Square Point of Sale Erfahrungen

Square Point of Sale ohne Funktion

Kommentare: Ich hoffe, dass Square Point of Sale Ihr Prdukt verbessern (Entwicklung und Zahlungsprozesse) und danach wieder an alles freischalten.

Vorteile:

Enthält richtig viele und gute Funktionen und Futures aber sie funktionieren nicht 100%. Diese Funktionen müssen komplett neu entwickelt und sicher werden, dass diese Funktionen richtig funktionieren bevor sie diese Produkte an der Kunde abgeben

Nachteile:

Ich habe mehere mal versucht etwas online zu bezahlen, aber die Prozess hat immer fehlgeschlagen. Funktionen und Tools hängen immer ab.

Reliable and great customer service

Vorteile:

integrates well with my EMR platform and makes invoicing streamlined. Using customer service to locate old invoices was really straightforward

Nachteile:

Fees are expensive and I wish they were less or could be modified based on volume

A very user friendly POS system

Kommentare: Overall experience was amazing. Loved how it made everything easier!

Vorteile:

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Nachteile:

Yet haven't found any bigger issues. Everything seems fine.

Dont expect great support

Kommentare: I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed. For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it. This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded. After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit." Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions" Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response. After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate. I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help. Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account. I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response. I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing. All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on. I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information. Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache. If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend. I've tried up and down every channel I can get and was shut down each time. No luck. I'm switching to something else for sure. Sad to see this happen.

Vorteile:

Nice POS System for our customer interface

Nachteile:

Customer Support is not great, cannot get you info when you need it. Slow to respond.

Pleased with Product

Vorteile:

We integrated everything from POS, to reporting, to payroll into Square

Nachteile:

The linking between online inventory to in store, real time inventory is awful.

A Great Value for your Money

Kommentare: We have used Square for several different ministries. We ghave a coffee shop, a college cafeteria, a homeless shelter and online store. Square is able to work with all of our many ventures with ease

Vorteile:

I like that it was simple and intuitive to use

Nachteile:

I wish the website allowed for more customization in outline and interface looks

Never miss a payment with Square!

Vorteile:

We love our Square as it gives us on the spot payment for services with a clear and easy to understand format. Young or old, no one has issues using Square for payment.

Nachteile:

Occasional connection issues make it so that we cannot take payment immediately, however it is rare.

Practic and easy to use on your patients payments

Kommentare: Make me comfortable running payments and reports.

Vorteile:

is really easy to create monthly reports.

Nachteile:

the charge amount, or when someone else pays a patient account, Square does not send the funds until we confirm the name of the card owner

Best pos system

Kommentare: Very good experience. My customer liked the profile and saved there preferences on receipt.

Vorteile:

The easy use of it. No learning or teaching need.

Nachteile:

If you didn't have Internet you couldn't process payment

Love Square

Kommentare: Wonderful love using it on a daily basis

Vorteile:

The ease of using it with entering the card information via phone and when a card is present

Nachteile:

Nothing all is perfect. No issues at all

Solution to payment processing for small business owners

Kommentare: Square has helped me run my business smoothly without any embarrassments with payments

Vorteile:

It's transaction speed is super fast and it is really easy to set up and link

Nachteile:

It's way better than most of the alternatives available, there isn't a disadvantage to using it.

Square gets the job done

Kommentare: My overall experience has been good. Square POS gets the job done. The user interfase could be more intuitive though, but in general it's ok.

Vorteile:

I use square POS, but also as an online payment processor linked to Wix. We started using the simple and small POS at our organization, but then we upgraded to the one with the big screen and that was a big change. I particularly like about this one that the client is the one swiping the credit card and has privacy deciding on the tips. It allows to start and end the cash drawer, which helps to control the cash better. I also like that when there is no connection it goes to offline mode and one can still run transactions with it.

Nachteile:

The part that I am unsatisfied with is that the integration with WIX does not capture names of events in the description of each transaction. Therefore it's tricky to categorize those transactions in the different income classes for our books. I have to do that by reconciling manually wix reports with square's.

Love Love Square

Kommentare: Overall, I prefer square any day over stripe and PayPal payments.

Vorteile:

Love live square. Love that it can be used for both in store and online payments. It sync with my quickbooks which saves me a whole lot of time. It gives detail daily reports which includes best seller of the day, number of sales, number of products sold and what type of product sold, taxes paid, types of payment the customers used, plus it syncs with my online store inventory. Square gives you all the detail info you never realized you need till you need it all in one place. So easy to use and tailored for retailers. Love the Apple Pay feature too.

Nachteile:

My big con with square integration is it doesn’t sync well with bigcommerce. By that I mean, my online sales gets imported as a custom order so there is no itemized list of what the customers bought. Also with bigcommerce, there is no way for me to take Apple Pay or other digital wallet payments. Square does have digital wallet payment options with their square space shopping cart. Fingers crossed they will fix this custom import stuff soon.

Easy as it gets

Kommentare: The overall experience has been wonderful. It is an extremely easy to use product which makes rolling it out across the country quick and simple.

Vorteile:

My favorite part of Square is the ease of it all. It was easy to set up, it is easy to use and it is easy to integrate. This makes life so much easier when you have locations all across the country.

Nachteile:

We only use Square for payment processing. It is a little more expensive than some of the other solutions if that is all you are using.

Square POS app

Kommentare: This has been great with no problems! It allows me to bill anywhere and review my billing history. It gives me a breakdown of new clients and how many returning. One thing I would like to see change is the 1099 form. It only gives me one if I sell more than $20K in products a year. I would like to be less and more flexible for small business owners!

Vorteile:

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

Nachteile:

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

Square POS offers new and flexible use

Kommentare: Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Vorteile:

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Nachteile:

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Square D Point of Safe Review

Kommentare: Ease of installation: Many Square D products are designed to be easy to install, even for those with limited electrical experience. This can save time and money on installation costs.

Vorteile:

Square D is a brand of electrical equipment, including circuit breakers, switchgear, and other electrical components. Some of the features that are commonly cited as benefits of Square D products include: Reliability: Square D products are known for their durability and reliability. This can be especially important in critical applications such as hospitals, factories, and power plants, where equipment failure can have serious consequences. Safety: Square D products are designed with safety in mind and are tested to meet strict safety standards. This can help protect workers and building occupants from electrical hazards. Compatibility: Square D products are compatible with a wide range of electrical systems and devices, making them a flexible choice for many different types of applications. Energy efficiency: Some Square D products are designed to be energy efficient, which can help reduce energy costs and reduce the environmental impact of electrical systems. Customer support: Square D has a reputation for providing excellent customer support, including technical assistance and training for its products. This can be especially helpful for customers who have questions or need support with their electrical systems.

Nachteile:

In general, some potential downsides or limitations of Square D products may include: Cost: Square D products may be more expensive than some other brands, especially if you're looking for budget-priced options. Compatibility: Square D products may not be compatible with certain types of equipment or systems, depending on the specific requirements of your application. Availability: Square D products may not be as widely available as other brands, especially if you're looking for specialized or hard-to-find components. Warranty: Square D products may come with limited warranties, which may not cover certain types of damages or defects.

A must-have, but high fees.

Kommentare: I use Square daily on the job. The tattoo shop I work in doesn’t have an in-house ATM so being able to take digital and card payments is a must! Square’s payment processing is a bit expensive but the payoff is fairly worth it in my opinion.

Vorteile:

Square makes taking card and digital payments extremely easy and simple. It’s quick and convenient for both me and my clients. I also don’t have to purchase a POS unit as the small free card reader that plugs into my phone is all I need.

Nachteile:

The fees for this processor are quite hefty. While square’s fees aren’t hidden by any means, and are average for payment processing fees, I really wish there was a simpler, flat-rate monthly fee option that could save me money without taking 2.6% + 6¢ out of each of my sales. Or at least, with what I’m paying in fees, I really should not have to pay extra for other features like email/text marketing through Square.

Broadens Our Donation Horizons

Kommentare: Fundraising has changed drastically in the last decade. Not having the ability to accept mobile payments and donations was once an obstacle that made it more difficult for organizations such as ours to raise funds. Now, it has become an essential part of business. Square gives small organizations like ours the ability to utilize mobile payments at an affordable price with an easy-to-learn system.

Vorteile:

We use Square at our office and when we make presentations offsite. At our office, Square replaced another point of sale device. I personally like Square more than our older device, but it's not life-changing. The biggest draw for us was Square's mobile payment system. We had consistently lost potential donations at offsite events because we had to take either cash or check, or have them call our office at a later date to run a card over the phone. We had multiple people have changes of heart between committing to a donation and talking to us on the phone. Square prevents that from happening by giving us a professional POS device that can be operated by multiple employees at offsite events. It fills in the gap of not having a POS device at an event and is more professional than asking a donor to "just Venmo it."

Nachteile:

Using the Square device at our office is on par with other similar devices. There are no major shortcomings, there just isn't anything that stands out. However, the benefits of using it offsite were what drew us to Square in the first place. Since we are fully committed to Square offsite, it only made sense to utilize it onsite as well so our staff doesn't have to learn multiple software.

Easiest and simplest way to start taking credit card payments for your office

Kommentare: Great. Simple and easy to use. People have said that their customer service is extremely hard to get hold of, but we have used it for 3 years and have had no reason to contact customer service.

Vorteile:

Square POS was very easy to set up. The first card reader you receive (a simple plug in to an iPad or iPhone) was free. We created an account online, attached a bank account, and created a menu of items/services we provide. Then we simply chose photos for each service or product category so that it looks nicer in the app for our employees. The result was a very simple set up and a very clean looking POS. What's also nice is that Square POS is good at being able to refund patients if something was charged incorrectly. They also get receipts if they choose to via text message or email. Changing the prices and adding or deleting items on the service/products you sell is quite easy. You simply log in to the website and make changes. Also, you can turn in options such as giving customers a choice to tip or not. For being an office that used to take cash only, choosing Square POS was the way to go in entering the world of credit cards. We have no regrets and have no had problems. The correct amount of $$ we received (minus 2.75% of every transaction) gets deposited into our account every week. And we no longer have to hire a collections agency to go after those who don't have cash or mail in checks because they will simply pay through credit card now.

Nachteile:

Square does take 2.75% of your transaction each time. You can find cheaper alternatives, but not with the ease of set up and use that comes with Square. The bigger con about Square POS is that if you have take a payment over the phone and manually type in their credit card information instead of typing it, they charge extra at 3.5% of the transaction. Also, the first card reader they send you is a simple swiper, but we found that it didn't always work well. Most cards these days have chips, and if you want a good and safer reading you'll want to purchase the Chip reader at $49. We don't regret the purchase though. Lastly, if you are a restaurant and choose to include the option to allow customers to tip, know that square takes 2.75% of your ENTIRE transaction (including the tip your customers add).

Square pos worth every bit of “high processing fees”

Kommentare: We couldn’t run our business with out it. It has been a very straight forward process. Clear expectation, clear help when needed, company is always accepting new feature requests. Love it.

Vorteile:

Square pos integrates with SO many other apps/programs. Streamlining and ease of use is what makes it stand out so much from every other processing program. A lot of people complain about the high processing fees, but it is worth its weight in gold when running a business. Our square account connects with our scheduling, waivers, inventory, marketing, social media, accounting software, and so much more. It is literally the center of our applications/programs. We could not run our business without it.

Nachteile:

I can’t complain about much. I do wish there was a customer service phone number. BUT they are on top of it when you message them and they know their stuff. There’s a few other minor changes with filters and integrating the items between square and square online store that I wish were better. But they’re working on it.

After research, seemed like best choice on a small nonprofit's limited budget.

Kommentare: Our previous credit card processor charged us PCI compliance fee but didn't help us with our compliance issues. They were happy to charge an additional price. PCI noncompliance fee for more than a year. Switching our four physical locations and website to Square resolved those issues and saved those fees. Square Retail would no doubt help us more with inventory management, but we can't afford the extra monthly cost for the multiple locations. Software Advice and other review sites were very helpful in sorting through the hundreds of options and convincing our board that we could afford to make the switch to Square to help staff reduce time spent to manage both sales and inventory.

Vorteile:

Fairly intuitive and forgiving (can back out of most screens if not sure where to find function you're looking for). Sales and national park visitor center staff really like the system, and have had little difficulty learning it. We have it set up with wi-fi on AT&T U-Verse and satellite internet and on a Verizon wireless-enabled iPad. Offline mode has worked during power interruptions and automatically uploaded sales when back online. Customer support has generally been top notch. Support Center has good information and comments from the Square community, though it can be a challenge to find the answer without fairly extensive searching. The Square stands, compatible printers, and cash drawers were easy to hook up and work well together. Straightforward pricing. Ability to accept multiple forms of payment with the Square chip reader and Virtual Terminal.

Nachteile:

Would be extremely helpful to have searchable, downloadable start-up and user guides instead of having to cut and paste from web pages, which doesn't work well. We had to make a lot of phone calls to tech support during initial set-up, particularly for uploading inventory, because we couldn't find instructions online. Very time-consuming and tricky to upload inventory spreadsheet files that include multiple locations. After all the effort to upload, it appears that each item still has to have inventory tracking enabled manually. We assumed that's why we were entering all the inventory numbers into the spreadsheet. Moving inventory from one location to another also must be done manually. With desktop version of QuickBooks for Mac, Square's daily subtraction of fees for each location's sales vs. all fees charged once monthly by our previous processor has more than quadrupled the time needed to enter sales reports. Switching to cloud version of QuickBooks may help, as transactions can supposedly be downloaded to it. Had to purchase a third-party module to integrate our website's Magento Community ecommerce software with Square, but integration is very incomplete (total charge only is transferred to Square, not items sold, merchandise subtotal, member discount, or shipping charges). We accidentally entered some Virtual Terminal transactions with the wrong location selected and couldn't transfer them to the correct location. Tech support verified that the only option would have been to refund each transaction from the incorrect location and reenter them in the correct one. We bought a recommended scanner but found that we would have to manually replace our existing PLUs with very long barcode numbers for each item to use it.

Square POS

Kommentare: Square helped us with sales when we're at events and with our regular business operation. The rates are affordable so we're still making nearly the same profit and we've been able to sell more tickets and merchandise.

Vorteile:

Square is a convenient way to complete sales transactions no matter where you are or what kind of business you're running. They have an app that's great. Use it in your storefront, pop-up booth, festivals, events, wherever. All of the pricing information and fees are listed up front and it's a pretty good rate. Transactions are secure for buyer and seller. Customer service portal has several ways to get support so you can use whatever method is best for you and your situation. Square can run in offline mode if you need it.

Nachteile:

Inventory management wasn't great but since we don't have a lot of merchandise it wasn't a deal breaker. Square should come up with something better for Inventory. Easier to manage, less time involved.Account freezes do happen with Square once in a while.

Not perfect, but a big improvement!

Vorteile:

Sales staff really like it compared to cash register and credit card terminal (or old-fashioned knuckle-buster imprinter for our remote locations). Predictable fees, which have been lower than for our previous traditional credit card processors, especially for in-person purchases and for American Express. No monthly fees or PCI compliance issues. Square Community is a helpful resource. Dashboard with a variety of reports works pretty well, and it's handy to be able to generate sales reports or search for individual transactions quickly.

Nachteile:

Lack of good integration with Magento Community web software (only bottom line charge comes through). No ability to easily transfer inventory from one location to another. Problem with cash total on drawer report not matching sales report. Usually cash drawer is correct, which means sales are not recorded properly. This problem has existed since at least August 2016, while their engineers work on it. This lowest cost version of Square probably gets less attention than their monthly subscription products. Daily subtraction of processing fees creates a lot more work in QuickBooks than traditional credit card processors charging fees monthly. Customer support has been hit or miss. We've been misled a couple times. After uploading a file with inventory quantities for each product at each location, which took a lot of time to create, we discovered that inventory didn't start counting down with each sale unless we activated that feature on each product individually. That makes no sense. Searching for sales of individual items can be quite slow because it starts loading ALL items before giving a chance to choose.

A cheap, easy, & convenient CC processing alternative.

Kommentare: We take all of our credit/debit card payments through Square, as well as Apple Pay, Android Pay & Samsung Pay. The ability for a customer to pay, sign, and get a receipt e-mailed to their phone while they are still standing in front of me brings a nice sense of trust and completion to each sale.

Vorteile:

It is free to set up and implement initially. Square will even send free card processors (they're the cheap ones that let you take a card payment from your phone/tablet, but it will let you start swiping cards immediately). They help keep track of your sales/accounting for non-card payments, too, as long as you enter in the sales data for them. Additionally, the ability to edit & customize withdrawal options is very helpful. I can get funds deposited on a schedule or whenever I choose to (even instantly, although this incurs an additional 1% fee). It is much cheaper and more convenient than a standard CC payment processor, so anyone with a small or mobile business would be wise to check this out.

Nachteile:

The customer service is a bit lacking. I've never had a real issue with them that didn't resolve itself pretty quickly, but there's been one or two times where I have an issue and get what appears to be an automated response about it. Not a big deal, but when you Google it, on the Square help forums, this kind of response seems to be the norm for most questions/concerns. Fortunately, their system is pretty self-explanatory, that additional personalized help isn't usually needed.