Toky Erfahrungen

Outstanding Product

Kommentare: We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton. Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes. I cannot, I mean CANNOT, recommend these guys highly enough.

Vorteile:

Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

Nachteile:

Nothing not to like about this super product..

Toky is the best choice out there!

Kommentare: As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.

Vorteile:

The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings

Nachteile:

There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.

Service has significantly declined

Kommentare: Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services and quality have remained the same but the customer support has significantly decreased and the price increased so there is no value in using this service.

Vorteile:

Toky, offers many features and has a nice interface that is easy to learn and navigate.

Nachteile:

Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support. My team has been using Toky for years, calls often drop and many times it's also hard to hear incoming and outgoing calls.

Best option on the market for sales department

Kommentare: We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

Vorteile:

It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Nachteile:

Currently it's not possible to set a separate Administrator account without it being a User (paid)

Nice and easy to use! Good support

Kommentare: I can easily call with members and also with the feature "Power dialer" we can call quicker.

Vorteile:

We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user.

Nachteile:

Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes

Sound Big Pay Little

Vorteile:

Ease of Setup Customization Click-to-call Works with Google Sheets Cost effective

Nachteile:

My only real complaint is that using the Google Sheets addon you have to click the phone number, the blue button, and then the call button to initiate the call. It would be more efficient if I could just click the phone number and then only one button to initiate the call.

Excellent software

Kommentare: I'm running business abroad and with Toky I can have a phone number in my home country and receive calls normally over internet connection.

Vorteile:

The pricing, the reliability and possibility to have only one user unlike many competitors which require multiple users.

Nachteile:

Sometimes apps are a bit glitchy. Nothing serious, most important features like calling and receiving calls work well.

Reasonably easy to use product, but lacks stability and experienced many issues

Kommentare: Toky was a reliable, and cheap phone service that was effective when we were working from the office. However, when we had to switch from home, we experience so many issues with connectivity and stability, that we had to switch from Toky to another service that offered better connections.

Vorteile:

We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly. They have an app which is also useful for taking calls via mobile phone. The customer service is prompt and helpful, and the people who were at Toky and clearly passionate and useful!

Nachteile:

When we switching to Work From Home, we experienced many connectivity issues with Toky. Apparently the internet strength and bandwidth required for connectivity and stability is very high, and not a typical home-internet play suffices. We experienced 50% of calls dropping, and when asking the customer support team, they constantly told us it was the internet.

Good VOIP Solution with excellent CS support

Kommentare: Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations

Vorteile:

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill! Features that I like - 1. Call Recording 2. Ease of adding and removing agents 3. Easy to set up international numbers if you have international teams 4. Zendesk integration 5. IVR

Nachteile:

I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team.

Incredible Support, Many New Features, Clear Call Quality!

Kommentare: I love that my entire team can be housed under one phone number—including texting! It's been an invaluable part of our business. I love Toky.

Vorteile:

* SMS from the app * Integration with CRMs like Pipedrive, etc. * Fantastic (and fast) customer service * Bulk SMS merge using Google Sheets

Nachteile:

* Still growing their design; interface can be a little buggy at times

Not worth the trouble

Kommentare: Overall, it was profoundly negative. The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the system. Calls have issues and the forwarding set up on the backend does not always work. I am in the process of trying to port out to another carrier at this point.

Vorteile:

The backend is very easy to set up with no complicated IVR phone trees. Porting a number over is also very easy.

Nachteile:

Many quality issues. The customer support response time is typically hours after contacted, after which they ask you for more information then never respond. Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed.

Toky support team is the best support team ever.

Kommentare: Great experience.

Vorteile:

Toky support team is the best support team ever. These guys send a response in just seconds. Are always available for every customer. I'd been testing other platforms and sometimes I have to wait to Monday to receive a response. In toky, you receive answer immediately.

Nachteile:

I would like to hear the phone ring instead the app ring when someone call me trough the iOS App.

Easy-peasy

Kommentare: Very good, and great value.

Vorteile:

The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive. Great for someone who's never had to administer an office phone system.

Nachteile:

We still experience poor call quality on occasion, particularly at one of our office locations that's in a coworking space. We've checked with our internet service provider, and we have excellent service, so it's likely not our ISP. Also there were previously some issues with the dialer feature not reading entries/numbers correctly when working with numbered selections on a recorded line.

Best value, service and support.

Kommentare: after reviewing other providers, Toky is the most flexible and affordable tool out there. I am very happy with the service.

Vorteile:

The flexibility, user friendliness and definitely the price.

Nachteile:

At the beginning some features were not available but they have done improvements over time.

A great phone system , works well with Zoho CRM

Vorteile:

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team. They offer a solid solution that will grow with our company. The support they offer is almost spotted on

Nachteile:

At the moment, the system is offered all i need

Satisfied overall

Kommentare: The very first reason we chose Toky out of all the similar products is because Toky is the only platform that allows calling to China. There was some issues that we encountered in the beginning when we used it, but the Toky team has been nothing but helpful. It took both sides some time, but eventually we solved the issue. Their CSR are very efficient, even when it's midnight on their side. Of course, there is still a big space for improvement, but with this attitude and dedication, Toky will stand out among the others in no time.

Vorteile:

1. Enables calling to China 2. Records all the calls 3. Notifies missed calls 4. Multiuser platform

Nachteile:

1. Connection might be unstable during some calls 2. Might be not easy to understand why my calls are not getting through sometimes

Excelent experience. Whenever there is a problem, customer support takes action.

Vorteile:

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Nachteile:

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

Simple and inexpensive but buggy and bad service

Kommentare: Liked the product first but we then had issues with integrations and timing and the customer support was horrible.

Vorteile:

Simple. Priced well. Clean user interface. User experience was done well too. A good number of integrations.

Nachteile:

Customer support and many bugs with apps and integrations. Calls were being missed. We made many attempts to rectify to no avail.

Easy to use. Sales reps love it

Vorteile:

The platform is very easy to use and implement.

Nachteile:

The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call)

It just works

Vorteile:

Availability of app on desktop and web app

Nachteile:

No official mobile application, relies on 3rd party

Perfect Fit for International Startup

Vorteile:

I looked at all the various competitors to Toky and there was no question that Toky was the clearest path toward accomplishing our goal of connecting half a dozen people in several countries into one cohesive point of contact. It's incredibly simple. Interface is perfect. Tons of options, but easy to understand and get everything set up. The Android app works flawlessly too. Customer support is almost immediate.

Nachteile:

I can't honestly say that I've found anything that I don't like. So far, so good!

Amazing Support

Kommentare: Good. using it everyday to call prospects

Vorteile:

Sometimes the call lags depending on where u call

Nachteile:

Amazing support, super attentive and fast.

Cost effective Call Center

Kommentare: Its easier to keep track of information that we liaise with the customers with the recordings available compared to us manually keep track of information. Being able to check back on conversation helps alot in extracting minor information that might be missed out during actual conversation.

Vorteile:

Toky is a very cost-effective solution for SME who wish to have their own call centre.

Nachteile:

There's some lag when loading the interface on webpage, would prefer a smoother experience.

Toky User Review

Vorteile:

Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone.

Nachteile:

How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's.

Best Service

Kommentare: so far I feel the app is user friendly, all challenges i once had , have been sorted out in a timely fashion.

Vorteile:

Very easy to use and track your progress, and the Toky team is friendly and very helpful

Nachteile:

so far I've had no complaints, i only had an issue with connection, it was sorted out, and ive had no complaints since