SPS Commerce Erfahrungen

Solid Technology & Excellent Service

Kommentare: With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.

Vorteile:

The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.

Nachteile:

In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.

CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified

Kommentare: Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

Vorteile:

Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

Nachteile:

Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.

Easy Navigation

Kommentare: I use it often and seldom have problems navigating the software

Vorteile:

Easy to navigate, I use it every day and it's multi faceted

Nachteile:

sometimes it takes a while for customer service

Very Disappointed with SPS Commerce.  I was misled and miss directed

Kommentare: Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused.  SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up.  I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services.

Vorteile:

Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone.  I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one.  It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners.  SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used.

Nachteile:

Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for.  Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know.  I have documenting my experience as a whole and writing this review.  Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate.  When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time.

A Complete EDI Package

Kommentare: ROI on software was estimated at 2 years for full payback. Based on our time savings in processing EDI documents, reduction in VAN costs, ease in implementing new trading partners, and streamlined processes, ROI was met in only 12 months. As our company has grown, Vantage Point has been stable and provided the EDI infrastructure required for our sales growth. We went from 200,000 documents a year to over 1,000,000 annually within the past few years and the software has met and exceeded our expectations. In addition, we have been able to customize the software to meet our operational needs.

Vorteile:

Turnkey solution that was fairly painless to implement. Our company was up and running with 7 major trading partners within days. The software is customizable both from a user interface and enterprise perspective. Vantage Point provides options for the novice user/administrator up to the expert....allowing you to tailor your EDI infrastructure based on your organizational needs. Automated scheduling of EDI processes has reduced our cost of ownership and labor costs to process EDI documents. Tech support is both knowledgeable and responsive.

Nachteile:

Error message and exception processing for problem EDI documents can sometimes be cryptic. After years of use we have developed reporting to assist with this issue. Will take novice users a fair amount of time to be knowledgeable on how to decode document errors.

Yuck!! Do not do it!

Kommentare: Yuck!! SPS has been one of the worst business experiences and I don’t believe it has its customers best interest. I would never recommend and actually would deter anyone from working with them.

Vorteile:

Absolutely 0 Pros. They do not care about their customers at all. Good luck if you try to work with them.

Nachteile:

Terrible and ancient tech. Terrible and inauthentic service and care. Uneducated team.

Great tool for accounting

Kommentare: We are very pleased with the overall experience SPS Commerce Fulfillment provides.

Vorteile:

The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy.

Nachteile:

Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce.

Vantage Point is the best EDI software I've used

Kommentare: Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly.

Vorteile:

Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced.

Nachteile:

It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion.

This Product is a 5 Star for me! It has really made me see how my business grows in one page.

Kommentare: Generally I will recommend this piece. I have used it for over a year

Vorteile:

I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps

Nachteile:

It fails to save and export work some times

Easy to use Excellent sales and support staff

Kommentare: I am 10+ year user of VP, with each version the tool gets easier and more consistent across the UI, we are able to provide 100% of our customer requirements.

Vorteile:

Seamless integration with our ERP software, the support team is very responsive and very flexible when mapping to our trading partner non-standard needs

Nachteile:

The interface needs a little more consistency across the whole design but overall easy to navigate and use

Very Bad implementation, I made a bad choice

Kommentare: I will not recommend this company to anyone, ever.

Vorteile:

It is bundled nicely with Netsuite which makes integration between SPS and Netsuite quite simple.

Nachteile:

The implementation is horrible. I cannot stress it more. I thought True Commerce was bad, this one is worse. We went live with our ERP and we are still not live with all of our EDI, it is about 4 months past due. Empty promises but nothing is done. The upper management did not care.

Great for integrated CMS systems

Kommentare: My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

Vorteile:

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

Nachteile:

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

EDI Fulfillment Tool: Great Way To Fulfill Orders

Kommentare: Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!

Vorteile:

Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.

Nachteile:

Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.

Excellent EDI Solution

Kommentare: As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements.

Vorteile:

A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs.

Nachteile:

When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date.

Great EDI Solution...only a few suggestions

Kommentare: Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work.

Vorteile:

Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks.

Nachteile:

I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need.

SPS User Friendly

Kommentare: I was the person who worked with the SPS team on set-up. As inexperienced as I am with this type of system I had many questions and a few times we had to set up conference calls to get everything as we needed it. The SPS team never acted as if I was a burden and patiently answered all my questions. This to me is worth more than I can say. After set-up and moving forward any questions I had and issues I faced there was always an SPS team member that would be there to walk me through a procedure or answer my questions.

Vorteile:

The software is very easy to use. I can navigate through different forms with ease. I can also check for errors before finalizing a form. This allows me to catch any mistakes before finalizing the form.

Nachteile:

There is not much I don't like about the system and nothing at this time I would recommend changing or adding.

Horrible Experience

Vorteile:

We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response.

Nachteile:

The high Cost and Customer "service" were dissapointing.

If you love retailer chargebacks and shady billing practices you'll love SPS!

Vorteile:

Portal is OK to use. Customer support for processing retailer-specific questions is good.

Nachteile:

Integration with our 3PL/SPS has been a nightmare. For the past 6 months we have tried to get a solid EDI connection between the retailer, 3PL and SPS. We are now "live" with our retail partner and still having on-going issues which is low leading to chargebacks!!Their billing practices are downright un-ethical, purposely confusing, and difficult to manage. Every month we need to scour our bill to ensure accuracy as SPS loves to add new services/line items which we never consented to. It then takes weeks of emailing support to try and get a resolution which burns precious time for any entrepreneur.

Poor Implementation Team on new Trading Partner

Kommentare: The implementation team we were assigned provided terrible service. Would only answer about 1/4 of the questions asked. Tooks weeks to reply at times, and had to go through sales to even get half a reply most of the time. Even our initial threat of moving to another provider only provided enough fuel for a day or two of action.
They charged for a new trading partner. took months to get implemented because they would not communicate. Never did get it working. Charged us the WHOLE time for a service we couldn't use and then would not refund us for that service.

Vorteile:

It was EDI software, that was inexpensive during the time we signed up about a decade ago.

Nachteile:

The lack of users without paying for more. Any company employing more than 5 people would need more than 1 user. Implementation team was awful and didn't answer when requested followups on the new trading partner. And we found another provider who not only is keeping us informed all along the way with the trading partners, but is also actually less expensive.

OPTED OUT

Kommentare: We have been using SPS for several years but it became very costly and very time consuming with our own work around what did not work. Frustrated our owner and we finally migrated over to a different provider.

Vorteile:

Other than set up-Easy and user friendly. chain industry retailers preferred. They do help with set up.

Nachteile:

Very costly. Set up very complicated and costly. Does not export to most accounting software's without extensive customizations and cost. Sales, implementation team and customer service do not respond timely. Takes days to get a response to find out it will cost us. Cancelled service and went with a different provider.

I am happy with Data Masons Vantage Point EDI software

Kommentare: I have been able to meet all of my EDI trading partners, customers, and users needs for both mapping and reporting. It is a powerful EDI software.

Vorteile:

I like the ease of integration with Microsoft Dynamics AX ERP software and the ability to utilize SQL scripts. When I need support my issues are always addressed promptly and professionally. The training and implementation assistance that I received was very thorough. We have needed to upgrade our ERP software and move our servers to the cloud and the Data Masons team was knowledgeable and the transitions went smoothly. They are always very helpful and accommodating.

Nachteile:

There are a few quirks but nothing that can't be worked around. I understand that many of them have been addressed in upgraded versions.

Rude and Incompetent Customer Service

Kommentare: Awful!

Vorteile:

NONE. I have random issues with this service every time I use it.

Nachteile:

I just spoke to two different men at this company regarding yet another issue with our QBO sync to SPS for billing. Both were condescending and rude. Neither had a clue about the QBO sync and were very unhelpful. Im so incredibly tired of dealing with reps who are rude to me and Im the customer! I'm paying to be treated poorly. I asked for a supervisor and was told, we dont do that here! What?

Wonderful software and customer service

Kommentare: We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

Vorteile:

It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

Nachteile:

The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

Been using multiple SPS products for our EDI Connections

Kommentare: Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

Vorteile:

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Nachteile:

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

Sub-par integrations, unresponsive customer service, heinous billing practices

Kommentare: The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate.

Vorteile:

Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment.

Nachteile:

No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given.