Blitzz Erfahrungen

The absolutely simplest way to support customers via video

Kommentare: Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.

Vorteile:

Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.

Nachteile:

I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.

Blitzz Review for AES

Kommentare: Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great.

Vorteile:

The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running.

Nachteile:

I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies.

Blitzz

Kommentare: Blitzz is easy to work and use. It is a great tool to have inspections.

Vorteile:

The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

Nachteile:

Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

Blitzz is better than you think.

Kommentare: I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

Vorteile:

Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

Nachteile:

Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

Great inspection software minus the clutter! SIMPLE to use!

Kommentare: I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

Vorteile:

I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

Nachteile:

The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

Appreciate your partnership

Vorteile:

No app download, screen capture, easy to setup

Nachteile:

Better explanation of SSO dependence on single domains

Great software

Vorteile:

It is simplicity and does not require a lot of effort to start sessions.

Nachteile:

That the professional edition could not be integrated with our CRM unless you upgrade to the Enterprise edition.

My experience with Blitzz

Vorteile:

It's easy for end users, understandable for customers, new tools measurement.

Nachteile:

We use only small part of functionalities, so Blitzz is sufficient for us and we don't have any issues for reporting.

Great product. Its uses in the field are incalculable

Kommentare: Fantastic experience, I look forward to incorporating blitzz even more in the coming months.

Vorteile:

I like how versatile the product is, and how I can connect from anywhere with a hotspot. My voice comes across clearly, as does image quality.

Nachteile:

Ease of set up was a bit turbulent, but the team at Blitzz saved the day.

Blitzz is the Ritz of Remote, Visual Sales & Problem Resolution Platforms

Kommentare: Our call center handle OOW parts & accessories sales for consumer electronics, HVAC, appliance, and computer manufacturers. We use the Blitzz app mainly to: 1. Identify part/accessory needed on the product model to complete the sale on first call, 2. Obtain pic of part/accessory needed for Parts Research Request team to obtain part number & availability with manufacturer if the part is not listed on our parts lists, and 3. Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.

Vorteile:

Ease of use for both the customer and the agent.

Nachteile:

Not able to access the flash function on IOS devices.

Great Remote Support Tool

Kommentare: This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

Vorteile:

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

Nachteile:

Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

Excellent Customer Support and Quick deployment

Kommentare: The leadership of Blitzz was by far the most collaborative and supportive of any customer support technology platforms I have encountered or used. They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.

Vorteile:

The "show me" technology was exactly what the Doctor ordered as we entered the Pandemic and still needed to support increasing activity across our footprint. Our products have become a necessity and having Blitzz instill a safety net for employees to feel confident that they had alternatives available to them that they could use to still deliver a great experience for our customers.

Nachteile:

I believe the application of this type of technology is better suited for training and assisting colleagues. It can be a challenge to get customers to quickly adopt this technology and it can lead lead to further frustration.

Risk Management Site Inspections

Kommentare: As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to help them and conduct inspections, even when we couldn't meet face-to-face.

Vorteile:

Real-time annotation, pointer, flashlight, etc. Ease of use for our members Pricing is great Ability to stamp photos with saved bookmarks

Nachteile:

The bookmarks feature is great, but it doesn't allow enough characters to put a full CFR in - they have to be shortened and that sometimes confuses our members. I also wish we could add the bookmarks to the photos after the fact. Sometimes when we are conducting a virtual site inspection the member is moving around quickly and it takes a minute or so to find the bookmark you are looking for in order to take the picture. This task is made more difficult by the fact that the full regulation won't fit in the bookmark so you have to remember key words you did include.

Easy to use and implement Customer Service/Tech Support Tool

Vorteile:

Blitzz is very easy to use and required little training so that I could get the team up and running quickly. The OCR feature is great and the photos provided what we required for Customer Service.

Nachteile:

As part of our Customer Service, we needed a payment collection/verification option. Not sure if that fits into the Blitzz vision.

Blitzz review from TS NWTel

Kommentare: It's been an excellent overall experience thus far!

Vorteile:

Ease of integration and support received.

Nachteile:

Having the ability to use additional AI components.

Blitzz

Kommentare: The product is simple easy to use, and has been an essential during the pandemic, and beyond

Vorteile:

simplicity and ease of use, and implementation was quick and painless

Nachteile:

would like to see augmented reality feature for end user self install/support

Inspection Testting

Kommentare: very easy to use. might not have all the features some other, more mature, products have, but the ease of use over those products makes it much more desirable for end users.

Vorteile:

Very easy to use and to train new users to bring them into the program

Nachteile:

less features than some other competitors

Good software to understand customer experience

Kommentare: We have been able to resolve some of the customer configuration or set up issues, and demonstrate to the customer how to use their products, all without having to sent their devices in for a repeat repair. Blitzz's markup and pointer tools are phenomenal in that regard.

Vorteile:

The function and interfaces are intuitive. It's the simple concept of linking people together to examine a problem, and it's done in a relatively uncomplicated way. Allowing for people to join in background without presence in front of the client also helped to make the sessions professional while training staff to handle customer questions and problems.

Nachteile:

Really can't think of anything to complain about at this stage.

Ball Room Blitzz

Kommentare: We have shortened the customer resolution time as we can now walk customers through steps literally live.

Vorteile:

The ease of simply sending a text with a link in order for the customer to access.

Nachteile:

We do not have any complaints or negatives related to the product.

Blitzz Vuzix Glasses

Vorteile:

Nice service tool for remote trouble shooting.

Nachteile:

Software monthly fees would be appreciated.