Über Hellotracks
Hellotracks optimiert den Außendienst
The price is very low if you need only the planning, tracking and optimizing the routes. Very good snd easy app for driver.
Not possible to optimize routes when having different start and end locations. Dashboard not possible to customize and showing information not relevant.
Bewertungen zu Hellotracks
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Weiterempfehlungsquote
Hellotracks hat eine Gesamtbewertung von 4.1 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.
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Nutzerbewertungen filtern (13)
Gertruda S.
Small price for main feature
Kommentare: We started our jobs with confidenced that all routs are under control. And this sofware hellped us to grow. So now we need more functions and switched to orher product.
Vorteile:
The price is very low if you need only the planning, tracking and optimizing the routes. Very good snd easy app for driver. They love to see the excact time window to artive.
Nachteile:
Very few functions and no possible to customize.
Patrick G.
Best Field Staff Management tool ever
Kommentare:
Amazing experience! Ine can get a perfect overview of field staff activities real time and at a glance.
It's so easy dispatch and track the work in the field.
Allows dynamic planning!
Vorteile:
Easy to use Intuitive To some extent, ability to customize Adapt language to Spanish
Nachteile:
Schedule view is unfortunately missing Not possible to optimize routes when having different start and end locations Dashboard not possible to customize and showing information not relevant
Geoff P.
my experience
Vorteile:
I like how you can customize each route and stop.
Nachteile:
I wish we could automatically reverse the routes.
Antwort von Hellotracks
vor 2 Jahren
Thank you Geoff, We appreciate the feedback from you and are happy to hear that you like the customization feature within Hellotracks. At Hellotracks we are always considering ways to improve the product and we will look into the possibility of creating a feature that can reverse routes. Regards, Your Hellotracks Team
Linda J.
Hellotracks Evaluation
Kommentare:
Benefits:
-Easy to navigate
-Helps us stay organized
-Interfaces with out programs we use for the business
Vorteile:
The software helps us to track our field employees and helps the field employees track to find our customers
Nachteile:
Changes/updates are made without an explanation or awareness
Antwort von Hellotracks
vor 2 Jahren
Thank you Linda, We appreciate your feedback on Hellotracks. We are happy to see you find the software easy to navigate and find it helpful in tracking your employees and customers in the field. We are sorry that our updates are made without explanation or awareness and appreciate you bringing this issue to our attention. You are likely not the only client who feels this way. We will consider actions to improve this for you and our other clients going forward. Regards, The Hellotracks Team
Jesus R.
Simple and effective dispatch solution
Kommentare: I am satisfied with the overall performance of this product. It's a great value for the price and although it has its shortcomings I can always work around those, or adapt. Either way, it's a great fit for my business but as my business grows, I feel that I will soon outgrow this product.
Vorteile:
I enjoy its simplicity and ease of use, very easy to implement.
Nachteile:
I find it lacking on more powerful features such as customer information retention, online billing and geofencing.
Antwort von Hellotracks
vor 2 Jahren
Thank you Jesus, We appreciate your feedback and thank you for your 10/10 likelihood to recommend. We are glad to hear that you find the product easy to use and implement within your business operations. We of course are always looking to improve on our product offering and are sorry to hear that you find the service lacking enough functionality to cover the important aspects of your business. We would like to have a discussion on what things you feel could really improve the software, as we feel our clients really know what our product is missing and what could improve it. Regards, Your Hellotracks Team
Bryan S.
Portable toilet service truck tracking
Kommentare: Overall, I love it, would just like to see a few things tweeked
Vorteile:
I love being able to set up a route for my portable Toilets... app is User friendly for drivers
Nachteile:
Wish app would let me as admin change route as far as deleting stop or adding stop or moving stops...
Alejandro G.
Easy to know
Kommentare: We are now better synchronized
Vorteile:
All the team knows the jobs of each techs is doing and where he is
Nachteile:
Price. Could be cheaper for the coustumer
Antwort von Hellotracks
vor 2 Jahren
Thank you Alejandro, Thank you for the feedback and we are delighted to hear that you have found the Hellotracks software useful for you and your team's synchronization. Thanks for your honesty. How much do you think you should spend on service of this type? Regards, Your Hellotracks Team
Jeremy M.
Great software
Kommentare: Great experience. We depend heavily on this service when needed. It has made tasks much simpler. We are planning to expand our use of service to other departments.
Vorteile:
Being able to dispatch field techs jobs without interrupting current work.
Nachteile:
Would be useful to see which techs are close to job when creating new jobs.
Antwort von Hellotracks
vor 2 Jahren
Thank you Jeremy, We are happy to hear you enjoy using Hellotracks to improve your dispatching without interruptions with other concurrent work. We are always looking for ways to improve our product offering and we can create time to discuss your ideas on how to improve the product. Regards, Your Hellotracks Team
Benjamin M.
Good for tracking employees in the field and uploading jobs
Vorteile:
GPS tracking of employees in the field allows you to know where they are and track their progress. Also good for uploading jobs to field employees so they get the info right to their phone.
Nachteile:
Can be slow and needs to refresh often in order to stay current.
Antwort von Hellotracks
vor 2 Jahren
Thank you Benjamin, We appreciate the feedback you have given us on the Hellotracks product. We are glad to hear you have found the software useful for keeping track of your field staff and uploading jobs to your employee's phones. We hope that has made your work easier to complete. Thanks for letting us know about the issue of refreshing the service. This is a noted issue within Hellotracks and we hope to have it fixed in the next update. As always we look forward to any feedback or other comments you may have. Regards, You Hellotracks Team
Kevin T.
Excellent customer support, great software
Vorteile:
Ease of use, great customer support, value for money
Nachteile:
Nothing to report
Antwort von Hellotracks
vor 2 Jahren
Thank you Kevin We are happy to hear you enjoy the value and simplicity Hellotracks brings you and your team. We always aim to give the best customer support to all of our clients. Regards, Your Hellotracks Team
Bruno D.
Perfect for logistics control
Kommentare: Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resource we need to get in control of the jobs and people working on them.
Vorteile:
Good functionalities for small companies and non expert staff.
Nachteile:
Not offering new functionalities lately. It doesn't offer an estimate time of arrival the right way.
Kim O.
Ok product customer serv people hardcto understan
Kommentare: Ok for now
Vorteile:
It seems to track employees pretty good.
Nachteile:
A little cumbersome figuring out how to use and could not understand customer service person when I tried to get help
Antwort von Hellotracks
vor 2 Jahren
Thank you Kim, We appreciate your honest feedback about our Hellotracks software. We would like to discuss further with you about what you find cumbersome with the software. There is always room for improvement in the usability of the product and perhaps we can find another customer service person to communicate with you to improve the understanding. Regards, Your Hellotracks Team
Danna T.
New User
Kommentare: I am using Hellotracks to track physician liaisons. We have had problems with the software not working. Liaisons have had to delete and reinstall the app. I wish the communication and assistance when there is an issue was better. It would be nice to be able to contact someone by phone if there is a problem with the app. Since I am a new user, I'm not 100% sold on this product but hopefully it will get better.
Vorteile:
The cost of product and it's easy to use.
Nachteile:
Unaware of all the product has to offer.
