Flipdish Erfahrungen

Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

Kommentare: There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

Vorteile:

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Nachteile:

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

I find Flipdish to be a great company with excellent customer service

Vorteile:

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Nachteile:

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Flipdish's handle customer disputes

Kommentare: I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer.

Vorteile:

Inexpensive and easy to use. Provide complete solutions to new business.

Nachteile:

The least I like about this company (not software) is the way they handle credit card disputes.

Great Product to ween away from Third Party Services

Vorteile:

What I love about this product is its user friendly portal and customer insights. The tools Flipdish offers allows companies to understand customers analytics. Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer. The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services. And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data Yes - you read that part correctly. You have access to your customer data for your own marketing No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Nachteile:

There is nothing I can say that is negative about this company, nor its services

APP online ordering

Kommentare: Professional. Would like more feedback on the current negotiations of fees and charges. Tablet version of the terminal would be more ideal!

Vorteile:

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly. Once its plugged in and broadband working it runs smoothly. Allowed make changes by emailing or calling customer care. Up to date technology for customer and user satisfaction.

Nachteile:

Unable to make changes through portal access. Unable to upload images from back office. Integration is all at a cost. Commission rates should be more competitive.

Great software and great company to work with!

Vorteile:

Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

Nachteile:

Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.

Very good from start to finish.All people within the company are very customer focussed

Vorteile:

With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company

Nachteile:

To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface

Very end user friendly, professional service, great product.

Kommentare: Push notifications direct to our customers, measurable loyalty program,
Happier customers with easy to use - two touch ordering.

Vorteile:

Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.

Nachteile:

More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.

Super quick and very easy to use

Vorteile:

Very easy to use and get used to. The software is also very responsive and all our staff members are happy.

Nachteile:

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Great service and always about continuous improvement

Kommentare: Brilliant, very cooperative, full of continuous improvement projects and excellent customer care

Vorteile:

Ease of use and customization, always improving and adjusting to customer needs, very user friendly

Nachteile:

Only few unexpected crashes historically but resolved quickly and not ongoing

Great staff support, and very efficient

Vorteile:

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Nachteile:

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Ginos diner

Kommentare: Never had a problem that they didn't fix or couldn't fix for me , their service is top standard

Vorteile:

So staff friendly and reliable and complete package for customers

Nachteile:

Nothing this software is easy to use and reliable

Very handy to use and excellent customer service.

Vorteile:

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Nachteile:

Nothing really. Everything i want is there. Never had any major issues.

Fantastic application for business

Vorteile:

Very easy to use . Any time we can change the menu, Opening time etc etc our self . Don’t need to call customer services , weekly basis we receive all the information about business with Flipdish like total sales, to all number of orders , total revenue, accepted orders , rejected orders etc etc etc they summarised every thing which information you need they send in one e Mail

Nachteile:

There is nothing least for my opinion . Just need to advertise every where

Flipdish has exceeded my expectations

Kommentare: It is not just the software that makes this company. The people and the support team have been amazing. So friendly, engaging and quick to respond. It makes the process painless. The software looks professional and I have had customers say how easy it is to use. The software gives an online customer option that people are looking for these days. I am very happy with flipdish.

Vorteile:

Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive.

Nachteile:

Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible.

Excellent

Vorteile:

admin panel and control over customers and sales

Nachteile:

There is nothing the I can thinks about

Flipdish_Review

Kommentare: I’ve been with Flipdish almost a year now and everything has been great .. menu and price changes are just an email away the team at Flipdish are great to deal with and positive feedback from customers using the app.

Vorteile:

Software to someone like me who is not an expert is very easy to use

Nachteile:

No cons whatsoever I’ve used different software in the past and this by far is the easiest to use

Outstanding

Kommentare: Exceptional customer support and super efficient support team!

Vorteile:

The customer support is second to none. The team are so friendly and efficient.

Nachteile:

There is no weak link in the flipdish team

Great Irish Company

Vorteile:

Easy to use and navigate. Easily updated

Nachteile:

Needs a simplified weekly Sales reports

Excellent app

Kommentare: Very satisfied

Vorteile:

Very easy to use and customer service is amazing

Nachteile:

There is nothing which I don’t like . Very happy with Flipdish

Review

Vorteile:

Easy to use adaptable Customer friendly

Nachteile:

The printer alarm Noise Little one dimensional

Good service

Kommentare: More customers and facilities on ordering!

Vorteile:

Easy to use, customers liked it

Nachteile:

I am not able to change the opening and closing time by myself

Quick responding, friendly staff

Kommentare: Easy to use, easy to update and edit, responsive team.

Vorteile:

Allows my customers to go from address to order completion in a very few amount of clicks. Easy to edit and update menu items.

Nachteile:

We have not experienced any major issues with this software.

Brezzis woodfired pizza

Kommentare: I think Flipdish is very professional and respond very quickly to any queries
This is the key to success and if they continue in this mode
It will be very successful

Vorteile:

Very easy to use It’s clear and concise

Nachteile:

Customers have a few issues with ordering on line - can’t pay on line - can’t put name on order

Excellent customer service

Kommentare: Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you.

Vorteile:

Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.