shopVOX Erfahrungen

Crucial tool for our business

Kommentare: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Vorteile:

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Nachteile:

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Great Management System

Kommentare: Great customer service and support, awesome job and client management systems, great for invoicing, accepting payments, creating quotes and sales orders.

Vorteile:

ShopVox makes it extremely easy to view all projects and jobs in one screen on the Job Board as tiles. I don't have to worry that I'm forgetting about a project!

Nachteile:

The Express version does not have a finance charge option.

Good Job Management Software for printers... Needs better support

Kommentare: It is good software, not great... their customer support is horrid.

Vorteile:

It has alot of great features, and a mature job management system

Nachteile:

Lack of care for their customers, stuck in their own mindset of their way is the right way, not willing to change or grow.

Shopvox! A Great Help!

Vorteile:

Shopvox helps our management and production team with the daily tasks of running a screen printing/embroidery shop - they give all the tools necessary to schedule, quote, manage orders and even take care of the proofing! It is great

Nachteile:

I do not have any major cons for ShopVOX - it all feels well made and just a solid software to use!

Excellent Software

Kommentare: We did our own set up; it was complex and lengthy - if I had it to do over again, we would definitely commit to having their experts do the set up. The learning curve was longer that it needed to be. We are thrilled with the quality of the product and the excellent customer support ongoing. I personally HATE chat support but they are so good I use it whenever needed.

Vorteile:

We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product that had become almost useless. Set up was complex - I recommend you use their services unless you have staff knowledgeble about both your operations and software installation available to dedicate exclusively to set up. It's worth it! Easy to track progess of sign build outs, printing projects, and installation; good invoicing with payment options, seamless integration with Quickbooks Online.

Nachteile:

I wish that all lists could be modified by admin users (specifically purchase order status codes). Second wish is that all fields in transaction lists could be sorted.

SV Experience so far...

Kommentare: SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Vorteile:

The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Nachteile:

Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Game Changer

Vorteile:

So many things to like and big upgrades from our current software. - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort. - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks. - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales. - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Nachteile:

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed. - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Modulex Ontario

Kommentare: Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Vorteile:

Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Nachteile:

Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted. Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Loving ShopVox

Kommentare: We used a more extensive service before ShopVox which was so hard to use and get setup. Then we left ShopVox for a cheaper service and was back within a month as that service was harder to use as well. ShopVox is definitely the right fit and we plan to upgrade in the near future.

Vorteile:

ShopVox has helped streamline out bulk order invoicing tremendously. We have not even officially began using all of the features but we are excited to begin in the near future.

Nachteile:

That you are unable to use Zapier on all tiers.

Best Decision This Year

Kommentare: Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Vorteile:

The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Nachteile:

The amoratizing of products on a line item.

ShopVox is a solid platform

Kommentare: Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points and good customer service when there are any issues.

Vorteile:

We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

Nachteile:

There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

Jimmy from Adhere Sign Co.

Kommentare: Great, Love it. The support is amazing

Vorteile:

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Nachteile:

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Long time user

Kommentare: We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Vorteile:

Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Nachteile:

Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

ShopVox is a good solution that still needs a lot of work

Kommentare: Overall, we like ShopVox because it allows us an easy way to put together a Sales Order and Invoice. But we do not like it for any pricing, margins, or any of the other "features" they offer. It feels like it was built by a programmer who has never learned any UI/UX. And I suspect that is exactly what happened.

Vorteile:

I love how easy it is to start a new order and enter all the order information. ShopVox makes it very easy to create a new job, fill in what is being ordered, and it allows us to send the quote/sales order/invoice directly to the client through ShopVox. That is great, and we are very happy with that!

Nachteile:

We are not happy with the backend of ShopVox. It is extremely difficult to figure out how to price items correctly. The backend system is not user-friendly at all. I highly recommend they hire some quality UI/UX designers to do a complete overhaul because it is very painful to use as it. We have been using ShopVox for almost two years, and we still haven't been able to get our pricing entered correctly, or have the correct options for different products. The system also is built on certain assumptions that we're definitely going to do it the one specific way that they imagined every sign shop should operate. But we don't do it that way, so many of the options/features/settings don't work for us. As a result, we use ShopVox to create our invoices, but we enter all of the information in manually - everything including the product name, fabrication instructions, and pricing. ShopVox serves us well as far as having a place to build an invoice and bill the customer. But it does not make it easy to enter our product information in or figure out the pricing. The backend is WAY too confusing and would require a full-time employee to be immersed in the system for a very long time in order to get it up and running the way the ShopVox team envisions. We even hired someone who does ShopVox backend work exclusively to help us get the backend up and running, and he said it would take him many months to get it done - and he already knows what to do! This is ridiculous.

Poor Poor Service

Kommentare: Absolute poor service, that permeates from the top, I've tried to resolve an issue for 3 months now, and whilst our account was suspended, I'm told the only time they will not charge is if I cancel.Had a message from the [sensitive content hidden],who's response is if you don't like it, go elsewhere. I agreed and asked for my data, to which the request was ignored.Your business is at risk with this company.

Vorteile:

Very basic costing system,not compatible with most systems

Nachteile:

Poor customer service, with an inability to understand English.

Shopvox as a complete solution for costing, quoting, work flow and invoicing

Kommentare: Overall very good experience and has without doubt improved our overall efficiency, productivity and speed in so many areas.

Vorteile:

Has all of the features that we had on our wish list plus a few more. Pricing module well thought out and flexible Very easy and quick to create complex quotes as well as keeping track of quotes for follow ups. Keeps a good historical and detailed record including artwork proofs which makes running repeat jobs easy or when re-quoting. The jobs board is a valuable planning tool to keep track of jobs in progress & deadlines therefore makes production planning easier. Responsive support team.

Nachteile:

Initial setting up is complex without someone locally who could understand our requirements and scope out the best way to set up the various modules. Lack of ability to alter pdf output ourselves e.g. customising design, layout & elements required or not required in quotes, sales orders, job sheets. Integration with Xero is ok but not perfect. Reporting tools could be more flexible so that we can pull out relevant information.

Easy to Use Software

Vorteile:

The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team.

Nachteile:

We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods. Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important.

TechVOX personnel have essentially held our data hostage.

Vorteile:

We were a SignVOX user for years and had to move to another platform for business reasons. Up until then, customer service was ok. We accepted the option to stay on SV rather than transition to ShopVx, since it was adequate for our needs. Chat support good.

Nachteile:

Customer service beyond chatting was always very weak. We asked for our historical data for a seamless transfer, TV personnel said they never provided that to anyone, that it wasn't an available service. I showed them an email string from a business partner's organization, including the provision of exactly what data I requested, and TechVx stopped answering my email requests. But when I canceled my subscription, they emailed me a confirmation within 10 minutes. BTW, I was very professional in my requests. These people ruined an otherwise decent experience over several years. STEER CLEAR OF TECHVOX PRODUCTS IF YOU EVER WANT TO DISENGAGE!!!

ShopVox - great value!

Kommentare: We used to use multiple systems and had many errors from repeated data entry errors. ShopVox gave us a single source to keep up with each job from sales lead to final invoicing and archiving.

Vorteile:

ShopVox takes you from initial lead, through manufacturing, scheduling and final invoices. There are too many features to list, but most everything can be customized to fit you specific business. There are many resources for questions and 'human' support is responsive. There is a constant desire to improve the software, so there is a good chance your request for a specific feature will be implemented.

Nachteile:

There is a learning curve if you want to get the full benefit of the software.

Excellent Software, Easy to Train New Users

Kommentare: ShopVOX has really helped our shop with keeping track of all of our production steps, staying on top of due dates, and quickly and easily quoting and invoicing clients. I really like the flexibility of being able to create work flows that are specific to our industry. I love that we can upload art and other documents to the software so that even remote employees can access all of the information that they need. Any time we have run into an issue, the support team has been very responsive and helpful.

Vorteile:

I like that the software is always changing and being updated.

Nachteile:

My least favorite feature is the reports, as I wish they were more customizable.

A for Awesome!

Kommentare: SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly) takes jobs from design to completion and makes quoting a breeze! Signsmith LOVES it!

Vorteile:

Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.

Nachteile:

we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!

The Most Bang For The Buck!

Kommentare: The over all experience with ShopVox is excellent. I love that I can reach out the them and I get a response back with an answer to the problem. I also like that when I need help with something I am not nickle and dime to death. One Price, One Solution, All In One Place.

Vorteile:

I love that ShopVox is always listening to the customer and adding new useful features. They are always in the background look for ways to make ShopVox BETTER!

Nachteile:

For me there was some learning curve. That is was my biggest issue. But once I changed my thought process it really all came together. I am much more productive in my day to day process.

ShopVOX is an great tool for quoting, ordering, and production management.

Kommentare: My experience with ShopVOX has been very favorable. I am a consultant so I have the opportunity to see how different businesses operate, communicate, and execute. They all seem to have different ways of doing things but I have been successful at using ShopVOX to get them on a good track.

Vorteile:

I really like that this system is based on product development and pricing instead of being based on the processes. It makes more sense to customers to use their language like signs, business cards, vehicle wraps, etc. instead of printing, cutting, and installing. Customers want the products and not training in how they are made.

Nachteile:

I would like to have better documentation that is organized according to how the system is used.

Very adaptable shop software

Vorteile:

shopVOX cloud-based software gives you a lot of tools to manage your shop, from a variety of pricing models for products and services to production management, online proof tools, etc. All, in a very customizable platform that you can mold to your business. It also integrates with QuickBooks, which is a great feature. While I believe it started as sign shop software, it has been expanded to handle a variety of business types.

Nachteile:

The initial setup can be daunting, but they offer assistance in getting the program setup for your business. Overall, support is good, but sometimes it takes a little back-and-forth to get them to understand the issue you are having.

Increased efficiency all round

Kommentare: Makes invoicing process a lot easier as all information is in one place and everyone is using the same system.

Vorteile:

Invoicing process a lot easier as all the information is there, we still manually raise invoices in Sage. Having to store less paperwork and supporting documentation. Everyone using same software and working the same way.

Nachteile:

Same numbers being used for multiple documents can get confusing when searching. Due dates changed on Job board do not change on sales orders.