My Marketplace Builder Erfahrungen

Work with the amazing full-service team at My Marketplace Builder!

Kommentare: I can't imagine why anyone who wants to build a marketplace would try to build it by scratch. My Marketplace Builder is a great tool with a great team to get you to market quickly and affordably so you can work on the real value of your site - the community of users.

Vorteile:

There's a great base of marketplace functionality to start from. If you have a basic marketplace, you can get up and running quickly. If you have more specialized needs, like I do, they have a full service team of project managers, designers, and developers to do the customizations at a very reasonable rate. The team is top notch. We started with a launch meeting so they could understand the needs of my marketplace and my specific customers. I knew they were understanding when they started using MY language instead of generic "service providers" and "buyers." It's important to have done your homework and be as thorough as possible at this stage so you don't get feature creep later. The team was also helpful helping me think through what was a "must have" for V2 and what could be delayed. After the launch meeting we had weekly meetings to go over designs for the new features. I gave feedback and they addressed, quickly. Once the designs were approved, the development team took over. And I started building my content, with lots of help from the great help tools and from my team which quickly answered questions. The team was incredibly responsive to feedback and fixing bugs. They were a real pleasure to work with. The templates for designing the site and customizing the language was very easy to use, and it was wonderful that they had given thought to the design and user experience so I didn't have to. In just a couple of months, I got out a very customized marketplace.

Nachteile:

The authoring tools for creating content aren't super user friendly and I found that if I made mistakes I would have to start over. Part of this was due to the uniqueness of my site which has a lot of content. But it was also the authoring tool which is pretty inflexible. The good news is, once its done, you don't need to do it again!

My Marketplace Builder and the MICAMade Online Marketplace

Kommentare: MICAMade's overall experience with My Marketplace Builder is positive. We entered conversations with them following the close of a pilot marketplace that wasn't equipped to take on the number of customizations we eventually want to integrate and in our first conversations, My Marketplace Builder was ready for anything we wanted to explore. The support from their project management, development, and the sales team these past few months have been awesome and there has never been an issue or question they have not dived deep to respond to. While the core template isn't perfect, there is room for growth and improvement in the future.

Vorteile:

Their core template provides a start-up to set up shop in a few easy steps. The core template has the basic functionality to invite new users (sellers and customers) to publish, purchase, and browse a product-centric e-commerce marketplace. In addition to the core template. My Marketplace Builder offers "add-on" customizations for a one-time cost without entering a custom web build. Its cost-effective and the features are important for building out the functionality and impressionability of a marketplace. For instance, one add-on provides our sellers with the ability to activate an automated quantity field and another allows our customers to purchase a gift card.

Nachteile:

The software does seem to run slow in the first few months of using it. We are hoping that as it lasts it will run faster. Since the core template is product-centric there are no customization and interactive profiles for our sellers to customize. Additionally, customers are not able to search by the seller which is challenging for our customer base since we have a large community and customer base, who are very relational. Other functionality tweaks we could see this company making, but are not currently available on the core template include: - clickable images in browse pages (currently their default is "list view" not "block view"; "default block view" is an add-on) - clickable profiles names that take you to a seller's profile - more shareable social media links on product listings (currently only Facebook and Twitter are available, but Instagram is where a majority of both our seller and customer bases congregate) Additionally, we run into frequent but hard to recreate error pages whether it's following the completion of a transaction or signing-in to the website. While these issues are interruptive, My Marketplace Builder makes a great effort to solve them and is highly communicative about the process. Last but not least, sales tax is not included in the transaction flow/shopping cart on the platform. I will also emphasize that while this is not available in the core template, My Marketplace Builder has the capacity to build it during a custom web build.

Never use this company

Kommentare: Terrible, they treat their top plan members like garbage and have terrible customer service. They lock you into a year membership and renew it even when you request to cancel.

Vorteile:

The product was decent with the enterprise plan but not as customizable as I was hoping.

Nachteile:

Customer service is awful and they treat their top paying customers like crap. I purchased the enterprise plan for a year, used it for about 4 months and then cancelled via a form on their website. After completing form it sends a request for them to cancel and you get nothing showing that you submitted this request. At the one year mark they renewed my membership, I messaged them the same day I got billed and told them I had cancelled already and they refuse to actually refund because I can’t provide proof. What’s sad is I actually liked the product/company prior to this and recommended them to others even though it didn’t workout for me, now I’d never recommend them to anyone.

Great team and company to work with

Kommentare: I really love the team that has been helping me from the beginning. They are always there to help during the week, and are easy to reach. They also provide me with really detailed resources when needed - they are definitely experts on their product.

Vorteile:

- I liked that it is an affordable way to build a highly customized marketplace site - A lot of features can be added-on at a cost, that can really elevate the user experience - I don't ever feel "trapped" by off-the-shelf constraints - the team can really help me tweak every part of the site to suit my business' needs

Nachteile:

- Not the most intuitive UI when I first started, but they have been rolling out significant improvements - A lot of the built-in editable features are not easily formatted (for example, it's hard to format large blocks of text, and you're rather confined to fit all the words into a designated space, rather than typing into a dynamic text box that will adjust the web page to accommodate the text) - Occasionally I run into bugs, but of course the team looks into and fixes it in a timely fashion - this is largely due to the fact that my site has a lot of custom code

Outstanding team and easy to use core software for MVP

Kommentare: Excellent! It's difficult to find a team that you can trust and actually cares about the success of their clients, especially in software, and the My Marketplace Builder team has exceeded my expectations. They are very transparent and I never felt like they were trying to scam me. I'm looking forward to continuing this partnership and hopefully soon take advantage of their customization options.

Vorteile:

Compared to other marketplace builders, MPB's product was super easy to set up. They provide you with tons of tutorials and videos and excellent customer service if you have questions. It gave me peace of mind to know that I'm able to talk to actual people who care. Their core out of the box software has all the necessary features and nice UX/UI for an MVP. I'm also happy to know that they are able to customize just about anything when I'm ready to grow my marketplace.

Nachteile:

There's some features that I need that are not included with the out of the box software, but they do offer a ton of customizability.

Don't start free trial. They will STEAL YOUR MONEY!

Kommentare: I signed up for the free trial, didn't get a free trial,
then asked for a refund and 11 days ago my card got billed. Their bullshit terms of service says i can't get a refund! We'll see about that !

Vorteile:

There are NO Pros for using this company.

Nachteile:

Everything is bad. They have the worst set up in the world

Great Product with an equally great team behind you

Kommentare: Great experience, great team at a low cost

Vorteile:

If you are looking for a team behind your software, you can stop your search. Truly incredible experience in the few years we have used My MarketPlace Builder. We started on the MVP which made our business flourish so that we could start making money and then we were able to leverage their team to build on that software to include features we needed. Quarter of the cost of any other marketplace development especially when you consider the continued effort on their end

Nachteile:

Starting out can be hard because we weren't able to afford all of the features we needed but they assured me we could build out down the road which is exactly what we did

Exceptional Customer Service

Kommentare: MPB is extremely helpful in fine tuning my needs and they have been on top of every request. The support staff is always available to answer questions and make changes if needed. Highest recommendation to the whole MPB staff.

Vorteile:

The software that MPB developed was exactly what I needed. They improved on my development ideas and the designers and developers were a pleasure to work with. The UI they designed has been very well received.

Nachteile:

There was really nothing I didn't like about the software

Definitely the best marketplace builder available.

Kommentare: It has been great! Every time I didn’t understand something or the site broke in someway it was addressed and fixed immediately.

Vorteile:

The Customer service was amazing. Quick to respond and fix problems.

Nachteile:

Somethings were too complicated when setting up the site. I am a visual learner so having a total walk through from start to finish type of video would have helped a lot.

A great way to sink your business before it even gets started.

Kommentare: The biggest issue with My Marketplace Builder is payment processing. They claim to use Stripe and other online payment processing and that they come with the basic package for their service. However, this is misleading. In order to process payments, sellers on the site had to link their bank account to MY STRIPE ACCOUNT via micro transactions. What kind of seller is going to link their bank account to a completely unknown website via micro transactions? The answer is nobody is going to do that. This information was not known to me when I bought the subscription, and only came out after months of dealing with customer service trying to get my website working. To counter this, they told me they would give me a true Stripe payment processing connection "Free of charge" (as if I should be charged more for something I already paid for). This Stripe connection they promised never worked in the year I worked with them, and I never once got my website up and running. If you want to sink your business before it even gets off the ground, then by all means choose My Marketplace Builder.

Vorteile:

They were very good at selling the illusion of a working platform. They have professionally made videos and other tools on their customer support site to help customers get their websites up and running. They also respond quickly to customer service requests.

Nachteile:

The videos and customer support do not help at all. My website was riddled with bugs to the point where I could not perform basic functions like signing up, changing an email, setting up a payment method. In the year I had the website, I wasn't able to have a single working TEST transaction. You read that right, I never even go to the point where I tried attracting real customers, because I spent the entire year just trying to get the website to work.

Do Not Recommend

Kommentare: [SENSITIVE CONTENT], the sales contact, is nice and attentive when contacted. The support folks are horrible because they never fix our issue. The say they make your issue a top priority but 9 days later, it's still a broken link, which is costing us a lot of money and opportunity.

Vorteile:

The idea and simplicity are great if you want a basic place to create a marketplace. It seemed ease enough to use...until I used it.

Nachteile:

We spent so much time and money marketing our marketplace only to continually have issues. Our marketplace is unreachable now and has been for a week if not more. Unacceptable. UNACCEPTABLE. The reason we cannot fulfill our mission is 100% due to My Market Place and it's very frustrating.

Implementation

Kommentare: Overall:
This is the most cost effective way to launch a custom marketplace within a couple months without sinking hundreds of thousands up front. We are very pleased with our decision to choose my marketplace builder and work with their amazing team.

Vorteile:

Pros: We were especially impressed with the customizability and rapid deployment time for launching our marketplace. The project manager and development team made us feel involved every step of the way and provided expert advice on best practices which proved extremely valuable to us

Nachteile:

Cons: There are always more customizations to add but we are thankful we can choose when to implement more based on our own timeline and budget

So you want to be the next Airbnb?

Kommentare: It works. Build. Test. Conquer.

Vorteile:

Well, you better be prepared to spend at least $50,000 to $100,000 dollars building a custom website that will probably be a complete waste of time and money. Or, you can save yourself the humiliation and frustration and $$$$ and go with My Marketplace Builder for next to nothing. Regardless of your market idea, if you aren't established, be prepared to spend the next 6-12 months or realistically could be years finding out if anyone really wants your idea. That being said, be smart, go with a team of experienced, professional, peer to peer marketplace builders who can give you a really nice, basically pre-built rental, service or product marketplace and walk you through the process with how to videos, content or email support. I just launched my site, have some more tweaks ahead and I am not super tech savvy, but so far, this has been a great experience for me. Great team! Maybe, one day, I'll pick them up with my private jet and take them all for a ride! Lol!

Nachteile:

In a perfect world, the world would be perfect....right? Some tweaks needed here and there. Big deal.

Insensitive

Kommentare: So glad I went with my gut and didn't get trapped. We were willing to pay several thousand dollars to get a great platform that supported integration with an open source API

Vorteile:

Everything started out lovely. The web templates are just fantastic! Response impeccable and even a live person

Nachteile:

However after asking several questions about customization I was told I needed to pay 2k to discuss further and then referred to a competitor when I asked about buying the license. Wow as a nonprofit for veterans who have little clue about technology this company turned out to be a huge disappointment. The [SENSITIVE CONTENT HIDDEN] tried to push us to pay almost $500 immediately despite having offered a free trial. She was so passive aggressive and impatient with us.

Marketplace Builder

Kommentare: From the very beginning of just reaching out to them to see if they would be a good fit, they exceeded my expectations. They take the time to build a relationship and make sure everything makes sense to you, and everything is how you want it to be. I am very happy with their work and look forward to working with them on future projects. Thank you Cortney and the team!

Vorteile:

They have incredible features they can add seamlessly, and if you have a feature in mind they don't offer, they will work on to provide that customization for you!

Nachteile:

I don't have anything bad to say about the software. Everything comes together and works great.

Amazing team, great experience!

Kommentare: The My Marketplace Builder team has been extremely helpful, friendly, and supportive of this project. They have shown a genuine interest and focus in the marketplace's needs, as well as my own. They also, have been very transparent in what they feel would be the best options for what we are trying to do. Overall, I have been very pleased with the work that is being done here, along with their exceptional customer service. I am looking forward to continuing our work together!

Vorteile:

- Ease of use - Desired features - Highly customizable

Nachteile:

Currently have no issues with the software.

Great core product with limitless possibilities to customize for enterprise

Kommentare: I'm an enterprise client and have done a lot of customization for my marketplace. The team had been awesome to work with... they really know their stuff, and are all lovely people! I've worked with a lot of developers in the past, and these guys are by far the best, as far as quality of work, creative and collaborative problem solving and speed to market. I'm super happy with my decision to start my business using My Marketplace Builder!

Vorteile:

The base product came with a lot of great features, and well thought out UI for each marketplace user (customer, provider/seller, admin). They have a lot of video content and support to help you set things up. The CMS capabilities are great, as I am able to configure a lot on my own, once it's built out. The admin capabilities also allow me to monitor onsite activity and easily fix most issues for customers.

Nachteile:

Some of the admin functionality for reporting and configuring the marketplace is outdated and does not apply to my specific marketplace. So it was a bit confusing as first. That said, they are working on an updated admin platform with a much nicer and more intuitive UI.

New Experience

Kommentare: My Marketplace Builder was recommended to us by a friend. My business partner and I are starting a marketplace and this was a new experience for both of us. We had a little trepidation because it was a big financial investment for us, but we couldn't be more pleased with the product and service. The look and feel of our site exceeded our expectations and rep. (and her team) have been awesome to work with. She is a great project manager with a balance of enthusiasm and keeping us on track. I am looking forward to their continued contribution and partnership on our journey.

Vorteile:

We are still in the early stages of using this software so it is too soon to tell, but I am very optimistic about what is to come.

Nachteile:

Because it is in the early stages of our company it is too soon to tell.

Scam! The product isn't proprietary or include all the features as described on the website.

Vorteile:

I liked the ideas, features and ease of use that was advertised to me. However, nothing was delivered.

Nachteile:

The fact that the specific features I wanted were not delivered to me and the company refused to honor their refund policy.

Terrible Customer Service

Kommentare: None

Vorteile:

The software could be used for certain applications, it is not customizable but that could be good for some.

Nachteile:

The support team behind the software. The sales team was rude from the first call. They over charged us and refused to refund.

Provided solutions not just designs

Kommentare: I worked with the team at MMB to redesign my marketplace site and complete discovery. They spent hours going over designs, strategy, and user flows with me to get everything exactly how I wanted it. They were extremely responsive to feedback and also came with their own ideas and marketplace experience to provide valuable feedback throughout the process.

Vorteile:

It's highly customizable and has convenient built-in features for marketplace owners

Nachteile:

It wasn't designed for B2B transactions, so some customization was required to make it work for our model. But the team is standing by to make it happen!

Bass Parlour Review

Kommentare: They are awesome! They walked me through each step and thoroughly explained things along the way. The final product is great as well.

Vorteile:

Very responsive customer support; Patiently answers all questions; Great Features

Nachteile:

There have been several bugs to work through and correct.