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Über Donorbox
Binde schnell ein optimiertes Formular für wiederkehrende Spenden in deine Website ein, um die Prüfung zügig und in mehreren Schritten zu erledigen.
Donorbox is great for a basic integration to seek donations.
Limited in features to be fully functional with more current needs.
Nutzerbewertungen filtern (240)
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Nutzerbewertungen filtern (240)

Excellent Customer Support

In Betracht gezogene Alternativen:
Donorbox has helped us exponentially grow our donor base and total contributions
Vorteile:
Donorbox’s wide range of payment options and its ability to accept nearly every currency in the world makes it a vital component of our organization’s fundraising as our donors and members are located around the world.
Nachteile:
Thanks to Donorbox’s continual addition of new features, the cons we noted when we were first selecting the platform have since disappeared.
Works fine but be prepared to pay extra for integrations
Vorteile:
It is easy to use and set up. Lots of option for integrations. Chat support is usually quite helpful and responds quickly.
Nachteile:
Donorbox's functionality is just fine. To get a great experience out of it, you will have to set up a few integrations that have their own monthly costs. Donorbox recently lost their contact with 360MatchPro and did not notify users, which was frustrating. Setting up field mapping to Salesforce has been challenging and Support has not been helpful.
Donorbox Review
Vorteile:
Donorbox is great for a basic integration to seek donations.
Nachteile:
It is very basic and has not had many upgrades therefore it lacks the professional touch that many of the competitors offer.
Easy to Use
Kommentare: We've had great success with customer service answering our questions and solving any issues.
Vorteile:
Once we were set up, it was easy to use. We like the option to send out yearly receipts in a couple of steps. We also like to option to add offline donations.
Nachteile:
Nothing to improve on. Your services is what we like and look forward to using each month.
Great software and Excellent customoer Support
Vorteile:
Easy to find information about donors and create campaigns
Nachteile:
There is nothing that I can think of at the moment
Sound Salmon Solutions likes Donor Box
Kommentare: Excellen
Vorteile:
the Support is excellent and very quick to respond
Nachteile:
I do not know of any cons or negatives about Donorbox
Excellent donation platform
Vorteile:
Donorbox is easy to use, has a user-friendly interface, and excellent customer support.
Nachteile:
Donorbox is fantastic. We ultimately had to switch to a different platform that migrated more seamlessly with our CRM but I would definitely recommend it.
It's good
Vorteile:
Donorbox makes it easy for us to promote and track donations. We also like that we can ticket our events with it, without sending ticket buyers off to third party websites. It's simple, and therefore easy.
Nachteile:
The ticketing side is very simple, maybe too simple, but it's good for us as a small organisation.
Easy setup and good customization
Kommentare: A great system, reliable. A great alternative to act blue.
Vorteile:
Able to set up forms to meet regulations for campaign fundraising
Nachteile:
Deposits into bank account through another vendor is an added expense
In Betracht gezogene Alternativen:
Donorbox has a new fan!
Kommentare: Exceptional.
Vorteile:
The user journey to start donorbox was very well done. The YouTube videos, the Friday live training and the curated email messages as I began the journey. I felt very supported.
Nachteile:
Nothing so far. I’ve been so impressed.
In Betracht gezogene Alternativen:
An outstanding, creative and easy platform to grow funding, donors and engagement!
Kommentare: Do the fox gave me an easy, fast, creative solution to setting up online donations quickly and easily, managing my donors, giving great ways and tools to grow my donors and revenue, give great tools to expand online reach, give great ideas about peer to peer fundraising, and overall how to grow and expand my online revenue, campaigns, and engagement so I can have maximum impact
Vorteile:
It’s so easy to set up what is otherwise a complex set of functions to engage donors, engage your audience, manage campaigns, set up all types of giving options, and give you lots of great ideas at the same time to keep growing and engaging!
Nachteile:
Keep more videos on how to keep growing and engaging online company! Keep the customer support as fast and knowledgeable as it currently is!
In Betracht gezogene Alternativen:
Love it and so glad to no longer have 7 different options for asking donations!
Kommentare: Very customer service oriented. I really love working with DB. They just need to polish a few things before rolling out anything new and test it out. They usually fix whatever I inquire about, but I'm sad that the event and CRM software isn't up and running. So I'm still dependent on other programs.
Vorteile:
Tax letters/receipts that are sent out immediately.
Nachteile:
I wish their event features were on the level of eventbrite. I was so excited when they rolled out the events platform only to discover it just doesn't have the reporting and functions we need. I still have to use Eventbrite.
Kind Staff and Robust Features
Kommentare: Fantastic, I've worked with 3 other donation platforms and this one is by far the best value, best experience for me as an admin, and best experience for our donors.
Vorteile:
The staff at Donorbox are the kindest customer support folks I've ever worked with. Through learning the platform, migrating recurring donors from other platforms into Donorbox, and setting up an integration with our Salesforce account they have been helpful, patient, and simply pleasant to work with. Further, I appreciate that as Donorbox adds new features (such as crowdfunding) they don't put them behind a paywall.
Nachteile:
I know my marketing coworkers wish some of the design features gave us more customization.
Antwort von Donorbox
vor 4 Jahren
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
GVCF review
Kommentare: Brilliant
Vorteile:
Really easy to add to the website and use.
Nachteile:
Nothing as it works very well, we have no complaints at all
Just starting out but love it.
Kommentare: Excellent
Vorteile:
Ease of us in getting set up. Customer support when I had a problem was very good.
Nachteile:
Nothing identified yet as I just signed on.
Great experience
Vorteile:
It's easy to use. The customer service is excellent.
Nachteile:
At this moment there's no dislike.
Speedy Efficient Customer Service!
Vorteile:
I really enjoy the informative videos to help with understanding how to set up DonorBox. Also, the customer service I received was superior! The staff was very friendly and helpful.
Nachteile:
I did not like the increase in processing fee less than one month after joining without any time to meet the minimum requirement to keep the processing fee I was promised when signing up.
Integration Ease
Kommentare: Customer Service was helpful and quick.
Vorteile:
Easy integration between web, Salesforce and Stripe.
Nachteile:
I haven't run into anything yet that I don't like.
Great functionality
Kommentare: Great experience
Vorteile:
We've been using this for a year and have to spend time learning all it's functionality but it's great to have so that our supporters can donate online
Nachteile:
We need to learn how to use all of it - finding time is always a challenge for a small charity
Well suited for nonprofits
Vorteile:
We like the ability to easily set up campaigns as needed. Everything is within the customer’s control. The feature to email annual donation letters for tax purposes is invaluable. Hours of tedious work was avoided eith a literal click of a button.
Nachteile:
We would like the ability to record in-kind donations so that it can be included in our annual reporting.

Proven results
Vorteile:
Ease of creating campaign pages. donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.QR CODES had expanded our ability to fundraise onlineSaw a huge jump in online gifts since starting with donorbox!Saved on employee time and headaches!
Nachteile:
After donation page should be HTLM editable to allow for creative control. Ability to deploy a thank you video through the donor management system, that would then update through Salesforce (maybe by creating a link to the video?). That would be a big benefit.

In Betracht gezogene Alternativen:
NGO Donation Platform
Kommentare: It has been good. We have used since 2018 and they have rolled out more and more features. It has accomplished the couple things we needed it to do successfully. Beautiful forms that are customizable. I didn't see need for use of WP plugin even though we use wordpress, it didn't really add much there.
Vorteile:
We loved giving donors the ability to login to recurring gift management. It also allows donor to cover processing fees (and they use it if it's there!).
Nachteile:
Still being developed out dashboard. I've been wanting to see on receipt how much donor paid (like a split) of donation fees. Not able to do that yet.
Antwort von Donorbox
vor 4 Jahren
Thank you so much for your awesome review of Donorbox! We're thrilled that you're enjoying your experience with us and we appreciate your feedback! We'll be sure to share this with our product team. If you ever need our help or have any ideas on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
Super
Vorteile:
It is easy to use. It is manageable. It helps one reach places far.
Nachteile:
It was a bit complicated but once given an opportunity to learn it, it’s easy.
Donorbox's Customer Service Sets Them Apart
Kommentare: Overall, I would definitely recommend this product. Donorbox has helped my organization raise lots of money with their simple and easy to use platform.
Vorteile:
Donorbox is a newer, free platform for allowing donors of your nonprofit to make a gift to your organization. By far, the best thing about them is their customer service. If you or your donor(s) has an issue, you submit a ticket through email and they get back to you generally within one hour. They then work quickly with you to solve whatever problem you're having. They have sent out surveys to clients and asked what features we would like to see added.
Nachteile:
Donorbox has a login system for recurring donors, but none for donors who make a single gift or are regular givers. It would be great if that feature was included, as other companies that offer this type of service have. It would allow my organization to be more efficient and timely in other things we have to do.
Antwort von Donorbox
vor 5 Jahren
Hi there! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!
In Betracht gezogene Alternativen:
Game Changer
Kommentare: Integration with Salesforce NPSP, Pardot, and Wordpress - after a small learning curve, it's all seamless.
Vorteile:
I can't say enough good things about Donorbox. We were struggling to sync our data to Salesforce and manage recurring donors in prior systems. It was time consuming and inaccurate. We implemented Donorbox and bam - it just works. Their support is responsive. The integration is excellent. The interface is easy. Our recurring donors can manage their own profiles. It's been such a good fit that I recommended it to another client and helped them implement it. I don't usually write reviews but I had to do it here - it's just excellent and if it ever goes away I will cry.
Nachteile:
There's a learning curve. But it's small, and worth learning for our purposes.
Antwort von Donorbox
vor 5 Jahren
Hi Elizabeth! Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us. If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new. We'd love to hear from you!