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Über Funraise

Funraise bietet deiner gemeinnützigen Organisation digitale Fundraising-Technologie, um deine Bewegung zu stärken und einen Eindruck, wie große Konzerne zu schaffen.

Erfahre mehr über Funraise

Zeigt 70 Bewertungen

Drew F.
Drew F.
Director of Marketing in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The one you've been looking for

5 letztes Jahr

Kommentare: Funraise has become a tremendous support system upon which to build our marketing and fundraising efforts. Their teams are friendly and responsive, and they are constantly providing free knowledge and resources which help inform our efforts. The platform is constantly improving as well, with new releases regularly.

Vorteile:

Funraise combines every tool a non-profit organization may need to be successful into one easy-to-use platform, at a reasonable price point. Being able to manage donation forms, email automation, peer-to-peer fundraising and donation data analytics in one place is a welcomed addition to our tool kit and is already paying dividends.

Nachteile:

There's not much to dislike. It's very intuitive and easy to use, even right out of the box. An end-to-end SMS marketing approach would be a nice feature addition that would help enhance donor communication.

Antwort von Funraise

letztes Jahr

Drew, as always, we appreciate your "funpraise". We love working with such forward-thinking and invested organizations and look forward to a long relationship with you and your team!

Richard S.
Development Dir. in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

review

4 vor 9 Monaten

Kommentare: It's great - being a small team and at times a 1 man team when it comes to the development side Funraise automates many tasks as well as helps keep us very organized.

Vorteile:

It's very easy to use, and has all features under one roof: event, peer to peer, recurring donors, donation button, social media, texting, and I'm sure I'm even missing other features. The integrations to email marketing, company matching, and wealth screenings are also very simple and easy.

Nachteile:

There are some limitations to bulk action items that could make management easier as well as some manual specific limitations to the text feature.

Antwort von Funraise

vor 9 Monaten

Thanks for the feedback, Richard! And the feeling's mutual: We feel like you're one of ours, and we love what BLUE Missions does every day.

Lori B.
Director of Development in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Customer Service From [SENSITIVE CONTENT HIDDEN] and others

3 vor 9 Monaten

Kommentare: The customer service and patience from [SENSITIVE CONTENT HIDDEN] has been the best part of it. His help, knowledge and responsiveness is what makes Funraise worth the cost. Another program might have more bells and whistles -- but a young man who responds like he does -- is the bells and whistles.

Vorteile:

As a development professional I appreciate that their is a free version for less experienced people.

Nachteile:

The software seems to not have been designed for experienced Development professionals who want to use the features and events that other platforms like Greater Giving provide. Limited customization, limited buttons, etc. That being said you should design your software to ask the user what are you trying to do and then take them through the steps, IE. Are you holding a gala? Yes. Do you have an auction at your gala YEs....then you build a skeleton platform for them. Why don't you send me emails using your own platform. I set up a page for example? then you send me an email afterwards and on a regular basis that walks me through another feature I can or should be suing. There's just too much to discover on my own.

Antwort von Funraise

vor 9 Monaten

Hi Lori, thanks for your feedback! We just want to note that it sounds like you're utilizing a limited set of Funraise features based on your plan, but there's lots more... as you noted. "There's just too much to discover on my own." To help out, we'd love to provide an advanced demo to help you take advantage of everything Funraise has to offer and show you how Funraise is powering international organizations raising millions online. We'll reach out to schedule a call. Thanks again!

Emily S.
Associate Director of Development in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Wonderful Fundraising Software

5 vor 9 Monaten

Kommentare: Overall, our experience with Funraise has been excellent. We've grown a lot over the past 3+ years and so has Funraise. It has been so great to continually increase our utilization of Funraise as they have added new features and updates, which they do so regularly. One of the most important factors in choosing a platform for me is knowing I will have quality customer support to help me when I run into problems or questions - and Funraise excels with this!

Vorteile:

Funraise works so well with our website and our CRM. Donation forms are easy to create and embed in our website even for those of us who are not web developers, and when a donor gives on that form, the donation automatically is entered into our CRM, Salesforce. Additionally, Funraise offers many other features such as customizable peer-to-peer platforms, automated emails, event ticketing, and more. Their customer support team is excellent and always promptly responds to inquiries and actively helps to solve any problems we have come across.

Nachteile:

The one feature we would really love to have access to but do not would be an online portal system for donors to manage their recurring donations and payment methods.

Antwort von Funraise

vor 9 Monaten

Thank you so much for the feedback, Emily! It has been a pleasure for our team to see Compassion First grow, and we hope you'll keep wishing for that one feature you're looking for... you may get your wish sooner than you think!

Verifizierter Rezensent
Executive Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great platform, lacking quality customer service.

5 vor 2 Jahren

Kommentare: I really enjoy their platform, but I think they need to invest in training their staff how to handle problems better.

Vorteile:

The back end usability is easy and quick to learn. The widget to collect donation directly on our website has been wonderful. The campaign page features have been perfectly suited to our needs.

Nachteile:

The customer service if there's a problem is dreadful. We had tens of thousands of fraudulent charges happening at one point and it took two weeks for them to enable the reCaptcha feature for us to put on our donation form and then another six weeks to remove the charges and donor profiles that were created from each of them. During all of that time they only let me know the state of where things were at if I reached out to them. Each time I was left with no timeline on when the problem would be resolved.

Antwort von Funraise

vor 2 Jahren

We're so glad you love our platform, and we're grateful every day that we get to work with you. Regarding our Customer Success team, we hope you know you've had a positive impact on them and your fellow Funraise customers! The fix that we implemented for you is being used by others, so we thank you for bringing us the issue. Our Customer Success response guidelines have been revamped due to your frustration as we want all our nonprofits to feel empowered and informed. And mostly, we have a renewed sense of purpose when it comes to how our product works every day for real nonprofiteers like you.

Justin U.
Founder & Executive Director in USA
Religiöse Einrichtungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A NIGHT AND DAY DIFFERENCE

5 vor 12 Monaten

Kommentare: It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress.

Vorteile:

We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software!

Nachteile:

Honestly we have yet to experience anything negative about Funraise.

Antwort von Funraise

vor 12 Monaten

Thank you for the feedback and encouragement! Our team does our best every day to bring you the best experience and tools possible. Thank you for your support and for the work you do!

Cristol O.
Founder & CEO in USA
Psychische Gesundheitsfürsorge, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ANGEL AID = Donor LOVE. Funraise = Donor TECH!

5 vor 12 Monaten

Kommentare: Funraise makes us look 'PRO' for major global corporations. We've run global Corporate Social Responsibility (CSR) campaigns with donors and volunteers from Microsoft, Amazon, Walt Disney Company, Netflix, Horizon Therapeutics ~ they have high expectations about the user experience and Funraise has never let us down. I never wonder is my DRM will fail us.

Vorteile:

Three things make Funraise the best donor management software on the market: 1) Technology built by nonprofit leadership for nonprofit leaders. As CEO of ANGEL AID, I don't have time to fuss around with technology platforms but we need a mobile-first, scalable solutions to meet our goals. We launched with Funraise and the intuitive interface has made it so easy for our team to grow aggressively. We have used Funraise to build campaign websites, email prospective donors, acknowledge donations, text event details, and (most important) automatically process end-of-year acknowledgement letters with ease. 2) Exceptional Customer Success team. Our donor campaigns benefit from a 1-to-1 reviews with the Funraise Customer Success team. We have had several leads over the past two years, but every interaction is with a positive, encouraging, knowledgable resource who offers the details to make our campaigns more successful. Our current Customer Success Manager, [SENSITIVE CONTENT HIDDEN], is exceptional. [SENSITIVE CONTENT HIDDEN] is responsive, creative, and thoughtful about user flows ~ ANGEL AID donors have commented on how easy it is to work with us ~ that is one part software and two parts [SENSITIVE CONTENT HIDDEN]! [helping us think through how to use the software]. 3) How To Guides ~ Funraise publishes a steady flow of guides, blogs and recommendations for how to tackle big opportunities (like peer-to-peer, Facebook Fundraisers, Text Campaigns) that we share with our team. Everyone benefits from Funraise. Cristol

Nachteile:

The ticketing function negates the ability for donors to sign-up for recurring donations. That is a miss. Campaigns that have ticketing may galvanize a potential donor who cannot join the event, but want to sponsor an ongoing program... There should be the ability to do recurring donations, even when tickets are the call-to-action.

Antwort von Funraise

vor 12 Monaten

It's always a pleasure to work with ANGEL AID's teamyour passion shows through in your effort and impact. Thank you for making Funraise better through your suggestions and feedback!

Tracy W.
Acting Executive Director & Chief Creative Officer in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

[SENSITIVE CONTENT HIDDEN] made me believe in a CRM System Again

5 letztes Jahr

Kommentare: The sales team especially seem more like friends than people trying to sell me stuff. I especially appreciate [SENSITIVE CONTENT HIDDEN] meeting me on my level and never making me feel as though I am harassing them with my questions because I definitely am.

Vorteile:

As an old, I believed I would be overwhelmed by the technology used to conduct non-profit business through a CRM and a Peer to Peer fundraising site. However, the system and building campaigns was very easy to use and pretty straight forward. When I was unable to figure something out by good old trial and error, the customer success team made sure I understood what I was doing and how to fix anything I needed moving forward. Having all transitions in one place is a great feeling, especially when sending tax forms to donors and organizing new supporters .

Nachteile:

I feel the on boarding system could be a little more macro and less piecemeal .

Antwort von Funraise

letztes Jahr

Thank you, Tracy! Funraise loves The Chick Mission... there's no other cause we'd jump in freezing-cold water for. Blake and Dani have enjoyed working with you and we hope to see you grow in the years to come.

Fern E.
Development Manager in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A Mighty and People Centered Platform

5 vor 9 Monaten

Kommentare: Funraise has allowed our organization to enter a new tech era of online fundraising and given us the tools to elevate our mission and support nationally. We are so happy to have found this platform just in time. Our donors love it, our team loves it, and we love it. Thank you!

Vorteile:

Funraise's interface is incredibly user-friendly and designed simplistically, making it easy for anyone on a team to be easily onboarded and made to feel like they understand how to use the most advanced features. The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing. Shoutout to our CSM, [SENSITIVE CONTENT HIDDEN] for being so kind and helpful.

Nachteile:

I hope there is more investment in the direct messaging of donors in the future. It would be really helpful to be able to one day be able to communicate with donors directly through the platform and/or make email campaigns more functional through the platform itself without having to integrate a third part application. This would elevate Funraise to another level.

Antwort von Funraise

vor 9 Monaten

Thanks for the feedback, Fern! Your kind words made our team literally tear up. Code2040's mission and growth are even better than how we envisioned Funraise being used as we built the product.

Tami G.
Donor Relations Manager in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

BARCS

5 vor 10 Monaten

Kommentare: Great!

Vorteile:

Easy to use, user friendly, great basic reporting and receipting

Nachteile:

Intelligence takes some getting used to :)

Antwort von Funraise

vor 10 Monaten

Thanks for the feedback! We love the quick, clear review. Enough said. ;)

Christina D.
COO in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best fundraising software out there!

5 vor 9 Monaten

Kommentare: Funraise has met all our Fundraising needs! It's helped us made our donor experience easy. One feature that is really important to our organization is that we are able to create numerous giving forms because we have a new product we giveaway to donors each month and need a need form for this every month. Funraise lets you create as many forms as you want. The Campaign Sites have been an important feature for us as well for our bigger fundraising campaigns. Being able to allow our donors to see our progress and where we are at in our Giving Goal helps create excitement and encourage giving.

Vorteile:

We've been using Funraise for 4 years now and still love it! It's been a great experience all around. First of all, Funraise is very affordable. For smaller nonprofits they don't charge the crazy base prices that so many other Fundraising softwares do that a small organization can't afford. The integration features are easy, reporting is beautiful, and customer support is the best! I know the people on my team at Funraise are there for us and want us to succeed. The interface of the dashboard is easy and intuitive. I love that in Funraise you can create donation buttons to put on your own site so your site gets the traffic and you can brand it exactly how you want.

Nachteile:

I can't think of anything I don't like.

Antwort von Funraise

vor 9 Monaten

Thanks for the feedback, Christina! We love working with you and just like your donors, we love seeing your progress!

Melissa Y.
Executive Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Wonderful Product!

5 letztes Jahr

Kommentare: We have been thrilled with Funraise and especially with our personal contact, [SENSITIVE CONTENT HIDDEN]. She is always available to answer our questions and was so patient with us when we were setting our account up. If [SENSITIVE CONTENT HIDDEN] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win!

Vorteile:

Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price.

Nachteile:

We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign.

Antwort von Funraise

letztes Jahr

Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth!

Tareake R.
Executive Director in USA
Darstellende Künste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

LOVE WORKING WITH [SENSITIVE CONTENT HIDDEN]!

5 letztes Jahr

Kommentare: My overall experience with Funraise has been AMAZING. The opportunity to chat with [SENSITIVE CONTENT HIDDEN] and talk about fundraising strategies, but also [SENSITIVE CONTENT HIDDEN] is one of the best team members you have. I absolutely love working with her and she really helps make my job when it comes to fundraising run very smoothly. She is always available either through email or when scheduling meetings with her. I truly use her as a sounding board for fundraising campaigns and to understand how to best use the platform.

Vorteile:

The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities.

Nachteile:

Text-to-Give option would be helpful, especially with virtual events due to the pandemic.

Antwort von Funraise

letztes Jahr

Thank you, Tareake! Iman and the rest of Team Funraise love working with you and seeing your impact on youth and the community. It's awesome to know we're speaking to the heart of organizations doing such empowering work.

Jake B.
Director of Operations in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The Best CRM Solution that exists

5 letztes Jahr

Kommentare: My overall experience has been amazing. They are all super super nice and the entire team has taken time to make sure our organization suceeds. Specifically [SENSITIVE CONTENT HIDDEN] our Customer Success Manager. Anytime I need help or need support on something she goes above and beyond. Honestly one of the best relationships we have had with another organization.

Vorteile:

Funraise is the combination of all of the best things from the top tier CRM solutions, but its easy to use. As a non-profit we are constantly trying to save time and energy to focus our time on our purpose, Funraise lets us do that.

Nachteile:

If I could improve anything it would be the cost.

Antwort von Funraise

letztes Jahr

Thank you for the review, Jake! Jade and the rest of the Funraise team are thrilled and full of pride to be your partner.

Susan S.
Director of Development in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review of product Funraise

5 vor 10 Monaten

Kommentare: Overall we have been very grateful to have the opportunity to use Funraise. We are a small nonprofit with a very small budget working on behalf of children, youth and young adults in and aging out of foster care. To have this product to fundraise to meet the needs of our kids has been huge. To use the events feature and peer to peer fundraising products has been exciting as we have figured it out! Thanks to [SENSITIVE CONTENT HIDDEN] and the team who have answered our questions.

Vorteile:

We received this product through a grant from the Festival of Children Foundation for which we are very grateful. 1. We found the donation button -format and look to our donors easy and a huge improvement. 2. We created two events in three months-found the interface with our website positive and the graphics compelling to our donors. 3. We found the staff very helpful, quick to respond and not put off if we needed to come back to them with further questions.

Nachteile:

We found the tracking donors not as sophisticated as other programs. The "tags" system was ok but not great. My understanding is that they are working on that. A few of our donors found it hard to make a donation. We think it has something to do with the first page where it says credit card and they thought there were other options or it was supposed to scroll to say which credit card. Once we spoke to our donors, some were able to figure it out and others chose to use another form of payment.

Antwort von Funraise

vor 10 Monaten

Thanks so much for the feedbackOur Festival of Children orgs are some of our favorites! We love to hear that you're finding Funraise to be useful and effective, and that you're continuing to learn and grow with the system!

Kasai R.
Communications and Development Coordinator in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Funraise will help take your fundraising to the next level!

5 vor 3 Jahren

Kommentare: As an organization, we are trying to build up individual contributions as a funding stream. Before using Funraise, we were mostly relying on larger, one-time donations from those in our area who were already familiar with our work. These were few and far between, however. Funraise has allowed us to make a start at engaging more frequent and smaller dollar, recurring donors. We're still in the process of figuring out what our next steps will be (most likely an event-centric campaign), but the platform has made our work much easier in this regard. Everyone we've worked with at Funraise, especially our Customer Support Manager, has been both incredibly helpful and a pleasure to work with, even when the inevitable bumps in the road arose. Their knowledge base regarding both the platform and any technical support (coding, etc.) proved indispensable. And the software itself has created greater possibilities for fundraising than we could've imagined. For us, the Funraise platform has been well worth it!

Vorteile:

Before using Funraise, we were stuck with an older platform that not only didn't engage current and potential donors but also didn't allow us to track the money in an efficient way as it came in. Maintaining a spreadsheet of donations as they trickled in was ungainly and didn't make the donor feel as though their contribution was appreciated by our organization. Using Funraise, the ability to add offline donations has been a huge plus for us on this front, our Customer Support Manager, and the others at Funraise we reached out to were incredibly helpful as our staff member tasked with learning and deploying the platform worked through updating our donation page and building our first campaign site. The platform's updated, straightforward interface made things even easier for us. As far as our donation page and first campaign site, we saw an appreciable increase in donations. When issues came up, Funraise Support readily provided effective solutions to them. Funraise allowed us to reach people who were previously unaware of our work, and thus unaware of the impact their contributions could make to furthering it.

Nachteile:

The act of changing the template wiping out all the campaign page content initially caused some trouble for us, but only because we missed the warning on the editor.

John W.
Operations and Fundraising Manager in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The most quality-for-cost we've experienced

4 vor 3 Jahren

Kommentare: While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down.

Vorteile:

Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy.

Nachteile:

Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use.

Sonja S.
Director Of Operations in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Work with a CRM that works with you

5 vor 4 Monaten

Vorteile:

Your software is a tool that needs to work for you, not the other way around. Funraise allowed us to implement much needed data and donor tracking upgrades quickly, with more innovation, and in a cost effective way. Customer support has always gone above and beyond to help us overcome any hiccups along the way. Overall, we have out performed our fundraising goals year over year since using Funraise and our data is now easy to find and manager.

Nachteile:

There are some minor customizations that I'd like to make to donor records or to event pages but Funraise is always improving and introducing new features. I love that they grow with us, anticipate needs and work to build solutions so that I don't have to wait to long for those changes.

Antwort von Funraise

vor 4 Monaten

Thanks for the feedback, Sonja! It's always our pleasure to dream up new solutions and work with customers to implement them for maximum impact.

David A.
CEO in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Software

5 letztes Jahr

Kommentare: Overall, very happy with the software and continuing to learn more tools that go a long way in growing my relationship with our supporters, donors, and constituents.

Vorteile:

The ability to customize the pages and sites is extremely valuable. The ability layer tasks to team members has an enormous value. The automation that have been created are beneficial. The customer service is absolutely incredible. Shoutout to [SENSITIVE CONTENT HIDDEN]!

Nachteile:

It takes some time to get use to all of the features, and the customizations you can apply to it. Data downloads can be tricky if you don't have someone on your team that can manipulate data on excel. The team is constantly working on updating the system to provide the most useful tools and user experience.

Antwort von Funraise

vor 12 Monaten

Thanks for the feedback. As you noted, we're constantly working to make every facet of the platform easy and intuitive. We want you to save time and frustration with every Funraise interaction.

Lindsey S.
Director of Programs and Services in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and easy for donors and staff

5 vor 8 Monaten

Vorteile:

Setting up Funraise was quick and easy and only took us a couple of days. They have multiple options from stand alone donation pages, to pop up forms that can be integrated into your website. We have a lot of older donors and I have never had a donor call me asking me how to donate in the past two years of using Funraise. Our donors are happy, our accountant is happy, and I am happy with how little I need to do because everything runs automatically.

Nachteile:

I have two suggestions: 1) We still have a lot of donors who are old school and mail checks. I wish after the automatic email contribution statements were run I could get a printable version for all my donors who don't have an email. Right now I can run that manually, but it takes awhile. 2) A little more customization options on the website pages.

Antwort von Funraise

vor 8 Monaten

Thanks for the feedback, Lindsey! We cannot stress enough how much we love ICAN. And your donors' ease of use and accountant's happiness is our absolute goal and pleasure. Thank you for working with us.

Jaycina A.
Executive Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

10/10

5 vor 10 Monaten

Vorteile:

Funraise is super robust with plenty of supplemental features that really allowed us to take our fundraising to a new level! Also, you have access to your own contact at Funraise for anything that comes up and their resource library is extensive. Our rep, [SENSITIVE CONTENT HIDDEN], has been a huge help!

Nachteile:

Funraise is super easy to use but sometimes can get intimating because there is so much you can do with it! We are still learning new things a year in.

Antwort von Funraise

vor 10 Monaten

We're so happy you're with us and that you're seeing the huge scope of what Funraise can help The Tender Foundation with! The bad news is that there's gonna be more to learn. The good news is that we're working on making everything easier and clearer.

Dave E.
VP Of Marketing in Australien
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Moving to Funraise has been a positive move for us and their customer support has been outstanding.

4 vor 4 Jahren

Kommentare: We've seen an increase in our online donor conversion rate which is exciting and it's the first time we've had fundraisers launch very successful fundraising campaigns. It's also allowed us to better integrate the giving and fundraising experience into our website to give our supporters a simple, seamless giving experience and the feedback we receive has been very positive.

Vorteile:

The popup donate forms are genius! It's helped out conversion rate having donors able to donate directly on the page they're looking at without being redirected elsewhere. Integration with Salesforce and MailChimp were a must for our organisation and we've been pleased that Funraise has been able to provide this. Best of all is that help is never far away when we have questions or need help!

Nachteile:

The peer to peer campaign pages, while covering the basics, have felt a bit limited at times and we also find that the pages can be very slow to load. While Funraise offers a ton of features that we love, it often feels like each individual feature could do with more advanced controls. For example, the MailChimp integration is awesome but doesn't provide a way for donors to opt-out of being added to our MailChimp list. But Funraise always takes this feedback on board and is constantly working to make these features better and better.

Nancy G.
Executive Director and COO in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

GRF Review of Funraise

4 vor 6 Monaten

Kommentare: Great customer service, but for the platform there needs to be more customization and easier workflow between events, gift forms etc. You have to really make sure you save before you move on.

Vorteile:

Has ApplePay and PayPal. Fairly easy to set up a campaign.

Nachteile:

On the Funraise platform, I find the integration of Sites, Events, Tickets, and Giving Forms to be confusing. Also, the Funraise platform has been changing, so it’s hard to know where to begin. Overall, it’s fairly easy to set up a campaign site. But it’s not always clear how to customize sections, what can be customized or changed and what can’t, etc. Sometimes the interface for editing text is problematic, such as when you want to edit white text and the editing area has a white background. Overall, it works fine but there is a lot of room for improvement in my opinion. More report functions would be good; one report I need has to be requested (we just want mailing addresses with everything else, so this should be a standard report).

Antwort von Funraise

vor 5 Monaten

Thanks for the feedback, Nancy! We'll take this into account as we move forward - we appreciate your support and your work!

Bruno B.
CEO in USA
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good software, fantastic customer experience!

4 vor 12 Monaten

Kommentare: Good software, amazing customer experience! Iman Bahati is by far the best customer experience specialist I met so far. She is always very helpful, knows how to listen to our organization's needs and, most importantly, solve any problems we might have. Our positive experience with Funraise so far has a lot to do with the fact that we have Iman just a phone call away.

Vorteile:

The software is intuitive and easy to use. For those reasons, it's quite easy and quick to set up a fundraising campaign and release it in a matter of hours.

Nachteile:

I would like to see more opportunities to customize the templates. Design options are still limited.

Antwort von Funraise

vor 12 Monaten

Thanks for the feedback! We're thrilled that you're finding Funraise to be intuitive and easy to useand that you love Iman as much as we do! She's a gem.

Jacob S.
Dir of Operations in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for non profit donor and donation tracking

4 vor 10 Monaten

Kommentare: The software is easy to use right out of the gate. I wish it had better triggered email features as it would make life easier, but I suppose that's why the Mailchimp integration exists. Support is pretty solid and I can usually get a hold of my rep or support fairly quickly.

Vorteile:

Funraise is a purpose built tool to help not for profit organizations properly track donors and donations. It is a great tool that plugs into other toolsl like Mailchimp and Quickbooks. It also integrates with Stripe and other payment gateways to have all donations in one place. It is great if you do the work to get Funraise as your source of truth. This takes some work to audit other platform and properly integrate.

Nachteile:

too many dupes! I wish it had some intelligence built in to understand donors as they attempt to donate using a different email address. I suppose there are some privacy issues with it but there must be a way to reduce the number of duplicate profiles from being created. I spend far too much time deduping and merging profiles.

Antwort von Funraise

vor 10 Monaten

Those darn dupes! We see the work that you do and we know it's not always easy. No matter how hard we try, there will always be more that we can do to make your work more meaningful and impactful.