Bewertet am 4.4.2019
My experience with ZhenHub
Kommentare: Overall Zhenhub has really helped my business grow internationally and give me some free time to work on other aspects of my business. The consistent hiccups along the way can feel tiresome, but the great customer support and shipping rates make it worth it.
Vorteile: Zhenhub has top-notch client support. When any problems arise, they are usually extremely quick to respond and solve the issue. Zhenhub's shipping rates are also amazingly low. It has allowed me to grow my business and expand my product to ship to new countries at a great profit margin.
Nachteile: Although it's been overall a good experience, there have been some issues along the way. Connecting with Shopify, in particular, hasn't always been smooth. There have also been multiple issues with my product shipping out on time, and being tracked properly. Customer support always fixes it, but it happens enough to be a bit annoying. I also wish there was a better way to handle billing. They charge their clients both the sender and receiver fees for an international money transfer, which I find to be unfair, especially when there are no other options to pay invoices.
Bewertet am 28.8.2019
ZhenHub is a great solution that I highly recommend!
Kommentare: I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward.
Vorteile: Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate.
Nachteile: Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" *shrugs*
Bewertet am 9.5.2019
Great service with good support
Kommentare: We were able to automate fulfillment of our online orders accross APAC
Ease of use, setting things up with our Shopify store front was a breeze.
We got real good support from the team as well, always happy to setup a call to go over things
Nachteile: Nothing to report really, things went smooth
Bewertet am 8.12.2016
Easy to Use Inventory Management System
Kommentare: I searched around the internet for an inventory and order management system. Many only provided free trials or I had to install the software on my computer. These systems seem to be fairly expensive but luckily I came upon ZhenHub. It was totally free and suited the purposes for my small business. What was great about it, is that I could immediately integrate my Shopify account. Sales Orders and Invoices were auto-generated saving me so much time. All the other cloud-based systems were really expensive especially if they integrated with Shopify. Overall, it's been a great experience so far. I also know they can actually help me with my physical fulfillment as well. I have yet to try this service. But I highly recommend this system.
Vorteile: It was easy to use and also cloud based so I could access my inventory from anywhere. Integrating with Shopify was a massive bonus.
Antwort des Softwareanbieters
von ZhenHub an 12.12.2016
Thanks Jessey for your feedback, we will continually improve on the product.
Bewertet am 30.4.2019
Great customer support, easy interface
Vorteile: Easy set-up, fast and friendly customer support, shipping back-end looks good and is easy to use. Links up well with Shopify and makes shipping a breeze.
Nachteile: Shipping couriers have endless bureaucracy, but it isn't Zhenhub's fault. More of a pro really, as Zhenhub helps me navigate the terrible bureaucracy of DHL and co.
Bewertet am 13.2.2019
ZhenHub's warehousing, fulfillment, and shipping solutions succeeded — slick software.
Kommentare: I had to post unique, irreplaceable, first edition books to customers across Europe and Australia. These logistical problems were new to me but ZhenHub provided the consulting I needed and their warehousing, fulfillment, and shipping solutions succeeded. As a bonus, I could manage my own data — from warehouse delivery to parcel tracking — all with ZhenHub's software. My customers are happy and I'll be using ZhenHub again.
Vorteile: I think ZhenHub's software is far more powerful than I realize. (I think I'm only using a fraction of what it's capable of.) Please allow me to decline answering this question. If I connected ZhenHub with my Shopify account, I think I'd have monstrous productivity.
Tracking is slow (parcels that were delivered long ago still said "dispatched").
Within "Status" I don't know the difference between "fulfilled" and "completed."
The "import orders" excel has a column for phone numbers... That column should be auto-formatted to a phone number format (I had formatting issues).
Bewertet am 8.3.2019
Kommentare: The system is still developing, but overall easy to use. Look forward to future editions.
Vorteile: Gives tracking information line by line, including specific couriers used per order. System allows for lots of specification and customization.
Nachteile: Buttons for specific commands can be better chosen (eg. don't use '+' for New Order).
Bewertet am 7.8.2019
I have the power
Vorteile: Thanks to Zhenhub all I need is my mobile device to have full control and visibility. Besides their team is simply outstanding.
Nachteile: So far I haven't found any difficulty. Will contact their team if I do.
Bewertet am 21.5.2019
Easy to use
Kommentare: Early days and looking positive
Vorteile: The system is really fast! It is also intuitive, minimal training required.
Nachteile: The system is unable to edit/copy orders. Not that I know of. May be an online guide would be handy.
Bewertet am 25.4.2019
ZHENHUB NEW CLIENT
Kommentare: Excellent customer service. Very prompt and quick responses from staff. Overall great support and service so far.
- very user friendly / straight forward to use
- interphase and layout is very logical and easy to comprehend
- has shopify integration, and can fully import data / stock information
- inventory management / margin calculations / all info in 1 place
- can use this system to manage inventory in multiple warehouses
- very detailed in tracking / inbounding shipments
Nachteile: Since this requires a minimum amount of words, I'll say there isn't a con so far.
Bewertet am 29.4.2019
Vorteile: The platform is very simple to use an there is a fantastic customer support.
Nachteile: Some functionalities could be more flexible.
Bewertet am 15.3.2019
Easy to use cloud based inventory and order management system
Wai yan C.
Kommentare: I would recommend Zhenhub to anyone.
Vorteile: Simple to learn, easy to use, provides everything we need to support the cross border ecommerce business in China.
Nachteile: Great experience so far, I don’t have anything negative to say.
Bewertet am 25.7.2019
Attention to detail 10/10
Kommentare: It was great. We got to work with professional operators through Zenhub
Vorteile: The actual execution for the process was professional and absolutely flawless.
Nachteile: There was a single missing feature for mass importing orders. Might limit usage at scale.
Antwort des Softwareanbieters
von ZhenHub an 30.7.2019
Hi Sherman, since you mentioned the mass import orders issue. We already released this new feature last week. From now on customers can do mass importing for inbound shipments.
Bewertet am 29.4.2019
New at shipping
Kommentare: The team at Zhenhub was brilliant. Extremely helpful, knowledgeable, and friendly. Highly recommend them.
Vorteile: Very easy to use. Team is great to deal with.
Nachteile: Everything was really good. Had no issues at all