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Über Protean

Protean Software ist ein Außendienstmanagementsystem in Großbritannien, das dein Unternehmen effizienter, profitabler und wettbewerbsfähiger macht.

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Nutzerbewertungen filtern (13)

Matthew A.
Operations Director in UK
Maschinerie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software

5 vor 2 Jahren

Vorteile:

I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie.

Nachteile:

I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

Timothy H.
Owner in USA
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Organize and prioritize experts

5 vor 2 Jahren

Kommentare: I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Vorteile:

This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Nachteile:

Haven't found any down side yet and I'm going on 2yrs of daily usage.

Richard F.
Service Account Manager in UK
Hausmeisterservice, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Time Saver

4 vor 2 Jahren

Kommentare: Protean has allowed us to produce far more accurate records and reports, and makes the general day to day job for our staff much easier. It also allows us to plug gaps where the previous processes could have had things slip through the net. It's not perfect, but compared to other companies in our field, the functionality and value is far beyond many of the competitors alternatives.

Vorteile:

The software has allowed our company to keep an accurate record of all works completed, and services due. Previously this was much more of an issue, and it has helped to streamline our processes, in turn making the team more efficient, and providing our clients with a much more fluid and improved service.

Nachteile:

There are a few areas where the software can be slightly frustrating, the way our contracts are set up can sometimes cause us minor issues within the system, but on a whole the positives hugely outweigh any negatives.

Nick R.
General Manager in UK
Maschinerie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Protean - Solid, reliable & dependable after 6 years of using it

5 vor 11 Monaten

Kommentare: We supply and service commercial and industrial cleaning machines and we use Protean for:
Job management
Stock management
Order management,
Machine fleet management,
Maintenance contract management
Hire contract management
The job and stock management modules have absolutely transformed our business.
It has automated so many processes within our company, helping us provide a better service to our clients and improve operational efficiencies

Vorteile:

- The engineer interface is simple and straight forward to use which was one of the key reasons we went with Protean. - The ability to bulk import and amend data was very important to us and Protean handles this very well. - Technical support is very good, they seem to have an efficient team there. - The client portal is particularly useful, clients being able to log in online to get live updates on jobs. - Automatic job reports being sent to our clients on job completion are very well received, also saving us a great deal of time needing to provide those update. - History of clients, jobs, parts fitted, etc is easily accessible -The most important feature for us is how reliable the software has been. Protean has been really solid for us with zero downtime in almost 6 years! The data always add up too which is of course vital.

Nachteile:

It could do with some additional user access rights options, being able to restrict certain users from amending parts of the system. I understand this is currently being developed. We also don't use the CRM side of the software as this didn't match our needs, granted this was a number of years ago so it may have been updated.

Jonathan B.
Commercial Manager in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Protean has transformed how we operate and do business

5 vor 4 Jahren

Kommentare: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Vorteile:

All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package. Excellent telephone and email customer support with webinars, videos, and online help also available. Easy to use app which isn't web based so doesn't rely on network connection for continued usage Regular software updates. Protean are receptive to enhancement requests for future updates to their software.

Nachteile:

Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly. Bespoke reports or specific software changes can be quite costly. Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

Barrie P.
Director in UK
Hausmeisterservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Happy Customer

5 vor 3 Jahren

Kommentare: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.

Vorteile:

It is tried and tested so when a new release comes out it works every time. Once you understand the system it is very powerful and can produce a lot of very useful information. The quality of the end result paper work that the customer sees is very good. although this is an off the shelf product it can be adapted to most situations. (more than others on the market)

Nachteile:

When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout. The web portal could look a bit nicer.

Simon C.
Group Managing Director in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent software and a great, innovative company to partner with

5 vor 2 Jahren

Kommentare: This software has brought large operational improvements already and we can see that it will continue to benefit our business in the forthcoming years.

Vorteile:

Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs. The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us. An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution.

Nachteile:

Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team.

Greg R.
IT Director in UK
Sicherheit & Untersuchungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long time satisfied Protean user

5 vor 11 Monaten

Kommentare: Overall we have been very satisfied with Protean since its deployment back in 2011.

Vorteile:

We have been using Protean software for the past 10 years. Protean has a comprehensive set of features and the technical team are very efficient when it comes to bespoke changes. The system is reasonably configurable and being based on SQL Server database relatively easy to integrate with. The mobile engineer application has been critical to us. The technical support and customer service is very good. The security access rights are role based and very granular which is useful.

Nachteile:

A more comprehensive web based interface for some functions would be very useful. I understand from the road map that Protean is moving in a SAAS direction and we are keen to move with them.

Simon M.
Head of After Sales in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Protean is core to our operations and their support is excellent.

5 vor 4 Jahren

Vorteile:

Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.

Nachteile:

At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

Nigel P.
Operations Director in Irland
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Have been using the software for over 10 years, would not consider using anything else

4 vor 4 Jahren

Kommentare: Control of our operations, invoices out on time, visibility of our performance

Vorteile:

The ability to extract data to Excel and to do the acrobatics thereafter, quick and easy analysis is possible. There is a full audit trail to satisfy the finance auditors. Support is excellent, the support staff know their product inside out.

Nachteile:

Getting non standard reports can be costly and takes time, but that's about it. We use multi currency features which was a challenge to get it working properly, but it works perfect now

Andy D.
Director in UK
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One year in

5 vor 3 Jahren

Kommentare: we have combined all our separate systems into protean with great success

Vorteile:

Very user friendly, saves a huge amount of time.

Nachteile:

multi equipment jobs can be difficult to make corrections if not done correctly first time

James S.
PROPRIETOR in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

EXCELLENT PRODUCT, MADE MY BUSINESS EFFICIENT AND SAVES SO MANY HOURS

5 vor 4 Jahren

Kommentare: MY BUSINESS LOOKS MORE PROFESSIONAL AND MOVING WITH TECHNOLOGY.
I HAVE SAVED ENDLESS HOURS ON PAPER WORK AS THIS SOFTWARE SAVES THAT WORRY.
MY DATABASE GETS BUILT BY THE DAY USING THIS SOFTWARE - MAKING MY BUSINESS MORE VALUABLE.

Vorteile:

I FIND THE EASE OF QUOTING & INVOICING INVALUABLE, AND SAVES ME HOURS OF TIME ON ADMIN, WHICH WHEN YOU ARE A NEW BUSINESS THAT EXTRA TIME CAN BE USED TO MUCH GREATER BENEFIT. TRACKING STOCK AND PLANNING THE ENGINEERS DAY FOR WEEKS AHEAD IS ALSO GREAT.

Nachteile:

SO FAR I HAVE NOT COME ACROSS ANY CONS, THE ONLY ISSUE WAS TRANSFERRING FIGURES ACROSS TO SAGE WAS NOT POSSIBLE BUT THE ISSUE WAS RESOLVED VERY QUICKLY

Bryn T.
UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Protean, 6 years on.

5 vor 5 Jahren

Kommentare: We are a Tail Lift repair and maintenance company, and have been using Protean for six and a half years. The beauty of this system is everything is in one place, for us being able to type in a registration number and find all the information on the type of lift fitted, model, serial number, year of manufacture etc, pull up every job we have done, who did it, when it was done, who signed it off, what parts were fitted, where the parts came from, in a few seconds allows us to provide our customers with outstanding service and back up.
One of our biggest customers fleet department recently had an audit, and our job sheets and examination reports were commended for being the most concise and easy to follow the auditor had seen.
We have just started the process of becoming ISO 9001 accredited, the consultant commented on how much easier the process will be, because of protean with its ease of traceability and proof of processes.
We highly recommend Protean