Post Planner Bewertungen

von Post Planner

Durchschnittliche Bewertung

  • Gesamt
    3.5/5
  • Benutzerfreundlichkeit
    3.8/5
  • Kundenservice
    3.3/5

Über Post Planner

Cloud-based social media marketing tool which assists firms with content discovery, post scheduling and performance tracking.

Erfahre mehr über Post Planner

Zeigt 96 Bewertungen

Carolyn R.
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017

"Great Feature Set For Bargain Price"

Vorteile: It seems like most reviews are from people who had issues after cancelling their subscriptions. As a current user, I have no experience or feedback to offer regarding that. What I love about Post Planner is the ability to schedule my Facebook, Facebook Groups, and Twitter posts so that only certain types of content go out at certain times AND the posts are then added back to the end of the queue (if you set them to). The only other tool I've seen that does this comes in at a SIGNIFICANTLY higher price point (albeit with more features, but Post Planner is a great option for those of us on a budget!). I also love that I can save my favorite Facebook pages and easily share their content by adding it to my queue directly through Post Planner (doing this manually is a pain, having it within Post Planner is amazing). Maybe they suck when it comes to billing and cancellations, but as far as the actual app goes, I'm very happy with it!

Nachteile: There can be a bit of a learning curve when it comes to setting up your schedule and maintaining your queue. It's not HARD, per se, but little things get changed easily without realizing it, so you have to know what to be on the lookout for.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017
Jon R.
Business Administrator
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 22.3.2018

"It's an effective tool for its purpose. "

Vorteile: It offers trending topics and posts for you to place on social media. You don't have to go surfing for it. It's readily available for you in one place. Time is money, how true!

Nachteile: I don't like that some of the trending material is not rated G. I think there should be a filter somehow within the program, to better please users from every perspective. In fairness, Post Planner is just reporting what's trending but not everyone wants to see all of it. It's not over the top material but not wanted by all either. For example, there could just be a rated G section within the program.

  • Quelle des Nutzers 
  • Bewertet am 22.3.2018
Ishan S.
Co Founder
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 3.10.2019

"Plan Now And Post Anytime"

Vorteile: - Very convenient software. Saved a lot of peak traffic time problems for me.
- Has good integration with multiple platforms like facebook and twitter
- The mobile application has a neat interface too
- Has a simple design

Nachteile: I don't dislike anything about this product. It is a simple platform and gets the job done.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 3.10.2019
Jerry S.
Host
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 20.9.2018

"JUST. STAY. AWAY."

Kommentare: As I said, any positives that Post Planner may have brought to our businesses were outweighed by their lack of transparency when it comes to billing, and their absolute disregard for their customers. We ended up tied down to a platform that we now hated using for another 16 months after our last payment was taken.
If you're looking for a social media scheduling platform, do yourself a favor and look elsewhere, unless you enjoy giving your money away and being treated like cr*p by customer support.

Vorteile: We started using Post Planner in 2015 to accelerate my wife's online business and social media reach. Their scheduling features are good. I used it for my own FB and Instagram channels as well, and the ability to quickly find content does add some value to the platform... but their shady billing practices outweigh any positives I can think of.

Nachteile: It wasn't the app itself that was the issue, but after we had signed up for it, Post Planner did a few changes to their pricing structure that weren't communicated very clearly. We ended up on an annual plan (no complaints there) more expensive than what we'd originally signed up for (some complaints here), and then realized that we had been charged for another year of use, 4 months PRIOR to the plan running out, with no option to cancel or get a refund. Numerous emails to customer support returned the same response that many other users report: "It's in our terms and conditions, so you're s**t out of luck." Not quoted verbatim, but the overall message was very clear - Post Planner prefers to hold on to customers' money than to the customers themselves.

  • Quelle des Nutzers 
  • Bewertet am 20.9.2018
Shannon C.
Virtual Support Specialist / Owner
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 31.1.2018

"Easy tool for planning Facebook and Twitter posts"

Kommentare: Great product for posting on Facebook and Twitter. It shaved a lot of time off of managing social media profiles.

Vorteile: Post Planner was one of the first schedulers I used for posting to Facebook. It was so simple to use. It was easy to find relevant posts based on categories and then schedule them based on Post Planners recommended times or your own Facebook insights. I used it for my personal/business pages and my client's business pages. Set up was quick and their tutorials and blog are excellent resources for growing your pages.

  • Quelle des Nutzers 
  • Bewertet am 31.1.2018
Elizabeth R.
Manager
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 16.10.2019

"Post Planner is limited"

Kommentare: The overall experience was just okay. I was hoping Post Planner had more good content, but it was limited which made it very frustrating. It also does not support the big social media platforms that I want to use. If you want to keep it simple, then Post Planner is for you.

Vorteile: We’ve been using Post Planner for about 12 months. The software is really simply to use. Features are limited. The articles are not updated, articles are very old. Post Planner also does not support many social media formats. You are allowed to link to 10 or more social media formats except it’s only compatible with two of the top 10 sites. Post Planner did not meet the requirements I was hoping for.

Nachteile: What I did like about Post Planner was it is very easy to use. When you do find content even if it is limited, planning, scheduling and posting was a breeze. You can schedule to release anytime and you can put as many as you like in the queue if you can find something good to post. Options are simply, therefore, you don’t have to figure out how to use it.

  • Quelle des Nutzers 
  • Bewertet am 16.10.2019
Anil J.
Sales Operations Manager
Automotive, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    4/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 24.9.2018

"There are some good things about Post Planner, but still not the best one to use."

Vorteile: It is an application for planning what content should be posted on your social media. It enriches you with new ideas. All patterns of relevant data are analyzed and a prompt input is provided. It helps to narrow down the content that will be the most relatable for your target audience. You can plan when to release which post. The timing and frequency of posts on social media play a huge role in determining the traffic that your website or forum accumulates. The application provides an interface for adequate planning so that you can post your data at the best time.

Nachteile: The worst thing about this product is the negligence of customer support people. They never seem to be available. They sent me a bill every month asking to renew and I never wanted to buy their product after using it for one month as I found another better product.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 24.9.2018
Heather T.
Owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 6.9.2019

"Hasn’t kept up with technology"

Kommentare: Post Planner served us well for a couple years. The original system had quick support and it seemed to be just a couple people running things. After a while it became hard to even find non automated support. Things started not working as well and the software did not keep up with the ever changing social landscape. We finally made a change to another company which was a little more cost effective and far more robust.

Vorteile: The time saving of social media posting.

Nachteile: You couldn’t carry over feeds from one user to another so we would have to recreate. Feeds that used to work for our industry seemed to diminish over time. Would like to see content based posts be included.

  • Quelle des Nutzers 
  • Bewertet am 6.9.2019
Mayur T.
Infrastructure Engineer
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 13.8.2018

"Post Planner is not what it actually claims to be."

Vorteile: The procedure to get enrolled is easy. They also provide some exceptional blogging tips. It lets you schedule your post releases I several social media depending on the order you actually want them to.

Nachteile: The whole deal of understanding the working of this application may take a while. There have been various problems with the cancelation of the subscriptions. The support team does not provide sufficient help with issues regarding the cancelation of subscriptions. The billing options set up are quite ridiculous and this could drive to other similar applications which work with a better performance. Many a time, the refunds due to the removal of subscriptions have taken months. When enquired, the support team often advised using the application in a better way.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 13.8.2018
Adith K.
System Administrator
Finanzdienstleistungen, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 4.8.2018

"A below average tool for social media marketing"

Vorteile: The application is easy to set up and work on. It helps you plan and schedule your social media post to maximize its reach and engagements. It helps in recycling and rescheduling old posts and provides tutorials about the using of their blog. It is an affordable option.

Nachteile: The application lacks in some basic features. It gets automatically updated and upgraded to another version which is priced high. It is difficult to cancel your account. Poor customer service and support team. Lacks in integrations. It is not linked to Instagram and Pinterest. The refunds take a lot of time to be processed.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 4.8.2018
Verifizierter Rezensent
Content Manager
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.3.2019

"Very great app for finding and scheduling content"

Kommentare: Very positive​. I use it every day for posting on Twitter (and sometimes Facebook).

Vorteile: - It's an all-in-one app. There's no need to go elsewhere to find great content. You can find it within the app and then schedule it with just a few clicks also within the app.
- There are a few options on how to schedule content. You can create a schedule and just drop the content into the queue, or you can schedule the content to publish at a certain​ time, with​ the option to have it repeat.
- The "recycle" feature​, which can add your content back to the end of the queue once it's been published.

Nachteile: - Posting is limited to Facebook and Twitter
- The content search feature is limited and doesn't allow users to search for content that doesn't have the search keyword in the title

  • Quelle des Nutzers 
  • Bewertet am 3.3.2019
Lisa T.
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017

"A Must Have Tool for Facebook...."

Vorteile: Successful marketing on social media involves building a highly engaged audience before you can sell to them. I LOVE Post planner and it's a must if you are doing any marketing on Facebook. I use it for my diabetic fan page. Not only can I schedule a week's worth of content, I can recycle my most popular posts, and find content from authority sites to share on my page as well. It's worth the investment. Post Planner also offers some incredible advice, training, and study guides on their blog to help you build a highly engaged audience with speed, pleasure, and ease. Post Planner is the first tool I recommend that my clients use.

Nachteile: One thing I would like to see Post Planner add are more social media channels such as Pinterest, Instagram, and LinkedIn.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017
Michelle C.
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 8.11.2016

"Buyer Beware. Untrustworthy. Policy of charging three months in advance with no refund is just not good business."

Kommentare: A company worth its salt would not have to employ a policy of charging for their service three months in advance of the renewal date with no email notice and NO possibility of a refund. Oh - but that's in their terms around the 1300 word mark so read carefully and buyer beware! This company is a great example of how unethical companies take advantage of consumers. I manage several social media accounts and purchased a membership for $60 in Feb 2016 because their advertising promised that I could generate more posts for my clients with increased engagement in a shorter amount of time. During my first trial, I was not very impressed with the quality of the posts but was not ready to totally give up. Months later I got a chance to go back to it. I really put a lot of time and effort this time into pouring through post, article, and other suggestions to find something of value that wasn't just "fluff." Many of the posts and article suggestions were too generic or not appropriate for use with business social media accounts. I could only use about one of every 15-20 posts I had to look at. When I tried to save custom searches, they ended up mostly producing ZERO suggestions with any stars (more stars indicate higher levels of predicted engagement). I have clients in several different industries, so it is quite odd that nothing popular could be found for any of my custom searches. It was all - "have a great day" puppies, and "you can do it" cats. Anything that wasn't along those lines would not ever have any stars. Now I know there is popular content for the industries I serve since I work in social media every day. I did end up posting some of these silly "fluff" posts because PostPlanner promises that your engagement will go up. Not only did I get less engagement from their posts, I got my first spam complaint on facebook :( I decided that I had burned through way too much time with this program and I had a few more months until it expired so I set a reminder to give it one more shot before I canceled. Lo and behold, in November 2016, I was charged $93.37 by PostPlanner. I was taken by surprise. "This must be a mistake," I thought. I was in no way prepared or willing to pay anything for this silly service let alone almost $100! I do a lot of commerce over the internet and am even a web hosting vendor myself. So I think, "No Problem." I figured I would just tell them I didn't intend to purchase the service renewal and request a refund. SURELY, that would not be a big deal since THERE IS NO MONEY OUT OF THEIR POCKET and since it goes through PayPal, it would literally take seconds to log in to PayPal and click the "Refund" button (as I know from personal experience with my business). But I was denied stating that their plan renews anytime within 90 days before your due date and it is NON-REFUNDABLE once it goes through. After a few emails back and forth (which were obviously boilerplate because I see the same responses on this site), the last correspondence is (and I quote): "Hi Michelle-
I'm very sorry you are unhappy. Our policies are very clear in our terms.
Regards,
Leeann"
Yes - it IS stated in their policy. This policy is accessible from a link at the bottom of their website and start at about word 1200. Some will argue that it is my fault and I did not read the 73 paragraphs consisting of over 5600 words outlining all of the terms in the middle of my work day when I was trying to increase my productivity. And they would be correct. But I am also a business owner and a very active online consumer. I believe that we should be able to have just a little tiny bit of trust when we make a purchase. When a company puts some very non-standard early billing terms in their agreement that have no reason or justification and just plain don't make sense, it seems like it is only a sorry tactic to increase their revenue. I have in the past refunded fees charged for something (that did not cost me anything) if there was a misunderstanding. Even if it was clear in my terms. This is so rigid and outside of my business experiences over the last 15 years. Personally, I go above and beyond to make sure my customers understand their billing! If I had to charge three months in advance for something, you better believe I would send an email or something. Just so I wouldn't have to deal with all of these bad reviews if for nothing else! This is just bad business and very unethical to me. I have never in my life heard of charging someone so far in advance for a virtual service and then refusing refunds! This is why I am writing this. This is so obviously an attempt to rip people off.

Vorteile: There are no pros. The quality of the service is low, my engagement did not go up, I received my first spam complaint in over 5 years of working with social media for business.

Nachteile: Product usefulness is low, the cost is high, billing policy is unnecessarily unfair at best and unethical at worst.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 8.11.2016
Andy M.
Head Of Marketing
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 20.11.2017

"The fastest way to schedule your social media posts"

Vorteile: -Create a full schedule once and never enter a time for your posts anymore !!! (instead of planning each post)
-Recycle + reschedule feature
-Integration with snip.ly
-Content Suggestions
-Bulk uploads
-Price
-Customer Support (had a problem once which was solved within ten minutes after submitting a ticket)

Nachteile: -Some of the feature of more complex (and significantly more expensive and often more cumbersome) solutions are missing. You can't monitor all your feeds, mentions, and social media accounts from a dashboard. But again, Postplanner is a really way faster than other solutions. You can always integrate another prouct on top just for the purpose of streaming feeds and monitor performance.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 20.11.2017
Dean R.
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 14.8.2017

"The content folders are a lifesaver"

Vorteile: The content folders are an absolute lifesaver. I've consolidated all content into one location instead of spending hours and hours a week running from tools like Hootsuite to Feedly to even an Excel spreadsheet. This saves time by letting me consolidate and organize, then it scores all of the content so I can easily choose the top performing content and schedule it for posting. The star ratings take any questioning out of the posting process. I know exactly what's worked and in a matter of moments can schedule to social.

Nachteile: I haven't been able to find much real estate related content. Would help to add additional feeds or pages that National brands can use.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 14.8.2017
Diane B.
Sr Mortgage Loan Officer/Branch Manager
Finanzdienstleistungen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 9.8.2017

"Simple, powerful, my go-to app!"

Vorteile: I've used Post Planner for the last 2 years and couldn't be happier. It's easy to add team members, and allows us to drop years of blog content into our queue at times perfect for our audience. This has simplified everything about our process. And the Canva integration makes image creation a dream!

Nachteile: It would be great if you could add more Facebook Pages for the mortgage and real estate industry to Find. It's been difficult finding anything we don't already share.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 9.8.2017
Verifizierter Rezensent
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 16.5.2016

"So many better options - with better service and pricing"

Kommentare: We used Post Planner after a recommendation from Kim Garst (who we later learned has vested interest in PP). After 14 months of wasting our time "accepting" the poor performance and useless helpdesk guy (thanks for nothing Scott), we decided to move our account to an alternative that has now worked flawlessly. From our experience, Post Planner are dodgy and with so many useful alternatives, can not in good faith send even my worst enemy to their "service".

Vorteile: - Easy to add account - but it doesn't mean they will be used correctly.
- They are great at ripping people off... not a Pro for the consumer, but a pro for them perhaps.

Nachteile: From posts never going out on time - or at all, through to being upgraded without permission to plans costing 3x my signup cost.

Antwort des Softwareanbieters

von Post Planner, Inc. an 18.5.2016

Hey Andrew..

Sorry you had a bad experience with the app or confusion about the annual plans renewing per the Terms of Service agreed upon during signup.

As mentioned in my replies our annual plans do renew within 90 days of the 12 month anniversary to avoid any lapses due to credit card billing. And at a prorated amount. You were never charged for an upgrade that you didn't agree to, and in fact we gave you the next level plan at no additional cost, saving you about $300.

Sorry if that caused any confusion.

I looked over all the conversations from you over the year or so you were with us and there was never any indication from you about having problems with the app. If you did have any we would certainly address immediately as we take support requests very seriously and on average reply in less than 15 minutes to inquiries.

Yes Kim is a great lady and no she does not have a vested interest in Post Planner. We just have mutual respect for one another.

We're working hard over the next 5 months to completely revamp how we find and show users content, adding more social sites to post to as well as a true mobile app, browser extensions, etc.

Hopefully you'll come back and give things a try.

Sincerely,
Scott Ayres

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 16.5.2016
Verifizierter Rezensent
Principal Copywriter, Content Marketer & Author
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 8.3.2016

"Don't bother"

Kommentare: Post planner promises a lot but delivers very little in practice. The images/quotes they suggest you share deliver limited reach and results. You will do better simply searching for images on Pinterest with high repins and using that as a base. If you have your RSS feeds managed through an external program like Feedly and use a program like Buffer or Hootsuite, then PostPlanner will not be of any use.

Vorteile: * Easy to set up.
* Their blog has some useful tips.

Nachteile: Trying to cancel your account is like trying to get out of a cult. Read the teeny tiny fine print hidden on page 5003 of the site terms. Unless you give 60 days notice of cancellation, they will merrily auto bill you without any notification that you have been stung. If you dare to request a refund, you will be bombed with "let me show you how to use it better" emails and a refusal of a refund. If you must test PostPlanner out for your business, choose a month-to-month account as you have a fighting chance of cancelling when it doesn't work.

Antwort des Softwareanbieters

von Post Planner, Inc. an 7.4.2016

Thanks for the review and feedback, although I wish it were a bit more positive...

Our goal is to provide users with proven content that has performed very well on social media so they can quickly Find, Plan and Post it to Facebook or Twitter.

Chasing Reach on Facebook is like trying to catch the wind. It's tough and takes alot of time, energy and work. Our goal is to help make that easier with the proven content so you don't have to spend hours searching around the web and making a guess at what may or may not perform.

It doesn't always work for every page as there are many factors involved regarding Reach, as you know.

We offer a 100% money back guarantee, which is clearly posted on our site and we adhere to that religiously (not quite like a cult as there's no kool-aid to drink!). If you canceled within those guidelines and we messed up please reach out to us so we can fix it. The annual plan renewal process is also clearly stated on our site and is agreed up on as well unless cancelled before the renewal occurs.

Again if we missed something please let us know.

We value and respect all feedback.

Thanks.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 8.3.2016
Jess R.
Director
Onlinemedien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 10.6.2017

"Great strategic tool for increasing engagement on social media platforms"

Kommentare: The ability to get highly engaged posts from social media platforms and reuse them. Easy recycling and scheduling features cut down on time spent planning posts each week.

Vorteile: The ability to source highly engaged posts in the form of photos, articles and statuses by topic really adds to a business' overall strategy to get their audience engaged so that it helps your reach when it really matters - when you have a promotional post that you want your audience to engage with.

Nachteile: Set up is a little clunky and difficult - as you have to source your own material from hashtags, URLs or own content first. But once it's set it it's relatively easy to have this rated by the software

  • Quelle des Nutzers 
  • Bewertet am 10.6.2017
Myca A.
Director, Customer Experience
Philanthropie, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.5.2018

"Pretty Basic Post Planning Tool"

Kommentare: If you're trying to start up a new social network profile, it may be a good way to quickly get content flowing. However, original content is often best -- even if you have to recycle some of your own work to keep content flowing.

Vorteile: The concept is good: you select a few topics and it magically plans posts to help drive social media engagement. Unfortunately, Facebook and Twitter are pretty savvy, and seem to be able to tell when these "viral" posts show up on your account and drop the number of people receiving your information. Some people have success, but mostly it defeats the purpose of original content.

Nachteile: You should really expect to get what you pay for. Savvy followers will realize that they're getting recycled images that they've seen before . . . probably.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 5.5.2018
Verifizierter Rezensent
Founder
Verlagswesen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 18.8.2017

"Very Helpful"

Vorteile: This simple app has helped our business grow. The search provides us with interesting, relevant new content each day so that we post more, and more widely, with more likes and retweets. The ease of the app has increased both the range and size of our share audience, bringing attention and new people to our company. If, like us, you have a media product that you need to keep in front of people, this clean, easy-to-use app will help you a lot.

Nachteile: Presently, the app is limited to Facebook, Twitter, and Pinterest. Instagram access would be nice addition.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 18.8.2017
Verifizierter Rezensent
Tourism & Destination Marketing
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017

"Stress Relief"

Vorteile: The ease of using Post Planner to find up-to-date and meaningful content for my site is impressive. The results are astonishing also. Give it a try!

Nachteile: Recommend that you continue expanding resources to include new voices in the media. It's looking good!

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 3.6.2017
Russ S.
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.4.2016

"Buyer Beware!"

Kommentare: Very basic product that lacks the functionality or ease of use of other products on the market. Worse of all, once they have your credit card they make it very difficult to cancel. The automated cancellation process does not work and even though I cancelled by email they still debited my card a year later and refused to refund. Beware of this lot!

Nachteile: Lack integrity, poor support, unable to cancel online.

Antwort des Softwareanbieters

von Post Planner, Inc. an 6.4.2016

Hi there,

I'm so sorry to hear about your unfortunate experience. That would never be our intention. I appreciate your feedback, as criticism or any other feedback always offers the opportunity for improvement.

I want to address each of your points as they’re all extremely important.

1. Very basic product that lacks the functionality or ease of use of other products on the market. -

We work hard to bring the best product to the market. While you might feel we’ve failed in certain areas (and no - we don’t aspire to be everything to everybody), we do 3 things extremely well. We help you Find, Plan and Post your content for maximum reach and engagement.

2. Worse of all, once they have your credit card they make it very difficult to cancel. -

Our goal is to turn every customer into a raving fan. That does not mean we gather your credit card information and hoard it. While we’d love to retain you as a customer, we understand that sometimes our product and your needs just aren’t the best fit.

3. The automated cancellation process does not work and even though I cancelled by email they still debited my card a year later and refused to refund. Beware of this lot! -

Our 100% money back guarantee is clearly posted on the site and abided by within customer support. If there was a situation where you fell within that guarantee and we did not honor it, my apologies. Please reach out and we’ll rectify this immediately. But, if you had signed up for an annual plan, you would know through our Terms of Service that you are therefore enrolled in automatic billing for all prospective years until a formal cancellation is submitted.

Look forward to hearing from you.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.4.2016
Christian R.
Lead
Unterhaltungselektronik, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.8.2017

"Excellent scheduling tool"

Vorteile: Simple, easy to use, extremely user-friendly social media tool for posting and finding content. It's clearly designed with the user in mind, making life for anyone managing social media 100x better.

Nachteile: Video has been a bit of a challenge. I'd love to see this improved down the road since it's a huge part of what I share on social.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.8.2017
Cynthia A.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 16.12.2018

"Review of Post Planner"

Kommentare: I signed up for Post Planner because it was recommended by a vendor that I have been using for many years. I have had a Post Planner account for over 2 years. I decided to use a marketer to do my marketing so 6 months ago I stopped using Post Planner. I had an annual plan so I knew that I had to wait until my annual subscription was over. So when I got notice to renew and pay for my renewal for next year, I went into the payment portal BEFORE my card was to be charged to cancel. I was under the impression that my account would be cancelled since I cancelled BEFORE renewal. After going back for about TWO weeks I kept being told that that the only time you can CANCEL is within THREE weeks of your original signup. I have NEVER heard of such a thing. So I am FORCED to PAY FOR and NOT USE a service for another year because I did not cancel my annual subscription with 3 weeks of signing up (two years ago). This is the most ridiculous thing I have ever heard. Post Planner acknowledged that they received my confirmation of cancellation. When I brought that to their attention, they said it was a TYPO. How can a complete sentence be a TYPO? I am very dissatisfied with their service and would never recommend them at all.

Vorteile: It was very easy to sign up for Post Planner software.

Nachteile: Their billing practices are unscrupulous and very unfair. They charge you for services you do not use.

  • Quelle des Nutzers 
  • Bewertet am 16.12.2018