Bookwhen Erfahrungen

A truly 5-star Booking System *****

Kommentare: We ran a successful Parents' Evening that was supported by an excellent product.

Vorteile:

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly is an unbeatable price compared to other solutions out there. Parents making the booking commented that it was easy to book and administrators explained that it had saved them hours of work collating bookings. It also allowed us to take bookings right up until the last minute. It literally took 5 minutes to export our bookings to tell the teachers who was coming to their session. However, the best thing is not the software, don't get me wrong the software is great but it is the service and support that makes this the product of choice. Thank you for your support and a great product.

Exceptional customer service, support and fantastic product - these guys have everything covered.

Vorteile:

The simplicity for the end user and the simplification of our in-house processes. It has completely transformed and taken away so many issues that we had with our previous WordPress plug-ins, and it appears that every angle has been considered so that just about everything you need has been thought of. On top of that the customer service and support are exceptional, and a standard to aspire to, as are the detailed how-to guides that will answer just about everything you can think of.

Nachteile:

Nothing significant really. I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that. I would have liked to have customised the filter button colours to our brand colours as well. I also would have liked a work-around for when someone has booked already but goes back to add a child or an adult later and it doesn't allow them because of the duplicate booking.

A bit fiddly for the user

Kommentare: Once you know what you're doing, it's a great product - but it definitely needs some work on the user interface to add calendar links and to be able to cancel booking easily.

Vorteile:

Integrated seamlessly into a Squarespace website I built. Looks very slick and scrolls with the page.

Nachteile:

As. user it has 2 main flaws. 1. bookings for online events, when you add the event to your calendar, there's no link. You need to go to your email to link to the event online. 2. when you cancel an event it can be a bit of a maze to actually find your booking and cancel it. It's not at all obvious. I know my client has had lots of complaints about people not being able to cancel her classes.

Simple to set up, affordable, great features, great customer support. Ticks all the boxes for me!

Kommentare: I've been using Bookwhen for a week now and I'm struggling to find something I don't like about it after having spent weeks searching for affordable software that actually does what I need.
I'm loving it!

Vorteile:

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Nachteile:

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Bookwhen - Simply Amazing

Kommentare: Parents can book their children on to our holiday clubs and summer schools. We've never had a complaint. It's very easy to use and makes life so easy for me as a business leader.

Vorteile:

Bookwhen was so easy to implement into my website. We've had about 500 bookings via bookwhen over the last year and never had a problem. It has truly transformed my business.

Nachteile:

There is nothing that I don't like about this product.

Great booking software

Kommentare: Very positive experience.

Vorteile:

Scheduling is easy, booking is straightforward for customers. Technical support is very good.

Nachteile:

Suits my business requirements perfectly.

Love Bookwhen

Kommentare: Booking system - brilliant
Customer Service - exceptional!

Vorteile:

It's simple but effective to use and saves me a whole heap of time with client bookings!

Nachteile:

I'd like to see an option to have client notes on there, eg stiff low back etc

Great functionality

Vorteile:

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

Nachteile:

I haven't found anything yet that I don't like.

EXCELLENT

Kommentare: The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

Vorteile:

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

Nachteile:

I have nothing negative to say about this software

Bookwhen Feedback & Review

Kommentare: Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base to help us get the most out of the system. In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us.

Vorteile:

I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.

Nachteile:

I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.

Really simple system to use

Kommentare: Been brilliant so far. Really helps my small buisness run much better!

Vorteile:

Great support, ease of use, freindly and helpful customer team

Nachteile:

Nothing! It's been really great and easy to use

Really flexible for a variety of businesses, useful for scheduling with different types of tickets

Kommentare: Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Vorteile:

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Works well, customers like to use it

Kommentare: It saved me time, it meant more reliable income for the business as people booked in advance, and over time gave me enough information about regular bookings to be able to give up my ‘day job’ and just teach pilates (using bookwhen as our booking software.)

Vorteile:

The software works well for customers, they can book smoothly. It reduced the amount of time I spent on admin.

Nachteile:

The one problem I had with the software (no class swaps) is now fixed. As an entry level software, I’d highly recommend bookwhen.

Great booking platform

Kommentare: A great experience

Vorteile:

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

Nachteile:

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

Simple scheduling software platform

Kommentare: Very satisfied and they are adding new features all the time

Vorteile:

Simply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency

Nachteile:

The calendar displays day by day in a vertical scroll down format and a monthly view could be useful

Easy setup, reduces admin, excellent support.

Kommentare: Very good. The staff were fantastic, and their support articles were very well set up.

Vorteile:

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys). The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves. I would highly recommend this service to anyone, big or small.

Nachteile:

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

Brilliant Bookwhen!

Vorteile:

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Nachteile:

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Bookwhen

Vorteile:

Easy and quick to use, inexpensive. Looked nice

Nachteile:

No monthly calendar view, long lists get too confusing for customers

Best Booking Software Ever!

Kommentare: It's easy to use, affordable, has great features and customer support is always great.

Vorteile:

Not being very tech savvy, I find this system so easy to use. I run a small home-based business so it's great that Bookwhen is not and expensive to have. Excellent Customer Support. It has all the features that I need.

Nachteile:

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Excellent software, excellent customer service and excellent value.

Vorteile:

I like that the software and service charges a flat rate for transactions and not a percentage rate on ticket prices.

Nachteile:

The user flow for admins is a little choppy, including the search functions and calendar views. I think there could be a more intuitive way for the layout of the the settings menus.

Once you have learnt how to use it it is great

Vorteile:

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

Nachteile:

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

Love these guys

Kommentare: A;ways receive exceptional service

Vorteile:

Bookwhen is very user friendly and an easy way for my customers to book their classes and walks. If I ever get stuck with anything the team at Bookwhen always respond quickly and are always so nice about everthing. Highly recommend I like that there is a button to return customers to our own website

Nachteile:

Would be nice to know whether cancellations have been made by me or the customer and for what reason with an easy way of tracking.

Great product, service and support.

Kommentare: I've been using bookwhen since its first iteration for my coaching business after looking around for the best balance of affordability and features. Throughout my use the support team has been there every step of the way, when I've found issues or got myself confused they've responsed FAST always looked into and solved my problems. They are contining to add features, refine service and with their newer version released just under a year or so ago, the system is a lot more polished, user friendly and has helped my business and delivery grow massively.

Vorteile:

Support team are awesome, friendly user interface, explanatory back end. Responsive to ideas and features users need. Decent payment portal transfers and option. Discount features/options for users.

Nachteile:

Back end could always have a few tweaks here and there. Mobile layout for block bookings could be a tiny bit clearer.

It works perfect for my small business.

Vorteile:

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Nachteile:

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

I wish I had discovered this years ago

Kommentare: It has freed up my time because I can easily manage my class bookings and numbers. I highly recommend it to anybody who runs dance or fitness classes

Vorteile:

Easy to use for me to use, advertise, and manage. Students love how easy it is for them to use

Nachteile:

Nothing really. Like anything you use you need to get to know how it works and how you can utilise your product.