Thryv Erfahrungen

Thryv, Inc Merger History

Vorteile:

The ability to get a deep dive look into companies due to the precious software capabilities given to them

Nachteile:

Hard to sync all the automation for creative in one place

I thrive with Thryve

Kommentare: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve

Vorteile:

I like how everything i need to run my business is intergrated into the one easy to use app

Nachteile:

The only thing i dont like would be the price, after the free trial, it can be a little expensive.

There are better CRM's out there. This one will leave you stranded.

Kommentare: My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media.

Vorteile:

It initially seemed really well organized and easy to onboard with.

Nachteile:

Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management.

Wouldn't run a business without it

Kommentare: It is crucial to the business I run!!

Vorteile:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Nachteile:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Needs a little tweaking, but all in all not a bad product

Kommentare: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.

Vorteile:

This product was very easy to learn and implement. The customer service people are pleasant.

Nachteile:

I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.

Great idea, but poor follow through.

Kommentare: Not good enough service for the money spent. We were spending 5 figures and not getting attention needed.

Vorteile:

I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

Nachteile:

I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed.

Disappointed, Don't waste your time or money

Nachteile:

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Thryv Review

Kommentare: No problems. All good.

Vorteile:

We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.

Nachteile:

You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.

Cancellation is impossible

Kommentare: Not worth the money.
Customer service is great when buying but unresponsive when canceling

Vorteile:

Website looked professional and easy to use.

Nachteile:

Unable to cancel after several attempts. Still being charged 5 months after cancellation letter was received.

What is this??

Kommentare: Paid for 6mos and i saw 0 difference in my business

Vorteile:

Website build and customization was great right off the bat. Then trickled tonothing

Nachteile:

Still not exactly sure what im paying for...

Thryv is the superior online small business management platform.

Kommentare: Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Vorteile:

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Nachteile:

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

MY go to platform for business manageent

Kommentare: Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.

Vorteile:

The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Nachteile:

The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)

Are you a small business looking to thrive? Then you need Thryv!

Kommentare: I L-O-V-E using Thryv! I am your #1 fan.

Vorteile:

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

Nachteile:

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

Power in the palm of your hand

Vorteile:

Overseeing marketing can be an arduous task, but Thryv really works to streamline the continual multi-channel blasts that are needed in the current internet age. Inbound, Outbound, anywhere, anytime, you can access your full customer base from laptop or smartphone.

Nachteile:

Learning any new software and transferring a client list can seem like a scary subject and may take more time than anything else, but Thryv offers resources from videos and articles or even step-by-step phone walkthroughs

Thryv Keeps me on track

Vorteile:

I love the scheduling function as well as the automated reminders as well as the ease in sending out newsletters

Nachteile:

It would be nice to have a pipeline function

Luke’s review

Kommentare: So so

Vorteile:

Lead organization Appointment schedule

Nachteile:

No customer service no training no contact

starts great

Kommentare: started great hav not stayed as helpful

Vorteile:

It began with a lot of support and help it seems to have dwindled its not always easy to navigate it

Nachteile:

it is not always easy to navigate and easy of use

Great value vs competitors

Vorteile:

The ease of use, value and HIPPA compliance were the key factors!

Nachteile:

Installation has been a little clunky, but we are going from a spreadsheet to Thryv.

Communicate and resolve like was said would happen!!

Kommentare: All they had to do and still have opportunity to do is offer our funds back. they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that as a small business operator to our customers I would expect to go out of business in a short time!!

Vorteile:

They are pros at taking money and not making sure a customer is properly taken care of with monthly followups to ensure the services/products are being used properly or at all!!

Nachteile:

Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are.

All Glitter and No Substance

Kommentare: We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Vorteile:

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Nachteile:

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

Ease of Use

Kommentare: It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.

Vorteile:

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

Nachteile:

I feel there needs to be easier access to training to use the product.

2+ years user, new small business owner that is not computer savvy

Kommentare: Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?

Vorteile:

Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.

Nachteile:

The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.

Client Experience Software Tool for Residential Design/Build-Renos and Landscape

Kommentare: Has a good platform to share docs/files etc. and communication with clients in our schedule. The support team was excellent as well on intro

Vorteile:

I like all the tie ins to existing software platforms ie. QBO and the interface and support is great

Nachteile:

Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage

Great Company

Kommentare: We wanted to better looking and usable website with being able to integrate all of our social media to one place.

Vorteile:

The software onboarding was extremely easy, Great social media management, You can change anything you need to from your dashboard.

Nachteile:

Nothing yet so far everything has been great

Great Service, Great Product, Great Price!

Vorteile:

This multi-functional CRM not only allows you to monitor, post & interact with clients via your website but they are constantly improving and adding features that only continue to enhance its value

Nachteile:

Does not integrate with existing construction software and lack of text ability for customer confirmation