Über DeskAlerts

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Vorteile:

The software is easy to use and fairly intuitive to navigate around.

Nachteile:

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Bewertungen zu DeskAlerts

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
5,0
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,9/10

DeskAlerts hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (10)

Sergio
Sergio
CEO in Mexiko
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Intensivelly communicated

5,0 vor 5 Monaten

Kommentare: we have become completely agile

Vorteile:

different channels to use and easy to react to market changes

Nachteile:

I really did not find any cons because this is very comprehensive solution

Siti Saleha
Siti Saleha
Sales And Marketing Specialist in Malaysia
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

DeskAlerts review

4,0 vor 5 Monaten

Vorteile:

I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.

Nachteile:

It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.

Jason
Deputy CIO in USA
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for internal communications

4,0 vor 5 Monaten

Kommentare: We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email.

Vorteile:

Easy to use to send alerts internally to users' desktops.

Nachteile:

In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed.

Olivier
Olivier
Head of IT Infrastructure in Belgien
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good tool for instant notification

4,0 letztes Jahr

Kommentare: We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources.
You may use it avery basically or even use one of the numerous features that help you to meet your specific needs.

Vorteile:

Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.

Nachteile:

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Antwort von DeskAlerts

vor 11 Monaten

Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion!

Bruno
CIO in Belgien
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DeskAlert for our hospital

5,0 vor 3 Jahren

Kommentare: Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Vorteile:

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Nachteile:

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Antwort von DeskAlerts

vor 11 Monaten

Hello Bruno! Thank you for your kind words! We are very proud that you chose DeskAlerts. Our team strives to meet expectations like yours, and we're happy to hear we hit the mark for you. We appreciate your estimation of our support team's work. They do everything possible to keep our customers satisfied. DeskAlerts is improving with every update, and we are certain that for the time passed after you left your feedback, many of the technical issues you mentioned are long gone. Thanks again for the wonderful review!

Verifizierter Rezensent
Counseling Intern in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for company-wide alerts

5,0 vor 3 Jahren

Kommentare: DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Vorteile:

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Nachteile:

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Antwort von DeskAlerts

vor 11 Monaten

Hello! Thank you for your kind words regarding DeskAlerts performance! It is great that DeskAlerts serves you as a reliable alternative for email, as this was one of the main challenges for our customers. We are proud that the software met your expectations! In the matter of sending messages to people outside the company, you probably meant those who do not have DeskAlerts installed on their devices. In that case, tools such as SMS notifications, MS Teams integration, and Digital Signage can be the best solution. All these tools are available in DeskAlerts and can be used simultaneously with tools like pop-up notifications and scrolling tickers.

Nick
Senior Software and Desktop Systems Engineer in UK
Hochschulbildung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent piece of software

5,0 letztes Jahr

Kommentare: DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts. The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two)

Vorteile:

Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.

Nachteile:

Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better.

Antwort von DeskAlerts

vor 11 Monaten

Thanks for the awesome review, Nick! We're so happy you love your experience with DeskAlerts. It is great to know you appreciate software features like acknowledgment and targeting, and you like how we develop the product. That is inspiring! We can't wait to have a chance to show you the new features we are currently working on.

Luc
Luc
Senior System Administrator in Kanada
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works great.

4,0 vor 4 Jahren

Vorteile:

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Nachteile:

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Antwort von DeskAlerts

letztes Jahr

Hello Luc! Thank you for using DeskAlerts and for this review. It means a lot for our team to know you find the software easy to use. We appreciate your feedback regarding the software update.

Wissam
Senior IT manager in Bahrain
Logistik & Lieferkette, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Feedback

4,0 letztes Jahr

Vorteile:

Easy to train and use. Simple application .

Nachteile:

We had some feedback which were given directly to your colleagues.

Antwort von DeskAlerts

vor 11 Monaten

Hello Wissam! Thank you for your feedback. We are happy to know that you find it easy to use DeskAlerts. We worked hard to make the software user-friendly and are pleased to know we achieved this goal. Again, thank you for the valuable information you shared with us. It will help us become better.

Christian
IT Director in UK
Architektur & Planung, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

DeskAlerts In Action

5,0 vor 3 Jahren

Kommentare: DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Vorteile:

The software is easy to use and fairly intuitive to navigate around

Nachteile:

The interface looks a little dated compared to how most GUI's are built nowadays.

Antwort von DeskAlerts

letztes Jahr

Hello Christian! Thank you so much for this review. We are happy to know that you find DeskAlerts handy and easy to use and that it helped your company solve communications issues. This means a lot to our team! In regards to GUI, we have improved it a lot. Moreover, this spring, we will release the brand new version of GUI. If you want to test it, please contact your account manager.