Very User Friendly

Bewertet am 9.1.2018
Maricela G.
Wholesale Sales Support Specialist
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company is able to established relationship with big retailers that require EDI processing as well as link web stores to automate process.

Vorteile: Lingo is very user friendly and their customer service team is amazing! Raw data is converted to readable data that everyone in the team can understand, how awesome is that! We can do everything tied to order processing through Lingo from the receipt of orders, acknowledgements, GS128, small parcel shipment processing, ASNs and invoices. Best of all, I can mass generate most of the process and all documents needing to be transmitted back to the customer has a safe validate check to make sure all data required is keyed in.
Lingo was my go to when we decided to publish our own online site and needed to integrate the site's platform to automate order processing. There was no doubt in my mind, if someone could get the job done, it would be Lingo and its team of amazing and helpful specialist! They could have easily turned around and say that's not what they specialize in but instead, were very committed to help us. eZcom team conducted the research needed to implement the integration and were able to get us up and running within a week which was incredible!
I've personally been working with their team for the past two years (I believe our account was set up 4 years ago) and can say I've always received a helpful and friendly specialties to assist with my request. Getting someone to assist is super easy, we can call and get someone live, send an email or submit a request directly through our Lingo account with quick responses (usually within 24 hrs).

Nachteile: We are only able to print 400 GS128's at a time, it would be great if we could print the entire batch all at once.

Lingo EDI Team

Bewertet am 9.8.2019
Sevgi D.
President
Textilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer orders , and tracking my accounts information.

Vorteile: User friendly and very functional for my customers accounts

Nachteile: We will need a digital catalog built in at Lingo.

A Letter of Thank You

Bewertet am 9.8.2018
Patrick G.
President of Sales
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The experience that I have with Lingo is customer service at its finest. In particular, I have been working a lot with the customer service representative. He has gone above and beyond to help walk me through the process, answer questions and when he doesn't know the answer he gets me immediate answers from his supervisor or someone more familiar with the question. I have been in retail for 43 years and many of companies would give all they have to have the type of customer service that Lingo gives. I had to stop and give big "thank you's" to Lingo and CSR for understanding what true customer service is about.

Vorteile: Ease of using and navigation throughout the system

Nachteile: The system is a lot to take in but the customer service of Lingo goes above and beyond so the system doesn't seem intimidating

Efficient, easy and support staff are enjoyable too!

Bewertet am 9.1.2018
Jennifer E.
Sales 'amp; Program Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Streamlined processes, saved revenue by avoiding customer charges. Saved payroll due to efficiency from the automation. Real person support with one phone call who uses easy to understand solutions.

Vorteile: Lingo (especially compared to other options) streamlines order entry to the point of being effortless! We are able to customize integrations not only for ease of fulfillment but also to avoid charge backs from customers. Removes the human error factor so nothing is forgotten to acknowledge on time, correctly label or transmit, even invoices are automated

It is a very useful tool we couldn't do without, especially since it integrates into Quickbooks.

Bewertet am 12.1.2018
Kathy S.
Office Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: The things I like include integrating into Quickbooks, batch updates and the fantastic customer and tech support teams.

Nachteile: Too many steps to complete each task - in a sense you have to enter and exit each order multiple times from it being new to it being shipped and then invoiced. And you have to go "find" it each time you want to work on it.
Changes are not automatically saved and you may periodically get kicked out of what you were working on and lose all the changes you just made.

They make my job so much easier!

Bewertet am 12.3.2019
Crystal H.
Office Manager
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I've told other EDI provider representatives that there is no way that I would even consider going anywhere else for our EDI services. The eZcom team are extremely knowledgeable and friendly and their support is amazing. We have MANY EDI trading partners and setup for each one has been a breeze thanks to eZcom.

Nachteile: Absolutely nothing. I've never had a bad experience with it.

Lingo is great to work with in every aspect. And the support that ezcom provides is fantastic.

Bewertet am 14.9.2017
Lori B.
Logistics coordinator
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ease of processing received orders from start to finish and not have to use several different programs to do so.

Vorteile: The ease of using the software in Lingo is great. It's functionality is great overall. I like the fact that when you receive an order you do that order from start to finish in Lingo

Nachteile: On occasion the software will run slow which causes a delay in processing orders. This happens very infrequently though.

Happy multi year user of Lingo

Bewertet am 12.9.2018
Charles G.
Owner
Konsumgüter, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In the process of converting all customer order/invoicing data point through single source, Lingo.

Vorteile: Customer service is great.
Ability to integrate with customer determined web portals such as DSCO.
Ability to print UCC labels and packing slips
Connection into UPS/Fedex

Nachteile: Not much to complain about here. Have not integrated with ERP but that is probably more a function of ERP than Lingo.

A very good experience using this software.

Bewertet am 23.1.2018
Sing L.
Account Manager / EDI
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy to work with all size companies and different requirements.

Vorteile: The software is pretty easy to use. I like the availability of customer support, they are helpful. We are able to connect to a lot of our customers.

Nachteile: Sometimes the uploads or creating shipments don't work as smooth as the receiving process. Item management is visually and harder to use online with the software.

Great Customer Service

Bewertet am 12.3.2019
Denny K.
Purchase Order Manager
Kunststoffe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Lingo helps us successfully conduct business with our very large trading partners and the customer service is always quick, competent, and more than willing to help.

Vorteile: When things are working properly, the software is very easy to use.

Nachteile: There are times where changes need to be made to documents, post shipment or previous transmission, and that can be difficult.

I have always had a great experience with Lingo and their customer service!!

Bewertet am 9.1.2018
Rosemarie M.
Operations analyst
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I think the thing I like most about the software is that no matter the issue there is always someone to help resolve :)

Nachteile: I wish there was a way to unsend shipments if a mistake was made. I know we can contact the buyer to ask them to reject but I wish there was a way we can do it in the background without letting the buyers know.

A Fantastic EDI Solution With An Even Better Support Team

Bewertet am 12.6.2019
Tesh H.
Key Retail Logistics Specialist
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a user of Lingo for the purpose for facilitating shipments to many of our clients, this flexible software is only made better by the great support team who is always willing to help.

Vorteile: Tons of options in terms of editing and controlling orders/Invoices/shipments. Also, the most consistently friendly and helpful customer support team I've ever had the pleasure of speaking with. An issue had arisen (on our end) regarding GS1 Label printing and after giving them a call, two individuals from Lingo's support team went above and beyond the scope of their support to fix the issue, and very quickly I might add!

Nachteile: The options can be overwhelming at first but can be learned after practice.

I'm a groupie now!

Bewertet am 14.9.2017
Sandi D.
OFFICE MANAGER
Groߟhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: EASE. (nuff said!)

Vorteile: I process multi-store orders, sometimes over 1000 stores per PO. Lingo lets me select the individual stores I need to ship to without having to select all 1000 stores like my previous EDI company. Actually, Lingo lets me do almost anything I want. From sorting the way I want to shipping and invoicing the way I want. So far, no one has told me no to any of my requests! The customer support people are incredibly knowledgeable and very easy to understand and deal with. Also it only takes a few minutes to get connected to a real live person. All of my questions have been answered promptly. Best thing we've done at work all year!

Nachteile: It's not entirely intuitive. Error checking is called "Validate." Wouldn't have figured that out on my own. There are a few things like that, but, the customer support people are patient in helping me figure out how to use their system, even waiting while I write my notes. Best customer service in a long time!

Lingo EDI - Web Based Platform made Easy

Bewertet am 12.3.2019
John R.
Head of Wholesale Operations
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Simple web based platform that makes EDI easy to understand for non-technical individuals. Great ability to integrate with your own system and retailers. Quick set up allows you to get new accounts set up within 1-2 weeks easily.

Nachteile: Lack of reporting tools. Search tools not always the easiest to use.

Great service and cuts down on charge backs from customers.

Bewertet am 12.1.2018
John R.
Head of US Wholesale Operations
Groߟhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to use and the setup team ensure you are ready for business asap. Whenever we have new EDI customers, we count on EZCom to get us set up so we can be ready for business.

Nachteile: Dont really have any negative feedback. Their support team is responsive, helpful and eager resolve any issues in a timely fashion.

Love the customer service - always helpful!

Bewertet am 12.1.2018
Tonja B.
Account Manager
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Full PO processing from order entry to invoicing.

Vorteile: Ease of movement/functionality in the software once you become familiar with it.
Customer Service people are great! Very patient and helpful.

Nachteile: Would like an easier way to update product info for each partner.
Would like a screen to view each partner's requirements.

Lingo review

Bewertet am 12.3.2019
Verifizierter Rezensent
Sales and Support Coordinator
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very pleased with the functionality overall.
The customer service team is always very helpful and accommodating.

Vorteile: The basic order processing function is pretty user friendly.
The Customer Service Team is top notch!

Nachteile: Some areas could be a little more user friendly - i.e...adding additional product info to vendor profiles.

Great experience so far!

Bewertet am 15.1.2018
Margaret R.
Office
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This Program is easy to use and we like it a lot. We use it on a daily basis and it is easy to teach new employees how to use it. Yourcustomer service department is always helpful.

Nachteile: I do not like the change from ASN to Shipment. I know it's a small change but I was very used to the old way.

Fast, accurate, easy - great team to work with.

Bewertet am 12.3.2019
Sue P.
CEO
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've been working with the eZcom Team for years. They have supported our growth every step of the way with a smile and unending patience. Highly recommend them.

Vorteile: Intuitive to use. Can not make a mistake - lots of checks along the way.

Nachteile: Have not found anything we do not like yet........

Highly recommendable platform

Bewertet am 2.11.2018
Marcos H.
VP Business Development
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I tried to hide away from EDI for a long time thinking it would be a nightmare to master it. It is quite the contrary! Quite simple to understand and gain confidence and it helped us get rid of tedious processes (such as Invoicing) that were previously done manually.

Vorteile: Extremely intuitive and user friendly platform. Short and easy learning curve even if you have zero experience with EDI. Many usual shortcuts you usually use on popular programs like Excel will have the similar outcome within Lingo's software The support staff is responsive, very knowledgeable, easy to reach and patient to walk you through any hurdle you find.

Nachteile: Not really a 'con' but it would be awesome if they offer some additional training via YouTube to gain expertise and get the best of what the platform can offer.

My experience with eZCom software has been excellent, I have been using it for about 2 years now.

Bewertet am 17.1.2018
Kristina M.
Customer Service
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company can easily access orders and get them out to our consumers. It helps keep things efficient and organized.

Vorteile: What I like most about this software is that you can send tracking easily. It is a great way to update shipments and make others aware

Nachteile: There is not much I do not like about this software, sometimes they switch the wording of things and it can become confusing when you are so used to how it was before.

absolutely a pleasure

Bewertet am 9.1.2018
Verifizierter Rezensent
Consumer Sales Support
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: i find it to be extremely user friendly and the support team has given me so much information that it allows me to consider different ways to ulitize the software on a daily basis

Lingo is easy to use and has a lot of features that speed up business

Bewertet am 9.1.2018
Cory O.
Key Account Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The adaptability to meet each of our customers needs. We like that we can use it for almost all of our trading partners.

Nachteile: We wish it was a little more intuitive to use. There are a lot of menu's/options that are not in default screens and we need to spend time showing our users where everything is.

Easy to use and customizable to your needs.

Bewertet am 12.3.2019
William B.
Logistics Manager
Welthandel & internationale Entwicklung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The platform is easy to use and straightforward.

Nachteile: There should be an option to save ship to & ship from addresses.

Awesome Finder alternative for the graphic oriented user

Bewertet am 13.11.2018
Vladimir O.
Web Architect Manager
Design, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's just awesome to have a way to search and sort your images in a fun way. The IOS is awesome but Lingo is better, not in a very techinical way but in an almost old school crafty way.

Nachteile: Images should be compressed (even more?) so it helps with the loading time. Not sure if that's the issue tho but large kits can take a little bit to fully load.