane for the price.

Nachteile:

My only issue is that you can only receive on a PO once. We split shipments a lot and send part of it by air and the rest by ocean. We never found a way to receive on the same PO twice.

Antwort von Infoplus

letztes Jahr

Thank you for the review, Aaron! As far as receiving against the same PO more than once, Infoplus users can accomplish that by adjusting the "max over/under" threshold per line of business, or per receipt. I imagine you had a threshold set that would close out the receipt anytime something was short. Hope this helps and thank you again!

Adam
Director of Logistics in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Great Value and Support Staff

5,0 vor 3 Jahren

Kommentare: Overall great experience, this software has streamlined all of our warehouse processes and has increased our output by a tremendous amount.

Vorteile:

The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near peak capacity. Support staff is very responsive and close tickets quickly.

Nachteile:

Some data points are not specific to our business, however we have found alternative fields to offset this issue.

Antwort von Infoplus

letztes Jahr

Thank you for your review, Adam! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

Olivia
CEO in Kanada
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Robust inventory management system

5,0 vor 5 Monaten

Kommentare: Overall, the juice is worth the squeeze. Set up Infoplus the way you need it to work, watch the tutorials, and use it as much as you can.

Vorteile:

Infoplus has a myriad of functions, most of which we need and use to operate our business. Once you get the hang of the platform, it's a lifeline to running the inventory and order processes smoothly.

Nachteile:

Infoplus was quite complicated and confusing at the start. For a non-tech savvy person like me, I resisted learning at first, however there are video tutorials available and practice makes it much easier to use.

Shirley
IT Manager in USA
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Felt winning a lottery after choosing the Infoplus WMS as our Warehouse Management System

5,0 vor 3 Jahren

Kommentare: The fundamental design for the whole system is so great, as the customers, not only we can benefit from the UI experiences, but also we can integrate with our system via API. Also Infoplus WMS provides the internal customization features, so we can add our own business logic inside of the WMS.

Vorteile:

Great features from UI to system integration

Nachteile:

So far we have not found one yet. We will work with the Infoplus if we find one in the future

Antwort von Infoplus

letztes Jahr

Thank you for your review, Shirley! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

vishal kumar
design in tech in Indien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

all about infoplus

4,0 vor 4 Wochen Neu

Kommentare: my overall experience is very nice in infoplus. it is a nice platform for warehouse solution from the experts.

Vorteile:

it helps to empowers our flexibility. experts will guide us. it provides master supply chain complexity.

Nachteile:

it has loss communication skills. internet security issues is also there. there is also a dominance culture.

Justin
Finance and Accounting Manager in USA
Großhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A useful tool

5,0 letztes Jahr

Kommentare: I would give the product an overall decent rating around 7-8 out of 10. It wouldn't be my first recommendation for larger companies that need to invest in bigger ERPs.

Vorteile:

I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.

Nachteile:

I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)

Juan
Associate Director in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for inventory management, with good performance for shipping

5,0 letztes Jahr

Vorteile:

* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.

Nachteile:

* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.

Antwort von Infoplus

letztes Jahr

Hi Juan, Thank you for your feedback! in regards to customizing orders by retailer, I would recommend looking into "order sources" that serves that purpose. It allows you to filter for certain "sources" while also defaulting packing slips, email templates that correspond to that retailer. Hope this helps!

Maria
Communications Manager in USA
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Warehouse Management Tool

5,0 letztes Jahr

Kommentare: We use it as an intermediary between our warehouse and us. It is absolutely amazing! Easy to work with.

Vorteile:

It is so easy to track, manage, and fulfill wholesale and e-commerce orders.

Nachteile:

It is sometimes prolonged and hard to work on. Once an order is processed, there is no way for the user to make changes to the order.

Antwort von Infoplus

letztes Jahr

Hi Maria, Thanks for you feedback! I did want to let you know that there is a way to edit orders once it's processed, although I agree it's not super intuitive! To do this, you must use the "edit processed orders" function of the action menu (not the typical edit button). This will allow you to edit anything about the order, other than line items and quantity (since it's already processed). Hope this helps and thank you again for the review!

matt
Operations Analyst in USA
Konsumgüter, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

A good WMS but not user friendly

4,0 vor 3 Jahren

Kommentare: I have never met a system I cannot master. Until I met infoplus. It has taken months of trial and error, months of emails and paid training meetings. Once operational, the asks from upper management created many more challanges which lead to the additional of scripts. Scripts only work some of the time on some things, others (shipment table for example) has a bug so the logic of table names needs to be different. If you make mistakes on some things you cannot delete it at all. I cant even remove inventory with wrong sku because it says Ive had a reciept on it but never did. I cant change a custom field from boolan to string if i want. A script to populate that field does not populate the excel file ect ect.

Vorteile:

The ability to pretty much customize anything (if you can figure it out)

Nachteile:

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

Andres
Supply Chain Manager in USA
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Food52 - Andres Carrion - Info Plus review

4,0 letztes Jahr

Kommentare: Obsolete inventory, zone shipping, forecasting

Vorteile:

It's overall very easy to use. There are many options to customize reports, and there is a lot of visibility.

Nachteile:

It would be great to see a dashboard for orders — how many shipped in a period (day, month, quarter, etc.)? What states are the orders shipping to? What items on orders are running low on stock?

Antwort von Infoplus

letztes Jahr

Hi Andres, Your dashboard request is something that is currently available within the home screen of Infoplus. You can create "metrics" using smart filters on your data table, I've linked a knowledge base article that should be helpful to you. https://www.infopluscommerce.com/knowledge-base/customize-your-dashboard

Megan
Founder and CEO in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's Ok

3,0 letztes Jahr

Vorteile:

It is inventory software. It is fine. Haven't tried others.

Nachteile:

Hard to find the items you need. Doesn't always autosync with Shopify

Antwort von Infoplus

letztes Jahr

Hi Megan, Thank you for your feedback. We'd love to hear more about your issues around finding the items you need - we offer a few paths to search and find items/inventory so I'm sure we can assist and get you squared away there. We also would like to know more about your Shopify sync issues as the system is configured to push inventory every 15 minutes (if not set to sync faster via cron job). Please reach out to our support team and we can get you taken care of! Thanks again for the review and candor!

Douglas
Rare Book Specialist in USA
Verlagswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

4,0 letztes Jahr

Vorteile:

Inventory management is very beneficial.

Nachteile:

Keyword searching could be improved along with case sensitive searching.

Antwort von Infoplus

letztes Jahr

Hi Douglas, Thanks for your feedback! you'll be happy to know there are improvements coming to our search feature in our next release! keep an eye on our product updates, the release should be happening tomorrow night and available on Friday!

Katherine
Founder
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Amazing Software & Team! Allows Us to Focus on our Brand & Growth!

5,0 vor 7 Jahren

Kommentare: Don't think you are too small for this software! Utilizing it helped us grow beyond our expectations and focus on our goals without adding resources!

Vorteile:

We are not tech experts so the fact that we learned this software and understand the workings of it is invaluable and a true testament to the dedicated customer support team at Infoplus Commerce. We are a new company and all of our resources need to be focused on costs and growth in real time. Letting Infoplus handle our inventory and fulfillment needs has allowed us to stay on track to hit 250% growth this year without adding a single resource to our team! I can say with 100% honesty this would not be possible without this software.

jason
Warehouse Manager in Kanada
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

operation review.

3,0 letztes Jahr

Vorteile:

tracing features are great. Making reports are great too.

Nachteile:

Mobile app has could be better. Could use more automation when it comes to label linking.System speeds are an issue as well at times.

Cesar
Logistics Associate in USA
Logistik & Lieferkette, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Waste of money and time

1,0 letztes Jahr

Kommentare: Worst ever

Vorteile:

Absolutely nothing. This system is not meant for warehouse management.

Nachteile:

That unfortunately it was the only option we had at work.

Japsimran
Customer service representative in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and user interactive

5,0 letztes Jahr

Vorteile:

It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.

Nachteile:

I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.

Chris
COO in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good System

5,0 letztes Jahr

Kommentare: Infoplus is one of a couple WMS systems we use to support our clients needs, and it's a powerful system that meets our needs.

Vorteile:

The software is much easier to use than a lot of other WMS's out there, but still has a full suite of features. A great tool for managing 3PL operations

Nachteile:

Like with any enterprise software, it takes a little work to get up and going. But that's not really a con, that's just how the process goes.

Josh
Ops Manager in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use with good functionality

5,0 letztes Jahr

Kommentare: Smooth and convenient for what we use it for.

Vorteile:

It's easy to keep track of orders and inventory.

Nachteile:

The on demand kits and bundling features could be improved a bit. Not easy to set up and use.

Paddy
CTO in Irland
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

External User

4,0 letztes Jahr

Kommentare: Excellent

Vorteile:

Are experiance is very much a user as our 3pl run the show. But I find the product fuctional

Nachteile:

No any you need to ask Shipcalm this question

Vanshika
Customer service in Kanada
Lagerung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pros n Cons

5,0 letztes Jahr

Vorteile:

Good UIEasy to Use Easy to understand and communicate

Nachteile:

Colour are not good that are usedSometimes slow