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Über Eleo
Eleo wurde für neue und bewährte Spendenaktionen entwickelt.
The integration with online giving and event registration pages is good, though a bit awkward to process.
Struggled with Braintree and trying to use that with gala options.
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Easy and intuitive!
Kommentare: Eleo is an easy to use system that allows me to track and monitor my donors. When I have needed help, the support I have gotten through email and phone has been quick and effective. I highly recommend eleo!
Vorteile:
Eleo makes sense. I run a small non-profit, with no special fundraising staff, and the Eleo software ease-of-use makes it extremely valuable to me. I don't have the time needed to become an expert on the huge platforms, and eleo can do just about everything that I need.
Nachteile:
The only issue I have had is with combining multiple gifts from a single donor for a letter. I need to have the gifts listed separately, but I don't think eleo does that.
Best bang for your donor's buck
Kommentare: A former volunteer of mine tipped me off to Eleo. Talking with the customer support at Eleo is what convinced me that the move was the right thing for my nonprofit to do. The Eleo team had my database up and running in less than two weeks. This was easily one of the best management decisions I've made this year. It saved me over $3,000 per year and didn't take a PhD in database management to start using it immediately. Do yourself a favor and get yourself an Eleo subscription as soon as possible! You won't regret it!
Vorteile:
Eleo was the solution that I was looking for! Prior to my arrival, my organization had been upsold and contracted into a software that was way overpriced, overly complex to use and had features that our organization would not likely every use. I switched to Eleo within my first three months at The Literacy Council... and it was one of the absolute best decisions that I could have made. Eleo is a breeze to work with! It's value is beyond belief. It's easy to use for my staff. It comes with all of the features that I could ask for in a donor management system... and at a fraction of the cost of my previous provider... and the customer support will knock your socks off! The people at Eleo are kind, friendly and super helpful and supportive. Eleo has saved me thousands of dollars a year and has helped me raise even more than they have saved me. I couldn't endorse this company more if I tried.
Nachteile:
The only con that I have encountered with Eleo so far... is that we didn't get started on it sooner! Especially for a small nonprofit like ours... this feature rich and affordable donor management software is the best that I've come across in over 30 years of working in the nonprofit sector.
Limited but happy user
Vorteile:
The flexibility in creating reports and other options.
Nachteile:
From the limited features that I used, I don't have any negatives to mention.
New to ELEO
Vorteile:
Eleo customer service is top notch. Reliable, available and easy to connect with - it is a huge help to know that my questions will always be answered with speed and confidence.
Nachteile:
As a newer user I do find that you can accomplish your goals in more than one way. This can be a bit confusing at first but with customer support it is also easily navigated.
In Betracht gezogene Alternativen:
Great Value Product with Excellent Customer Support
Kommentare: I'm finally able to see who my active members are, who has expired, who needs to be contacted, all with a few clicks of a button. We've had a database for years, but the real key to managing a database is to KNOW the data that's held within it. Eleo is helping us get to know our members and contacts more deeply than we did before.
Vorteile:
What attracted our organization most to Eleo is how much bang you can get for your buck. This software has a lot of the same features as larger, more expensive CRM tools, but without the years-long contractual agreements, and with way more affordable pricing for a small/mid-sized non-profit like us. So far, Eleo has really delivered. We finally have a system in place for strategically reaching out to membership and generating the reports we need to analyze our success. I can't wait to see how far we can go with Eleo.
Nachteile:
Integrations with different website platforms is somewhat lacking. For example, embedded forms don't seem to work well with WIX. Also, I'd really like to have membership sign-up forms as an option. However, Eleo's excellent team has helped us find solutions and work-arounds so far for every shortcoming.
In Betracht gezogene Alternativen:
Eleo allows our 3-man Grants Team function like they're 20 members strong
Kommentare: Out of the 5 different donor management software we use across our organization, Eleo consistently ranks in the top 2 in terms of donor satisfaction with reports and communications from assigned team members. The online resources are also quite comprehensive and shortens our training times for volunteers during peak fundraising seasons.
Vorteile:
The contact management system is really very responsive and comprehensive. Seamless flow of information throughout the system allows for real time updates of the activity history of each contact in our database. This makes it very easy to tailor outreach and relationship-nurturing efforts to each contact.
Nachteile:
The pricing model could be broken down into several more subscription packages that allows more features the higher you go instead of just varying the number of records that can be processed per package type. For campaigns that yield much smaller individual contributions but not necessarily higher overall totals, this can be quite unbalanced.
In Betracht gezogene Alternativen:
Changed the way we work!
Kommentare: We had been using a fundraising database management system that was tied to a computer, not easy to use or customize and cost alot more than eleo. Once we switched to Eleo, we saw an immediate benefit to our fundraising efforts. Now that multiple staff members could access and input information from any location, it increased our ability to connect with and retain donors. With the increased use of remote work, it has increased our productivity and ability to continue to work as a team. We love the easy to use reports and the different ways to access help (videos, guides and resources - there is even a glossary!) I wish we would have switched long ago!
Vorteile:
Ease of use, ability to access from any computer or phone, cost savings, ability to customize, informative dashboard, built in reports
Nachteile:
no drawback that I can think of
I Highly Recommend Eleo
Kommentare: We had another donor management program that met our needs for years, until they decided to "simplify", and then they weren't meeting our needs. Our consultant said many of their customers were using Eleo, so we decided to take the plunge. Onboarding was easy once I got my end set up, and it's been pretty intuitive to use. The library has been amazing. The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations. No one can keep up with all that instantly. Again, friendly customer service saves the day!
Vorteile:
What I like most about Eleo is the customer service. Face it, nothing is perfect. But when I run into any issue, I know I can call and a friendly voice will be on the line in moments to help me figure it out with a great attitude. And if they can't figure it out, they get a tech on the line right away. Also, the Home page is great for the bosses, they can get a fast, comprehensive picture of where we stand.
Nachteile:
There have been a couple of issues here and there, but nothing that makes our organizaions grind to a halt. And I'm confident that my suggestions have been added to the list.
In Betracht gezogene Alternativen:
The daily tool you need to raise funds
Kommentare: Donor management
Vorteile:
The cost, video library and over all help section
Nachteile:
Does not have a video feature for donor contact
One of the Best ever!
Kommentare: We've just subscribed to Eleo for almost a year now and so far, this is the best Donor Software I've ever used. I'm very satisfied of the prompt support and friendliness of the team and the design of the software itself for an everyday user like me.
Vorteile:
Prompt customer support, affordable, user friendly, simple yet effective design for reporting.
Nachteile:
I wish that in the future, they will integrate address updating.
In Betracht gezogene Alternativen:
Great Value Great Product
Kommentare: Nothing but positive, easy to use and support is easy and friendly.
Vorteile:
Eleo was easy to implement and use daily. Your daily tasks such as gift entry, thank you letters, reports, and list creation is complete with a few clicks.
Nachteile:
A have nothing negative to say. It works well for us!
Eleo has been exceptionally functional and helpful with our transition away from spread sheets.
Kommentare:
Easily solicit LYBUNTs for end of year solicitations
Integration for online donations
Customer support for all questions
Vorteile:
Customer support!! I am so delighted to talk to a real person when I have a problem. They are always quick to solve things. They also take our suggestions and try to incorporate new tools into the database as they make sense for organizations like ours. Ease of use- I have used and implemented 4 other databases at various non profits and this has been the easiest getting started with and training other individuals on. Functionality- We are able to track donors and pull useful reports. Integration- We are able to make custom webforms easily and targeted to specific uses.
Nachteile:
Emailing using the database. I love that I am always able to track back what I sent out using the database but standard email products have so much more flexibility and versatility. I know that ELEO is always looking to improve functionality.
Eleo is flexible and feature-rich, an incredible value, and the support team is top-notch.
Kommentare: Highly improved, more efficient and accurate data capture; reduced data management redundancies; better dashboard control over donations, fundraising and grants; easy data filtering and reporting to meet a variety of existing and emerging business purposes.
Vorteile:
The software is easy to use to support data capture and reporting according to our organization's specific needs. The filtering and sorting aspects of Eleo let us easily work with different segments of our population of supporters, from individual to corporate donors, to event sponsors, to grant-makers...and more. Eleo works very well at a great price for our donations/donors and fundraising operations. The relatively new grants module adds unparalleled value to the Eleo software. The support team is professional, responsive, skilled, responsive and pleasant to work with. The overall value is outstanding.
Nachteile:
Eleo is so function- and feature-rich that it is was challenging to learn from the general trainings how to use all of it optimally for our unique needs and goals. Nonetheless, the Eleo support team was highly responsive to all of our questions and helped us quickly learn how to use Eleo to best serve our organization's needs.
From the actual product to the wonderful support services, Eleo Online fulfills our needs.
Kommentare: Eleo is as beneficial to me as any database system that I've used in the past at much larger organizations. It satisfies the donor information needs and offers the ability to retrieve, update donor information, and follow-up with donors through various appeals, letters, newsletters, or other communications with great ease.
Vorteile:
I've worked with large foundations that were established decades ago and have thousands of donors. These institutions have donor database software systems that are outstanding. Moving to a much smaller but equally worthwhile foundation less than three years ago, I met with Eleo representatives and found them to offer a high quality system that equaled my experience at larger institutions. The ease of learning and using this system, the costs for this product, and the utility of this database system are all outstanding. In addition, their personal support of any questions or needs that arise is also outstanding!
Nachteile:
That Eleo Online wasn't established earlier! The Amy Foundation was established 11 years ago and all donors records were kept on excel spreadsheets, all of which was accurately incorporated with exceptional ease into the Eleo system.
Easy peasy!
Kommentare: Growing our database of contacts and donors has really been a breeze with Eleo. I especially like the ease of operation all around.
Vorteile:
I love that it easily grows as our organization expands. Creating reports is much quicker than other programs I've used at other non-profits I've worked for. It is a great that I can just search the library for a quick tutorial when I need to learn more of the functionality.
Nachteile:
Sometimes it takes longer than I would like while waiting for an answer from the help desk. Also I had an experience with combining a duplicate donor. One of the contacts had more info than the other. I thought that when I combined them that Eleo would automatically keep the one with the most information (donations listed) but it kept the one without the needed info and I had to re-create the donaions.That being said, the customer service is always professional and courteous. I do appreciate that.
eleo is perfect for small Non-Profits
Kommentare: An overall excellent experience. the suppor tdepartment is timely, helpful and provides results.
Vorteile:
Customer support is excellent. eleo was relativley easy to set up in the beginning and it is easy to use on a daily basis.
Nachteile:
Ability to devleop a couple of reports I would like to have, but support has been able to produce them for me.
Eleo is the perfect for Our Nonprofit Organization
Kommentare: We cannot say enough positive things about the product and the customer service.
Vorteile:
It was so easy implement Eleo and learning how to use it was a breeze. Between the excellent customer service and wonderful training materials, we were up and running immediately. The program is very user-friendly and intuitive and the features cover just about any situation we’ve encountered. The reporting features have helped us to improve our fundraising.
Nachteile:
There are no cons! We are very happy with all aspects of Eleo
I love Eleo Donor Management Platform
Kommentare: Any issues (and they have been related to getting used to the software mechanics) have been resolved with the patient assistance of the Eleo customer service staff. They are top notch.
Vorteile:
I work for a very small not-for-profit. I was initially attracted to the monthly cost, which fit my budget. But when I saw the demo, and started asking questions of the staff I realized, the Eleo platform was very good. It had all the right features, it was customizable, and the staff was very helpful, patient, and courteous. Then when I provided my data for them to import...OH MY GOODNESS! Everything was flawless. Its a match made in heaven!
Nachteile:
The platform I used previously for my donor portal sent me an email every time a donor made a donation. Eleo's system does not do that. I have to open Eleo to see if I have any donations. This is not a major problem. I have had to change habits. But I did like the automatic email notifications used to receive.
Eleo has completely changed the way we manage our donations!
Kommentare: Ease and accuracy of data collection, ease of pulling data reports, time saving!
Vorteile:
The software is intuitive and fairly easy to learn how to use. Eleo employees are incredibly helpful at training on the use of the software, responding to questions and troubleshooting issues - all in a timely manner. We were previously using an Excel spreadsheet - which was cumbersome and prone to errors. This software has improved the accuracy of our data entry and ease of pulling data reports.
Nachteile:
The main drawback is that we didn't discover the software sooner! :) We use this software for pulling weekly deposit entries, as well pulling short and long term donation reports for use internally and for our direct mail campaign, and have been extremely satisfied with the amount of time it saves us and its ease of use!
Quality, Affordable, and easy to use
Kommentare: Eleo is used as our donor database. Since we are a small non-profit organization the extra gimmicks and tools are not needed. Eleo has even more options than our company utilizes. The price is fair and the functionality works since we have a full-time employee who is dedicated to updating the records. Eleo has to be used by an active employee. It is not meant to be run by a passive approach. My experience with customer service has been the most beneficial part of Eleo. Since, it is a smaller company I have never had to wait for a representative to answer the phone. The representatives are stationed in the United States and are easily understandable and they're almost always available. They also offer the ability to sign up for an appointment the following day.
Vorteile:
The software is extremely user friendly. There is a navigation bar at the top of the site and there are many customizable options within each page. Furthermore, the settings allows you to control much of the database. They have integration with mail chimp and PayPal, but I have yet to explore that region.
Nachteile:
The software does have numerous customizable options, but there are limitations. The software is basic in its function and for large companies or non-profits it is too manually concentrated.
In Betracht gezogene Alternativen:
More Features than Most Small to Midsize Nonprofits will Use - Great Value
Kommentare: I have been recommending ELEO to my small to midsize clients for over five years. Those who chose to sign up with ELEO are still customers. They have been happy with the features provided and the cost.
Vorteile:
Eleo's team makes the onboarding process very easy. If you take the time to clean up your data and put good information into ELEO you will be able to manage and use the information to grow your nonprofit. ELEO has modules included for free.
Nachteile:
The dashboard is not as slick looking as other software - but it does not effect the performance.
Looking forward to full implementation
Kommentare: We were looking for a simple, yet adaptable, solution to our donor management needs. From all appearances, Eleo is going to work very well for us, and has several features that will enhance our capabilities to engage with donors and prospects.
Vorteile:
Very flexible and customizable. The system has been adapted to our unique needs very well. The Help resources are comprehensive and very useful. Eleo support has been great to work with during the data import and implementation process. Security Permissions are outstanding!
Nachteile:
The system runs a bit slow, even on my very robust Dell Optiplex desktop computer. But we're talking two second sometimes two or three second response as opposed to one second. I don't thing it's going to hurt productivity at all.
Great service !
Kommentare: I really enjoy using Eleo super easy to use .
Vorteile:
I use Eleo Daily i like how Eleo keeps track of the Thank you letters I have to send out.
Nachteile:
I don't like that im not able to select certain features that I really need for special reports.
Eleo brings much needed organization.
Kommentare: When I was hired, our non-profit's records were scattered. Our organization has been run for years on heart and a desire to do good. We were in desperate need to improve our professionalism. Eleo was heaven sent. My job was to make consolidate all of the donor records and the donations from the last five years. Thanks to Eleo's inexpensive software, we have all our donor, volunteer, staff and board information in one place. The report function makes it easy to share information with board members or staff who are not tech savvy. We are still working on making our organization more professional, but we know we have our donor information safely organized because of Eleo.
Vorteile:
Eleo is extremely user friendly. Entering donor information is intuitive and easy. Every time I find a new use for Eleo, it is very easy for me to figure out the process.
Nachteile:
There is not a lot that I haven't liked. There are a few times that I wished there was a video in the library while learning a new function, but the downloadable written instructions were enough.
Excellent product and support
Vorteile:
Eleo is very easy to use. A lot of it is intuitive but there is plenty of information in the knowledge base. The integrations to Constant Contact, Stripe and QuickBooks were essential for us. Their support is outstanding! I get a very quick response and they are always willing to answer questions. I don't feel like I"m lost in a call center.
Nachteile:
I haven't found anything yet. Although the webforms are relatively easy, I'll need to spend time on learning to finesse the customization.