ShipMonk Erfahrungen

Jambys - They have been great to us

Kommentare: Great experience

Vorteile:

Great UX/UI. The team is great and it updates really quickly.

Nachteile:

We haven't had much issues. They allow us to import alot instead of manually doing it.

2+ Years and Going Strong

Kommentare: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Vorteile:

Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Nachteile:

I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

Started good and turned BAD!!!!

Kommentare: Nice employees but it ends there. Very costly and once they have your products, lose them, then find them, and wait until you are done with it all and insist on them boxing up everything and getting your inventory back, it WILL COST YOU time, money, and many sleepless nights!!!!

Vorteile:

Most of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!!

Nachteile:

Losing many of our SKU's, which cost us over a thousand dollars and repeat business!!!

2 Thumbs Up for Shipmonk

Kommentare: I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up!

Vorteile:

Really helped our efficiency and allows us to focus on selling/marketing more!

Nachteile:

Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far

Our onboarding specialist

Kommentare: Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience.

Vorteile:

Our onboarding rep, [sensitive content hidden], went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - [sensitive content hidden] made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, [sensitive content hidden]. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one

Nachteile:

There was nothing to not like! The process was so easy it was fun.

Do Not Recommend - Avoid

Kommentare: When it comes to sales, they are very attentive. But the past 6 months have been terrible. Mispicks that are leading to a 60% order accuracy. Issues with receiving in inventory correctly - combining skus that require the 'special projects' team to fix. Misplaced inventory. Delays in shipping large order - 14-21 days at times. The list goes on. To top it off, they're charging for their mistakes and for them to correct the mistake. They're such a headache and I cannot recommend them to anyone. They don't care about small businesses. There are a few good people on the team (happiness engineers), but they have to fight an uphill battle to fully take care of their customers. Do not go with them - they will negatively impact your bottom line. They have a lot of hidden fees and charge you for their mistakes.

Vorteile:

They have an inventory system that allows you to see inventory in each warehouse.

Nachteile:

It's basic functionality makes it hard to find meaningful insights related to inventory. This platform is good for only two things: fulfilling orders and storing inventory.

DO NOT GO WITH SHIPMONK AS YOUR NEXT 3PL

Kommentare: if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice.

Vorteile:

The software is nicely built, but the customer service, shipping costs, and fulfillment times are a joke.

Nachteile:

SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER.

You get what you pay for, a low-price for a low-quality.

Kommentare: Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider.

Vorteile:

The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution)

Nachteile:

The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it.

Shipmonk's review

Vorteile:

The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received.

Nachteile:

Nothing I can say, all the experience have been exceptionally smooth and pleasant.

BAD COMPANY

Kommentare: Really BAD company. I would recommend to stay away from. I have been running eCommerce businesses for 15 years, and ShipMonk has been, unfortunately, my worst customer experience with any vendor ever. Every single part of the cycle has been horrendus, horrible, tiring and filled with mistakes from ShipMonk's end. From shipping the products, doing special projects, to receiving wrong prices upfront and explanations on how their pricing working, from doing errors of shipping and errors of constuction. Bad. Bad. Bad. And as with every bad company, LEAVING and STOPPING the relationship has been a very long, tedius and PAINFUL experience. In the end, after I cleared off my billing on the website from our bank, ShipMonk has lied to us, and they still kept that bank connection to us (illegally) and charged us more money than needed and not willing to refund us. A bad company is bad in the beginning - and also in the end, apparently.

Vorteile:

- Nice GUI. - Willing to take on various projects. Even though, that's same pro is a negative since they do the various projects in a horrendus way.

Nachteile:

- Overpriced. - Regularly lying about details and pricing. - Misleading. - Regular errors in packing the products.

Awesome Third Party Logistics

Vorteile:

Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank [sensitive content hidden], who are amazing and give us the best customer experience.

Nachteile:

Shipping pricing is very high.Some pricing for basic products is higher than other companies.

Stay away from Shipmonk! The company is a FRAUD

Kommentare: Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word.

Vorteile:

Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company

Nachteile:

Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face

Stay away from them... just fancy marketing and no quality!

Kommentare: Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their [SENSITIVE CONTENT], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them!

Vorteile:

The interface looks nice but lacks in good reporting to keep track of stock movements.

Nachteile:

I'd have given 0 star if it was possible. This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.Everything that you ask the standard answer is... we need to charge for a special project.Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs. We were sending pallets (single SKU) and they were unpalletizing the goods when not needed and placing them in X-Large bins that cost much more (the pallet cost when we joined was $25 that is quite reasonable for LA) but if they decide to spread your stock as they want it just brings an increase of storage costs and consequentially minimum charges.

Shipmonk put my small nonproft out of business

Kommentare: Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later. I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped. The current shippings rates I’ve been quoted are nearly triple what [SENSITIVE CONTENT] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk. The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand. Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience.

Vorteile:

the only good part of the experience was the friendliness of the happiness engineer. He tried his hardest but the company is dishonest and has destroyed my business.

Nachteile:

I'm copying and pasting the Shipmonk values from their website: Our Values We help companies STRESS LESS and GROW MORE We are TRANSPARENT We prioritize GROWTH We are SERVICE ORIENTED We champion NEW TECHNOLOGY We PROMOTE DIVERSITY We are MULTINATIONAL We are YOUR PARTNER THROUGH THICK AND THIN We GET SH*T DONE As it is, the amount of time, and Stress I have spent over the last 3 months just to get a shipment of 110 boxes packed and prepared for shipping greatly outweighs the time I would have spent doing it myself. There was a lack of Transparency that this was going to be the case, my company is imploding, not Growing, I have not received the Services I signed up for, whatever New Technology you're using, it's not working, I don't care about the gender or color or Diversity of the people I'm working with, I care about the results, Shipmonk has been an absolute disaster for my business, not a Partner and Shit is Not Getting Done. [SENSITIVE CONTENT] was the salesperson I spoke to about signing up. I began speaking with her in February about having Shipmonk take over my Cratejoy-hosted subscription box. I was told this would not be a problem and was quoted shipping rates that were comparable to to the ones I was already having. I thought this was going to be great and that it would streamline the shipping of my 501 (c) (3) nonprofit subscription box. All of my products arrived at Shipmonk in Pennsylvania at least 10 days before the shipment was supposed to go out: June 1st.

Has gone badly in the past 8 months

Kommentare: After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them.

Vorteile:

it worked well but now is not working anymore

Nachteile:

Right now we are just disapointed as all is going down the drain

The best DTC 3PL

Kommentare: We trust that our products and orders and being shipped out efficiently and correctly — we are able to set it and forget it and are grateful to have such a reliable extension of our business!

Vorteile:

The dashboard is incredibly easy to follow and navigate through — extremely user friendly and doesn't require much training. You can easily access all product information, shipping cost, weight and tracking information in minutes. It's updated in real time and synced with our Shopify store as well.

Nachteile:

Occasional glitches but customer service is quick to answer and help fix any errors.

Snow Teeth Whitening

Kommentare: Shipmonk has been a great tool to have, especially when looking at inventory levels.

Vorteile:

We get great use out of the "stock out days" metric, it allows us to plan for future inventory shipments to that warehouse.

Nachteile:

The template for the ASN label is awesome because it allows for the warehouse receiving to know what is the quantities in the shipper box, however it would be nice if Shipmonk had a more efficient way of inputting that information instead of having team members hand write or edit an ASN slip per shipper box. Another thing is that one is not able to filter out the sales per SKU and inventory value per warehouse.

Essential to running a crowing D2C business

Kommentare: I've worked with Shipmonk for over 2 years. We switched over during black Friday which could have been a total mess. But the integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.

Vorteile:

Love the real-time reporting and routing of packaging. We came from a small 3PL where everything was manual, and we didn't realize how transparent and automated 3PL could be. Shipmonk works with smaller brands but is built for scale.

Nachteile:

As with all 3PL suppliers, their go-to team members on the floor are transitional. This means there's always a ton of turnover with pickers and packers. But this is nitpicking because it's an issue with all companies big and small in this industry.

The Best 3PL for Rapidly Growing Brands

Kommentare: Great software platform backed by a great support team. They get packages out the door quickly (same or next business day 99%+ of the time).

Vorteile:

Software is easy to use, easy to set up, and is backed up by a top-notch customer support team. The warehouse team scales easily with demand so we can meet extremely high daily orders during the busy season.

Nachteile:

Nothing. Moreover, when there was a small feature we needed, the ShipMonk team was receptive to add it to their roadmap.

Highly recommended for growing DTC brands.

Kommentare: We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly.

Vorteile:

We came to them for their pricing and stayed because of their customer service.

Nachteile:

They have a minimum pick fee that can be expensive.

This is the worst provider we have ever dealt with

Kommentare: Slow - over and over again, it will take days sometime weeks to process an order;
Inaccurate - they lost products multiple times and blame FedEx. We have products that was "lost" and magically reappeared; we have order lost and never found. We have more emails back and forth between our teams and their than ALL OF OUR OTHER VENDOR COMBINED.
Overall - this company is terrible. The last time we complained, they offered to compensate our lost but we have to sign an agreement to never disclose how terrible their company really is.

Vorteile:

Clean layout, looks good at the first glance.

Nachteile:

Confusing when you start using the system.

They will leave you high and dry when you need them the most

Kommentare: At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new stock was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer.

Vorteile:

The software allows you to see an overview of your fulfillment

Nachteile:

Returns labels can be buggy to generate

Fix the inventory tab on the web interface at shipmonk

Vorteile:

Some stuff was easy to use with the software, there was lots of info that can be powerful, but the same is true with con

Nachteile:

there is so much that is input, it takes a while to sort through to the info you really need

Customer Service out of this world!

Kommentare: Software is easy to understand and I am able to get to my desired result quickly. The customer service is what makes Shipmonk stand out though!

Vorteile:

Very clear steps when you need to complete a task, easy to track packages and use that information to communicate with customer. Customer service is great!

Nachteile:

Can sometimes be glitchy (like all softwares).

No Reservations about Shipmonk

Kommentare: Shipmonk's customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business.

Vorteile:

I loved how clear everything was. Inventory was all in one place where I could see everything along with all the orders and the timing of their shipments. I loved not having to manage customer's orders the most.

Nachteile:

Sometimes I would have a hard time with the "mapping" of products but once I figured it out then it was never a problem. There is a learning curve to understanding how to map and bundle but it is not that complicated and it winds up saving so much time in the long run when placing manual orders.