Über Blitzz

Unterstützt Außendiensttechniker und Ausrüstungsendbenutzer durch eine einfache, videofähige mobile Service-Plattform.

Erfahre mehr über Blitzz

Vorteile:

Ease of use for both the customer and the agent.

Nachteile:

Inability to resize photos, overly long photo labels.

Bewertungen zu Blitzz

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9,2/10

Blitzz hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 19 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (19)

Liam
Director of Technology and Innovation in USA
Öl & Energie, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Blitzz Review for AES

5,0 vor 6 Monaten

Kommentare: Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great.

Vorteile:

The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running.

Nachteile:

I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies.

Antwort von Blitzz

vor 6 Monaten

Liam, thank you so much for taking the time to review. We really appreciate your business.

Anjel
IT Specialist in USA
Öl & Energie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Blitzz is better than you think.

5,0 vor 12 Monaten

Kommentare: I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

Vorteile:

Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

Nachteile:

Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

Antwort von Blitzz

vor 12 Monaten

Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

Keith
Building Inspector in USA
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Blitzz

4,0 vor 11 Monaten

Kommentare: Blitzz is easy to work and use. It is a great tool to have inspections.

Vorteile:

The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

Nachteile:

Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

Antwort von Blitzz

vor 11 Monaten

Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

Roy
Director of Customer Service in USA
Telekommunikation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use and implement Customer Service/Tech Support Tool

5,0 vor 2 Monaten

Vorteile:

Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service.

Nachteile:

As part of our Customer Service, we needed a payment collection/verification option. Not sure if that fits into the Blitzz vision.

Antwort von Blitzz

vor 2 Monaten

Thank you so much for your support, feedback and product suggestions. Our customers truly define our Product Roadmap!

Taye
Building inspection Supervisor in USA
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great inspection software minus the clutter! SIMPLE to use!

4,0 vor 12 Monaten

Kommentare: I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

Vorteile:

I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

Nachteile:

The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

Antwort von Blitzz

vor 11 Monaten

Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

Rick
Co-Founder - EVP Ops in USA
Geschäftsbedarf & -einrichtung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Remote Support Tool

4,0 vor 11 Monaten

Kommentare: This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

Vorteile:

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

Nachteile:

Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

Antwort von Blitzz

vor 11 Monaten

Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas.

Daniel
Daniel
VP Technology in USA
Verifizierter Nutzer auf LinkedIn
Versorgungsunternehmen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Appreciate your partnership

4,0 vor 11 Monaten

Vorteile:

No app download, screen capture, easy to setup

Nachteile:

Better explanation of SSO dependence on single domains

Antwort von Blitzz

vor 11 Monaten

Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path.

Saamiya
Tech Support Manager in Kanada
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software

5,0 vor 12 Monaten

Vorteile:

It is simplicity and does not require a lot of effort to start sessions.

Nachteile:

That the professional edition could not be integrated with our CRM unless you upgrade to the Enterprise edition.

Antwort von Blitzz

vor 11 Monaten

Hi Saamiya - Simplicity and ease of use is something we strive for with Blitzz. Thank you for your review.

Jozef
IT specialist in Slowakei
Versicherung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My experience with Blitzz

5,0 vor 11 Monaten

Vorteile:

It's easy for end users, understandable for customers, new tools measurement.

Nachteile:

We use only small part of functionalities, so Blitzz is sufficient for us and we don't have any issues for reporting.

Antwort von Blitzz

vor 6 Monaten

Jozef, thank you so much for taking the time to review. We really appreciate your business.

Michael
Project Lead in Kanada
Staatsverwaltung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Inspection Testting

5,0 vor 12 Monaten

Kommentare: very easy to use. might not have all the features some other, more mature, products have, but the ease of use over those products makes it much more desirable for end users.

Vorteile:

Very easy to use and to train new users to bring them into the program

Nachteile:

less features than some other competitors

Antwort von Blitzz

vor 11 Monaten

Thank you Micheal for your review. Keep in mind we are always adding features and our customers truly define our Product Roadmap.

Ryan
Ryan
Manager, Customer Support in Philippinen
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The absolutely simplest way to support customers via video

5,0 vor 6 Monaten

Kommentare: Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.

Vorteile:

Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.

Nachteile:

I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.

Antwort von Blitzz

vor 3 Tagen

Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap!

Cory
VP of CX in USA
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Customer Support and Quick deployment

4,0 vor 11 Monaten

Kommentare: The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used. They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.

Vorteile:

The "show me" technology was exactly what the Doctor ordered as we entered the Pandemic and still needed to support increasing activity across our footprint. Our products have become a necessity and having Blitzz instill a safety net for employees to feel confident that they had alternatives available to them that they could use to still deliver a great experience for our customers.

Nachteile:

I believe the application of this type of technology is better suited for training and assisting colleagues. It can be a challenge to get customers to quickly adopt this technology and it can lead lead to further frustration.

Antwort von Blitzz

vor 11 Monaten

Cory - Thank you for your review it contains important messages. Blitzz is proud to be part of the Customer Care transformation.

Sarah
Senior Risk Management Consultant in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Risk Management Site Inspections

4,0 vor 12 Monaten

Kommentare: As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to help them and conduct inspections, even when we couldn't meet face-to-face.

Vorteile:

Real-time annotation, pointer, flashlight, etc. Ease of use for our members Pricing is great Ability to stamp photos with saved bookmarks

Nachteile:

The bookmarks feature is great, but it doesn't allow enough characters to put a full CFR in - they have to be shortened and that sometimes confuses our members. I also wish we could add the bookmarks to the photos after the fact. Sometimes when we are conducting a virtual site inspection the member is moving around quickly and it takes a minute or so to find the bookmark you are looking for in order to take the picture. This task is made more difficult by the fact that the full regulation won't fit in the bookmark so you have to remember key words you did include.

Antwort von Blitzz

vor 11 Monaten

Hi Sarah - Thank you for your review and comments. You can use Search in Bookmarks, with keywords, which will speed up the process. We also love product ideas/suggestions! We will reach out. Thank you again.

Miguel
Call Center Supervisor in USA
Unterhaltungselektronik, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Blitzz is the Ritz of Remote, Visual Sales & Problem Resolution Platforms

5,0 vor 12 Monaten

Kommentare: Our call center handle OOW parts & accessories sales for consumer electronics, HVAC, appliance, and computer manufacturers. We use the Blitzz app mainly to: 1. Identify part/accessory needed on the product model to complete the sale on first call, 2. Obtain pic of part/accessory needed for Parts Research Request team to obtain part number & availability with manufacturer if the part is not listed on our parts lists, and 3. Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.

Vorteile:

Ease of use for both the customer and the agent.

Nachteile:

Not able to access the flash function on IOS devices.

Antwort von Blitzz

vor 11 Monaten

Hey Miguel - You need to add Marketing to your job description! Thank you for your review and love Blitzz is the Ritz.

Travis
Senior Manager, Customer Service in Kanada
Telekommunikation, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Blitzz review from TS NWTel

5,0 vor 11 Monaten

Kommentare: It's been an excellent overall experience thus far!

Vorteile:

Ease of integration and support received.

Nachteile:

Having the ability to use additional AI components.

Antwort von Blitzz

vor 11 Monaten

Travis - Thank you for the amazing review!

Irfaun
Sr Manager - Change Management in Kanada
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Blitzz

5,0 vor 12 Monaten

Kommentare: The product is simple easy to use, and has been an essential during the pandemic, and beyond

Vorteile:

simplicity and ease of use, and implementation was quick and painless

Nachteile:

would like to see augmented reality feature for end user self install/support

Antwort von Blitzz

vor 11 Monaten

Irfaun - Thank you for your review and comments. Our Blitzz Labs is working on AR options and we will have your team drive the testing and implementation!

Hon
VP Operations in Kanada
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good software to understand customer experience

5,0 vor 11 Monaten

Kommentare: We have been able to resolve some of the customer configuration or set up issues, and demonstrate to the customer how to use their products, all without having to sent their devices in for a repeat repair. Blitzz's markup and pointer tools are phenomenal in that regard.

Vorteile:

The function and interfaces are intuitive. It's the simple concept of linking people together to examine a problem, and it's done in a relatively uncomplicated way. Allowing for people to join in background without presence in front of the client also helped to make the sessions professional while training staff to handle customer questions and problems.

Nachteile:

Really can't think of anything to complain about at this stage.

Antwort von Blitzz

vor 11 Monaten

Thank you, Hon! Question on Customer Support - no rating? Must be because you have not needed to reach us for help. :)

Adrian
Manager, Customer Care Operations in Kanada
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ball Room Blitzz

5,0 vor 11 Monaten

Kommentare: We have shortened the customer resolution time as we can now walk customers through steps literally live.

Vorteile:

The ease of simply sending a text with a link in order for the customer to access.

Nachteile:

We do not have any complaints or negatives related to the product.

Antwort von Blitzz

vor 11 Monaten

Wow, Adrian! What kind words in your responses. Thank you for mentioning the impact of Blitzz.

Simon
Technician in Kanada
Maschinenbau oder Wirtschaftsingenieurwesen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Blitzz Vuzix Glasses

5,0 vor 12 Monaten

Vorteile:

Nice service tool for remote trouble shooting.

Nachteile:

Software monthly fees would be appreciated.

Antwort von Blitzz

vor 11 Monaten

Simon, thank you so much for taking the time to leave an excellent review. We really appreciate your business.