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Über iGMS

AirGMS bietet eine cloudbasierte Software speziell für wachsende Airbnb-Immobilienmanager, die mehrere Airbnb-Konten nutzen.

Erfahre mehr über iGMS

Vorteile:

Nothing major to complain about, product does exactly as advertised and I’m quite satisfied with the service. Best bang for the buck when it comes to integrating the management of multiple properties.

Nachteile:

The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units.

Bewertungen zu iGMS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,6/10

iGMS hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 270 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (270)

Matthew
Matthew
Owner in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

After research numerous vacation rental management tools, none are as good as iGMS

5,0 vor 4 Jahren

Kommentare: Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.

Vorteile:

Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.

Nachteile:

As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.

Antwort von iGMS

vor 4 Jahren

Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team

Billee
Owner in Kanada
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Igms Review

5,0 letztes Jahr

Kommentare: Igms has become the most important management tool my company uses. Without it we would be lost!

Vorteile:

All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot.

Nachteile:

No cons! Everything is perfect I cannot say enough about this product.

Antwort von iGMS

letztes Jahr

Hi Billee, Thank you for your splendid review on Capterra! We're thrilled to hear that you find iGMS easy to use and our support team helpful. It's heartwarming to know our platform is a valuable tool for your company! We're glad you chose us and are happy to have you in the iGMS family. We strive to continue to meet your expectations and are always here for any suggestions or queries you might have. Thanks again for your kind words! Warm Regards, iGMS Team

Beth
Owner in USA
Immobilien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

IGMS glitches will cost you

1,0 letztes Jahr

Kommentare: Their product has glitches that will cause headaches and cost money. When this happens, their customer service is terrible. On multiple occasions, I have sent them details snd screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error.

Vorteile:

The software makes communication with guests easy.

Nachteile:

IGMS consistently has glitches in syncing information across platforms. We have had problems with updating pricing as well as blocking calendar dates. For example, pricing updates made in IGMS do not always sync with Airbnb or VRBO. This has cost of thousands of dollars.

Antwort von iGMS

vor 11 Monaten

Hi Beth, We deeply regret any inconvenience caused and genuinely appreciate your patience as we diligently tackle the challenges you've encountered. Following a thorough investigation, it has come to our attention that the glitches you've experienced stem from the communication breakdown between your iGMS account and VRBO, specifically related to the API connection. We fully comprehend the significant impact these discrepancies can have. I'm pleased to inform you that our development team has been actively engaged in addressing these issues, resulting in the release of an updated VRBO connection. The system is now functioning seamlessly, and we believe this will contribute to a more reliable and efficient experience for you. It’s heartening to note that despite the challenges you’ve faced, you have decided to return to iGMS. We are genuinely thrilled to welcome you back and are committed to ensuring that your future interactions with iGMS are nothing short of exceptional.

Andrew
Concierge/Host in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

IGMS- Soild software for startup vacation/co hosts

5,0 letztes Jahr

Kommentare: Overall, I am a happy with igms and will continue to use them.

Vorteile:

Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently.

Nachteile:

There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices.

Antwort von iGMS

letztes Jahr

Dear Andrew, Thank you for your positive review of iGMS. We're delighted to hear that you're happy with our software and plan to continue using it. We truly appreciate your feedback, and we apologize for any inconvenience caused. Our dedicated development team is committed to resolving these issues promptly, and we appreciate your patience and cooperation in reporting them. We understand your concern about the app loading time, and we're actively working on optimizing our software's performance to ensure a faster and smoother experience for you. Regarding billing, we apologize for any confusion caused by the lack of a bill history feature. We're actively working on enhancing our billing system for a more user-friendly experience. We're glad that our free version helped you as a startup, allowing you to familiarize yourself with our product before committing to a paid plan. We aim to provide a user-friendly experience along with our free resources and support to assist you with the learning curve of channel management software. Thank you for choosing iGMS. We value your feedback and are dedicated to continually improving our software to meet your needs. If you have any further suggestions or concerns, please feel free to reach out to our support team.

Chris
Owner in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Unbeatable system for managing Short Term Rentals

5,0 vor 3 Jahren

Vorteile:

Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.

Nachteile:

It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.

Antwort von iGMS

vor 3 Jahren

Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team

Tina
Website Developer in USA
Onlinemedien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

My client is tickled pink with IGMS

5,0 vor 3 Jahren

Kommentare: It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.

Vorteile:

Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)

Nachteile:

The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.

Antwort von iGMS

vor 3 Jahren

Hello Tina, We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at support@igms.com. Best, iGMS Team

Adrienne
Manager in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fantastic customer service

5,0 vor 4 Jahren

Kommentare: Overall it has been a great experience because of the Customer support. That has been top notch.

Vorteile:

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

Nachteile:

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

Antwort von iGMS

vor 4 Jahren

Dear Adrienne, We are beyond happy to have received your feedback on managing your properties with iGMS. We assure you all of our team constantly works to have the functionality and overall experience using iGMS as much efficient as possible. With regards to the interface and mobile app points, we would be glad to hear more details on this via Live Chat or support@igms.com to find a solution for the issues you have experienced. Best, iGMS Team

Bryce
Policy Manager in Australien
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Really wanted this product to work - Customer support makes this product terrible

5,0 vor 2 Jahren

Kommentare: Program = awesome
Customer service and support is a deal breaker.
Overall, very poor experience

Vorteile:

The features and ability to edit your products pricing, content is above the rest The reports are awesome and the dashboard is easy to use The calendar is good visually

Nachteile:

As other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been. Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over without identifying a solutions. In the end I cancelled my subscription and only then did they come back and say 'ah actually it is an issue on our end, but before you have now cancelled we cannot fix it' I really did want to use this program but even after replying to that message they still had no accountability or wiliness to provide proper support and customer service - If this company starts investing in proper customer support they will trump their competition, until that happens beware if you use this system.

Antwort von iGMS

vor 2 Jahren

Hello Bryce, thank you for sending your feedback, it is very important to us. We are really sorry to hear that your experience wasn't the best. We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at support@igms.com Best, iGMS Team

Claudia
Property manager in Kanada
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome software

5,0 vor 2 Jahren

Kommentare: It helped me managed all my properties at the same place with ease and without any problems.

Vorteile:

I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!

Nachteile:

Nothing. I am very satisfied with this product

Antwort von iGMS

vor 2 Jahren

Hello Claudia, thank you so much for taking the time to give us this amazing review! We are happy to have you as a customer and we hope to continue helping you to manage your business in the best way possible! Let us know if you ever need assistance and we´ll be glad to help. Best, iGMS team

Lindsey
Hospitality Engineer in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

US IGMS User

5,0 vor 2 Jahren

Vorteile:

iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar.

Nachteile:

The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account.

Antwort von iGMS

vor 2 Jahren

Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business. Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software.

Austin
Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Vacation Home Management Software Out There!

5,0 vor 2 Jahren

Kommentare: Overall amazing. She need that feature for the cleaners and we're golden.

Vorteile:

I couldn't be more stoked to recommend iGMS to everyone! It makes my life SO EASY managing my 4 Airbnb's. Gosh, only if my life was this easy everywhere else as iGMS truly made my life so simple. I couldn't be more happy with the product.

Nachteile:

At the moment, my only recommendation would be adding a feature where a cleaner can have multiple hosts as well rather than being linked with only one hosts. For instance, my fiance and I both use iGMS as we both have our own properties. Well, we use the same cleaner. My cleaner has to use two difference emails to make it work when I wish they could just have multiple properties and multiple hosts under their one account.

Antwort von iGMS

vor 2 Jahren

Hello Austin, Thank you for your positive feedback about iGMS! We're thrilled to hear that our software has made your life easier in managing your Airbnb. Your recommendation means a lot to us and we appreciate you taking the time to share your experience. We completely understand your suggestion about adding a feature that would allow a cleaner to have multiple hosts under one account, and we will definitely consider it for future updates. We're always looking for ways to improve our software and make it even more user-friendly for our clients. Thank you for choosing iGMS to manage your Airbnb properties. We're glad to have you as part of our community and we'll continue to work hard to meet your expectations. If you have more suggestions, please feel free to share them at support@igms.com.

Sequoia
Property Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

iGMS Rocks!

5,0 vor 4 Jahren

Kommentare: After sampling several options, I found iGMS to be the most comprehensive and easiest to use.

Vorteile:

iGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office. This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb, HomeAway, VRBO? iGMS handles multiple channels with ease, it’s why I chose this company and I’m happy with the results. The app works well on my phone as well, ensuring ease of communications even if I’m out of the office. And the few times I need assistance with the program, iGMS Tech Support is very responsive. I highly recommend this service for anyone in the vacation rental industry!

Nachteile:

When I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee.

Antwort von iGMS

vor 4 Jahren

Dear Sequoia, Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist. Best, iGMS Team Best, iGMS Team

Kent
Owner/Manager in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The ever updating IGMS software!

5,0 vor 3 Jahren

Kommentare: Very pleased.

Vorteile:

Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now.

Nachteile:

Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added!

Antwort von iGMS

vor 2 Jahren

Hello Kent, Thank you for giving us such a great and honest review. Thank you for acknowledging our fast response to queries and our constant upgrades to improve our user's experience. We pride ourselves on listening to our users to make your experiences better. We appreciate your feedback and if you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

Melissa
Owner in Fidschi
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love IGMS !

5,0 letztes Jahr

Kommentare: It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this

Vorteile:

Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates.

Nachteile:

Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling

Antwort von iGMS

letztes Jahr

Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us.

Janna
Management and marketing in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great!

5,0 vor 2 Jahren

Kommentare: Overall, great.

Vorteile:

It’s the glue that holds my STR biz together!

Nachteile:

It doesn’t integrate with VRBO the greatest.

Antwort von iGMS

letztes Jahr

Hello Janna, Thank you for taking the time to write a review about iGMS. We are thrilled to hear that our platform is the glue that holds your short-term rental business together and that you find it to be great overall. We understand that you experienced some issues with the integration of iGMS with VRBO, and we apologize for any inconvenience this may have caused. We strive to provide seamless integrations with all channels and will continue to work on improving our platform to ensure that it meets your needs. We appreciate your business and value your feedback. If you have any further suggestions or comments about how we can improve our platform, please do not hesitate to reach out to us. Thank you for choosing iGMS as your property management solution.

Sarah
Owner and manager in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We love IGMS!!

5,0 letztes Jahr

Vorteile:

It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent !

Nachteile:

Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform

Antwort von iGMS

vor 12 Monaten

Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies you've encountered with payout and revenue numbers. We understand the importance of accurate financial tracking, and we take this matter seriously. To address this issue promptly, we kindly request that you provide more details on the discrepancies by emailing us at support@igms.com. Our dedicated support team will thoroughly investigate the matter and work towards a resolution. Your satisfaction is our top priority, and we appreciate your trust in iGMS. We look forward to resolving this matter swiftly and ensuring a seamless experience for your rental management. Best, iGMS Team

Nicholas
Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Channel Management Option

4,0 vor 2 Jahren

Vorteile:

Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked.

Nachteile:

Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS.

Antwort von iGMS

vor 2 Jahren

Hello Nicholas, Thank you for your feedback about iGMS. We appreciate your kind words about our customer service team. We're working on feature updates based on user feedback, and we're tracking all requests for improvements. Thank you for choosing iGMS, and we're committed to providing the best possible user experience for all of our clients.

Kelli
Office Manager in Kanada
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Software

5,0 vor 5 Jahren

Kommentare: I have been able to take on most properties to manage because of this software.

Vorteile:

My favourite feature is the Multi-Calendar, with multiple listings this makes it easy to see our current status on things. Also the automation for responses, check out, etc.

Nachteile:

The mobile app is slow to load, and not as user friendly as to the web browser version.

Antwort von iGMS

vor 5 Jahren

"Hello Kelli, We appreciate your positive feedback. Our team is happy to know that our core features help your business! We wanted to let you know that the tech team is constantly working on our mobile application stability and reliability improvements. We welcome you to share your ideas in the Live Chat. Best, iGMS Team"

Dakota
Owner / Principal in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product!

5,0 vor 4 Jahren

Kommentare: Customer service has been good, the product itself is super easy to use and very convenient for guest communication automation.. I don't utilize the cleaning scheduling or other more complex features. I do miss not being able to do automatic reviews for guest - that was a nice feature in the free version.

Vorteile:

The automated messaging feature is great - really intuitive to use and customize the messages being sent. Customer service is pretty good, and easy to work with.

Nachteile:

The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units. Though when the property is at full running - will be 6 units total.

Antwort von iGMS

vor 4 Jahren

Dear Dakota, Thank you for taking the time and sharing your feedback on iGMS. Our product team is tirelessly working to better your experience with us. Our newly introduced Guest Communication from Direct Bookings is one of the ways to do so. Test out the feature, here goes the guide https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/, and let us know what you think at support@igms.com. As for the pricing, do reach out as well to learn more about more options. Best, iGMS Team

ioannis
CEO in Griechenland
Unternehmensberatung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

igms

5,0 letztes Jahr

Vorteile:

easy to function,great responce at help center

Nachteile:

i wish the letters were a little bit biger

Antwort von iGMS

letztes Jahr

Hello Ioannis, Thank you for your feedback on our iGMS platform. We're thrilled to hear that you find it easy to use and that our help center has provided you with great responses. We strive to ensure that our users have a seamless experience and receive the support they need. Regarding your suggestion about the font size, we appreciate your input. We understand that different users have different preferences, and we will definitely take your feedback into consideration for future updates. We always aim to enhance our platform based on user suggestions, so your comment is valuable to us. If you have any further suggestions or questions, please don't hesitate to reach out to our support team. We're here to assist you and make your experience with iGMS even better. Thank you again for your review!

Katrina
co-founder in Kanada
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

iGMS gave us our time back!

5,0 vor 5 Jahren

Kommentare: Customer service has been great and my business partner and I love reading the articles and helpful tips they send out as well. It's much appreciated!

Vorteile:

My partner and I LOVE that the majority of our time has been given back to us with using iGMS' automated message system! We currently have 8 properties operating on multiple short-term rental platforms and iGMS helps manage all templates messages to our guests so we never miss sending check-in/check-out instructions instructions or reviewing any guests! 80% of our phone time in messaging guests have been cut down by this automatic message set up and we would highly recommend this software for anyone looking to have their time back and to not constantly be on their phone messaging guests!

Nachteile:

As much as we appreciate the automation of the software, two short-term rental website: Booking.com and CanadaStays are not synced with iGMS and we cannot set up the automation software with these sites. If these could be added to the platform, then that would help our business run almost 100%!

Antwort von iGMS

vor 5 Jahren

Hello Katrina, We are excited to see how much our software positively affects your business! Thank you for sharing this experience with us, it's a great pleasure to read a review like this one. Kindly note that CanadaStays just recently became a part of HomeAway. And we are hoping they will also join our native integration with HomeAway Family. More good news. We are planning to have Booking.com in Q4 2019 - Q1 2020, and it means that message automation will be available for this platform! Best, iGMS Team

Deb
property manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product overall

5,0 vor 2 Jahren

Kommentare: I do love this software because of the streamlining capabilities.

Vorteile:

I love everything all in one place, including cleaning tasks and maintenance.

Nachteile:

There can be improvements in a number of small ways, which I tell support whenever I can. Their blog with updates is super helpful. They're always improving.

Antwort von iGMS

vor 2 Jahren

Hello Deb, your review made us very happy, thank you so much for taking the time to write about our software! We are always working to improve indeed and it's people like you who help our system get even better. Best, iGMS team

Ned
Owner in USA
Krankenhausversorgung & Gesundheitswesen, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software and it's free

5,0 vor 4 Jahren

Kommentare: Automation and customer service combined.

Vorteile:

This is a great help to me as the host of two Airbnb properties. What I especially like is that it's free if you list 4 or less properties. I really happy with all that you get for free. This software has really helped us cut down on the amount of work we have to do for each rental at the same time helping us increase our customer service by allowing us to automate so much of our communication with guests.

Nachteile:

There is nothing that I can think of that it lacks.

Antwort von iGMS

vor 4 Jahren

Dear Ned, There is nothing better than to hear such feedback from a happy iGMS customer! We hope that our software will make the process of property management easier for you and you will be able to expand your business like many of our customers after they saw the real benefits of iGMS features. We also highly recommend to use all our functionality and stay tuned as we have many news to share this year! To find out more, please read here https://www.igms.com/2020-igms-roadmap/ Best, iGMS Team

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Decent for small operations, far from the best for the $

3,0 vor 2 Jahren

Vorteile:

Simple to use, easy to connect everything.

Nachteile:

Limited features, doesn't sync with most channels—inaccurate financial reporting.

Antwort von iGMS

vor 2 Jahren

Hello, thank you for taking the time to leave us feedback, we really appreciate it as we take the opportunity to further improve our services! We have direct integration with the most popular platforms, such as Airbnb, HomeAway family/VRBO and Booking.com. It is also possible to connect the calendar of other platforms via iCal. We have 4 different types of reports where you can find important and useful information for running your business. We are always working to provide the best experience for our users, if you have any other suggestions we´ll be glad to receive them at support@igms.com Best, iGMS team

Nancy
STR owner Operator in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Automated communications

5,0 vor 4 Jahren

Kommentare: Intuitive and good communication from them.

Vorteile:

The ability to compose automated email messages for each property and given situations is a huge time saver and a big relief. Intuitive logistics.

Nachteile:

Small icons to edit messages , sometimes not easy to open.

Antwort von iGMS

vor 4 Jahren

Dear Nancy, Thank you very much for such positive feedback, we are happy to know that iGMS message automation helps to improve guest communication and save your time. Within iGMS, you can also easily set up message automation for your direct bookings, check out more details on our new feature https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/. If you have any suggestions on how we can improve the UI design, feel free to reach out to us via email and chat, we will be glad to hear from you. Best, iGMS Team