Über Kaseya BMS

Kaseya BMS ist eine Business-Management-Lösung der nächsten Generation, die speziell für MSPs und IT-Abteilungen entwickelt wurde.

Erfahre mehr über Kaseya BMS

Vorteile:

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Nachteile:

Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed.

Bewertungen zu Kaseya BMS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
3,9
Funktionen
3,7
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,7/10

Kaseya BMS hat eine Gesamtbewertung von 4,0 von 5 Sternen basierend auf 25 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (25)

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Nutzerbewertungen filtern (25)

Verifizierter Rezensent
Director of IT in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great client tool software

5 vor 3 Jahren

Vorteile:

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Nachteile:

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Lynn S.
Owner in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Org Management

5 vor 2 Jahren

Kommentare: Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Vorteile:

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Nachteile:

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Verifizierter Rezensent
Director of Business Operations & Client Services in USA
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software - still needs developing in the Quoting component

4 letzte Woche Neu

Kommentare: Very good. The support team is amazing. They are always kind, patient and knowledgeable.

Vorteile:

BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

Nachteile:

The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx. Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

Verifizierter Rezensent
Director Of Technology Integration in USA
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

2 vor 4 Jahren

Kommentare: We saved some money over our previous CRM.

Vorteile:

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Nachteile:

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Danielle P.
Admin Asst in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kaseya BMS

4 vor 2 Monaten

Vorteile:

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

Nachteile:

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

Rick R.
President/COO in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Integrations

4 vor 2 Jahren

Kommentare: We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Vorteile:

The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Nachteile:

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

Jason B.
IT Manager in UK
Bau, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Kaseya BMS

5 vor 10 Monaten

Kommentare: Used it for over a decade and it's hard to beat. It just needs smoother and better integration with its other products and acquisitions.

Vorteile:

Helps with managing endpoints, and scripting tasks

Nachteile:

Works well when integrated properly with other kaseya products but when it goes wrong it goes really wrong.

Jason W.
Jason W.
IT Support in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great IT Ticketing System

4 letztes Jahr

Kommentare: Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

Vorteile:

The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.

Nachteile:

I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.

Derek S.
Derek S.
Service Manager in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kaseya BMS - ticketing with all of the meat and potatoes features

4 vor 2 Jahren

Kommentare: For the cost, this is a great software. It does what it needs to do, ticketing. Projects can use a bit of work but they still do the job.

Vorteile:

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

Nachteile:

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Verifizierter Rezensent
President in USA
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent ticketing solution with "loose" integration with Kaseya VSA

3 vor 2 Monaten

Vorteile:

BMS provides a modern interface for ticketing with powerful search and decent reporting.

Nachteile:

Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive.

Kelly W.
IT Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kaseya BMS- Starter PSA

4 vor 3 Jahren

Kommentare: Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Vorteile:

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Nachteile:

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

Bianca G.
System Administrator in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Positive learning curve

4 vor 5 Jahren

Kommentare: We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Vorteile:

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Nachteile:

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

David M.
Director of Technical Services in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

4 vor 4 Jahren

Kommentare: The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Vorteile:

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Nachteile:

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Brett P.
Senior Systems Engineer in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

5 vor 5 Jahren

Kommentare: Much easier to keep track of tickets efficently.

Vorteile:

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Nachteile:

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Daniel db B.
Daniel db B.
Founder, CEO in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Not the pretiest, but perfect for MSPs like me

4 vor 4 Jahren

Kommentare: a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

Vorteile:

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Nachteile:

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Oliver L.
IT Manager in UK
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Excellent management tool for service desks.

4 vor 4 Jahren

Kommentare: Worth the investment for a medium sized service desk of 200 users.

Vorteile:

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

Nachteile:

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

Verifizierter Rezensent
Owner in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

You get what you pay for, but a fraction of other PSAs

4 vor 3 Jahren

Vorteile:

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Nachteile:

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

Thom B.
System Admin in Philippinen
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Kaseya as admin application

5 vor 3 Jahren

Vorteile:

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

Nachteile:

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Tara M.
VICE PRESIDENT in
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

So far, great product!

4 vor 5 Jahren

Kommentare: We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Vorteile:

Ease of use Quick customer support Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Nachteile:

Doesn't link with current software we have for tracking Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Laura N.
Network engineer in USA
Computer-Hardware, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use. Straight forward

4 vor 5 Jahren

Kommentare: Makes my job easier

Vorteile:

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Nachteile:

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Bianca G.
system Administrator in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good managemante program

3 vor 4 Jahren

Kommentare: This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Vorteile:

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Nachteile:

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Steve L.
Director of IT in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Slight learning curve. Very intuitive. Easy management

4 vor 5 Jahren

Vorteile:

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Nachteile:

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Fred B.
Fred B.
Director of Managed Services in USA
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Kaseya BMS is like a diet PSA tool

4 vor 4 Jahren

Vorteile:

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Nachteile:

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

Verifizierter Rezensent
Helpdesk Escalation Technician in Kanada
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Still waiting for the page to load. Looks dated but is very functional.

3 vor 4 Jahren

Kommentare: I really like the ability to reset the local admin password for local PC's with this software running.

Vorteile:

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

Nachteile:

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

Fred B.
Technical Services Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The Experience has been an amazing transformation of our Help desk

5 vor 5 Jahren

Vorteile:

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days