Über CleverTap

Ermöglicht es Marketingspezialisten, leistungsstarke Strategien für mobiles Engagement zu entwickeln.

Erfahre mehr über CleverTap

Vorteile:

The time taken to train my team about the usage of this tool was not much due to the good design functionality.

Nachteile:

The analytics and reporting is very buggy. The reports that come in for campaigns are also very difficult to understand, making it tough to fix.

Bewertungen zu CleverTap

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,4/10

CleverTap hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 22 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (22)

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Nutzerbewertungen filtern (22)

Krsna G.
Krsna G.
Business Development & Customer Success Manager in Mexiko
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

El corazón de cualquier App =)

5 letzten Monat Neu

Kommentare: Nos gusta porque podemos entender donde se nos esta quedando parado cada usuario y nos ayuda para realizar el onboarding correcto

Vorteile:

Clevertap te ayuda a entender a tu usuario B2B, puedes ver que esta pasando en tu app!

Nachteile:

Que los funnels solamente pueden darte accesso a 8 etapas

Verifizierter Rezensent
Email Marketing Specialist in Indien
Verifizierter Nutzer auf LinkedIn
Marktforschung, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CleverTap Highly Advance and Analytics Engagement platform

4 vor 11 Monaten

Kommentare: With CleverTap we had excellent and seamless experience. CleverTap has helped us to engage more audience and convert them into leads.

Vorteile:

CleverTap provide excellent real time analytics which make it best tool for mobile engagement. It has powerful segmentation engine which help us to run more personalize and specialized campaigns. CleverTap is the perfect platform for any mobile app.

Nachteile:

WhatsApp integration is not available. It take more time to segment data when you work on large database.

Nikhil R.
developer in Indien
Computer-Software, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

To successfully get the most effective and productive Business Intelligence Software for your work.

3 vor 4 Jahren

Kommentare: The data is then presented in an easy to digest form showing how many people had positive and negative experience with CleverTap. With that information at hand, you should be equipped to make an informed buying decision that you won't regret.Customer support is fantastic. I've been sending tons of questions to their technical expert during our integration phase and she never failed to respond within an hour (a couple of hours max), or jump on a call to further assist.I like that it provides me with valuable data about users and there are lots of options to sort the user base and filtering actions. This is intuitive solution that provides combination of analytics features with robust automation tools that help us to better understand the customer actions and for creating campaigns.

Vorteile:

Great real-time analytics and engagement too, Open culture, competent colleagues and flexible work hours, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.The results have been amazing. Analytics and engagement in a single package is wonderful.Real-time insights and analytics, We have used web pop-ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.

Nachteile:

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and support team takes feedback positively and tries to accommodate our feature requests.Responsiveness to 3rd party API structures and calls. User profile speed of operation has been solved now, It can be hard to understand what some numbers mean within the system and what it measures. It would be great if they could add more explanation.

Amit A.
Product Manager in Indien
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome product with value for money!

5 vor 4 Monaten

Kommentare: The overall experience has been good. I would rate 8/10 with multiple scopes of improvements.

Vorteile:

Easy to use feature(s) with clean UX. Value for money & insanely useful for users engagement.

Nachteile:

User logs via CleverTap events are not present much like Mixapanel. A bit costlier as compared to other players in the same market. UI can be made much more intuitive.

Keyur S.
Keyur S.
Business Development Lead in Indien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Perfect for Analytics & Engagement

5 vor 5 Jahren

Vorteile:

We have been using CleverTap for over 4 years now for Pricebaba.com and now in our new product, SahiGST as well. The results have been amazing. Analytics and engagement in a single package is wonderful. It's quite easy to segment users based on what they have done on the website and that too real time. Their funnels are the best I've seen - it is possible to set it up within a few seconds. Also, their new Flows feature has helped us understand where exactly the user dropped off and what actions were performed right before that. We have used web pop ups and emails extensively. They have a fantastic customer success team that has been very responsive to all our calls and emails.

Nachteile:

The focus is more on Mobile Applications than website while we use it mainly for our web products. However, the good part is their product and support team takes feedback positively and tries to accommodate our feature requests.

Shakti S.
Shakti S.
Product and Usage Analytics in Indien
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Power Infra and Realtime Engagement

5 vor 5 Jahren

Vorteile:

I have been using CleverTap for over three years now. We had tried multiple providers to send push notifications through our app, but none of them could handle the traffic and load of our user-base, especially during important sports matches or TV show releases. CleverTap, having a powerful infrastructure, could easily handle our load and could send realtime notifications to all our users. We could thus schedule and send massive campaigns in just a few seconds without worrying about deliverability. CleverTap is backed by a great customer success team, who eased the migration process and also helped us automate a plethora of our marketing use-cases.

Nachteile:

Well, with the scale they have managed to create, they need more manpower! Irony is, they have managed creating an impact with very few talented resources.

Verifizierter Rezensent
Vice President - Growth in Indien
Verifizierter Nutzer auf LinkedIn
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A powerful and comprehensive platform for user engagement

5 vor 4 Jahren

Vorteile:

Have been using clevertap for 3+ years now. It's the one tool that a marketer or product manager would use everyday to track campaign performance, user analytics, conversion rates, daily actives etc. It's very powerful and can process millions of data points in a matter of seconds. They have added a lot of new features that makes it at par with international level products in this domain, yet at a much cheaper price.

Nachteile:

It's just become a bit costly now for smaller companies. Also, it could do better with paid marketing tracking, competitor app or industry benchmarks etc. within the tool.

Manish v. D.
Manish v. D.
AGM - Marketing (CRM) in Indien
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Real Time Magic

4 vor 5 Jahren

Vorteile:

Gets the data real time. Ideal for marketers to use the tool because of it's incredibly simple UI. Easy to analyze data on the GO. Up to date with best web & mobile targeting inventories

Nachteile:

Responsiveness to 3rd party API structures and calls. User profile speed of updation has been solved now

Marla B.
Marla B.
Head Of Operations in USA
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Simple, easy & actually useful analytics

5 vor 5 Jahren

Vorteile:

So user friendly my kids could probably figure it out! We use Clever Tap for many different reasons in our business, it's intuitive, the data makes sense, and I can touch on every part of my customer life cycle. Their team is amazing too. We often have big ideas and big asks, but they don't even balk, they listen and they react!

Verifizierter Rezensent
USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Complete and accessible tracking & analytics solution. Fantastic customer support.

4 vor 5 Jahren

Vorteile:

Overall the product is well designed, easy to understand and works well. The technical documentation is thorough. The pricing is reasonable. The initial free package is generous and allows to do much before paying the first time. Customer support is fantastic. I've been sending tons of questions to their technical expert during our integration phase and she never failed to respond within an hour (a couple of hours max), or jump on a call to further assist.

Nachteile:

Although apps can do much within the free package, some fairly basic features do require payment, such as being able to get the list of users who performed a specific action. Not having access to such features within the free package has made testing and reporting more difficult.

Sudhama B.
CEO in Indien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's a great product, pretty easy to integrate and start tracking user behaviour.

5 vor 5 Jahren

Vorteile:

It's quite easy to get up and running with and you can start tracking user events up front. It was easy to set up tracking uninstalls as well We also really like how you can create these campaigns to show in app custom popups without pushing any code. Additionally, we find the ability to drill down into the user's timeline of app events pretty useful to identify issues with the work flow and how to improve the UX. Even though this is about the software, we have to add that they have a very helpful team. There's a wonderful person by the name of Sumitra, who gave us the support we needed. All in all, very useful !

Nachteile:

Some dashboard sections could have been a bit better defined. For example, we'd like to have seen uninstalls easily and then quickly identify who uninstalled. Similarly, i wish you could have the ability to create a view of the most important metrics and the dashboard would default to those settings when you logged in.

Akash D.
Product Marketing Manager in Indien
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Experiences

3 vor 2 Jahren

Vorteile:

The UI is very good. The time taken to train my team about the usage of this tool was not much due to the good design functionality. The process of doing analysis and then creating a segment out of it and then setting up a campaign is very smooth and fast one a user gets used to it.

Nachteile:

In case your use case doe not fall in the standard/templates available, it becomes almost impossible to achieve that use case.

Aman P.
Aman P.
Product & Growth Lead in Indien
Verifizierter Nutzer auf LinkedIn
E-Learning, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simplifies marketing communication across user journey!

4 vor 10 Monaten

Vorteile:

1. User action based communication campaigns 2. Audience connections with FB & Google ad accounts 3. User journey funnels

Nachteile:

High investment on initial setup (though it's just a one time effort)

Krishna S.
Product Manager in Indien
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good tool if you know how to troubleshoot

4 vor 2 Jahren

Vorteile:

It allows to build funnels and target users at the grassroot level. As long as event definition is good, there is nothing you cannot pull out from this platform.

Nachteile:

The analytics and reporting is very buggy. The reports that come in for campaigns are also very difficult to understand, making it tough to fix

Vivek T.
Vivek T.
Product Manager in Indien
Verifizierter Nutzer auf LinkedIn
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp
4 vor 5 Jahren
Ashish A.
Ashish A.
Senior Manager - Head of Digital Marketing in Indien
Verifizierter Nutzer auf LinkedIn
Internet, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp
5 vor 5 Jahren
Ilayda G.
Ilayda G.
Digital Marketing Manager in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp
5 vor 5 Jahren
Sai naveen babu B.
Sai naveen babu B.
Manager - Digital Strategy in Indien
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp
5 vor 5 Jahren
Saurabh J.
Founder in Hongkong
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent product to combine all your marketing efforts

5 vor 4 Jahren

Vorteile:

The CleverTap integration is simple and their documentation is thorough. Easy to use software which helps us schedule and run campaigns without running to the developer. The support team has been quick in resolving our queries within a matter of a few hours. With CleverTap, we have been able to send users the right content in the right context and have seen improvements across the entire marketing funnel.

Nachteile:

Though they have an awesome in-app message builder, it would be great to have a few templates that we can directly use.

Anup M.
Online earning in Indien
E-Learning, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Super cool software in low price

5 letztes Jahr

Kommentare: Very good...I like so much i am recommend my friends for this

Vorteile:

It is low cost better service & good supporting team

Nachteile:

It is good very easy to handle no any difficulty.

Viren B.
Viren B.
Digital Marketing Manager in Indien
Verifizierter Nutzer auf LinkedIn
Personalwesen, 51-200 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp
5 vor 5 Jahren
Verifizierter Rezensent
Sofware Engineer in Singapur
Verifizierter Nutzer auf LinkedIn
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Mobile analytics that is great to use and easy to integrate

5 vor 3 Jahren

Vorteile:

CleverTap has been essential in our organization in order for us to store analytics and metrics from mobile app usage. CleverTap has enabled us to do segmentations and customer profiling, and in turn helped our marketing to make decisions based on them.

Nachteile:

UI can be a bit quirky if you have a lot of data stored.

Antwort von CleverTap

vor 3 Jahren

Thanks for your review. Would share your recommendation with the product team. Thanks again and keep using CleverTap!