Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Thryv

Eine End-to-End-Client-Experience-Plattform für kleine Unternehmen.

Erfahre mehr über Thryv

Vorteile:

Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.

Nachteile:

It can not connect to a dialer system which i need really bad may have to get another crm due to this issue.

Bewertungen zu Thryv

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,3
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,8/10

Thryv hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 492 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (492)

Donna Lynn
Donna Lynn
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Loving Thryv!

5,0 vor 5 Monaten

Kommentare: Excellent.

Vorteile:

It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!

Nachteile:

It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll.

Antwort von Thryv

vor 4 Monaten

Hi Donna, thank you for your review. It is great to hear how easy Thryv is to use and help with your online presents. Thank you for the feedback as well, we will take this back to our team for them to look into. - Gabe

Patrick
Piano Tuner/Technician in USA
Musik, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An easer scheduling manager

5,0 vor 5 Monaten

Kommentare: I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system.

Vorteile:

At first I was skeptical that Thryv could be the one scheduling management that would help me keep track of my appointments. When I really got down to using it, I was upset with myself that I had not started using this earlier. I now find it to be an essential part of my business. I am an older guy and I have had trouble comprehending other past appointment management systems. With Thryv, the ease of use for the client to schedule appointments and myself for approving and manually scheduling has been wonderful. I can't say enough good things about Thryv.

Nachteile:

A feature I feel that is missing is the ability for the client to pay me on the spot.

Antwort von Thryv

vor 5 Monaten

Hi Patrick, thank you for your kind words, and not sure if you knew, but we offer ThryvPay that allows you to take payments whenever and wherever you are, you can even send a link to receive the payment. Here is a link with more information. - Gabe https://www.thryv.com/features/thryvpay/

Jorge
Painting in USA
Baumaterial, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Don't work don't waist your time I spend around 3,000 and never have any potential clients

1,0 letzten Monat Neu

Kommentare: Never recommend this company just waisted Time and money

Vorteile:

Nothing sucks I spend money on marketing center and still have money there and you don't want me to give me the money back

Nachteile:

Everything is bad doesn't works bad quality

Antwort von Thryv

vor 3 Wochen

Hi Jorge, we are sorry to hear about your experience with Thryv. If you could, send an email to gabriel.vasquez@thryv.com with your account information and any other details. I can send this to our Executive Claims team for further assistance. - Gabe

Lisa
Marketing Director in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Best Small Business Software - THRYV

5,0 vor 5 Monaten

Kommentare: This is how THRYV works for us:CRM (all customer interactions in one place)Estimates/Invoices EffeneciesScheduling EffenenciesUploading images to customer files for estimatingSales tracking and reportingPast-due invoice managementOur overall experience has been 5-star. Can it do everything, no, but it has had our lives a lot more effective and efficient. I also want to mention that we still have some features we are not using, so it can only get better.

Vorteile:

THRYV gave us an "out of the box" software that feels customized. It checked more boxes than any other CRM software in the same price range. Their customer service is EASY to contact, which is a breath of fresh air! And I love, love, love the request for a new feature option. The best part about it is the features businesses request actually get done.

Nachteile:

I would like to see the marketing functions improved. This would include email templates and the ability to target customers by the date of their last purchase.During the set-up process, the importance of getting the Client Card to align with business needs was not explained. It's no mystery that the key to any functional CRM system is that the data has to be good. I don't feel there was enough emphasis on cleaning up bad data and setting up THRYV with the necessary data a business needs to achieve its goals. I don't believe it's THYRVs responsibility to understand every new client's needs, but if they explained the theory of "garbage in, garbage out" database management, I think more customers would be extremely happy with your software.

Antwort von Thryv

vor 5 Monaten

Hi Lisa, thank you so much for your review and valuable feedback. It makes our day to hear how Thryv has helped your business and will pass along your feedback to our team. If you ever need assistance, please reach out to our Free 24-Hour Thryv Support team at 844-998-4798 . - Gabe

Renee
CEO / Founder in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Are you a small business looking to thrive? Then you need Thryv!

5,0 vor 10 Monaten

Kommentare: I L-O-V-E using Thryv! I am your #1 fan.

Vorteile:

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

Nachteile:

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

Antwort von Thryv

vor 9 Monaten

Hi Renee, WOW thank you so much for your raving review, we truly appreciate it. We are so excited to see that your investment in Thryv is paying off and you are seeing a difference in your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Jenny
Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Disappointed, Don't waste your time or money

1,0 vor 3 Monaten

Nachteile:

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Antwort von Thryv

vor 3 Monaten

Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I can send it to our team for further assistance. - Gabe

Neta
Neta
Owner in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

THRYV is helping my business grow

5,0 vor 3 Jahren

Kommentare: Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business.

Vorteile:

Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.

Nachteile:

There are some functions that I don't use in my business and I feel they clutter my dashboard.

Antwort von Thryv

vor 3 Jahren

Hi Neta, thank you for this review and for making our day! We are proud to hear that the Thryv software and team are helping you with your business. We always say it is the little things that impress your customers and the automated birthday shoutouts put that extra little touch to connecting with them. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Stephen R.
Stephen R.
Vice President of Sales and Marketing in USA
Verifizierter Nutzer auf LinkedIn
Baumaterial, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

THRYV is Excellent!

5,0 vor 3 Jahren

Kommentare: Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.

Vorteile:

That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

Nachteile:

Cannot cc in the emailing portion and the limit of characters in the text and email side.

Antwort von Thryv

vor 3 Jahren

Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry. Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe

John
John
Insurance Agent in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Crafting your message

5,0 vor 4 Jahren

Kommentare: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Vorteile:

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Nachteile:

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

Antwort von Thryv

vor 3 Jahren

Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor

Hannah
Owner/Life Integration Consultant in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Thryv REALLY Cares

5,0 vor 5 Monaten

Kommentare: From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.

Vorteile:

Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!

Nachteile:

I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.

Antwort von Thryv

vor 5 Monaten

Hi Hannah, thank you so much for your kind words with this review. We are excited to hear how our Thryv team is here to help when needed. We understand that there are a lot of features with Thryv and it can be overwhelming, our advice is to take the top things you need to learn first, then reach out to our team for further assistance on the other features. Before you know it, you will be a Thryv expert! - Gabe

maher
Admin in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product Great Support

4,0 vor 3 Jahren

Kommentare: enrollment for our school and engagement for our families

Vorteile:

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Nachteile:

I am pleased with the software cannot think of anything

Antwort von Thryv

vor 3 Jahren

Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Kelly
owner in USA
Fotografie, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New to thryv

4,0 vor 2 Jahren

Kommentare: The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.

Vorteile:

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Nachteile:

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

Antwort von Thryv

vor 2 Jahren

Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to gabriel.vasquez@thryv.com with more details? I can pass this along to our team. - Gabe

Pamela
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HIPAA Compliant Reminder System Plus Web and Social Media Posts

5,0 vor 3 Jahren

Kommentare: They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend!

Vorteile:

First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.

Nachteile:

In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.

Antwort von Thryv

vor 3 Jahren

Hi Pamela! Thanks for the awesome feedback. We love having you and the team at Love your Healthy Life as part of the Thryv family! Please let us know if you're ever needing assistance, or have additional feedback for us! -Chandlor

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Thryv for HR use

5,0 vor 5 Jahren

Kommentare: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Vorteile:

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Nachteile:

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Antwort von Thryv

vor 5 Jahren

Hi, Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business! - Ed

Melanie
VP of Operations in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Improvements needed

3,0 vor 2 Jahren

Kommentare: Business automation has gotten a lot easier, as well as communication with customers

Vorteile:

simplicity of the software makes it easy for new employees to learn.

Nachteile:

many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice.

Antwort von Thryv

vor 2 Jahren

Hi Melanie, thank you for your feedback and I am sorry to hear about your experience with Thryv. I would love to see if I can help in any way, would you mind sending your account information to gabriel.vasquez@thryv.com? I can send your account to our Executive Claims team for further assistance. - Gabe

Jeromy
Owner and Founder in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Wouldn't run a business without it

5,0 vor 5 Monaten

Kommentare: It is crucial to the business I run!!

Vorteile:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Nachteile:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Antwort von Thryv

vor 5 Monaten

Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Mikayla
Owner in USA
Fotografie, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

This software saves me SO much time

5,0 vor 2 Jahren

Kommentare: I’ve had an overwhelmingly positive experience with Thryv

Vorteile:

Everything is amazing. I love this software and it’s ease of use.

Nachteile:

The lack of an Afterpay-like integration the way Square has.

Antwort von Thryv

vor 2 Jahren

Hi Mikayla, thank you for your great review! We are excited that Thryv is such a good fit for you. And thank you for your feedback, I will make sure to send this to our team! If you ever need assistance or a refresher on anything, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Julie
OWNER/CREATOR in USA
Konsumgüter, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer Relations

5,0 letztes Jahr

Kommentare: My experience with Thryv has been wonderful. The staff is not only friendly, but very knowledgeable of E-Commerce and how to succeed in my business.
After spending a large amount of my budget with two other services, Thryv is the only platform that made me feel that I have a team behind me and my Business.

Vorteile:

Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended

Nachteile:

If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.

Antwort von Thryv

letztes Jahr

Hi Julie, thank you so much for your review and valuable feedback. We are very excited to hear that Thryv has helped your business grow and that you can rely on our team to help you when you need it. I will make sure to take your feedback to our team to see what they can do! - Gabe

Patrick
President in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Criminal Organization

1,0 vor 2 Jahren

Kommentare: A very expensive nightmare. The yellow pages are flailing to stay alive but my preying on small business

Vorteile:

I tried the software because the concept sounded really good as a replacement for my CRM and for doing in-house social media marketing and reputation management. It was sold to me as though there was no contract and that I would be able to keep my website

Nachteile:

They cornered me into a contract and then although they let me keep my URL they took my website down and now I have to build a brand new one. They use your website as leverage to keep you in the contract. The marketing aspect of it is completely ineffective and even as a CRM I didn’t do very well. I felt like I was being lied to for more than a year. I still had to continue paying $300 a month even after I stopped using the software and expressed the dissatisfaction. Then once the contract is up they wouldn’t give me my website back. So $4000 and a year later I have no website and nothing to show for my time with Thryv. Then after they took my website down they had one of the representatives call me just to twist the knife and let me know that I could have my website back if I were to just sign another contract for $300 a month

Antwort von Thryv

vor 2 Jahren

Hi Patrick, I am sorry to hear about your experience with Thryv. We do take this very seriously and I will be sending this information over to our Executive Care team to look into this further. - Gabe

Alex
owner in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

As a part of DexYP I would advise you to STAY AWAY !!!!!!

1,0 vor 6 Jahren

Kommentare: I learned not to deal with crooked businesses like DexYP !!!!!!!!

Nachteile:

There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.

Antwort von Thryv

vor 5 Jahren

Hi Alex - We hate to know of the outlined frustration regarding your account experience. Our Executive Claims Team advised that all concerns were addressed during conversations with you regarding this matter. Thank you.

Richie
President in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

All in one Software

5,0 vor 10 Monaten

Kommentare: Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.

Vorteile:

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Nachteile:

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Antwort von Thryv

vor 9 Monaten

Hi Richie, thank you for your review. We are excited to hear that Thryv is making it easier for your business to have everything in one place and making it easier to communicate with your customers. We also appreciate the feedback on how we can improve, we will make sure to take this back to our team. - Gabe

Jonathon
Co-owner in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent for scheduling, invoicing, and social posts; not great for web editing.

4,0 letztes Jahr

Kommentare: Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.

Vorteile:

It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.

Nachteile:

The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.

Antwort von Thryv

letztes Jahr

Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe

Dr Robert
Health care business owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customer Service is the worst imaginable

2,0 vor 5 Jahren

Kommentare: Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.

Vorteile:

I’m able to respond to customers quickly

Nachteile:

Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.

Antwort von Thryv

vor 5 Jahren

Hello Dr. Howell, Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client! - Ed

Mj
President in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thryv is easy to use!

5,0 letztes Jahr

Kommentare: Thryv has been a huge time saver, allowing my technicians to see all the information about the next service call. It incorporates Google maps so they also have directions. Before they leave our shop, they can view their calls and ask any questions that may arise.

Vorteile:

I like all the features but also that the features are customizable for our needs. Thryv is always making improvements and their customer service department is great!

Nachteile:

I don't like that some fields are required fields, as they don't apply to the way we use Thryv.

Antwort von Thryv

letztes Jahr

Hi MJ, thank you so much for your review. We are excited to hear how Thryv is saving you and your employees time when it comes to seeing appointments and directions. Thank you for your feedback on the required fields, I will make sure to take this back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Kyle
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product!

4,0 vor 2 Jahren

Vorteile:

Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.

Nachteile:

Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.

Antwort von Thryv

vor 2 Jahren

Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe