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Über Freshchat

Freshchat ist eine moderne Messaging-Software für Customer-Engagement-Teams, die entwickelt wurde, um mit Interessenten und Kunden auf sämtlichen Kanälen zu kommunizieren.

Erfahre mehr über Freshchat

Vorteile:

I loved the fact that you could have live conversations with customers or visitors to my website. This way it is easier to make them buy a service before they leave.

Nachteile:

Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often.

Bewertungen zu Freshchat

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
3,9
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,4/ 10

Freshchat hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 112 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (112)

Amirullah
Amirullah
Product Specialist in Indonesien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Freshchat is User-Friendly Apps

5,0 vor 2 Jahren

Kommentare: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Vorteile:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Nachteile:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

Yann
Yann
Podcasting Consultant in Finnland
Onlinemedien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A solid tool to provide top-notch customer support through live chat

4,0 vor 5 Jahren

Kommentare: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Vorteile:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Nachteile:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

In Betracht gezogene Alternativen: BirdSeed

Gründe für den Wechsel zu Freshchat: Because I had used another tool by Freshworks in the past and because of Freshchat overall presentation (features, design, etc.)

Kate
Kate
CEO in USA
Verifizierter Nutzer auf LinkedIn
Alternative Streitbeilegung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I simply could not figure out how to use it

3,0 vor 2 Jahren

Vorteile:

Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Nachteile:

I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Seth
Seth
Camp Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clean, Professional and Simple Set-up

4,0 vor 5 Jahren

Kommentare: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Vorteile:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Nachteile:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

In Betracht gezogene Alternativen: HappyFox Chat, Olark und Zendesk Suite

Gründe für den Wechsel zu Freshchat: I originally chose freshchat because it was less expensive than the other products.

Chetan
Chetan
Director in Indien
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Freshchat is the Great Customer Support Software

5,0 vor 4 Jahren

Kommentare: It was a good experience, but we always wanted an amazing experience.

Vorteile:

Freshchat is the nice customer support software to help customers with immediate response.

Nachteile:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

In Betracht gezogene Alternativen: LiveAgent, Crisp und LiveChat

Gründe für den Wechsel zu Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Darien
Darien
Associate Pastor in Kanada
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

3,0 vor 4 Jahren

Kommentare: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Vorteile:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Nachteile:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Lecy
Reservations Specialist in USA
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Didn't Stick with Freshdesk Messaging

3,0 vor 3 Jahren

Kommentare: Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Vorteile:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Nachteile:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Rameez
Content Developer in Südafrika
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for front end customer service

4,0 vor 6 Jahren

Kommentare: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Vorteile:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Nachteile:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

In Betracht gezogene Alternativen: Meltwater

Gründe für den Wechsel zu Freshchat: We purchased licences for Freshdesk and naturally wanted to try out Freshchat as well.

John Elias
IT Specialist in Kanada
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Abysmal Support, Had to push hard to get our money back.

2,0 vor 5 Jahren

Kommentare: They have a nice suite of products with a competitive feature set. However, after-sales support was terrible and we could not confidently continue doing business with them.

Vorteile:

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Nachteile:

Hopefully, they've sorted their billing issues. We set up our account through one of their representatives and it would bill us for more users than we had. They would proceed to process refunds as credits to their platform instead of back to the original payment method unless you pushed hard. Their support team needs to be replaced, one of the most unhelpful support teams I had to deal with.

In Betracht gezogene Alternativen: Zoho SalesIQ, Tidio, My LiveChat und Pure Chat

Gründe für den Wechsel zu Freshchat: We chose it as during the trial, it met our needs. Once we start paying for the software, things quickly started going downhill.

Phaneendra Kumar
Phaneendra Kumar
CEO in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Omnichannel Chat Platform for Businesses

5,0 vor 2 Jahren

Kommentare: Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh.

Vorteile:

Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots

Nachteile:

Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice.

Jesus Emmanuel
Ingeniero en atencion al cliente in Mexiko
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent chatbot

4,0 vor 2 Jahren

Vorteile:

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Nachteile:

It would be great to be able to program the bot through some API

Tarek
Customer Service Specialist in Ägypten
Outsourcing/Offshoring, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best way to handle and satisfy your customers

4,0 vor 2 Jahren

Kommentare: Lovely experience and very useful for my role.

Vorteile:

First, it's a great platform to receive customers' issues, second, I like that I can track any previous chat to update any progress, and last I love the offline tickets and how easily I can manage them remotely.

Nachteile:

I have to press the mouse anywhere blank to keep myself online, otherwise, the product will turn me offline.

Kateřina
Study Coordinator in Tschechien
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Freshchat Review

5,0 vor 2 Jahren

Vorteile:

Freshchat is a good messaging software. I appreciate the feature of automated messaging, which works just fine in Freshchat. It really saves time and improve customer satisfaction.

Nachteile:

Fortunately Freshchat supports all the languages I needed, but I realized that the language list is limited which can be a problem for companies in some countries.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

You get what you pay for.

3,0 vor 6 Jahren

Vorteile:

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Nachteile:

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A nice chat tool for your website, but could be better. Better when bought with the suite

4,0 vor 2 Jahren

Vorteile:

A great range of integrations available for the third party applications. Full of features like creating workflow bot, triaging chats accordingly, reporting, labelling etc.

Nachteile:

Setup of logical functions isn't that easy and needs a lot of iterations and help. Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

One of the best software for automated and natural customer chat responses

5,0 vor 2 Jahren

Kommentare: The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.

Vorteile:

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements. The automated responses they provide are intelligent, learn from previous answers, and can be hooked into any channel like WhatsApp, Sms, Messenger, etc. There is no more convenient app I have seen before. It's very simplified and provides real-time context for faster and more effective responses.

Nachteile:

I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

An okay chat, if you are using other Freshdesk products

3,0 vor 6 Jahren

Kommentare: An okay system that is getting by for now.

Vorteile:

There are some basic features that are nice (and other chats don't have), such as being able to post URL links in your chat. It does have an integration with Slack which is nice. Also, if you are using the other Freshdesk products, it may make sense to use this as well.

Nachteile:

As far as features, there is nothing really there to wow you. I can't imagine anyone choosing this product over other options if they are not using the companies other products. If they could provide more options for design, that would be a big factor.

Shubham
Software Engineer in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best chatbot application

5,0 vor 3 Jahren

Kommentare: I have been using this to integrate this in my website to help people find answers to there concerns and contact customer support if needed.

Vorteile:

The ease of use and how we can integrate this in our own website just using the readymade javascript code. easy to create tickets in freshdesk and reroute to respective person .

Nachteile:

Sometime the chatbot logo disappears and I have to reload the page to see it. Apart from this it works great.

Okechukwu
Head Customer Care in Nigeria
Glücksspiel & Casinos, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Brilliant tool for live chat

4,0 vor 4 Jahren

Vorteile:

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

Nachteile:

The AI system was a bit confusing for starters

Krishna
Krishna
Business Analyst in Indien
Verifizierter Nutzer auf LinkedIn
Informationsdienst, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to set up and easy to manage

5,0 vor 7 Jahren

Kommentare: Good and easy to set up

Vorteile:

All required options are available. Reports and dashboard features are good.

Nachteile:

Sometimes the notifications do not pop up on time which makes the agents difficult to act faster.

Armando
Armando
Central VT in Portugal
Verifizierter Nutzer auf LinkedIn
Medienproduktion, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A good alternative to zendesk

4,0 vor 6 Jahren

Kommentare: Some of my clients need a chat tool for their Wordpress wensites. They need to be something simple to use and that can be used in their mobile phone.

Vorteile:

I like the way it integrates with wordpress. Easy to manage by my clients. Connection with FreshDesk.

Nachteile:

Nothing so far that i did not like in the app.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

If you have an ecommerce site you need freshchat

5,0 vor 6 Jahren

Vorteile:

Great tool for providing real time support. BOTs functionality is great for automatizing. Recommend to each ecommerce site. Allows to provide 7x24 through iOS or Android App.

Nachteile:

If integrated with social media, messages are not marked read on each. :(

Omer
Sr. Implementation Specialist in Pakistan
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Online Chat Support

5,0 vor 4 Jahren

Kommentare: I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

Vorteile:

We have integrated freshchat with our ticketing system and when we end any conversation on chat, we convert it to a ticket and the followup or mark this ticket as resolved and get customer feedback on our ticketing system.

Nachteile:

There are very few details that are being fetched by freshchat from out Saas based application which puts us 1 step back and we have to initiate the chat with asking about the primary information like name, email, company name etc.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Freshchat

5,0 vor 4 Jahren

Kommentare: Its integration with our freshdesk was easy and very easy to use and administer.

Vorteile:

Easy to use and configure and integrate with other products like freshdesk.

Nachteile:

the solutions do not open in a new window and it only opens in half the screen when maximized.

Kobi
Owner in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

The main thing that attracted me to Freshchat was that it looked good...1 was vain

1,0 vor 7 Jahren

Vorteile:

It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook

Nachteile:

Customer Service. Getting someone on a chat takes at least 30mins in the first place. Then you can tell they are on a few different calls at the same time. Each response takes a long time. Documentation is poor - they have a page that tells you to copy some code. There is no link to the code! Basic Features do not exist (not able to choose which pages the widget appears, when the widget appears) Making changes mainly requires you to add additional code to the site instead of in the settings.