Shepherd's Staff - ELCA version

Bewertet am 30.12.2014
Mike K.
Parish Administrator
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Pros - many features with separation by function and control of whom may access what features with levels of authority to view only, update, or manage; many built-in reports; flexible "do-it-yourself" reporting tool; powerful extract capability; several standard reports in ELCA reporting format; knowledgable and technically saavy telephone support staff. Very flexible in how it may be used within the church. Software updated based on user feedback. Cons - Can't think of any.

Works great!

Bewertet am 21.9.2018
Jennifer K.
Office Manager
Religiöse Einrichtungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is a well thought out program that we use daily. With some minor tweaks, it would be a bit more user-friendly with regard to inputting and maintaining parishioner information.

Vorteile: The program is well organized and relatively easy to use without too much instruction. It is easy to look up congregation members, track giving and generate reports and mailing lists.

Nachteile: The layout is a bit cumbersome on the member pages. It would be better if everything were in list form, rather than having everything so spread out on the page. Also it would be great to have some ability to customize the page layout with the exact information that each church/ministry needs.

Shepherd's Staff

Bewertet am 4.8.2010
Juli S.
Office Manager
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We converted from a DOS based program to Shepherd's Staff 10 years ago, selecting SS for ease of use, good customer support and affordability. It has met our needs very well. They offer an online accessible product called Member Connect that draws from the information in Shepherd's Staff. We believe this product is a great value especially for small to mid-sized congregations.

Vorteile: Ease of use
Affordability
Fantastic customer service
Generate reports easily

Nachteile: No payroll module

Church 360 Ledger only

Bewertet am 14.11.2019
Beth J.
Bookkeeper
Religiöse Einrichtungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Not much - Had big expectations from Shepard's Staff Financial package -

Nachteile: Too many to list but as an overview - as a CPA of almost 40 years I have never seen an accounting program with so many issues - Balance Sheet does not include Equity. Statements do not have company headers (so if you have 2 different books as we do for our early learning center and our church - the statements do not have which book they are representing). General ledger does not have beginning balances or ending balances for accounts - just the current transactions - cannot save customized reports for future months use - General Ledger is sorted by account names (program does not use account numbers) so the general ledger does not follow the Balance Sheet/Income/Expense format - Bank reconciliation: report does not show DIT/O-S checks - can't sort transactions by type - only by date - very cumbersome flipping through bank statement - bank rec doesn't have totals by deposit,checks,electronic funds so if you are off you have no idea which area to review - deactivated accounts still show up on financial statements - had dedicated accounts (Liability in Shepard's Staff) that came over as a postive asset - totally messed up the balance sheet cash account - 1st person I spoke with at client services was not helpful and very condescending - finally got the manager involved to get my balances correct.

Administrator

Bewertet am 14.12.2009
Jim S.
Administrator
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I give it a 4.8 stars out of 5. Very good and the tech support has to be rated near the top!

Vorteile: "I want to..." window made it easy in all modules to do the most common features with ease.
Had everything that we needed to do all church business and member record keeping.

Nachteile: Could have better Icon's for quick understanding of product.

Switching to 360 has been a big headache for our church

Bewertet am 8.7.2015
Paul C.
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Our church "upgraded" from Member Connect in December 2014 and the transition has not gone well for us. Unfortunately a lot of the things that made Member Connect an easy tool to organize our small groups and emails was replaced with a much clunkier system. Most importantly for us as a mid-sized congregation (250 worshipers), the calendar and group system only has two tiers (the master calendar and then all the group calendars below), which means you can't really create sub-groups for anything. The calendar function is clunky (for example, you can't skip to a specific date, you have to click through each month to get the date you're trying to find). And the email system relies on Outlook, which means you can't schedule emails to send at a future date if your computer is off. The website is nice and pretty user friendly, and the customer service is generally pretty responsive, but overall it's a poor administrative tool. When all is said and done, I think we'll be looking for a new database system sometime in the near future.

Don't do it

Bewertet am 24.1.2016
Jim S.
Elder
Quelle des Nutzers 
1/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Since switching from MemberConnect we can no longer send emails out to our congregation as 360 has caused our domain to be flagged by many of the Internet providers in our area. We are now looking for an alternative website company to work with as 360 tells us the problem is our problem and not theirs. Sorry but for $79.99/month that is not a good answer or a good solution. Do yourself a favor and beware of this product.

Antwort des Softwareanbieters

von Concordia Technology Solutions an 28.1.2016

Hi, Jim.

I'm sorry for the continued problems you have had with the email function in Church360 Unite. We have reached out to WideOpenWest requesting that they unblock our email domain, but it's out of our control at this point.

If you find a different provider, we will be happy to work with you to make the transition easier.

Peter Frank
Manager, Concordia Technology Solutions

Church360 Ledger has all of the essential financial tools for managing a church.

Bewertet am 4.4.2018
Verifizierter Rezensent
Director, Executive Projects (Office of the DHS Director)
Staatsverwaltung
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: For church finances, I believe this has the most functionality and is the easiest to use on the market.

Nachteile: I wish they could update the software and add more than just financial management tools, such as managing individual giving and tithing.