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Über Gruveo

Ein magischer Anruflink, mit dem Kunden ein persönliches Gespräch mit dir starten können. Ermögliche Kunden, dich kostenlos ohne Anmeldung oder neue Anwendungen per Videoanruf zu kontaktieren.

Erfahre mehr über Gruveo

Vorteile:

Makes it easy to communicate with clients through video calls. It integrates with an extensive range of other external apps.

Nachteile:

If for whatever reason you miss the call it doesnt give you any info to track the call or person.

Bewertungen zu Gruveo

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,4
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/10

Gruveo hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 54 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (54)

Michael
Michael
Founder in USA
Verifizierter Nutzer auf LinkedIn
Automotive, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

AN AMAZINGLY INNOVATIVE TOOL!

5,0 vor 5 Jahren

Kommentare: As I mentioned, this is absolutely a great and innovative tool to help connect people with each other through video calls.

Vorteile:

The ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology. With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link.

Nachteile:

Nothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO!

Shaun
Sales Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

TWO MEN AD A TRUCK Gruveo

4,0 vor 3 Jahren

Kommentare: Gruveo has truly helped our business become far more efficient and productive. We are able to do more within a day with far less effort. This has helped to make our in home consultation experience no less than what it was before COVID-19

Vorteile:

The ease of use is fantastic for both the technical and non-technical. G

Nachteile:

The software appears to work better when I'm suing data vs wifi.

Antwort von Gruveo

vor 3 Jahren

Shaun, thank you for reviewing Gruveo. We are thrilled that Gruveo has helped your business through COVID-19! Regarding the data vs. Wi-Fi issue, could it be that your Wi-Fi connection is slower and/or less reliable? Please feel free to get in touch with us at support@gruveo.com so we can help you look into it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Grafikdesign, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gruveo is a good option for online meeting but not the best

3,0 letztes Jahr

Kommentare: Overall it is a good option for online meeting but not the best or i can't depend only on it

Vorteile:

It is easy to use with a simple interface. Also, the quality of voice is good

Nachteile:

I didn't like the quality of videos. Also, I didn't like the option of disconnecting after minutes when the main person goes out

Antwort von Gruveo

letztes Jahr

Thank you, we appreciate your feedback! I have passed your comments on to our product team.

Edwin
Edwin
Administrative Assistant in Kenia
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best web tool that enables a marketing setting or group connect easily through video links.

4,0 vor 3 Jahren

Kommentare: It has helped me as one of the group administrators to communicate easily with customers thereby coming up with agreements that are beneficial.

Vorteile:

Basing on the its ease of use, it has a simple and interactive interface allowing anybody to use. Since it deals with a market setting, it is easy for one to communicate with the customers or buyers easily and negotiate well even if they are in different geographical locations. Lastly is that unlike with other alternative apps, its not a must for buyers to create account instead the only important thing is the link which will allow them join.

Nachteile:

Even though it is the best for a group setting in terms of calls that is both video and audio. Once you are called and you don't answer then it is hard for one to follow who called him or her.

Antwort von Gruveo

vor 3 Jahren

Thank you for the review, Edwin! We are thrilled that you're finding Gruveo useful in your business. Regarding the missed calls, the caller is prompted to leave you a message if they cannot reach you via your Gruveo link. We call this feature "Text Mail" and you can learn more about it in our Help Center.

Brandy
Founding Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very easy to use!

5,0 vor 3 Jahren

Kommentare: Experience has been excellent. We are easily able to provide virtual visits to anyone without an app download!

Vorteile:

We use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us.

Nachteile:

It would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around.

Antwort von Gruveo

vor 3 Jahren

Hi Brandy, thank you for your feedback and sharing how Gruveo helps in your business. We have noted the point about the bigger on-screen buttons, thank you for suggesting it!

Ross
Associate Director in USA
Einzel- & Familiendienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Generally pleased with this product

5,0 vor 3 Jahren

Kommentare: Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic. Beyond that, it has allowed clients from a distance to avoid the barrier of travel time and cost to be able to connect with their therapist when the client lives in a community with very few resources present.

Vorteile:

The two most important factors that lead us to use Gruveo were that it meets privacy requirements and that it is easy to use for our clients. We use Gruveo for telehealth counseling, and our therapists report that it has worked well for clients to connect. Transitioning to Gruveo went smoothly with great support.

Nachteile:

Therapists have reported that sometimes the platform kicks the off or that there are issues with clients being able to sign in. Occasionally the audio quality has not been great. As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform.

Antwort von Gruveo

vor 3 Jahren

Ross, thank you very much for reviewing Gruveo! We are very happy that it has enabled you to continue working with clients during the pandemic. Regarding the connection issues (in particular the clients being unable to sign in), please get in touch with us at support@gruveo.com so we can help you troubleshoot those.

Dave
COO in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The "gold standard" for one-on-one conferencing. It just works.

5,0 vor 7 Jahren

Kommentare: This is a purely browser-based conferencing service that allows us to easily connect with our team, clients, and prospective clients. Most other services require a program installation to use the full capabilities of their system. Some require a program installation to use them at all. The service is also very easy to use. There isn't a lot of complicated explaining before starting a call. Most of the time, I just send a link and have a call. The link makes starting a call as simple as jumping to a website. It just works! Potential clients don't like to install special software just to have a conversation. In addition, some are in closed systems that don't allow the users to install programs on their computers. In such scenarios, a browser-based service is imperative to have more than a phone conversation with the other party. Gruveo' service quality is as good or better than any of the competition. I think the only way to beat their quality is with dedicated lines and possibly dedicated hardware.

Vorteile:

Gruveo makes it very easy to connect with other people over the web. I don't think there's a simpler service available. You can literally send someone a hyperlink and be talking in seconds. We had four basic evaluation criteria: 1) browser-based, 2) good audio, 3) clear screen sharing, and 4) multiparty. Gruveo was a hit on the first three from the beginning. They recently introduced multiparty conferencing, so item four is now covered, too. With Gruveo, the calls are easy to make and the call quality is equal to or better than every other service I've tried (roughly 15 to-date). Once I discovered Gruveo, it became my basis of comparison for every other service I tested. Only one other service has performed as well and as consistently, but it is not purely browser-based. In addition, Gruveo offers call recording. This is handy for training calls and presentations. Also, the developer is very responsive. I have seen several forums, including this one, where he has engaged with the users in a very constructive manner.

Nachteile:

The new multiparty system is still a little green. It's difficult to keep up with the participants in an audio-only call, because there's currently no easy way to identify the various participants. The developer is working on a way for participants to identify themselves. Hopefully, that update will happen soon.. Also, there's no way to get rid of someone who doesn't belong on a call. That's probably due to this originally being more of a social interaction service than a business tool.

Gabriel
IT Sysops in Uruguay
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It's so easy to use and has a lot of friendly features like storage and download videocalls

4,0 vor 3 Jahren

Kommentare: It's the best videocall on the fly platform that I've tryed! very simple and realible

Vorteile:

I like the easy of use that the platform offers to the users and how it works, the application works very well in almost any browser only asking for permissions to use microphone and webcam

Nachteile:

The lack of integration, in the past Gruveo offers an API to use, and it had some features like download videocalls to S3, generation of custom links in the moment, I'll like to see those features again, and some kind of improovement on the web interface to offer the posibility to create a custom wating room, a dashboard with nice statistics and the posibility to customize the records filename.

Antwort von Gruveo

vor 3 Jahren

Thank you for the review, Gabriel! We are glad to hear that Gruveo works well for you. It is true that we no longer offer Gruveo for Developers (the API) to new customers. However, you can still store your call recordings in Dropbox and Google Drive, and you can generate custom room links on the "Set up a Call" screen in your account dashboard. Please feel free to reach out at support@gruveo.com if you need assistance using these features. I have passed the rest of the features you mentioned to our product team for consideration. Thank you for suggesting them!

Gianni
Marketing Coordinator in USA
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gruveo - A Great Option for Business Related Video Calls

5,0 vor 3 Jahren

Kommentare: Overall, gruveo has served our company well and we use it in several different facets of our business. When we do a Virtual In-Home Consultation, we use gruveo to set up the video call. When we do virtual interviews, we use gruveo to send a link to candidates for the interview.

Vorteile:

Once installed, gruveo is easy to use and has a very fluid interface that makes navigating easy.

Nachteile:

Occasionally, clients would have an issue with the link that we sent them and I'm not sure if that was a user error or a software error.

Antwort von Gruveo

vor 3 Jahren

Gianni, thank you for the review. We're happy that Gruveo solves your company's needs! Regarding the link issues, please get in touch with us at support@gruveo.com so we can help you sort those out.

Riley
Office Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gruveo Review

5,0 vor 3 Jahren

Kommentare: Easy to use for the office & our customers. Fairly priced. Would definitely recommend!

Vorteile:

The software is super easy to use. We use it to do virtual estimates for customers & even customers with zero technology skills can figure it out since it is just clicking a link. I also like that the customer doesn't have to create any login/password information to video with us.

Nachteile:

I wish their was a downloadable version so we could always be logged in on a software versus a tab.

Antwort von Gruveo

vor 3 Jahren

Hi Riley, thank you for the review! We're happy that you and your customers enjoy Gruveo's ease of use. Thank you for suggesting the idea for the downloadable app, we have passed it on to our product team!

Benjamin
system analyst in Guatemala
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good product

5,0 vor 3 Jahren

Kommentare: It has helped us to make doctor-patient conferences for our virtual appointments.

Vorteile:

I work in the telemedicine area and it has helped us to make the conferences between the doctor and the patient, everything is very fluid with the link, the calls are of high quality. very happy with the software.

Nachteile:

how difficult it is to manage the users and that the links are not so modifiable

Antwort von Gruveo

vor 3 Jahren

Thank you for your review. We are happy that Gruveo has helped you streamline your telehealth operations! We have passed your feedback regarding the user and link management to our product team to see how we can improve it. Thanks!

Randy
CTO in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Only option out there that has the option to call to a group of users at the same time.

5,0 vor 3 Jahren

Kommentare: Solves my issue of having a video support call go to our entire staff.

Vorteile:

I can setup a link and have it ring multiple users and the person that is the most free can take the call. Its like a video call that calls a department vs a single user. I have not found anything else that is easy to use that has this feature.

Nachteile:

I currently do not have any issue. Solved my needs!

Antwort von Gruveo

vor 3 Jahren

Thank you for the review, Randy! We're happy to hear that Gruveo works well for you.

Jonathan
Project Manager in USA
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Revolutionized Service Support

5,0 vor 3 Jahren

Kommentare: It has been very positive for all parties involved.

Vorteile:

The ease of use with our customers makes servicing our locations much easier for both our team and our customers.

Nachteile:

I don't like how the audio cuts out when flipping the camera around on phones. Sometimes will be in conversation with customer and miss part of convo when camera is flipped.

Antwort von Gruveo

vor 3 Jahren

Jonathan, thank you for your feedback! We are excited to hear that you are enjoying Gruveo's ease of use. The audio cutting off when the camera is flipped is a necessary byproduct of the connection having to be re-established behind the scenes. Having said that, I have passed your feedback on to our product team to see if this can be mitigated.

Zafer
Managing Director in USA
Medizinische Geräte, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

High quality video meeting platform

5,0 vor 2 Jahren

Vorteile:

We have great experience with Gruveo's video conferencing features.

Nachteile:

All is fine so far with Gruveo, I have no negative aspects to mention here.

Antwort von Gruveo

vor 2 Jahren

Thank you for your review, Zafer! We're happy to hear that Gruveo works well for your business.

Victor
Key Account Manager in El Salvador
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Incredible Improvements

5,0 vor 3 Jahren

Kommentare: Gruveo is allowing us to continue our disruptive approach to the market by making a traditional industry grow to a remote current approach

Vorteile:

I started using Gruveo about 2 years ago, and I hated it, had multiple connection issues, my customers had a hard time joining calls and videos would randomly not become available. I completely discontinued the use because of this. Recently started using it again, it has incredible impacting improvements, we had ramped down to using a single account for our organization and are now considering ramping back up due to the stability, reliability, ease of use for our customers and the improvement on the quality of videos.

Nachteile:

Integration with our CRM and systems are not possible, we would like to drop everything directly into our systems

Antwort von Gruveo

vor 3 Jahren

Hi Victor, thank you for the review. We have made lots of improvements over the past couple of years and we're happy to have you back! We do offer options for CRM integration, mainly via the recently introduced webhooks. Please check our Help Center for more information or get in touch with us at support@gruveo.com.

Enrique
Team Manager in El Salvador
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great tool for video call recording

5,0 vor 3 Jahren

Kommentare: Besides the couple of experiences in which the audio isn't recorded, I have really enjoyed using Gruveo. I wish more people would use it and it was allowed to be used more often at work. It would definitely save us more time in our calls.

Vorteile:

I enjoy using Gruveo because it is very simple to use. I send links to my customers to join me in a video conference call and it is easier than using Google Meet. Customers don't worry about having an account, just clicking on the link and switching their camera.

Nachteile:

Sometimes, when I record a call the audio doesn't get recorded. This is very inefficient since I have to call my customers back and do another session.

Antwort von Gruveo

vor 3 Jahren

Thank you for your review, Enrique! We are delighted that Gruveo has been working well for your business. Should you run into the recording issues ever again, please get in touch with us at support@gruveo.com so we can look into this for you. Thanks!

Michel
President in Kanada
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

easy of use

5,0 vor 3 Jahren

Kommentare: Our sales dpt uses Gruveo for there weekly meeting. Our clients can use it to reach there sales manager very quickly. During this pandemic, webcam system is mandatory to do business.

Vorteile:

We embedded Gruveo with our ERP. Very configurable. Quick installation.

Nachteile:

Honestly I didn't find issue or something I dont like.

Antwort von Gruveo

vor 3 Jahren

Thank you for the review, Michel! We are glad to hear that Gruveo helps your business run smoothly.

Nicole
Team Lead in Jamaika
Bau, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gruveo is convenient

5,0 vor 3 Jahren

Vorteile:

It gives our clients ease of access to remote meetings with our representatives and automatically records each interaction.

Nachteile:

The lack of unlimited storage which leads to mass deletion of recorded interactions.

Antwort von Gruveo

vor 3 Jahren

Hi Nicole, thank you for the review! We are excited to hear that Gruveo has been working well for your business. Regarding the call recordings, Gruveo also supports Dropbox and Google Drive in addition to the built-in storage. Please give those other options a try!

Sandro
SysAdmin in Deutschland
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Software and service is great an easy to use.

5,0 vor 3 Jahren

Kommentare: Services works perfectly. There are no downtimes yet. Video and Voice quality is perfect. There s no need to install software for our customers what makes it easy to use for everyone

Vorteile:

It s easy to use for our empoyes and our customers. The only thing our custormers need is a webbroser.

Nachteile:

Integration in a webshop is very easy and done within several minutes

Antwort von Gruveo

vor 2 Jahren

Thank you for your review, Sandro! We're thrilled that Gruveo works well for your business.

Michael
GM in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome product

5,0 vor 3 Jahren

Kommentare: Fantastic - it has really helped us reach our customers and become more efficient.

Vorteile:

It's very easy to use, especially for the customer. I love being able to record videos directly to Google.

Nachteile:

It seems like there's been an ongoing issue for the longest time with some iphone devices where the volume doesn't work when the camera is flipped

Antwort von Gruveo

vor 3 Jahren

Thank you for the review, Michael! It's true that some iPhones used to have issues with the incoming sound, but Apple seems to have fixed it in the recent iOS versions. Please feel free to reach out at support@gruveo.com if your callers continue experiencing those issues.

Ethan
Virtual In Home Consultant in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Gruveo Review

4,0 vor 2 Jahren

Kommentare: Overall the experience has been good.

Vorteile:

The best part about the service for our company is the ability to video call without having to download an application. Being able to use the service through a web browser on a mobile phone is key.

Nachteile:

I have had issues where someone's phone doesn't switch from handheld mode to speaker, so they can not hear the meeting without having the phone pressed to their ear, which defeats the purpose of the video call.

Antwort von Gruveo

vor 2 Jahren

Thank you for reviewing Gruveo, Ethan! We're happy that it works well for your company. Sorry to hear about the speaker issues. This used to be a problem on iPhones but it looks like Apple fixed it in iOS 15. If your callers still experience this problem, please reach out to our support at support@gruveo.com. Thank you!

Matt
Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Professional Software with no download needed

4,0 vor 3 Jahren

Kommentare: We have used this to do virtual walkthroughs of customers homes, rather than physically travelling to the customer home.

Vorteile:

The main advantage is that there is no download or app needed. Working with customers of all ages and tech savviness, the ability to connect via video with no software download nor account signup is a huge advantage.

Nachteile:

We have experienced some issues with Apple products. However, Gruveo has been good about resolving those rather quickly.

Antwort von Gruveo

vor 3 Jahren

Thank you for your feedback! We are happy to hear that Gruveo has been working well for you.

Jose
Customer Specialist in Bolivien
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gruveo Rocks!

4,0 vor 5 Jahren

Kommentare: I use Gruveo to check the fence lines for the customers . We asses their fence line together and use the video recording (amazing feature btw) to create a fence quote. Everything is done in a timely manner and hassle free.

Vorteile:

The fact that the client does not need to download any software to use Gruveo makes it that much easier to use.

Nachteile:

The audio goes in and out most of the time.

Mariah
Customer Service Representative in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Virtual Consultations

4,0 vor 3 Jahren

Kommentare: Gruveo is nice and quick.

Vorteile:

I like most about this software because it's very easy to send the link and connect with the customer. Soon as they click the link they are tuned in.

Nachteile:

I dislike that it's connection problems. Sometimes it is very hard to hear the customer, one or both of us is mute all the time. I can see the customers frustration because I can never know what to tell them.

Antwort von Gruveo

vor 3 Jahren

Hi Mariah, thank you for the review. We are sorry about the audio issues you have been experiencing. Some iPhones used to have issues with the incoming sound, but Apple seems to have fixed it in the recent iOS versions. If you experience further problems, please get in touch with us at support@gruveo.com, we'll be happy to help!

Kelly
Senior Launch Customer Specialist in Trinidad und Tobago
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gruveo is great!

5,0 vor 3 Jahren

Kommentare: Video calls during covid, has been so much easier with Gruveo

Vorteile:

Easy for clients to use and even easier to connect!

Nachteile:

Service used to be poor, but I believe the signal and connection is much better

Antwort von Gruveo

vor 3 Jahren

Thank you for the review! We continuously work on improving Gruveo and we're happy to hear that the connectivity is now better for you.