Tokeet Erfahrungen

Excellent product

Kommentare: It's a great help in keeping rentals organized/scheduled. It saves me a lot of time. It's almost like an assistant.

Vorteile:

It is an easy to use product. I like it because individuals like me can use it to schedule Airbnb rentals.

Nachteile:

So far, I haven't found any dislikes, but I'm still pretty new to the system.

Simple and Easy to use, amazing customer service.

Kommentare: Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Vorteile:

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Nachteile:

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Very bad customer service

Kommentare: TERRIBLE. I would rather spend money on a worthwhile platform.

Vorteile:

None, really. Terrible customer service and the people I've reached out to are leaving the company

Nachteile:

The team wasted so much of my time. We've tried to contact customer service multiple times. Waited in lobbies for forever only for them to leave us hanging all the time. I've not spoken to any rep to this day.

Great Experience using Tokeet

Kommentare: Great, love it, makes managing our reservations over various platforms easy and hassle free!

Vorteile:

Easy to manage reservations across portals!

Nachteile:

Sometimes takes a while to load, this could just be my internet speed at times though.

Tokeet is to say talk about it.

Kommentare: I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business.

Vorteile:

Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily.

Nachteile:

To be honest I am yet to find anything that I least like.

Excelente customer service by [sensitive content hidden]

Kommentare: I am really happy with Tokeet and Igor makes it more likeable as he makes extra miles for us every time we asking him for something.

Vorteile:

I love that we alway get help from Tokeet when we not sure of something

Nachteile:

That is logs mi out from the app all the time

Irresponsible company with shady practices

Kommentare: It is a basic PMS with basic functions, such as Channel Manager or message automation. However, after speaking to a couple of previous Tokeet users, their channel manager has large double booking issue, which has not been solved to date (although they claim different and would tell you anything to sell you stuff). There are much better options on the market, with better functionality and reliability, and for less bucks.

Vorteile:

They have a basic set of tools for property management, althoug it gets quickly expensive when you use all the stuff - more expensive than their competitors. They claim to have a good support, but really no issues are being solved.

Nachteile:

I was lied to several times during the pre sales. [sensitive content hidden]., their sales guy even missed first scheduled call with me, without an apology and came late to a re-scheduled one, which was huge waste of time on my side. They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything [sensitive content hidden]. I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their [sensitive content hidden] tried to take the review down claiming that they never spoke to me. Totally ridiculous, save yourself time and try a competition. I would suggest you Hostaway, Hostfully or OwnerRez, based on my extensive research and what I tried.

Best-in-class by far

Vorteile:

These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Nachteile:

Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Tokeet for Holiday Lets

Kommentare: Very effective at managing cross channel bookings.
Reporting tools are good.

Vorteile:

Very easy to implement and integrate. Decent website builder. Invoice management and payment tracking is very good and is managed automatically.

Nachteile:

Automation features come at a premium price such as automated guest messaging. Fewer API integrations with other systems and software than some competitors.

Looks great at the beginning

Vorteile:

Customer service is friendly. Looks user friendly. Lots of cool features (like templates), but most sites like airbnb have them anyway and I dont use them as i prefer customizing my responses.

Nachteile:

Tokeet is nightmare. It looks great at the beginning. But when you start using it, you understand all limitations. Main reason i picked it was synchronization. It is not real time and often delayed. Sometimes even fails for days. Mobile version is worst. It doesnt update reservation. You have to search by name. Also direct messages on Tokeet give no notifications. Calendar doesnt show manually blocked events on mobile. Development team promised to fix it 6 months ago. Still nothing. SEO is bad Your website built of their limited template wont show on google. Also, when reservation is made on expedia or booking.com, calendar gets blocked but you the credit card provided is often fake And it takes time to cancel reservation, meanwhile your calendar is kept blocked unless you manually clear it up. It is very bad especially when it happens on the dates close to the current date as nobody else can book. Calendar is very difficult to work with. I m switching back to blocking calendars manually. Overall if you are a small property management or individual property owner, dont waste your money.

It worked for me

Kommentare: The application helped me to solve the empty space in my house.

Vorteile:

I have a second floor that I don't use, and I would like to take advantage of it. I was recommended the tokeet platform to rent it as an air bnb. I tested the platform and it worked 100%. I had no problems using it and I got a person quickly for the rental.

Nachteile:

As I use it I will see if it has any negative things.

Used to be good

Kommentare: Started off great - ended badly

Vorteile:

Used this app since they very first started and it always did what it was supposed to do but the quality has gone down as the price has gone up

Nachteile:

You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment. The widgets don't work even though they insist they do - they really don't. The support is arrogant and not user friendly. They say you can "migrate" to symple- you can't you are just asked to sign up and start all over again. If you decide to close your account - it is instantaneous - no access until the end of the period you have paid for. Way to expensive for what it is.

Tokeet is very sold property and channel management system with plenty of potential to improve and expand further

Vorteile:

Customer Service is amazing API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well Automation Tools are time savers Billing/Invoicing and Stripe/Paypal integration Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks: -Website templates are limited and booking and viewing properties on mobile is hard to impossible; -SEO support for website doesn't exist, but will be developed in 2018 sometime; -Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc; -Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings; Customer support is top notch and amazingly efficient. Help system is good, but not updated with recent changes. For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly. We will update review as things will change/progress or not.

Nachteile:

SEO hooks/tools are missing, but there are plans to add in 2018 Web Templates needs to be updated/improved, especially on mobile Mobile App is hard to use Written by using an outdated technology Angular Critical issue indication needs to be improved Submitted tickets/development items should have tracking info and deadline set (if possible)

Enterprise-level Application for a Consumer Budget

Vorteile:

I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio.

Nachteile:

I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time. A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though.

Helpful app

Vorteile:

I run a small business with short term rented apartments and I’m totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible. So the pros: 1. Good integration with Airbnb 2. Payment and invoice integrated 3. Some level of automation 4. A satisfactory web site builder (you need to have programator skills to achieve better resaults. 5. Very good 24/7 support 6. The app is improving constantly

Nachteile:

1. Lack of a PMS module 2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn’t work properly/ guess is also a Booking problem since the architecture of the platform is obsolete) 3. Not enough automation - lack of accès control module 4. Some features in the app are not very clear at the first sight

I have been using Tokeet for over 3 years

Kommentare: I host over 13 holiday let apartments and I have used Tokeet for over 3 years and it handles my work perfectly. Highly recommend.

Vorteile:

Great software, I especially like the add-ons/additional services. I currently use 3. Excellent customer services, tokeet are very quick to reply and answer my questions even on weekends.

Nachteile:

Can be complicated when you first use it but their teams can help you and they offer free training sessions.

Do Not Use This Software!

Kommentare: I used to really like the software but how they have been over the double booking incident, I would not recommend to anyone at all!

Vorteile:

I really liked the ease of use and layout of Tokeet and seems like a lot of useful functions.

Nachteile:

Allows double bookings to take place and then when you try and find out why, they don’t help or tell you anything. I had a double booking and had to re house guest, I spent out a lot to do so. Customer service is terrible, like really bad!

Excellent central dashboard for short term rental owners with multiple units

Kommentare: Great software. It doesn't do everything but this is a young industry and most products are incomplete.

Vorteile:

Brings together reservation information from multiple platforms into a central dashboard. Allows a business to manage multiple short term rentals on multiple platforms from a single interface. Also enables a business to book reservations directly

Nachteile:

Doesn't fully integrate with VRBO. Requires an agent level subscription to integration with Pricelabs, regardless of the number of units.

Tokeet Support

Kommentare: Hi All
Tokeet support is absolutely amazing, Fakhar help me sort it lots of issue .
Recommended to everyone easy to use and support is amazing from whole Tokeet team.
Thank you Jacek Silver Service Apartments Ltd
UK

Vorteile:

Easy to use highly recommended to everyone

Nachteile:

Integration ,Easy to use highly recommended to everyone

An absolute nightmare

Kommentare: Bad software, bad support team and you will loose your patience together with your money. AVOID!

Vorteile:

It seemed to have a good balance of features and price.

Nachteile:

Have used Tokeet for about half a year but we definitely cannot recommend it for managing different channels. Constantly loosing connections and automatically spamming our homeowner's accounts on email because of it. The interface and functionality you get for the price can seem appealing at first, but the software is poorly designed on the back-end to the point of it being unusable. When you realise that problems run deep and that these are not temporary glitches, you reach out for the customer support on chat to receive copy/paste templated answers that drive you crazy. Their support chat manages somehow to be a far worse experience than a chatbot, not sure how is this even possible. No one in the team has ever been authentically interested in fixing our issues but they keep constantly launching new features without fixing their core ones.

It was little hard at first...

Kommentare: A complex but after learn watching the user video looks pretty easy to use.

Vorteile:

It was a little hard at first but the app eventually started to make sense to me once i spent a few days just learning all the lingo and watching the help videos. i started using this application because a couple of the owners we manage for were asking for a "portal" to see their house information live. Tokeet has a feature that lets owners log in and look at their individual revenue and booking reports, so I was able to make that happen! I also realized that I've been wasting a lot of time checking all our listings manually every day...

Nachteile:

You really need to read and watch the videos, it's tough to start but you will get it. they don't advertise it, but there's a help section at help. Tokeet.com that had everything i used to learn...

Keeps me organized

Vorteile:

The customer service is very good. I generally like the way the program works, and feel confident that my bookings will not disappear

Nachteile:

There are many steps to input a unit and it is for me quite confusing when it comes to the API, adding accounts, etc. There are few user items that are frustrating but not the end of the world. One in particular is that you cannot group units the way you want, it is only alphabetically. When you are working with dates, if you click back, it takes you back to todays date, it would be nice to stay at the dates you are working with.

Property Manager

Kommentare: Great tool for pricing management

Vorteile:

Tokeet is a great overall tool for organizing my short term rental business

Nachteile:

Invoice system can be improved, sometimes the invoices are not produced correctly.

Perfect for OTA Integration with fantastic customer service

Vorteile:

The customer service is fantastic. They always respond, and are willing to take on board specific needs to ensure the platform runs as their users need it to.

Nachteile:

Occasionally, there are glitches; e.g. the website builder function is great, and produces a great looking website in minutes. However, when an email is generated from within the website, it is not forwarded on automatically to email system. So, when Tokeet were informed of this, they are looking for a resolution. Very proactive.

Never go for a software without a proper support

Kommentare: I have had a terrible experience and i lost money with tokeet. Once they lost the connection with airbnb I had double bookings and my price setting were gone which means everything were so cheap that i got penalised by airbnb because i had to cancel bookings. Tokeet won't take any responsibility for that and its extremely hard to get a hold of them. i had to wait for hours until someone reply to any inquiry and when we need to most where are they ?

Vorteile:

works on mobile IOS but very limited and if you need to check info from a guest that works but if you need to convert a booking forget it.

Nachteile:

ridiculous support and they blame airbnb to drop a connection and lost data settings. They cannot fix a problem and there is a bot that replies with possible answers or suggestions that most of the time are not relevant.