Funraise Erfahrungen

We LOVE Funraise!

Kommentare: The tools is fantastic and Funraise continues to invest and develop the tool and expands its functionality. We also love working with the Funraise team and appreciate their organizational culture. They truly are your partner - they care about what you do and will help you realize more opportunities. They are always available, are super savvy, understand the nonprofit world, have the cutting edge know-how, and we see them as our extended team members.

Vorteile:

Considering financial and human resources limitations, Funraise offered us exactly what we needed - ability to quickly and easily create beautiful and inspiring fundraising pages. From an idea to completion, within a few hours, we were able to have an online fundraising campaign set up. How cool is that!?! We could trust the campaign templates follow the latest and greatest design/usability features making them beautiful, current, super easy to use, and additionally we could customize the templates to fit our brand. In terms of online fundraising and storytelling, Funraise, made our job so much easier! We could focus on what we do best - activating our stakeholders and full-filling our mission.

Nachteile:

We wish the giving forms could be more customizable in terms of adding/creating your own fields/questions. With that being said, since we started using the software, we have seen amazing developments and improvements to the tool, so that probably will be addressed at some point by their product development team. They really do listen to the needs of the users.

Wonderful Product!

Kommentare: We have been thrilled with Funraise and especially with our personal contact, [SENSITIVE CONTENT HIDDEN]. She is always available to answer our questions and was so patient with us when we were setting our account up. If [SENSITIVE CONTENT HIDDEN] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win!

Vorteile:

Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price.

Nachteile:

We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign.

Great Customer Service From [SENSITIVE CONTENT HIDDEN] and others

Kommentare: The customer service and patience from [SENSITIVE CONTENT HIDDEN] has been the best part of it. His help, knowledge and responsiveness is what makes Funraise worth the cost. Another program might have more bells and whistles -- but a young man who responds like he does -- is the bells and whistles.

Vorteile:

As a development professional I appreciate that their is a free version for less experienced people.

Nachteile:

The software seems to not have been designed for experienced Development professionals who want to use the features and events that other platforms like Greater Giving provide. Limited customization, limited buttons, etc. That being said you should design your software to ask the user what are you trying to do and then take them through the steps, IE. Are you holding a gala? Yes. Do you have an auction at your gala YEs....then you build a skeleton platform for them. Why don't you send me emails using your own platform. I set up a page for example? then you send me an email afterwards and on a regular basis that walks me through another feature I can or should be suing. There's just too much to discover on my own.

A Mighty and People Centered Platform

Kommentare: Funraise has allowed our organization to enter a new tech era of online fundraising and given us the tools to elevate our mission and support nationally. We are so happy to have found this platform just in time. Our donors love it, our team loves it, and we love it. Thank you!

Vorteile:

Funraise's interface is incredibly user-friendly and designed simplistically, making it easy for anyone on a team to be easily onboarded and made to feel like they understand how to use the most advanced features. The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing. Shoutout to our CSM, [SENSITIVE CONTENT HIDDEN] for being so kind and helpful.

Nachteile:

I hope there is more investment in the direct messaging of donors in the future. It would be really helpful to be able to one day be able to communicate with donors directly through the platform and/or make email campaigns more functional through the platform itself without having to integrate a third part application. This would elevate Funraise to another level.

A NIGHT AND DAY DIFFERENCE

Kommentare: It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress.

Vorteile:

We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software!

Nachteile:

Honestly we have yet to experience anything negative about Funraise.

LOVE WORKING WITH [SENSITIVE CONTENT HIDDEN]!

Kommentare: My overall experience with Funraise has been AMAZING. The opportunity to chat with [SENSITIVE CONTENT HIDDEN] and talk about fundraising strategies, but also [SENSITIVE CONTENT HIDDEN] is one of the best team members you have. I absolutely love working with her and she really helps make my job when it comes to fundraising run very smoothly. She is always available either through email or when scheduling meetings with her. I truly use her as a sounding board for fundraising campaigns and to understand how to best use the platform.

Vorteile:

The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities.

Nachteile:

Text-to-Give option would be helpful, especially with virtual events due to the pandemic.

[SENSITIVE CONTENT HIDDEN] made me believe in a CRM System Again

Kommentare: The sales team especially seem more like friends than people trying to sell me stuff. I especially appreciate [SENSITIVE CONTENT HIDDEN] meeting me on my level and never making me feel as though I am harassing them with my questions because I definitely am.

Vorteile:

As an old, I believed I would be overwhelmed by the technology used to conduct non-profit business through a CRM and a Peer to Peer fundraising site. However, the system and building campaigns was very easy to use and pretty straight forward. When I was unable to figure something out by good old trial and error, the customer success team made sure I understood what I was doing and how to fix anything I needed moving forward. Having all transitions in one place is a great feeling, especially when sending tax forms to donors and organizing new supporters .

Nachteile:

I feel the on boarding system could be a little more macro and less piecemeal .

The Best CRM Solution that exists

Kommentare: My overall experience has been amazing. They are all super super nice and the entire team has taken time to make sure our organization suceeds. Specifically [SENSITIVE CONTENT HIDDEN] our Customer Success Manager. Anytime I need help or need support on something she goes above and beyond. Honestly one of the best relationships we have had with another organization.

Vorteile:

Funraise is the combination of all of the best things from the top tier CRM solutions, but its easy to use. As a non-profit we are constantly trying to save time and energy to focus our time on our purpose, Funraise lets us do that.

Nachteile:

If I could improve anything it would be the cost.

BARCS

Kommentare: Great!

Vorteile:

Easy to use, user friendly, great basic reporting and receipting

Nachteile:

Intelligence takes some getting used to :)

Financial Development Director

Kommentare: We have had a great experience with Funraise, our client service specialist, [SENSITIVE CONTENT HIDDEN] was the best and super helpful with making our fundraiser the best it could be.

Vorteile:

Online mobile features - I love that it is easy to use for donors on their computers or cell phones. I love the customer support that I received and that I could book online one on one sessions as needed.

Nachteile:

So far there has not been anything that I wanted that the platform was not able to do.

The best fundraising software out there!

Kommentare: Funraise has met all our Fundraising needs! It's helped us made our donor experience easy. One feature that is really important to our organization is that we are able to create numerous giving forms because we have a new product we giveaway to donors each month and need a need form for this every month. Funraise lets you create as many forms as you want. The Campaign Sites have been an important feature for us as well for our bigger fundraising campaigns. Being able to allow our donors to see our progress and where we are at in our Giving Goal helps create excitement and encourage giving.

Vorteile:

We've been using Funraise for 4 years now and still love it! It's been a great experience all around. First of all, Funraise is very affordable. For smaller nonprofits they don't charge the crazy base prices that so many other Fundraising softwares do that a small organization can't afford. The integration features are easy, reporting is beautiful, and customer support is the best! I know the people on my team at Funraise are there for us and want us to succeed. The interface of the dashboard is easy and intuitive. I love that in Funraise you can create donation buttons to put on your own site so your site gets the traffic and you can brand it exactly how you want.

Nachteile:

I can't think of anything I don't like.

GRF Review of Funraise

Kommentare: Great customer service, but for the platform there needs to be more customization and easier workflow between events, gift forms etc. You have to really make sure you save before you move on.

Vorteile:

Has ApplePay and PayPal. Fairly easy to set up a campaign.

Nachteile:

On the Funraise platform, I find the integration of Sites, Events, Tickets, and Giving Forms to be confusing. Also, the Funraise platform has been changing, so it’s hard to know where to begin. Overall, it’s fairly easy to set up a campaign site. But it’s not always clear how to customize sections, what can be customized or changed and what can’t, etc. Sometimes the interface for editing text is problematic, such as when you want to edit white text and the editing area has a white background. Overall, it works fine but there is a lot of room for improvement in my opinion. More report functions would be good; one report I need has to be requested (we just want mailing addresses with everything else, so this should be a standard report).

The most quality-for-cost we've experienced

Kommentare: While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down.

Vorteile:

Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy.

Nachteile:

Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use.

Great Software

Kommentare: Overall, very happy with the software and continuing to learn more tools that go a long way in growing my relationship with our supporters, donors, and constituents.

Vorteile:

The ability to customize the pages and sites is extremely valuable. The ability layer tasks to team members has an enormous value. The automation that have been created are beneficial. The customer service is absolutely incredible. Shoutout to [SENSITIVE CONTENT HIDDEN]!

Nachteile:

It takes some time to get use to all of the features, and the customizations you can apply to it. Data downloads can be tricky if you don't have someone on your team that can manipulate data on excel. The team is constantly working on updating the system to provide the most useful tools and user experience.

I've tested A LOT of donor CRMs, and this is hands-down one of the best!

Kommentare: Funraise has not only helped us raise so much more money, but they've also helped relieve us of administration work with their automation, tracking, and report functionality.

Vorteile:

Funraise has incredible functionality with donations from allowing people to cover processing fees to giving in memory or in honor of someone and so much more. Not only is the donor functionality easy and helpful, but the back-end reporting and relationship tracking is where they really beat their competition. Funraise makes it so easy to keep track of interactions, assign tasks, pull reports, etc.

Nachteile:

They used to not have a clean and easy way to design fundraising pages, but all of that has changed with the new update and it truly is one of the best comprehensive donation platforms in existence right now!

Beautiful and Bountful.

Kommentare: always good.

Vorteile:

We love funriase and recommend it to all our Non-Profit friends. The support is top tier and the features help us maintain our existing donors and cultivate new donors.

Nachteile:

I wish I could just go to a 1-day funriase school. I get stuck using it sometimes and I know I'm not using it to its fullest. I think the Facebook integration is too expensive. It's a great feature but it does not fully work right for my needs. (it shares to the individual, not the company, in our case the yoga studios) It's not B to B friendly.

Great software for contacts, peer to peer websites and metrics

Kommentare: Exceptional customer service and alot of information. It is a great service/software...

Vorteile:

I like all the information I can find in it - about my donors and ways to keep all the information about my donors right in one place. I like that I can text and email right from the platform. The sites are easy to build and if I'm stuck, it is easy to get help from my representative who is always in good spirits and doesn't mind all of my questions! She also has suggestions on things I can do better.

Nachteile:

Sometimes there are limitations when we have been doing the peer to peer sites, but they just updated the interfaces, so they are always improving.

Great Customer Service & Valuable Features

Kommentare: Funraise is a great solution for our organization. We made the decision to switch to Funraise in search of great customer service and consistent functionality and we've gotten that.

Vorteile:

Funraise has great customer service. Never once have I received a response to a question or request for support that felt canned or like the support agent didn't take time to actually read and investigate the issue. I also really appreciate that they connect you directly with their engineer team when appropriate. It's so helpful to speak directly to engineers whenever there's a technical question or issue.

Nachteile:

I wish there were more options to customize the automated emails and tasks set up in Funraise. There are some use cases or automation that I would love to create or customize but am not always able to.

Great Product Overall

Vorteile:

-No expiration date for recurring donations -Unlimited, customizable questions -Clean look and easy to use forms.

Nachteile:

-If using the Double the Donation as your matching gift plug-in, you may be required to upgrade your plan with Double the Donation in order to gain access to API keys. -Answers to customizable questions do not appear on the same report that lists transactions/donations. You are required to upgrade your plan with Funraise to combine that data.

Easy to use with an important added-value

Vorteile:

I love how easy it is to use, but also how many insights you can get from it. Whether you are a beginner or an expert on data and coding, Funraise has something that makes your job easier and better.

Nachteile:

Sometimes having only pre-existing templates can be a bit boring if you want to create different pages for your campaigns. Nevertheless, there are many customization options being included by the minute, which makes the options better with time.

Great Functionalities

Vorteile:

Reports can be downloaded easily and it is simple to navigate through the software.

Nachteile:

Maybe for the social media integration instead of "Facebook Donor" include the name of the donor.

Amazing!

Vorteile:

For starters, along with outstanding customer service, there is a "help" page with articles that detail step-by-step instructions to do almost everything. There are "campaign" pages you can open for specific fundraisers to allow your donors to fundraise in a fun and interactive way! One of my favorite features is the ability to embed the giving forms directly on our website. There is so much more, definitely recommend checking it out!

Nachteile:

A minor feature I would like to see tweaked is the ability to easily add a couple with different last names in the same household.

Funraise Review

Vorteile:

My favorite feature are the preset emails you can set for first time donors, recurring donors and during peer to peer. There are a lot of options to really grow the donor cultivation.

Nachteile:

I would love if there was a feature to be able to easily delete someone's profile.

Bit of a learning curve, but great functionality!

Kommentare: Had a lovely exchange with a customer success rep and that's why I'm here!

Vorteile:

On the marketing/site-building end, everything flows and looks great! We're a nonprofit theatre organization that's been able to create great sites for fundraising and online performances. Love the possibilities with the way everything works together, and the customer success help.

Nachteile:

It's a bit un-intuitive at times, and there is a learning curve to understanding how the pieces work together (and a few times we needed to go back and forth with customer service). There could be a bit more content editing options, particularly with photo sizes, photo captions; however, I was able to get what I wanted as a beginner-intermediate web developer with some HTML and CSS knowledge.

Happy with Funraise!

Vorteile:

User-friendliness and customer support.

Nachteile:

I can't think of anything off the top of my head.