Uplisting Erfahrungen

Uplisting makes life easier

Kommentare: Positive and smooth

Vorteile:

Ease of use and customer support. Super simple and straightforward

Nachteile:

Nothing to report yet / not aware of any issues so far

Very uplifting!

Kommentare: Customer service is exceptional and speedy!

Vorteile:

It has many features that are important, like: channel sync, website builder, messages, analytics and many reports .. plus more!

Nachteile:

They only use Stripe for payment processing. It's a little costly.

Nickel and Dime You Software

Kommentare: Loved at first but its best for my business to find a better solution. Better reporting, built in accounting, built in CRM, actually nice direct booking website, and other solutions.

Vorteile:

Initially they were a great company and great product. Text message capabilities and pricing.

Nachteile:

Took them years to develop needed updates to their software including a working app to even see your calendar. They still to this day have a very limited functional application. Expect to use a computer for everything you do on Uplisting. Pricing - So they keep coming up with new features but even for those who have been with uplisting since the beginning, they want to nickel and dime you for what they consider an "upgrade" which compared to other providers is just standard offerings. For example: They charge you $1.25 PER reservation for their security check, $7.00 per a property for security deposit collection, $10 per a month for advanced reporting for owners (owners dashboard) which all other providers have standard, along with other nickel and dime upgrades, and their latest smart lock integration for $10 per a lock, per month (airbnb will be offering this option free in the near future). Just a heads up which is very important. They ONLY payment provider they use for direct bookings is STRIPE. They refuse to connect to any other providers due to large kickbacks. Stripe does not allow for free cancellations for guests so this is something you can't offer to your guests when booking direct. When you compare this to other providers, it's better to pick the bigger providers as they offer built in accounting, detailed owners' dashboard, professional website direct booking website builder/website. I have tried to reach out to uplisting to help but they are now at a point of not really caring about the customers and we are more considered as a number instead of when I initially signed up.

I love Uplisting

Vorteile:

Versatile. More functions than the competition. Incredible customer support. Educated, informed, skilled and knowledgeable staff with quick answers and solutions.

Nachteile:

Could do with more channel integrations - not just iCal.

Easy to setup

Kommentare: Great onboarding, but issues are slow to get resolved.

Vorteile:

Easy initial setup and use. Onboarding support. Great Airbnb integration. Automation of messages.

Nachteile:

The app is still very basic, so you often need to switch to the web version for some tasks. Messaging does not keep up with the capability of Airbnb ie does not show images. Integration with VRBO has limitations which affect the completeness of VRBO listings. Connected with Google travel but have absolutely no way to verify if I’m actually listed. (It says it’s listed but cannot find listing after hours of searching) Support hours do not line up with international time zones. Lack of support during off hours and weekends

Essential

Vorteile:

Uplisting allows me to manage my portfolio effectively

Nachteile:

I sometimes need to use my laptop because the app doesn’t enable certain features

My Uplisting review

Kommentare: Excellent experience and excellent product

Vorteile:

Very functional and good value for money

Nachteile:

Nothing. I am extremely satisfied with Uplisting

Good value for price with great automated messaging, Samrt Lock connex & App

Kommentare: Overall, highly recommended, even with just a few apartments / accommodations to handle.

Vorteile:

Uplisiting is indispensable for me, organizing all bookings and automating messages. Its integration with smart locks, easy direct booking page and an app (even though still very basic) make it a valuable tool. Overall, highly recommended.

Nachteile:

Two suggestions for improvement: a) Enhance the app's capabilities, and b) Integrate guest ID verification for all guests, not just the main one, which would be crucial for certain countries.

Best Channel Manager

Vorteile:

Easy to understand and use. There are so many features that help provide a 5* service.

Nachteile:

Not a con really, but I haven't made the time to work through all the features.

Great Channel Manager

Kommentare: Very good - easy to onboard and has helped to offer our guests a seamless experience. The support team responds promptly.
Would recommend.

Vorteile:

Integrates with almost all of the big platforms and pricing engines. Great automated customer email system. Easy to update pricing and add different pricing to different platforms. Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Nachteile:

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point. Haven't had as many direct bookings through their web platform/portal as would have hoped. Phone app could be more user-friendly.

Fantastic Channel Manager with forward thinking owners

Kommentare: Uplisting is a hospitality management tool that makes our business perform operationally with ease, I particularly like how progressive the company is and how they listen to their clients and update the platform accordingly.

Vorteile:

The software is easy to use set up and operate. Integration with OTAs and other software is simple and has a very strong API

Nachteile:

Nothing really all is very good, the new upgrades coming for Insights are exciting

Uplisting

Kommentare: Easy set up with direct booking. Has streamlined my messaging and calendars. Great for booking.com

Vorteile:

Unified calendar in box and messaging and easy to set up direct booking sites.

Nachteile:

The VRBO integration isn't great. No picture captions.

Great company!

Kommentare: Quick customer service

Vorteile:

Platform /calendar integrationSo easyCommunication with uplisting staff is wonderful

Nachteile:

I can’t think of anything they need to improve

Great Product

Vorteile:

Very efficient and effective tool. It makes managing my business so much easier.

Nachteile:

The complexity of keeping track of which features are integrated with which channels, is a pain. Although this is not Uplisting's fault- it is really due to the limitations of the channels.

Full Potential Not Yet Realized

Kommentare: I don't find the dashboard super-intuitive. There is a concerted effort to have help features at my fingertips ... although I have found some of that help out-of-date vs how the dashboard looks and feels today.

Vorteile:

I like that Uplisting is clearly not a one-size-fits-all software. It CAN be what varying properties might need to be.

Nachteile:

I think my biggest pain point is, it is not app-friendly. Coming from Guesty, which IS app-enabled, it was a step down. At the time of my onboarding, not being able to create lock codes for my guests easily was a close second, although now that creating locks is much easier.

Awesome software, even better team behind it

Kommentare: One of the sleeper features of Uplisting is its integration with Zapier. I can easily export every single booking into an AirTable or Google Sheet (and it gets modified or deleted as the booking gets modified or canceled). From there, I can create all sorts of analytics equations and see how far in advance people book which properties during which seasons. I can set up automatic Twilio text messages if I want. I can tie IFTTT into my spreadsheet and then do other things like drop my property's thermostats to an "away" mode to keep from wasting heat in the winter when I don't have guests. The possibilities are endless. As I learn more about the system and its strengths I keep coming up with cool ideas and was to leverage this integration.

Vorteile:

Uplisting is a beautifully conceived and powerful software solution that seems to have grown from the ground up with an eye toward scalability and the frequent implementation of new features. There's no extra BS that isn't useful or doesn't work, so it does what it does extremely well. When I started into short term rentals in 2016, Uplisting was newer and I ultimately chose a different product that had been around much longer and was more feature rich. However, it became a headache to use, was slow, buggy, and poorly conceived. I switched to a second product, then a third and experienced the same issues -- software bloat, an unintuitive interface, and a glacially slow development process where even critical bugs could take weeks or longer to sort out, and promised features routinely wound up months to even years behind. Finally I rediscovered Uplisting. Since I first looked at their product, it's grown faster than nearly any other competitor in the market. The team answers questions comprehensively and immediately, bug fixes or small feature additions seemingly happen overnight, and large features roll out on a bi-weekly to monthly basis. This is absolutely fantastic. I needed automated reviews, automated messaging, API integration to VRBO/ABB/Booking, a useable app or mobile friendly web site, integration with dynamic pricing, and a direct booking platform. Uplisting has it all, with the exception of the booking platform which is right around the corner.

Nachteile:

I can't really ask for much more aside from perhaps a really good booking metrics section. However, with a little elbow grease and smarts, you can leverage its Zapier integration and create your own metrics and booking analysis for free, plus a host of other things. See below.

Craig Westaway Director Bnb Booking manage 47 properties

Kommentare: It's been seamless since we changes from Guesty. Much easier to use and much more cost effective

Vorteile:

Ease of use, excellent support and cost effective

Nachteile:

The app but in progress to be updated now

Easy & fast to setup + great support

Vorteile:

- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings. - Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking. - Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review. - Clear roadmap of development (they share their plan trello.com) - Fixed price per listing - Instant support via intercom

Nachteile:

- No mobile apps, but the website is mobile brower friendly. - Automated messages could be improve with some more customisation options.

Exceptional Channel Management system

Kommentare: I really enjoy the system and the customer support is excellent

Vorteile:

Uplisting is a terrific management system. Has all the features you would expect and continual improvement behind the scenes continues providing users with updates . Pricing is extremely competitive

Nachteile:

To move to say a month or 6 forward you need to click on a button repetitively - a scroll bar would be better as Kigo had

Easy to Use, Very AI feel.

Kommentare: Overall experience is even though that there are some I desired features are still under development, I would like to put my faith in them, I can see the bright future for them. I m using them, and happy with them. Keep it on!@ Uplisting.

Vorteile:

I used many of property management software, they all have some good features and some useless ones. But Uplisting is more like a reliable real personal assistant to me. Maybe that is the AI... Especially the 1. Automation-Each reservation it helps to send out 7 emails to the guest. 2. Auto price mark up- It sends out the percentage that I would like to mark upon each channel after I set up the base price 3.Real-time sync speed. Believe me, This is more important than anything else. No more overbooking so far 4.The response time- Even though they are not based in the US, but the quick response when I have questions is really helpful. 5. I like the video tutorials they make for new feature release.

Nachteile:

There are some features comes really handy that Uplisting is still developing are: 1. Website, I would like to have a website building tool to create my personal booking page, they said that they will release the feature around March 2020. 2. I would like to send out guests quotes with all the price break down before I really create a reservation to them. 3. I would like to edit the daily price or the total amount after I select the dates, or discount the price on percentage. 4. I hope there is a simple beep sound while there is a new message.

Good-Bye Double Bookings (Thank God)

Kommentare: From Vincent to the (ever increasing) support team .... I have been very pleased. The pricing is fair. The product lives up to what was promised and to top it off ... Uplisting is not sitting on their behinds and resting on what they have done. Rather updates with new features, new bells and whistles are coming in like a constant stream. A true commitment to moving forward as suggestions and recommendations from users are listened to, analysed and often (very often) implemented. Now that's a forward facing company.

Vorteile:

The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other .... Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually. These two items alone, make Uplisting indispensable to us.

Nachteile:

I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.

Uplisting is a great choice for STR management

Vorteile:

Uplisting has an intuitive and logical user interface. Other STR management platforms are confusing and difficult to use. Uplisting helps me effectively manage listings, reservations and pricing. I am also excited to use the newly-introduced reservations widget.

Nachteile:

It'd be nice if Uplisting provided the ability to more tightly integrate the direct booking/reservation features with my custom website to provide visitors with an uninterrupted user experience and interface.

With a good team there is nothing impossible

Kommentare: We are a short-term rental agency, who are managing 70 apartments. Uplisting helps us to manage the business easier and save a lot of time.

Vorteile:

The software is user-friendly, it's comfortable to use. It has all the functions, that are needed to manage the short-term rentals. Also, we like integrations with Zapier and Stripe. The most thing, we are happy about is the team, who are working there. They help in every situation and pay a lot of attention to the client. Also, they are working on new features, that are needed for this business. Big thanks to the team, you are working great!

Nachteile:

The cleaning schedule can be improved, if you have a lot of apartments, it's not comfortable to use. Waiting for the app, because most of the work is done on a mobile phone. The integration of the website would be nice to have.

Happy user of Uplisting

Vorteile:

Easy to get an overview of reservations, easy to change rates

Nachteile:

Would like more customization in the look of the dashboard. Difficult to see if any reservations have special need. How about letting me color the reservations based on my wishes?

Great Product

Vorteile:

I’ve used this from its MVP and it has gotten better with each iteration. Great customer service and reliable software.

Nachteile:

My only issue being a longtime user is that the pricing structure changed and I’m paying more now than I did in the past but there are more features.