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Über CROSStrax
Webbasierte Lösung zur Vereinfachung der Verwaltung von Untersuchungen.
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Nutzerbewertungen filtern (8)
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Nutzerbewertungen filtern (8)
Best Case Management Software!
Vorteile:
OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management.
Nachteile:
The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online.
Antwort von CROSStrax
vor 6 Jahren
Thank you so much for the wonderful review!
Meets basic needs
Vorteile:
Having all info in one place, being able to customize invoices; notifications of cases that are due or past due
Nachteile:
Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great
Antwort von CROSStrax
vor 6 Jahren
Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!!
Good Software
Kommentare: Great company and good software. Very useful but time consuming
Vorteile:
TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well
Nachteile:
Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great
Antwort von CROSStrax
vor 4 Jahren
I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated.
Still working through some thing but a good system
Vorteile:
The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers
Nachteile:
There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress.
Antwort von CROSStrax
vor 6 Jahren
Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback.
This is the Cadillac of Investigation Case Management
Kommentare: By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go.
Vorteile:
The report writing features and the ability to upload video right into CROSStrax.
Nachteile:
There is a learning curve but the customer support was fantastic and they were always available.
Antwort von CROSStrax
vor 6 Jahren
Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time.
It has been good.
Vorteile:
Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well.
Nachteile:
Can get confusing when doing multiple assignments / assigning multiple investigators for one client.
Antwort von CROSStrax
vor 6 Jahren
Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax!
Great software, better support!
Vorteile:
It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology.
Antwort von CROSStrax
vor 6 Jahren
Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier.
Best Case Managment Software by Far
Kommentare: Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective.
Vorteile:
The interface is amazing. It is simple and gets you all the information you need without having to search around for it.
Nachteile:
I have not found anything yet. I have used several different case management programs and this is the best thus far.
Antwort von CROSStrax
vor 6 Jahren
LMAO
