Perfect Erfahrungen

Customer Service Support

Kommentare: Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

Vorteile:

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Nachteile:

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

User friendly, customized work orders, support system/service great, timely.

Kommentare: SUPPORT SERVICE EXCELLENT; REVIEW FROM PROFESSIONAL DISCIPLINES WERE USER FRIENDLY AND EXCELLENT SOFTWARE AS YOU CAN USE PHONE, IPAD, COMPUTERS FROM PATIENTS HOME.

Vorteile:

Support service great, accessible, timely and accurate. User friendly, JCAHO survey ready, We just had a random JCAHO survey for our CMS deem status, on 10/18-10/19; On 10 chart reviews we did well, including medication reconciliation, transfer summary which has a box one can check if transfer summary was sent to transferring facility(which is now phased in with new 2018 COP) and D/C summary/OASIS which has also a checklist that one checks if copy of D/C summary is available upon request by Primary MD. RN, PT OASIS SOC and D/C were complete in all OASIS elements and as it auto populate in Plan of Care, it's easier to see orders and goals locators of POC.

Very poorly written for physical therapy notes

Kommentare: I have now used 4 different home health software programs. This is by far the worst.

Vorteile:

The autosave feature is the only good thing about this software.

Nachteile:

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Definitely a great tool in increasing work productivity

Kommentare: Perfect is definitely a great tool in increasing work productivity considering the complexity of operating/managing a home health agency. This software has a lot of valuable features that can be customized to every users job title/responsibility. One of my favorite and helpful feature of Perfect is the Dashboard. As a DIrector of Nurses and owner of a home health agency, the Dashboard provides a quick recap or picture summary of my agency on a given period of time!

Vorteile:

It's ability to integrate all the necessities and requirements needed to smoothly operate and manage a home health agency!

Simple and easy software

Kommentare: Easy to know when notes are completed because every visit is on the calendar and it has a check when it is validated and a black mark when it is complete with signature.

Vorteile:

Can add what ever tools you need, can change and remove anything you'd like. Pretty easy to find anything.

Nachteile:

Their is always glitches, sometimes the system is very slow. Would be good if when adding a communication note you can add an attachment.

Lacking, as far as PT is concerned

Kommentare: It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.

Vorteile:

Most everything is in one page, no tabs to click open to get to different parts of the chart. It doesn't ask for much information, if you don't wanna be bothered with that, I guess.

Nachteile:

MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates the values for each major joint in case they're all the same. Saves time! DC Summary does not populate Initial Eval results...so you have to re-enter Initial Eval results then enter your DC status results. That other software I used enters the Initial Eval results right next to the DC status that you have to fill out so it's so easy to compare progress, no need to dig and find the initial eval again. I have a long list of other things but this box limits what I can write.

An easy program to navigate and use. Functional and fairly intuitive to navigate.

Kommentare: Easy to use but the server response time is too slow.

Vorteile:

The user interface for this program is clean and functional. Everything is easy to find on the main screen for each patient.

Nachteile:

They changed the server hosting the program and response time is frustratingly slow. Several agencies that used the software moved to other programs since the server response just hangs.

Good access and good options.

Kommentare: Access to admit patients, look up patients for various reasons, access to H & P's etc.

Vorteile:

That we can call customer service and if there is a glitch in our software, the IT team corrects the problem. Also we are allowed conference calling with a member of Perfect to correct any of the glitches. Perfect also keeps us updated on any changes made to the system.

Nachteile:

Not really anything bad about the software that I can specify. I will say that sometimes the IT people do not return my calls on an issue I may be having.

I use the software to check patient records and write daily notest regarding my visits and status.

Vorteile:

I like the copy note button which helps you fill in info from previous levels. Also I like that it has a mobile website which limits multpile acesses using your username forcing your name to sing out when you acesses it from another location.

Nachteile:

When writing a new note software glitches about 50% of the time. It requires you to saverify note to being note but won't load a save button. Very frustrating. The problem is solved by reloading the note several times in a row.

Noteefied perfect hh data system

Kommentare: User friendly and cost effective w current rate and customer service friendly and accommodating. Some upgrades from time to time needed since new final CoPs changes otherwise satisfied.
Just slow with request for revisions.

Vorteile:

User friendlyand offers training support for staff and new upgrades.

Nachteile:

Too slow in pulling data when toggling from one patient to another .

Perfect

Kommentare: I can call their customer support for questions. There are alot of glitches. At times there are glitches the whole day and interrupts my work

Vorteile:

Its easy to use. The calendar feature is easy to use and can see the scheduled visits

Nachteile:

At times there are glitches, there are errors and it is slow to load at times

Perfect not so perfect

Kommentare: Tech support is not avail on weekends. Never recieved call back from them

Vorteile:

The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field.

Nachteile:

Its hard to use. Cant change meds on app.

STILL WORK IN PROGRESS. STAFF ARE VERY COURTEOUS AND HELPFUL.

Vorteile:

USER FRIENDLY. GREAT FOR AGENCIES THAT MANAGE A LOT OF MEDICARE PATIENTS. COMPANY IS VERY ACCOMMODATING TO MEET CLIENT'S NEEDS OR DEMANDS.

Meridian

Kommentare: My overall experience has been very positive.

Vorteile:

I like the fact that there's a lot of information on the home page that you can just click on to view more in depth.

Nachteile:

When you type in a name in the search sometimes it does its own thing.

PT

Vorteile:

Concise information asked in PT notes.

Nachteile:

Hard to navigate App never worked well Unable to write a lot in provided

Thus far its been great working with Perfect software.

Vorteile:

The best part about Perfect is the administrative and the back office information. Great for running reports. Makes it easier for budgeting. Getting help from the software team on how to maneuver the software and also update the software as needed.

Nachteile:

Some work on some of the pages. Some information does not populate to some pages that should be! In some cases , it does populate but not easily found. Generally speaking its an efficient software.

Good experiences from Customer support and very respectful.

Kommentare: Lower rates and able to design some aspect of the system based on our company's needs.

Vorteile:

Able to design your forms if you wanted and flexible to your needs. Customer service is very patient to most of your request and tries to solve request. Training with staff are flexible and accommodates scheduled

Nachteile:

Still in the early phase of transition, still needing a lot of revisions. Some features are still not imbedded on the system.

Home care user

Kommentare: Worked appropriately

Vorteile:

Simple navigation, easy communication ability, visually appealing

Nachteile:

Not as commonly used among healthcare providers so I used it less often and therefore more prevalence in general amongst providers would have given me more chances to use it

Perfect has been really easy to use, customer service is always here to help when we need!

Vorteile:

I like the main menu screen, how it shows the admissions, roc, and recerts at the top. And how you can view the notes orders, and plan of care and see how many are in progress or need to be worked on. Its really helpful!

Nachteile:

Sometimes I feel that the website is a little slow, but noticed it has improved since we've been using it for a while now

user friendly.

Kommentare: easy access with patient's charts

Vorteile:

Has most of information that you needed in one screen. Support team are very nice and friendly. Software is very flexible depending on the needs of each agency.

Nachteile:

The TAC for private insurance is a little bit confusing. This software is not working with Mozilla.

This system has been very easy to use, Navigation throughout the software is simple.

Vorteile:

Very simple to use. Easy to navigate, Customer Service reps are nice. They have been very helpful during our transition.

Nachteile:

I think there can be improvement on the Insurance TAC so that there are no visits left uncounted for.

Good solution

Kommentare: This app made the management of the health data of família very reliablez

Vorteile:

The Perfect app allow you to manage the health schedules, billing and some medical information. It can integrate with health agencies. The advantage is too keep the data in just one place that can be shared with administrative department from health agencies

Nachteile:

Sometime I notice some bug in the app. It is just a small thing.

Perfect! Just Perfect!

Vorteile:

It’s the ease of use... it makes it easy for user to understand....

Nachteile:

None at this time. I will update once I find something...

Used Perfect in a QA capacity.

Kommentare: None

Vorteile:

Relatively user friendly, easy to learn, easy to read color contrasts, easy to enter diagnosis codes.

Nachteile:

Too much going back and forth. You should be able to access documentation, OASIS items, 485, etc., all at once ie keeping windows open and not have to go back and forth.

Clinical Coordinator

Vorteile:

The software is very well structured and straightforward

Nachteile:

I cannot think of anything I do not like about the software