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Über Bookwhen
Das flexible System erleichtert die Organisation und Verarbeitung von Zahlungen für Kurse, Seminare, Workshops und Events für jeden Aktivitätstyp.
The costs of creating one from scratch were mounting, a friend suggested bookwhen and this proved a much cheaper and easier way of bringing my yoga business online.
There's no calendar table, it's default is in list view.
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Nutzerbewertungen filtern (179)
Best point of sale for educational programs.
Vorteile:
Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface
Nachteile:
Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.
Antwort von Bookwhen
vor 6 Jahren
Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code! Thanks very much for using the system :) Cheers, Bookwhen
In Betracht gezogene Alternativen:
Great for a small business!
Kommentare: My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.
Vorteile:
For me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system.
Nachteile:
I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful. I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of.
Antwort von Bookwhen
vor 5 Jahren
Hi Andrea, thank you so much for leaving us such an honest review! It's nice to learn you've got less admin and more bookings since using Bookwhen :-) We're sorry to hear it took you a while to get up to speed - do make the most of our support team, as we're always happy to help out! Regarding your forms, we'd love to chat further to see if it would be a possibility to recreate your form file as booking fields instead. Please do get in touch if this is still an issue. Best wishes, Jenny
Bookwhen
Vorteile:
Easy and quick to use, inexpensive. Looked nice
Nachteile:
No monthly calendar view, long lists get too confusing for customers
In Betracht gezogene Alternativen:
Love Bookwhen
Kommentare:
Booking system - brilliant
Customer Service - exceptional!
Vorteile:
It's simple but effective to use and saves me a whole heap of time with client bookings!
Nachteile:
I'd like to see an option to have client notes on there, eg stiff low back etc
Great functionality
Vorteile:
I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.
Nachteile:
I haven't found anything yet that I don't like.
In Betracht gezogene Alternativen:
EXCELLENT
Kommentare: The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.
Vorteile:
It ease for me to set up and for my clients to use. I have had all positive feedback from using this system
Nachteile:
I have nothing negative to say about this software
A Comprehensive Booking System
Vorteile:
Good choice of Plans with reasonable costs. Easy to add , delete and amend booking pages Online help is very good
Nachteile:
I have not found anything i don't like about bookwhen
Very good system
Kommentare: Very pleasing overall. Really pleased ad very settled with system
Vorteile:
Flexible. Excellent support options and easy to use
Nachteile:
As Admin we should be allowed to amend emails without contacting Bookwhen support
Super easy to set up and use and my students find it easy too.
Kommentare: Reduced administration time, fewer cancellations
Vorteile:
The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.
Nachteile:
I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.
Antwort von Bookwhen
vor 6 Jahren
Wow, this review made our day!! Thanks for the love, smiles all round at the office :) Glad to hear we've saved you lots of admin time. Thanks for using the system. If you ever have any questions about Stripe then I'd recommend getting in touch with their support. They're very helpful and responsive! Namaste, Bookwhen.
Bookwhen Feedback & Review
Kommentare: Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base to help us get the most out of the system. In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us.
Vorteile:
I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.
Nachteile:
I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.
Tremendously flexible booking application
Kommentare: From the very beginning Bookwhen and it’s founders were very easy to communicate with and helped me understand how to interface easily between my web site, the application, and getting payment to my account, and providing a completely flexible data search system in order to find previous orders, edit events, and put together client mail lists. I still believe it is one of the best, and least costly booking system available.
Vorteile:
Always allows me to set an ongoing schedule, but also gives me ability to change daily bookings on the fly from my mobile phone instantaneous if needed. I have been a Bookwhen user for over ten years and it has really helped me manage my client bookings seamlessly allowing me to focus on taking care of clients.
Nachteile:
I can’t of anything pg that I would change about Bookwhen.
Great Product to Manage your Event
Kommentare: I am extremely happy with this product.The help desk are excellent and quick to respoind to my queries
Vorteile:
It is so easy to use. i like the reporting and the way that i can easily edit my events
Nachteile:
The customer wait list is not great.I can't run a report to show me who is waiting. I have to click on every booking to get customer details on the wait list
Bookwhen - if you want one headache off your mind
Kommentare: This is a great tool and I would thoroughly recommend it to anyone wanting to manage bookings in a way that looks professional. Bookwhen are speedy when responding to questions and are a pleasure to deal with from a customer service perpective.
Vorteile:
The ease of creating a booking process, which feels like its ours, is simple to use but gives us everything we need. It has made it significantly easier for me to manage training. The ability to create time bookable time slots within an event has been useful.
Nachteile:
I think the pricing might be a little more nuanced. That said, I would have to acknowledge that Bookwhen were very accommodating when we came on board and did let us use functions at a reduced rate. It is a big jump to the next level if we want more functionality.
Quick and easy bookings for our sling library
Kommentare: We run a sling library for local parents, holding three sessions each month. We're volunteers doing it for free. We were finding that far too many families were turning up for us to deal with, meaning they had to wait ages to see us, and we were stressed, run off our feet, and running over time, ending up late to collect children from school and nursery. We set up a Bookwhen account so we could organise the sessions (so everyone doesn't arrive at 11am) and set a maximum number of available slots. It's made a really positive impact... we no longer dread busy sessions and customers know they won't have to wait long.
Vorteile:
This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions.
Nachteile:
Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots.
Antwort von Bookwhen
vor 5 Jahren
Hi Jennifer, thanks so much for leaving us a review! I'd love to address some of your cons, as it will be helpful for you to know how to avoid these in future! First off, you can duplicate an entry for exactly that reason, to save setup time by just changing the date. Send us a message if you're unsure how! You can log in to your account from any Bookwhen link, so please do get in touch so we can explain further if need be :) When sharing your public page with customers, make sure you're sharing just the core page url, like https://bookwhen.com/example , with the bit behind the / but nothing more than that. That way no event is pre-selected for the customer Thanks again, so glad to hear how well the system is working for you! - Jenny
Great Product!
Kommentare: We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!
Vorteile:
I like that Bookwhen is easy to use, allows for customization and is affordable.
Nachteile:
We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.
Antwort von Bookwhen
vor 6 Jahren
Hi Kelly, Thanks for taking the time to provide a review. Glad to hear that you are happy with Bookwhen! Thanks also for your comment regarding allowing duplicate emails when registering guests, I have passed this on to our development team for consideration. Your feedback is invaluable to improving Bookwhen so please do let me know if you think of anything else you would like to see.
BookWhen
Kommentare: BookWhen is fantastic. It has allowed us to streamline our administration system, saving alot of time. this means that we have been able to extend our programmes and run programmes in other localities.
Vorteile:
The setup was easy. The scheduling is great and customers love the online booking system
Nachteile:
It would be fantastic if it could send texts in the same way it sends emails to groups.
Great, easy to use
Vorteile:
Easy to set up Easy to manage Saves time Good price Reply quickly to messages Simple Easy to adjust
Nachteile:
Would like a membership option where clients can book 1 or 2 classes per week anywhere on the timetable and this currently isn't possible. Would like client profiles to enter info about current members and prospects. Link to MailChimp would be amazing.
Antwort von Bookwhen
vor 6 Jahren
Thanks for the review, Debbie! Memberships are something that's coming towards the end of the year :) In the meantime there are some really strong workarounds that we'd be happy to explain if you get in touch. We're also going to have an auto-upload to Mailchimp lists soon too, and it's all GDPR proof :) Thanks, Luke
Outstanding software and customer support
Kommentare: Due to Covid and new strict rules regarding gyms and fitness centres, the Bookwhen system has become a necessity to my business and I'd be lost without it. It has seamlessly fitted in with my business needs.
Vorteile:
The whole system is extremely easy to navigate and offers everything a fitness studio requires. Any questions and the fab support team get back to you asap and are all super friendly. I'd definitely recommend the software to anyone and I already have.
Nachteile:
Integration was simple. I'm not a tech person at all but setting up the system was fairly easy and any questions were either in the brill FAQ section or was answered quickly by one of the excellent support agents
Overall an excellent product, affordable option for small and tiny businesses
Vorteile:
The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.
Nachteile:
Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.
Antwort von Bookwhen
vor 6 Jahren
Thanks for the review, Andrea! We'd like to think the 'pay later' option is as prominent as the online payment option when activated. You could maybe consider adding some more text to the offline payment instructions to make it clearer? We'd love to hear your feedback on the advanced scheduling too - we're always looking to optimise. Thanks for being such a committed Bookwhen customer! Here's to many more years of CPR training.
Bookwhen Software Rocks
Kommentare: As a small non-profit ticketing software can be overly expensive for our organization. Bookwhen offers a great product that meets our needs at an affordable price. There customer service is fantastic, they are very helpful and we found them to be quite responsive. They continue to add new features each year which has given us additional functionality. Highly recommend this product!!!
Vorteile:
Ease of using the product.
Nachteile:
There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.
Antwort von Bookwhen
vor 8 Jahren
Hi Tanya, Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours! Thanks, Luke
I have received a lot of help from them even though I have the most simple package.
Kommentare: I am not constantly getting telephone calls to book classes and then have to do so. People can book as far in advance as they want - which is useful for a popular class as I can only have six people in a session.
Vorteile:
Simple to use for the clients and for me. I find adding classes or changes times easy to do. Email confirmation is fantastic, also easy option to cancel. The help I have been given by their team has been second to none. I always recommend Bookwhen when people ask about it.
Nachteile:
When I started I had the waiting list option and someone on list would be contacted if a place became available. I cannot afford that any more as my business is very small and I don't earn enough to have that.
Antwort von Bookwhen
vor 6 Jahren
It's so great to hear how useful Bookwhen has been for your business, Rosemary! Thank you so much for taking the time to provide a review. Speak soon - Jenny
Great system - Team is always extremely helpful when we have a problem/or have a question.
Vorteile:
I find that this software is very easy to use, making it is easy for our staff to use - who may or may not be very computer literate. Overall it is simple, yet effective.
Nachteile:
That I, as the administrator, can't change delegate's details e.g. incorrect email addresses - Bookwhen have to do this.
Antwort von Bookwhen
vor 6 Jahren
Thanks for such a great review, Tamsin! Its been great supporting you over the years. I'm very pleased to say we're launching an email fix function within the next week :)
Bookwhen review
Kommentare: Bookwhen has automated a lot of my booking process and allows my members a number of options when it comes to booking, cancelling or transferring. It also offers us a professional looking booking system that is uniform across the brand.
Vorteile:
I like the automation of the software. It saves me a lot of extra work, I can just concentrate on what I'm good at, delivering the classes and making my members sweat!
Nachteile:
Takes a little time to get used to. I'm not the greatest with online stuff anyway so it took me a little while to get my head around some of the features but I suppose that's the same with learning anything new.
Antwort von Bookwhen
vor 6 Jahren
Thanks very much for the wonderful review, Craig! It's been great watching you scale with our unique franchise function, here's to many more locations launching in the near future :)
User friendly online booking for our yoga classes
Vorteile:
Easy and convenient and helping us to improve admin tasks such as class scheduling, member management.
Nachteile:
We are currently changing things at Shanti but will get back to you with an answer to your question , we will need for clients to bok and pay for classes, courses and membership through the portal and connect with social media accounts.
Since using Bookwhen for our training programmes and events, our workload has reduced significantly.
Vorteile:
The software is easy to use and adaptable. The waiting list function is brilliant and the reminders sent before an event works well for us. The customer support response is excellent, we never have to wait very long before receiving a response which is always dealt with efficiently.
Nachteile:
Bookwhen has worked very well for us so far so nothing to report in this section - all working brilliantly for us.
Antwort von Bookwhen
vor 6 Jahren
Wow - thanks for such an amazing review, Trish! Great to have you on board :)