Ideagen Quality Management Erfahrungen

Great Support, Product Needs Some Streamlining

Kommentare: Overall the software can be relied upon, its robust once set up and is highly customisable. The Ui is quite awkward and convoluted at times and takes time to learn. Support is great:- very quick to respond to issues and are willing to spend the time to work through problems to ensure they are fixed.

Vorteile:

Great support from the ideagen team, willing to help build your software install and spend hours troubleshooting issues. support is often quick and concise.

Nachteile:

Sometimes a very convoluted product, the UI has been added to for a number of years and could do with some refactoring/streamlining.

Overall a great Quality Management system

Kommentare: Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments.

Vorteile:

The system is straight forward to use with some excellent features.

Nachteile:

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Quality and Reporting Management system

Vorteile:

The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.

Nachteile:

The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Complete sollution for a lab Quality Management system

Vorteile:

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements. all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Nachteile:

Permission levels are rigid and requires primary licenses for high level tasks.

Quality Management

Kommentare: Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting.

Vorteile:

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Nachteile:

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Excellent QMS tool with even better customer support

Kommentare: Highly recommended, Excellent tool with great customer support and training.

Vorteile:

Customer Service Training Programme Customization Dependability

Nachteile:

Clunky in use Forest of permissions which are not always easy to understand.

Excellent Quality and document Management Product...

Vorteile:

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Nachteile:

Lack of Dashboard in the desktop version. Creating new forms in occurances module in desktop version not usable - Yet to be fixed. Support team needs to be trained better to answer and troubleshoot end user queries.

Great product but due an upgrade now

Vorteile:

As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well.

Nachteile:

No logic while building reports. Dashboards are poor.

Q-Pulse - a comprehensive and customizable Quality Management System

Kommentare: Comprehensive and customizable system. It does well what it's supposed to do.

Vorteile:

Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.

Nachteile:

User interface is dated and sometimes software is not the most intuitive to use.

Good system

Kommentare: Its a good system in order to access everything in one place.

Vorteile:

Its simple and easy to use. All documentation can be found.

Nachteile:

It can be slow at times, and you are unable to attach images.

Q-pulse implementation

Vorteile:

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Nachteile:

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

Q-Pulse

Kommentare: Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement.

Vorteile:

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Nachteile:

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

Q-Pulse helps with Quality Management

Vorteile:

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

Nachteile:

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

Improves efficiency and organisation

Kommentare: Overall I have had a positive experience

Vorteile:

The fact that it lets me store everything in one place and is easily accessible.

Nachteile:

It is very expensive to receive training

Solid product with potential to do so much more if some simple things are improved

Kommentare: Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us).

Vorteile:

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Nachteile:

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Great Product for all sizes of Quality Management systems

Kommentare: I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy.

Vorteile:

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Nachteile:

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Seasoned Q Pulse QM Review

Kommentare: We use Q Pulse primarily to support accreditation with ISO 9001:2015, JACIE, HTA and IRMER. Unfortunately it is not used throughout the organisation resulting in conflict sometimes with other document storage IT systems and we occasionally have to duplicate documents.

Vorteile:

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

Nachteile:

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

Excellent for customer communication and important as a repository of data

Vorteile:

Does the job that we expect, backed up by excellent support and customer service.

Nachteile:

System operates very slowly on occasions.

Excellent tool for Supplier & Audit management

Kommentare: Great overall features and client customer service

Vorteile:

Easy to use & great tool for supplier & audit management; great customer service and client management.

Nachteile:

Can sometimes lag when filtering large data of historical data.

Qpulse is a great Quality Management software

Kommentare: Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document

Vorteile:

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Nachteile:

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Q-Pulse Enterprise

Kommentare: The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.

Vorteile:

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Nachteile:

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Great Service

Vorteile:

Having a dedicated account manager is great as they massively reduce the workload on our team.

Nachteile:

I think the flexibility of the system (e.g. multiple codes linking to a single specification) could be improved to allow for a more seamless transition

Great Product for Managing Quality

Kommentare: Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects. Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used.

Vorteile:

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email. Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office. The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork. Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Nachteile:

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Qualsys EQMS delivers the Expectation

Kommentare: As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society.

Vorteile:

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Nachteile:

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Automate your ISO 17025 or TNI compliance

Kommentare: Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify compliance and have produced a robust product that delivers solid value. If you are hesitant to abandon your current compliance strategy, don't be. Even the best in-house systems can't compete with their ready-to-use solutions. Adoption is quick because end users immediately see that every process Qualtrax takes over is more elegant, tidy, and traceable. There's always room for improvement and Qualtrax recognizes that. So, the company listens to the voice of the customer and they continuously work to improve their software. I don't think there is a better product on the market that comes close to Qualtrax's value, ease of use, and functionality.

Vorteile:

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless. Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Nachteile:

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.