Über SPS Commerce
SPS Commerce geht über die EDI-Technologie hinaus, um die Komplexität, die Kosten und das Risiko der Verwaltung von Handelspartnerbeziehungen zu reduzieren.
I like that it can be integrated with Quick Books to make things more automated.
If the "check for errors" fails to allow the acknowledgment send, this can take time to reconcile as It tells you what is wrong, but not how to correct it.
Nutzerbewertungen filtern (441)
In Betracht gezogene Alternativen:
Solid Technology & Excellent Service
Kommentare: With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.
The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.
In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.
This Product is a 5 Star for me! It has really made me see how my business grows in one page.
Kommentare: Generally I will recommend this piece. I have used it for over a year
I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps
It fails to save and export work some times
Poor Implementation Team on new Trading Partner
The implementation team we were assigned provided terrible service. Would only answer about 1/4 of the questions asked. Tooks weeks to reply at times, and had to go through sales to even get half a reply most of the time. Even our initial threat of moving to another provider only provided enough fuel for a day or two of action.
They charged for a new trading partner. took months to get implemented because they would not communicate. Never did get it working. Charged us the WHOLE time for a service we couldn't use and then would not refund us for that service.
It was EDI software, that was inexpensive during the time we signed up about a decade ago.
The lack of users without paying for more. Any company employing more than 5 people would need more than 1 user. Implementation team was awful and didn't answer when requested followups on the new trading partner. And we found another provider who not only is keeping us informed all along the way with the trading partners, but is also actually less expensive.
EDI Happy Customer
Kommentare: The ease of receiving PO's and invoicing via EDI. We do not have it linked up yet to be received direct, but it is our hope this year.
As a company that was EDI capable, this was huge for us. Prior we were paying for these services and now we may offer EDI to new customers we onboard.
I have no complaints. The only customer issue I have is on the customer, not SPS.
They are crooks - Do not use
Kommentare: I will be switching software providers. Not worth the expense.
Software is easy to use. Customer service for software support is slow but helpful, once you get ahold of them.
You must make a change to contracts within 3 months prior to renewal. I've done that over the last 3 years and they are still charging me for services I've never used. Contract management team will not respond. There are much cheaper options out there as well as companies that actually care about their customers. Explore them!
Kommentare: Using SPS commerce and doing business with the grocery channel has not simplified our jobs or workload at all. In fact, it increases our workload. We only use the platform as it is mandated by the retailer. I do not understand how it helps the vendor.
We had no choice but to use SPS commerce as we started business with Loblaws. The implementation and training was clunky and the support team was not helpful. However, since we have implemented we have had no issues with using the platform. We have more and more retailers using SPS commerce.
I think the recent upgrade made a big difference. We have no problem navigating and using the site.
In Betracht gezogene Alternativen:
Kommentare: I would say it's mixed. I have had good and bad experiences like any software. Overall I think it was the best choice for our company.
Easy to customize. Easy to track down issues. Works well with AS2 connections. Easy to resend documents and changes INVOICE documents. The managed EDI services help our small company not have to worry so much about checking the documents are sent.
Over the years the software has had it's ups and downs but is now a very stable product. One CON is not being able to modify ASNs.
Antwort von Data Masons
vor 2 Jahren
We appreciate you taking the time to formally submit a review of Data Masons EDI. Our customers are the most important to us and we are pleased that you find us to be a stable product and the best fit for your company. If we see that someone not 100% satisfied, we want the chance to make up for it. Starting with the not being able to modify the ASNs. Depending on what you need to do to the ASN's, we should be able to fulfill your requirements. Our system does modify ASNs. I'm going to forward this to customer support to see what they can do to assist and see what is keeping you from being a full star review.
SPS is user friendly, easy to implement and accepted across the board on all of our partners. We chose SPS Commerce because they are the industry standard.
SPS Commerce is pricey and is a large part of our monthly business expenses.
Great Customer Service
Kommentare: SPS is always very helpful when I call about a customer transaction.
Great Customer Service-SPS is very helpful when I have to call regarding an issue.
We use this software for incoming PO's, acknowledgements, shipments, and invoicing and customers all require just a little bit different format.
SPS a Poor EDI Solution
SPS does all of the EDI setup and maintenance but this is also their downfall.
Small changes that are easy to make with our new provider required opening a ticket with SPS. All of this takes time and is just a bad way to update things. SPS has also been partnering with companies for testing updates that vendors using other providers have to complete. The fee's charged for this useless testing is nothing less than extortion.
Antwort von SPS Commerce
vor 3 Wochen
Thank you for your feedback. We understand how frustrating it can be when your expectations are not met. All customer feedback is reviewed pass along to our teams at SPS to improve customer service across all channels. Thank you!
CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified
Kommentare: Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.
Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.
Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.
In Betracht gezogene Alternativen:
A Complete EDI Package
Kommentare: ROI on software was estimated at 2 years for full payback. Based on our time savings in processing EDI documents, reduction in VAN costs, ease in implementing new trading partners, and streamlined processes, ROI was met in only 12 months. As our company has grown, Vantage Point has been stable and provided the EDI infrastructure required for our sales growth. We went from 200,000 documents a year to over 1,000,000 annually within the past few years and the software has met and exceeded our expectations. In addition, we have been able to customize the software to meet our operational needs.
Turnkey solution that was fairly painless to implement. Our company was up and running with 7 major trading partners within days. The software is customizable both from a user interface and enterprise perspective. Vantage Point provides options for the novice user/administrator up to the expert....allowing you to tailor your EDI infrastructure based on your organizational needs. Automated scheduling of EDI processes has reduced our cost of ownership and labor costs to process EDI documents. Tech support is both knowledgeable and responsive.
Error message and exception processing for problem EDI documents can sometimes be cryptic. After years of use we have developed reporting to assist with this issue. Will take novice users a fair amount of time to be knowledgeable on how to decode document errors.
Great for integrated CMS systems
Kommentare: My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.
The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.
The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.
In Betracht gezogene Alternativen:
Great tool for accounting
Kommentare: We are very pleased with the overall experience SPS Commerce Fulfillment provides.
The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy.
Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce.
Vantage Point is the best EDI software I've used
Kommentare: Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly.
Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced.
It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion.
SPS Commerce Fulfillment
Kommentare: MAPADOC push from SPS eliminates the need for us to input the orders manually.
The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available.
One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error.
EDI Fulfillment Tool: Great Way To Fulfill Orders
Kommentare: Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!
Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.
Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.
Review of SPS Commerce Fulfillment
Kommentare: Overall, the experience is okay. While I do appreciate the notifications and easy access to retrieve purchase orders and submit invoices, I cringe when there is a problem because it seems no one has an answer to solve the problem and our company suffers because we cannot submit invoices. I would not recommend this product to another business, especially a small business that is dependent upon their invoices getting paid in a timely manner.
The software is easy to use. Receipt of purchase orders and submitting invoices is simple. I appreciate the notifications I receive via email that let me know purchase orders are available, that invoices have been processed, and also whether there are issues with invoices that have been submitted.
There were instances where invoice fields our company never used would be activated and it was mandatory to fill in those fields or the invoice wouldn't be processed. After contacting customer service several times about the new/activated fields and the reps giving me different answers that didn't work, I was told to reach out to our partner. The partner provided solutions but invoices were still being rejected. So I simply started submitting invoices and clicking on every option that was on the dropbox for those fields until our invoice was accepted. It took almost 3 months which means we had 3 months of back invoices and the oldest invoices were not accepted due to the late entries. That was a very disappointing experience.
Excellent EDI Solution
Kommentare: As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements.
A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs.
When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date.
SPS Commerce gets the job done, but seems expensive for what it is
Kommentare: SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.
If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier. SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.
The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you. Other than that, the experience with SPS Commerce has been good.
Customer Support is very helpful
Kommentare: easy to use.
This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.
Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.
Great EDI Solution...only a few suggestions
Kommentare: Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work.
Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks.
I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need.
Flexible and Reliable
We approached Data Masons out of frustration with our former EDI vendor.
Their solution is logical and very automated so that our business users are much more efficient.
We have found Data Masons is also ethical and fair, standing behind their solution, which makes them a partner rather than a vendor – something we value and look for at our organization.
Adapts to our business – not the other way around. Onboarding new Trading Partners (TPs) is easy and timely. Maintenance of system is extremely low…once a TP is setup it just works. Integrates nicely, smoothly with our ERP (Dynamics GP). Vantage Point 4 has a new navigation and reporting pane, like any change it took some time to get use to but I am able to track done the information I need when doing any research or troubleshooting, big improvement over our former solution that was embedded and had poor support.
After using the solution for some time, ee feel we know enough about the system to speak to level 2 support techs when we call out of the gate, but we follow protocol. Once we reach the right person, we’ve always had a good outcome.
Great Customer Support
Kommentare: I have had a very good experience with all members of the SPS Commerce team from initial implementation to Customer Support once implemented.
The SPS software is very easy to use once trained. Depending on the business partner you are setting up with, implementation may take a bit of time but once in use, SPS Customer Service has always been really great with helping to answer any questions you may have.
Sometimes when doing searches for purchase order, the search and advanced search functionality can be tricky and it becomes difficult to locate a particular order.
Antwort von SPS Commerce
vor 2 Jahren
Thank you for your review! We noticed that you mention some difficulties with our search capabilities. An SPS customer success rep will be reaching out to you to see if we can provide some tips to help you with this. We are delighted to hear you've been happy with the service overall.
SPS User Friendly
Kommentare: I was the person who worked with the SPS team on set-up. As inexperienced as I am with this type of system I had many questions and a few times we had to set up conference calls to get everything as we needed it. The SPS team never acted as if I was a burden and patiently answered all my questions. This to me is worth more than I can say. After set-up and moving forward any questions I had and issues I faced there was always an SPS team member that would be there to walk me through a procedure or answer my questions.
The software is very easy to use. I can navigate through different forms with ease. I can also check for errors before finalizing a form. This allows me to catch any mistakes before finalizing the form.
There is not much I don't like about the system and nothing at this time I would recommend changing or adding.