Tithe.ly Erfahrungen

A great experience from day one thanks to personal customer service.

Kommentare: It does what it is supposed to do. It works and integrates seamlessly.

Vorteile:

BACKGROUND Our synod had just completed a study in online giving. One of the key piece of feedback was support for our leaders without having to go through a phone zone for support only to be told you'll have to look through the support documents on the website. Our results were mixed. THE DECISION TO MAKE THE MOVE TO TITHE.LY As we looked into Tithe.ly as a provider of eGiving solutions, from day one, I was continually impressed with their responsiveness and the level of their customer service we received. If I have a question, I can call ONE PERSON directly. No phone tress. No... you'll have to read our support forum for that answer. Just great, personalized customer service from one representative. They work to get me the best answer. Tithe.ly also has very competitive rates. In other words, we get to keep more of the money that is given to us. Having the option for text giving is helpful in situations when there are emergencies, disasters, or events. We decided to add a personalized app. It is intuitive and the process of building the app was informative and quick. I can't thank the folks building the app enough. Pros: Great Customer Service, Price is fair, and in my conversations with their people, I got the real feeling like this is a company that really wants to be the best they can be.

Nachteile:

I have not experienced many negative things with Tithe.ly. Just take your time and ask a question so you fully understand what is being offered and what you can do, if you move forward with a personalized app. Most of the confusion I had around the was on me.

All-Access is more than worth each penny we pay!

Kommentare: Very positive, We use the app, church management, giving, and will be working on our website with it soon. We are so glad we switched and have no intention of ever leaving tithe.ly.

Vorteile:

The fact that I have access to so many different forms of church management and communication was a huge selling point for us.

Nachteile:

The church management with Elvanto took a bit to get used to but they offer courses to help you understand how to use it which were incredibly helpful.

Lack of Transparency and Accountability

Kommentare: As the leader of a small nonprofit, we were eager to use a platform that we thought would give us a one stop for many different functions we currently use through separate platforms. I don’t believe Tithe.ly was honest about how much time and work would go into trying to build the website and transfer data. After going through an incredibly difficult period and not accessing any of the tools in our subscription, we were denied a refund. Tithe.ly gives ZERO refund, even if the tools don’t meet your needs and even if you don’t use the services. Nothing in their website says this.

Vorteile:

I liked that it seemed noncommittal and well priced.

Nachteile:

Website is time consuming to set up and the required format for merging contact lists made them completely incompatible for us. The data collected cannot be customized. Events cannot be created as a series so every event must be copied and pasted as many times as you provide it.

Very helpful for a small/mid sized church!

Kommentare: Excellent overall experience. I would heartily recommend this product to a church that is seeking better means of keeping records / communicating with their church.

Vorteile:

The "one-stop shop" aspect of Breeze has been incredibly helpful. We're a small/midsized church with a smaller staff. Being able to keep up with our membership records and communicate clearly to our congregation has been made easy with Breeze.

Nachteile:

One of the reasons we selected Breeze was the cost for established pricing for the software, so that no matter how large we grow, we can expect to pay the same price. Recently, the cost went up (as did pretty much single good sold in the US, so that's understandable). We've also found ourselves paying quite a bit each month in texting fees.

Great Company!

Kommentare: Having giving, sermons, and registration available right on the app is awesome! It has a lot more features then planning center had so paying double for what we paid them monthly seems worth it!

Vorteile:

Building the church app and website with them was such a smooth process!

Nachteile:

I do feel like there are some glitches and didn't love that I had just learned all of the tithe.ly software and then had to learn the elvanto as well.

Easy and worry free

Kommentare: Tithely has been great! Their customer service group is the best - any time I have a problem I reach out and they help to take care of it.

Vorteile:

What I like the most about Tithely software is that it is easy to navigate, easy to use, easy to figure out even from the first approach. It looks clean to visitors and it is simple, allowing our guests to return over and over problem free and allowing our church staff to navigate the software without a struggle.

Nachteile:

Sometimes Tithely comes off as too business oriented. They offer free media which connects you to the "church/religious" side of things but then other business websites offer the same through an internet search. Their website design, app structure, and financial software is competitive and works well its just that in a ministry we connect so much to things of the heart and the software design seems more for business - then again their design is through what churches have asked for so maybe churches have become more about business then about the things of the heart.

Best Church Management Software - Saved Us During Covid

Vorteile:

We converted to Breeze/Thithe.ly two years prior to the COVID pandemic. Because we had this system in place we were able to easily communicate with our congregation via email and text during the early days when the pandemic was changing things daily. The fact that our congregation had two years of experience with the software meant we did not experience the slump or delay in giving during the pandemic like many other churches we know. Those churches struggled to find ways for their congregation to give online and lost critical income.As we returned to in person services we were able to send targeted notifications to the congregation if there was a reported exposure to COVID. We thanked God that we found Breeze/Tithe.ly when we did.

Nachteile:

The ease by which duplicated profiles can be made by mistake.

tithely has it all!

Kommentare: I frequently recommend tithe.ly to churches around America regularly. I can't say enough good about them.

Vorteile:

tithe.ly cares about churches and the heart of their people shine through! Their team is willing to help and make the software so much better.

Nachteile:

Because the suite of products is vast, it seems like attention may be speed thin at times.

Tithely

Kommentare: Experience has been really great!

Vorteile:

Ease of use. Donation management and websites are awesome

Nachteile:

Intervention is funny sometimes, but easy.

Easy to use, customize, and scale!

Kommentare: The biggest benefit to this software is knowing what's going on. Reporting is easy and immediate, removing the guesswork and allowing for more robust planning.

Vorteile:

How easy it is to use even for beginners and those for whom technology is difficult/new.

Nachteile:

There are still some features not as robust so we have to use a separate program that doesn't integrate with Breeze/Tithe.ly. Events Manager and externally received donations (PayPal, etc.) are too manual.

Great for getting started with online giving

Kommentare: Great experience overall, this was something we got as a first-time online giving option and it has not disappointed. They continue to release new features all the time and there's a lot of potential for what you can do with it. We only use online giving, but I would like to explore other functions. Customer service is on point.

Vorteile:

Easy to set up and learn as admin. Takes a lot of work off my plate and totally worth the small fee for what it does. One of my favorite features is sending giving statements for the year by email with a click of a button. Boom, done.

Nachteile:

Viewing transactions doesn't always work on mobile. Doesn't load fully, so I have to refresh a couple times.

Breeze Church Management Software is very user-friendly

Vorteile:

User-friendly; Allows for picture of members; Connects attendance, giving, directory info, and family members all into one convenient place

Nachteile:

We transferred information from our old software, and it was not organized very well when it transferred over. It can be difficult to print certain specific information or lists of people, but that may be due to the lack of organization after transfer.

Is Tithe.ly for Small Organizations/Churches?

Kommentare: Overall, my experience with Tithe.ly has been progressively better. I had such a difficult time with tithe.ly initially, but as I've learned a lot more about website building, and source code editing, integrations, etc, all the workings to make a good website, I truly enjoy what tithe.ly has to offer. Everything is connected with tithe.ly, that's the only dangerous part. So changing things in the admin console could change something on the site, or in another area of the entire tithe.ly port. It's great that everything kind of runs together, but that can mess things up sometimes. Despite the problems I had, I believe that tithe.ly is useful for small to large organizations. I didn't have any website building knowledge, but if someone who wants to use tithe.ly does, they'll have an easy time. As far as tithe.ly for giving, it's great. Gives you lot of options for fund management, and tax information as well. I would definitely say tithe.ly is made for churches, not so much ministries. But, just the use of it's basic functions like the giving platform and the website is good. If I had to do this all again with all the knowledge I had now, I'm not sure if I would choose tithe.ly, only because of the limitations in designs and the difficulty of certain functions.

Vorteile:

I believe there's parts of tithe.ly that beneficial for small organizations. My ministry is small and growing, but I still find tithe.ly as a whole to be very useful. They have a lot of different guides that always accessible. However, my favorite part of tithe.ly is their 'sites'. My website and giving is powered by tithe.ly and I enjoy it very much. I will say it's not the best design, however, the 'sites' function is definitely good for smaller ministries who just want a website, but don't need a store or anything like that. Tithe.ly also has a wide range of pictures you can choose from. So if you're mostly online like I am, and you're a smaller ministry in need of good quality pictures, tithe.ly has an easily accessible and useable media function where you can download pictures for free and use them all over your site and in the email campaigns. My last favorite bit of tithe.ly is their sermon section on the website. Uploads are the easiest ever, and linking pages together is easy once you know how to do it. I think the biggest pro of tithe.ly is that they offer a lot of different functions that really cover the whole workings of a ministry so you don't need to go anywhere else. I ended up needing to for more advanced needs, but if you don't want to get super flashy, then I would stick with tithe.ly. It's an excellent product.

Nachteile:

My biggest complaint is that unless you recognize a problem with something, tithe.ly does not reach out to you. What I mean is, I had an error with the bank account on file, and for several months, all the donations through tithe.ly were not coming into the account like I thought they were. I received an email in September, stating that a deposit was on its way to my account. After that email, I stopped receiving emails about deposits and I didn't think anything of it, since I thought the first deposit was deposited. Months later, I just happened to check my deposit area (thank God) on tithe.ly and there'd been NO deposits since September. However, tithe.ly was paid every month with the EXACT SAME bank account. When contacted, they got to the bottom of the problem (some kind of way my bank numbers were off one). I had over a thousand dollars sitting in a tithe.ly account somewhere. By the grace of God, we got the problem fixed and I haven't had any issues since. Another con is their 'sites' tool. I love this tool! However, I hated it initially. In fact, I hated it so much I considered switching to a different website builder just because this one was so hard to understand. The tutorials don't help much with the website, there is a certain amount of prior knowledge you need to build a good site, let alone integrate anything. The final con is the difficulty in creating new pages on the 'sites' tool and the limited site layout options.

Tithely offers a lot tools for a reasonable price

Kommentare: Overall, Tithely was helpful in getting us switched over from our previous provider and is constantly working to create new features and products to add value to the product.

Vorteile:

There are a lot of tools that are very helpful: online giving, church management software, email campaigns, text giving, website creator, mobile app and so much more. There are a lot of tools at your disposal for a very reasonable all-inclusive price.

Nachteile:

The one downside is that some of tools do not communicate with each other. You have to keep a separate database in the church management side from the one on the donor side. It can be time consuming to do duplicate work. They have promised for a while to fix this with a two-way sync, but it has never come to fruition. Despite this flaw, it is still worth the cost and will be EXCELLENT once it is fixed (hopefully).

Giving Patform & More

Kommentare: It has been a good relationship with Tithely. I think as they grow there needs to more communication with our contact at Tithely dedicated to our area. We do like the quarterly Tithely Next live streaming to inform clients of updates, new features, improvements.

Vorteile:

The ease of giving attracted us the most with all the different ways to give, online, text to give through Tithely or driving traffic to our website. Using Tithley for our website has been a great combination to the giving platform as mentioned and all the information we can offer our members and others who are searching for a church. We have yet to really tap into some of the other features Tithely offer like messaging, events etc.

Nachteile:

The app has not been the best experience so far. There as a plug and play goes, there still needs to be a request to Tithely support to change certain items ie logos, header changes etc. We do like the push message section of the app that we use on a daily/weekly basis to members who have downloaded the app. We also like the sermon notes section that we use weekly to give members a place to make notes during the service. It does need to be manually imputed but other than tha it's a great feature.

Something changed in privacy.

Kommentare: Horrible, Customer service recommended i send private license and statement information through standard email. Really bad experience. I would not suggest using them now. Something has changed. Either too big or facebook is involved now.

Vorteile:

While easy to setup when a modification had to be made we came to an impass. Customer support to resolve a solution took three months and hours of communications all the while Tithe.ly continued to collect donors money and would not transfer it to the Church. We finally had to have Tithe.ly return donations and they came back through Facebook listings on credit cards, much to my surprise. Has facebook purchased tithe.ly or are they part or disclosing even more information on who belongs to what church, to a company that is already carrying too much personal data in our country? The return of funds from facebook was a second big red flag. The first was reading tithe.ly's privacy agreement when personal license and bank statement images were requested. Thoroughly read thithe.ly's disclosures for you and your donors before you sign up. I wonder how long this post will last David/ 12/06/21

Nachteile:

NO customer service, facebook is invloved with credit card transactions. and 3 months to return funds to donors.

Great, but needs improvement

Vorteile:

Lots of functionality!People and service management is wonderful

Nachteile:

2 management systemsGTithely and Elvanto are separated too much

It's wrong to make your members suffer when they give

Kommentare: I am embarrassed to say that over the years I have inflicted 3 horrible online-giving experiences on our members. Pastors need trust building experiences with people and after I recommended those online-giving methods that disappointed, I lost trust. All the companies looked great and advertised the right features. But it's true what they say about the details. Even if only one member had a negative or frustrating experience, ten others would soon hear about it and trust my leadership a bit less. Any pastor reading this knows how that works. Being a hobby coder, I decided to learn about online-giving systems myself to see what was causing the trouble. I found out that, just like with clergy taxes, churches have special regulatory and user-issues when it comes to giving and most software companies don't spend the money to have their engineers resolve those, they just change a label (to deceive us) and call it good. But soon enough, inevitable member complaints start to come in. Tithe.ly is supported on the backend by the leading online payment system, Stripe. They have successfully resolved the unique regulatory and user-issues churches have and the company has the technical, fraud prevention and banking infrastructure required for a church. I confidently signed our church up with Tithe.ly knowing they had the foundation and infrastructure to do what needs to be done and now have only praise to give. I have not heard of a single complaint since we started using them. Nobody says anything which is exactly what I wanted in an online-giving option. And yes, giving has gone up significantly. We have a few users who now give several times a week at odd hours, which is weird for me, but evidently completely normal for millennials.

Vorteile:

Does what it is supposed to do.

Nachteile:

None. I like everything about it.

Secretary

Kommentare: First time it was good. Now I can’t access it.

Vorteile:

From the initial set up I liked several features, giving, financial reports and text/email communication are among the top. I stepped down from being treasurer a few years ago. July 1, 2022 I became secretary and we cannot get me set up with admin access. Minister tried contacting you. Left messages (no one answers the phone). No response. Asked for another On-Boarding and we would be willing to pay for it. Still NO RESPONSE.

Nachteile:

I stepped down from being treasurer a few years ago. July 1, 2022 I became secretary and we can’t get me set up with admin access. The minister tried contacting you. Left messages ( no one answers the phone). Asked for another On-Boarding that we would be willing to pay for. NO RESPONSE!

You have to try it to believe it!

Kommentare: I can't imagine the hours we have saved by using this product. Customer service is easy to reach and quick to respond with answers. And the fact that they're still innovating, adding, and developing means Tithely should stay relevant for years to come.

Vorteile:

Tithely gave us the ability to get rid of multiple systems in favor of one! Imagine having a place where giving, messaging, church management, website, mobile app, email, and more all integrate together! Add someone to the database, enroll them in a group, and set up an email subscription all in one spot! Plus having the all-access fee is saving us lots of money.

Nachteile:

Integration was easy to set up, but it isn't always easy to educate our users on the things they need to know. I'd love to see easy tutorials for the end user.

A great start

Vorteile:

The member directory on the Elvanto side has a lot of options and works well. I think the volunteer management feature is a good inclusion. The online giving component is simple to set up and use.

Nachteile:

There are a lot of features that are great inclusions but could be better. The Tithely Pay POS system is good but too simplistic; transactions aren't categorized on the back end, which makes it difficult for the accounting team. The volunteer management system feels overly complicated and difficult to manage. The language around the notifications and how they work is difficult for the staff to understand and has made it almost unusable for our church. The messaging feature has a lot of potential but seems to be missing some critical pieces, especially around the email blast features (couldn't embed a video link?) The sync between Elvanto and Tithely has been a gigantic headache.

Tithe.ly has been great!!

Kommentare: Awesome!! Very positive!! They provide great training webinars to service the church with timely needs.

Vorteile:

We love the features that are interchangeable for our website, the ease of online giving and finding the information about those who have given money. The app is fantastic. I love that when we put in the events on the website it automatically transfers over to the app. Customer service is awesome! They walked us through putting our in the App store for Apple devices and it was very complicated but they were patient in working with us. Thanks to the team at Tithe.ly. I recommend them to other Pastors I know.

Nachteile:

Nothing!! It works very well and is user friendly

Using Tithe.ly

Kommentare: Good except customer support. They call you back so there is a delay for your immediate question.

Vorteile:

The recurring donations and also the options to give one time to a particular fund.

Nachteile:

Donors should have an account and just adjust it as necessary. They should not have to delete and reenter to make changes

Honest Opinion

Kommentare: Simple program with average reporting. If looking for a simple management system, this is a good one.

Vorteile:

Dashboard gives me a quick lookNotes allow me to follow what we talked about with memberTrack Giving makes year end giving reports simple

Nachteile:

Limited Function In ReportingSlowLimited

Tithe.y Software and Products

Kommentare: Overall the software produced by Tithely is good although it does lack some fine tuning. However it is good value for money software which is affordable for even small churches.

Vorteile:

Tithe.ly online payment software is is easy to use and integrate into websites and online platforms. We also use Elvanto as a our CHMS. This product is good and generally user friendly. It is also good value for money compared to other CHMS software on the market.

Nachteile:

A main feature lacking in Elvanto is a user friendly Check In System. This is something that has been problematic for our church mostly when checking in children for kids ministry.