RingCentral Contact Center Erfahrungen

Great for Small Virtual Law Office

Kommentare: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Vorteile:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Nachteile:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Vorteile:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Nachteile:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Ring Central

Kommentare: Overall ring central is one of the better phone companies I have used.

Vorteile:

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Nachteile:

Call listening was not up to standard and we had to take on another company to be able to assist with this

Worst Customer Service Ever without Exaggeration

Kommentare: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Vorteile:

Multiple features at multiple levels of service and offers HIPAA compliance.

Nachteile:

High Priced and poor customer service downgrades any positive reviews of this company.

Nothing beats RingCentral when it comes to call management

Vorteile:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Nachteile:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Ringcentral has changed the way our company operates

Kommentare: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Vorteile:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Nachteile:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Has everything you need at a great price

Kommentare: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Vorteile:

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Nachteile:

The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Excellent Product

Vorteile:

I received daily calls, and the quality is incredible.

Nachteile:

The meeting feature. I think is not that necessary, at least for my team.

Ring central is a must

Vorteile:

I like how easy it is to use and navigate .

Nachteile:

Sometimes there is a small delay if you are working remotely .

Great VOIP service

Vorteile:

A great service to deploy in no time. It’s as convenient as plug and play.

Nachteile:

Hardware cost at an expense side. Otherwise no other issues.

Review of Product Software

Kommentare: RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Vorteile:

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

Nachteile:

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

Great overall solution for call centers

Kommentare: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

Vorteile:

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Nachteile:

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Ring Central - Review

Kommentare: - It is a great application overall with ring central.

Vorteile:

- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

Nachteile:

- The pricing can be made more affordable - They can add more features and limits to the applications

Excellent voice quality

Vorteile:

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Nachteile:

It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Ring Central Contact Center Review

Vorteile:

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Nachteile:

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

great tool for streamlining communication

Kommentare: Ability to text with customers from an office-specific number

Vorteile:

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Nachteile:

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

I wouldn't have a business without RingCentral

Vorteile:

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Nachteile:

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Great idea, features are cool but definitely fundamental flaws

Vorteile:

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Nachteile:

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Ringcentral Contact Centre/Customer Support is excellent!

Kommentare: The multi-level IVR enhances and connection music elevates the image of my law firm.

Vorteile:

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Nachteile:

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

poor customer service

Kommentare: poor level of knowledge with agents on the phone, difficult to understand phone agents.

Vorteile:

sounded attractive, price was reasonable, had good reviews mostly

Nachteile:

not the easiest system to use, customer service was dismal

RING CENTRAL

Vorteile:

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Nachteile:

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Good

Vorteile:

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Nachteile:

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.

Very useful tool.

Kommentare: Very good!

Vorteile:

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Nachteile:

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

Online faxing

Kommentare: It has been great

Vorteile:

We use this product for all our faxing and the consistency of service is great.

Nachteile:

We've used ringcentral for over 3 years and I have not had any issues.

Perfect Business Communication Appliacation

Vorteile:

This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Nachteile:

The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.