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CRM-System für kleine Unternehmen

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Vorteile:

Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.

Nachteile:

It can not connect to a dialer system which i need really bad may have to get another crm due to this issue.

Bewertungen zu Thryv

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,7/10

Thryv hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 500 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (500)

Stephen R.
Stephen R.
Vice President of Sales and Marketing in USA
Verifizierter Nutzer auf LinkedIn
Baumaterial, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

THRYV is Excellent!

5,0 vor 4 Jahren

Kommentare: Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.

Vorteile:

That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

Nachteile:

Cannot cc in the emailing portion and the limit of characters in the text and email side.

Antwort von Thryv

vor 4 Jahren

Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry. Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe

Patrick
Piano Tuner/Technician in USA
Musik, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An easer scheduling manager

5,0 letztes Jahr

Kommentare: I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system.

Vorteile:

At first I was skeptical that Thryv could be the one scheduling management that would help me keep track of my appointments. When I really got down to using it, I was upset with myself that I had not started using this earlier. I now find it to be an essential part of my business. I am an older guy and I have had trouble comprehending other past appointment management systems. With Thryv, the ease of use for the client to schedule appointments and myself for approving and manually scheduling has been wonderful. I can't say enough good things about Thryv.

Nachteile:

A feature I feel that is missing is the ability for the client to pay me on the spot.

Antwort von Thryv

letztes Jahr

Hi Patrick, thank you for your kind words, and not sure if you knew, but we offer ThryvPay that allows you to take payments whenever and wherever you are, you can even send a link to receive the payment. Here is a link with more information. - Gabe https://www.thryv.com/features/thryvpay/

JOSH
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

What is this??

1,0 vor 2 Wochen Neu

Kommentare: Paid for 6mos and i saw 0 difference in my business

Vorteile:

Website build and customization was great right off the bat. Then trickled tonothing

Nachteile:

Still not exactly sure what im paying for...

John
Owner; Integral Coach in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Thryv is the superior online small business management platform.

5,0 vor 4 Jahren

Kommentare: Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Vorteile:

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Nachteile:

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Antwort von Thryv

vor 4 Jahren

Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers

maher
Admin in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product Great Support

4,0 vor 4 Jahren

Kommentare: enrollment for our school and engagement for our families

Vorteile:

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Nachteile:

I am pleased with the software cannot think of anything

Antwort von Thryv

vor 4 Jahren

Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Yes, You Can Do It All

5,0 vor 4 Jahren

Kommentare: I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

Vorteile:

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Nachteile:

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

Antwort von Thryv

vor 4 Jahren

Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe

John
John
Insurance Agent in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Crafting your message

5,0 vor 4 Jahren

Kommentare: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Vorteile:

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Nachteile:

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

Antwort von Thryv

vor 4 Jahren

Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor

Kelly
owner in USA
Fotografie, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New to thryv

4,0 vor 2 Jahren

Kommentare: The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.

Vorteile:

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Nachteile:

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

Antwort von Thryv

vor 2 Jahren

Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to gabriel.vasquez@thryv.com with more details? I can pass this along to our team. - Gabe

Richard
President in USA
Musik, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New User

4,0 vor 4 Jahren

Kommentare: I like the website more than the one we were using.

Vorteile:

I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

Nachteile:

Need more help on using and integrating the features.

Antwort von Thryv

vor 4 Jahren

Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe

Sarah
Sarah
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I love Thryv

4,0 vor 4 Jahren

Kommentare: Wonderful!

Vorteile:

I love that Thryv does everything that I need as a course creator, blogger and business agency owner needs! It is everything all in a fantastic package and the customer support is outstanding! To anyone who questions the price: It is worth it!!!!

Nachteile:

I get frustrated sometimes because it doesn't work as I think it should, but then the tech support is able to walk me through the task.

Antwort von Thryv

vor 4 Jahren

Hi Sarah, thank you so much for the feedback. It is so exciting to hear that Thryv meets all of your needs to create your content! We know that there is a lot to learn with Thryv, but we are glad our team can assist you! If you would like to keep up with the latest updates or talk with other clients, feel free to join our Facebook High-Thryver's group. - Gabe https://www.facebook.com/groups/highthryvers

Hannah
Owner/Life Integration Consultant in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Thryv REALLY Cares

5,0 letztes Jahr

Kommentare: From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.

Vorteile:

Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!

Nachteile:

I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.

Antwort von Thryv

letztes Jahr

Hi Hannah, thank you so much for your kind words with this review. We are excited to hear how our Thryv team is here to help when needed. We understand that there are a lot of features with Thryv and it can be overwhelming, our advice is to take the top things you need to learn first, then reach out to our team for further assistance on the other features. Before you know it, you will be a Thryv expert! - Gabe

Julie
President & CEO in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Our buiness has bounced forward

5,0 vor 4 Jahren

Kommentare: The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.

Vorteile:

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Nachteile:

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.

Antwort von Thryv

vor 4 Jahren

Hi Julie, thanks for the great review! I'm happy that you and your team at Ashmore Consulting have had such a great experience with our platform and with our Support Team! I'm sorry about your social content issue. Since Thryv is intended to control the social profiles for the business, we unfortunately don't post to multiple accounts for LinkedIn, only the company LinkedIn page. For the logo, it can be added in Business Settings. It'll be at the top of every email correspondence to clients for branding purposes. And it'll be on estimates, invoices and the client portal. I hope this helps! -Chandlor

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Thryv for HR use

5,0 vor 6 Jahren

Kommentare: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Vorteile:

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Nachteile:

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Antwort von Thryv

vor 6 Jahren

Hi, Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business! - Ed

Melanie
VP of Operations in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Improvements needed

3,0 vor 3 Jahren

Kommentare: Business automation has gotten a lot easier, as well as communication with customers

Vorteile:

simplicity of the software makes it easy for new employees to learn.

Nachteile:

many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice.

Antwort von Thryv

vor 3 Jahren

Hi Melanie, thank you for your feedback and I am sorry to hear about your experience with Thryv. I would love to see if I can help in any way, would you mind sending your account information to gabriel.vasquez@thryv.com? I can send your account to our Executive Claims team for further assistance. - Gabe

Jeromy
Owner and Founder in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Wouldn't run a business without it

5,0 letztes Jahr

Kommentare: It is crucial to the business I run!!

Vorteile:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Nachteile:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Antwort von Thryv

letztes Jahr

Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Brittany
Chief Operating Officer in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Software I Have Tried

5,0 vor 3 Jahren

Kommentare: 9 out of 10

Vorteile:

I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals.

Nachteile:

I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue. Example: If I have four jobs to divide between two crews, depending on when the work comes in and appointments determines on where on the daily calander the appt is placed and it would be really nice to be able to reorder appoints to when i have multiple appointments for different crews that are scheduled for the same time I can flip flop the placement so one crews appoints are together in the order they should be run instead of mixed and set due to how the calendar enterers information.

Antwort von Thryv

vor 3 Jahren

Hi Brittany, thank you so much for your review and feedback. Thryv is continuing to evolve and will release enhancements throughout 2021. In your Thryv Dashboard, you can leave suggestions to our team and follow the topic for the latest updates. - Gabe

Melanie
Office Manager in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Needs a little tweaking, but all in all not a bad product

4,0 letztes Jahr

Kommentare: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.

Vorteile:

This product was very easy to learn and implement. The customer service people are pleasant.

Nachteile:

I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.

Antwort von Thryv

letztes Jahr

Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe

Kevin
General Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Our business is Thryving!

5,0 vor 2 Jahren

Kommentare: The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.

Vorteile:

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

Nachteile:

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.

Antwort von Thryv

vor 2 Jahren

Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Jennifer
Program Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ease of Use

4,0 vor 3 Jahren

Kommentare: It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.

Vorteile:

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

Nachteile:

I feel there needs to be easier access to training to use the product.

Antwort von Thryv

vor 3 Jahren

Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule. We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe

Quille
Owner/ Founder in USA
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Thryv has helped me thrive!

5,0 vor 4 Jahren

Kommentare: Overall experience comparable to other systems is fantastic!

Vorteile:

The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.

Nachteile:

Not much. Wish it was cheaper, but it’s worth every penny! ;)

Antwort von Thryv

vor 4 Jahren

Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe

Tim
Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very poor customer service

2,0 vor 4 Jahren

Kommentare: Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response.
My recommendation is to explore other companies as I have now and am very happy with results and spending much less.

Vorteile:

Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.

Nachteile:

Never had a chance to use it. Poor management and training.a

Antwort von Thryv

vor 4 Jahren

Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Laurie
Front Office Administrator in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

REC Front Office Administration

3,0 vor 3 Jahren

Kommentare: We appreciate the overall experience with Thryv. The ease of being able to respond to reviews and clients that reach out to us through the HIPAA compliant email is very good. [SENSITIVE CONTENT], our customer support rep, is amazing!

Vorteile:

The ease of use and ease of customer support when needed. The ability to respond to reviews easily and speak with patients through HIPAA compliant email.

Nachteile:

Most of our leads are not leads. When leads are called most of them say they have no idea who we are and they never reached out to us. Seems like a waste of valuable time chasing down possible leads that are sent to us. I would say about 80 to 85% of the leads are not.

Antwort von Thryv

vor 2 Jahren

Hi Laurie, thank you for your review. We are glad to hear that you are enjoying Thryv. I would like to see if there is anything we can do about the leads you are getting. If you could, can you send me your account information to gabriel.vasquez@thryv.com? I will send this to our team for further assistance. - Gabe

Dr Robert
Health care business owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customer Service is the worst imaginable

2,0 vor 6 Jahren

Kommentare: Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.

Vorteile:

I’m able to respond to customers quickly

Nachteile:

Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.

Antwort von Thryv

vor 6 Jahren

Hello Dr. Howell, Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client! - Ed

Jeff
president in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

real estate and financial services

4,0 letztes Jahr

Vorteile:

the appointment confirmations and automated campaigns are what I find most beneficial.

Nachteile:

Can't believe that you cancelled the "work as" function. We are in two time zones and trying to schedule an appointment in the other time zone is painful. Only admins can login as other staff members so an ordinary function that anyone could do now falls on my plate. No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code.

Antwort von Thryv

letztes Jahr

Hi Jeff, thank you for your review and feedback. If you could, can you email gabriel.vasquez@thryv.com with your account information and any other details? I want to send this to our team for further assistance. - Gabe

Mj
President in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thryv is easy to use!

5,0 vor 2 Jahren

Kommentare: Thryv has been a huge time saver, allowing my technicians to see all the information about the next service call. It incorporates Google maps so they also have directions. Before they leave our shop, they can view their calls and ask any questions that may arise.

Vorteile:

I like all the features but also that the features are customizable for our needs. Thryv is always making improvements and their customer service department is great!

Nachteile:

I don't like that some fields are required fields, as they don't apply to the way we use Thryv.

Antwort von Thryv

vor 2 Jahren

Hi MJ, thank you so much for your review. We are excited to hear how Thryv is saving you and your employees time when it comes to seeing appointments and directions. Thank you for your feedback on the required fields, I will make sure to take this back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe