talech Erfahrungen

Very functional, great backend reporting, quite user friendly

Vorteile:

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Nachteile:

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Ease of use

Kommentare: The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Vorteile:

Easy to navigate, fairly straight forward.

Nachteile:

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.

Non-Existent Customer Service

Kommentare: Tried it for two years for our small non-profit business. First year had bad experiences. Talech promised they would improve their product. Tried it another year. No reasonable changes provided. Struggled for a second year. Now looking for a new POS system.

Vorteile:

Easy to use. Can use iPhone or iPad as entry devices.

Nachteile:

Reporting is okay but you cannot customize any reports and balancing at the EOD is nearly impossible. Tech support and customer support are on two different plantes and CS has no clue what they are talking about, how the product works, or how to treat customers. Very poor!

talech Review

Kommentare: so so

Vorteile:

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Nachteile:

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Love it

Vorteile:

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Nachteile:

Really I don't have an it's easy to use and any questions I had technical support answered them

be aware of the billing department

Kommentare: software is ok but very mad with the Billing department if they owe you money, you have to suffer before you get it plus you have to be so mean for them to listen.

Vorteile:

the ease of use and the features the software offer. plus you don't need to give away the credit card processing service.

Nachteile:

credit cards integration and online double charges

Normal POS system.

Vorteile:

Has lots of options. I can manage employess with this.

Nachteile:

It is not stable. Especially if I use this with 3~4stations , it is not working properly.

Lost 500/day.

Kommentare: Very bad experience. Clover is bad but this one is more worset.

Vorteile:

I don’t like nothing about it. Need to click 5 times Just to go to 1 table to another table.

Nachteile:

This not for restaurant industry. I am a busiest restaurant. Not able to add tips later in the time.

Decent program for small business

Vorteile:

Easy to use Easy to enter inventory Reports easy to produce

Nachteile:

Nothing really, it works just fine for my small business.

Talech Review

Vorteile:

It was easy to go into Talech and update prices/names.

Nachteile:

There were a lot of technical difficulties like; poor connection, slow loading, it was not all the way up to date.

WORST PIECE OF TECH AND CUSTOMER SERVICE IVE EVER ENCOUNTERED

Kommentare: HORRIBLE AND INCOMPETENT

Vorteile:

SAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs, (every day) I go to call customer service and get the same agent who has absolutely no clue what he's talking about and puts me on hold for hours at a time to google what I've already tried to look up on my own. I know more about the system then the own company does. Not to mention when I first received this system my rep told me I would be receiving a bar code scanner, cash drawer, bar code printer, etc. I received NOTHING except a piece of junk tiny little screen and they continue to charge me for this "bundle package" that doesnt exist. I can not stress anymore how HORRIBLE this system and the customer service is as equally bad. For your own sanity, DO NOT PURCHASE!!!!!!

Nachteile:

something new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do.

Not happy with update

Kommentare: The 4.0 update is horrible!! Not user friendly at all. Settings that were avalible are now not. Staff can not find orders as easy as they could. To many screens for staff to choose from. Program used to be very very easy. New staff and non technology efficient staff could use older versions with ease. The new update is hard to follow and staff keeps losing place and orders. Looking at other pos system. To many issue lately with software and other things with TALECH. Ive told many people to go with this product before this later update. I wish I would not have. Im losing my trustabilty with colleagues.

Vorteile:

Older versions were wonderful. Easy to use, easy for people who didnt know much about technology to use. Easy to find what the staff needed or orders

Nachteile:

New version is aweful. To many screens, to many buttons, buttons and options that were there are now not, easy to change orders you dont need to be in.

Talech Pros and Cons

Kommentare: Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process. I have been able to help another pizzeria more streamline there system do it works better for their needs. Both Talech support and boomtown are great, they are always trying to help and most times they can this was just a new area for them. I have never had anything but an exceptional experience from either customer support. I do love the fact that Talech does listen to customer feedback and is continually improving their product.

Vorteile:

It's easy to see my monthly/weekly/daily sales The ability to print which catafories you want in the kitchen It's ease of use and ability to train new employees on

Nachteile:

it doesn't have the functionality for a pizza reststaurant. No delivery option Don't have the ability to add store credit without doing a refund.

Not fully baked for a full service restaurant

Kommentare: Can order from the table.

Vorteile:

I like that the software utilizes iPads at table side, enabling orders to get entered and executed more rapidly than with a stationary POS.

Nachteile:

I don't like that it is not ready for use in restaurants, and that our training session was with someone who barely knew the basics of the software. There are so many features that are missing that are basic to restaurant utility. It is not solid like 2touch, the software we were using previously. We have had to struggle through problems, some of which have been addressed and fixed by the developers and some of which have not. Training was poor, and there's no manual, just isolated pages. After months we JUST learned that we can void a payment by swiping left on the payment. Perhaps there should be some visual clue to show this possibility. We are using EMV, and there's no way to swipe to start a tab for a customer. Even if it doesn't use the credit card for charging, being able to swipe to start a tab with the customer's information would be helpful in our busy bar. The chip readers and the iPads are daily becoming unsync'd (bluetooth) for no good reason and have to be re-sync'd. There is no way to schedule or send a daily emailed report at closing time, and there's no way to customize a report for our team. Comps have not been thought through. We were told to use house accounts, which did not work correctly for tax reasons, then told to use discounts, which we are now using. Party deposits have not been thought through. We were told to create a product and a discount for deposits, but will be using house accounts. There's more but I'm at limit.

Good product for the price

Vorteile:

I like how easy it is to customize the interface of the iPad app. I can easily color coordinate sections and subsections, rearrange everything to fit our needs. I also love the online ordering system, we take on average a dozen online orders a day. There are of course things I wish we could change about the system, but overall, it does the job, and does it well!

Nachteile:

Not a fan of the online ordering setup. If I wish to have a product hidden on our online store, it also hides it on our iPad, which does not work too well. The program is also very laggy when you first try to login, takes 5 seconds or so every time - just freezes. Also, if someone tries to tip us with a custom tip amount, sometimes the text box covers up the amount section - and we've had people almost tip us $2,000 multiple times - the box needs to be moved.

Better than the Big Boys

Kommentare: I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in many different types of restaurants. I have used most of the Big Name POS systems out there. As a manager I had to program them, change prices, add buttons and all that. Usually you have to do these things in the middle of a big rush on top of ten other things. I'll tell you what, Talech is by far the easiest I have ever encountered. I can add a button, scratch that, I can have an employee add a button with a few instructions over the phone! Also, by using ipads as terminals, my costs stay way low. a refurbished ipad is like $200. Compared to the other guys' pricey terminals, they are practically disposable. I bought a backup just in case! I love Talech and will tell it to anyone willing to listen. In this business, it is nice to find something that works!

Vorteile:

Low initial cost. Intuitive setup. Rapid adjustability

Nachteile:

Not compatible with Android OS

Talech Review

Kommentare: We are a very small business, and the software is perfect for what we need. I like the reports feature, I can go back a year and compare numbers, I can email the reports to the accountant, I can keep track of each of our suppliers and how we are doing with each one.

Vorteile:

Customer support has been super, fas,t efficient. The software is easy to use and set up was great.

Nachteile:

In the beginning we had some super glitches that had even the tech experts stumped. It took a good while to get that all ironed out. Seems to be working fine now, only once in awhile do we find ourselves with a bit of a problem, but Customer Support is always just a phone call away.

Talech Software Review

Kommentare: We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience.

Vorteile:

Easy to use

Nachteile:

I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.

Good product, exceptional customer support

Kommentare: I'm very happy with my POS program from Talech and I'm not even using it to it's full potential! What I appreciate the most is that when I've had a question or a comment, someone has immediately gotten back with me, or concerning an issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find!

Vorteile:

All the options

Nachteile:

I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good!

Gets better every month

Kommentare: Right off the back the bang for the buck was impressive. I run multi stores and the registers have been doable, but not impressive. There needs to be communication between each store on every customer added to the database. For example, if I add Joe's info in one store and he goes to another, he has to add his info in again. If there is a credit on his account, it is only use able at one store.
I really appreciate being able to check all my numbers from home and upload new product, but without the ipad, I am unable to see how the menu actually looks in the store. It would be nice to be able to pull up the menu and adjust it on the computer instead of having to do it at each store (I don't have an ipad at home to pull up the stores).
Talent does a great job at customer service and continually updating their product. I am satisfied with this product and am confident it will continue to improve.

Vorteile:

Continually getting better

Nachteile:

Multi store use and options

Mixed Satisfaction

Kommentare: The updates kill me. We are a bunch of older women running a non-profit store. For the most part, we catch on. But just as we're learning the system, an update hits and everything goes crazy for a while. Mistakes are made that we can't "unmake" and there is no going back once you "close the shift" and happen to do it wrong. For us, there should be a "double check" or "are you sure" option involved. But we hope our bookkeeper can sort it out well enough to figure out our taxes. There is zero notification that an update is coming and we've been caught off guard several times. Candidly, I have two sons that are of GREAT assistance to us older folk who are slightly intimidated by unscheduled updates.

Vorteile:

I do like the ease of use - once learned.

Nachteile:

It's probably an amazing system for younglings, but not so amazing to wrangle once you get older and are not used to the application.

New Interface is Awesome

Kommentare: THee introduction of the new interface on the tablet has been fantastic. Talech's support has listened to the customer base and made remarkable changes to enhance the user experience. the most notable change is the feature that allows you to type without having to idsable the scanner. Keep up the good work.

Vorteile:

Ease of use even for the non computer or tablet savvy.

Nachteile:

The card reader has bugs and load times can be long. The fact the register screen defaults back to the log in screen can be unproductive in peak times.

Great system, horrendous customer service!

Kommentare: Rest assure, no business referrals will ever come from us!

Vorteile:

We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store. I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech. Service before the sale was stellar. The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list! Long story short, the printer was on backorder. Wow. However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up. We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.” Also, the only weekend support available is for tech support. No customer service or sales support on the weekends. Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta....

Nachteile:

Love the software. Perfect for our business. Easy to set up and use.

Something Borrowed Review

Kommentare: Like the software a lot because it's simple. Some things I'd like to see different is to have the refund button not so easy to hit it accidentally. Then for the online side it would be great to have more subtotaling of receipts by day in order to eliminate the hassle of downloading a report to reconcile with the bank deposits. It also seems to be geared toward restaurants. We are in the rental and floral business. Adding a module for these would be worth an up-charge if it's not too much.

Vorteile:

Ease of use

Nachteile:

lack of reporting See other comment.

Caret Cellars Uses talech

Kommentare: Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Vorteile:

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Nachteile:

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)