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Über ALICE

Biete einen konstant außergewöhnlichen Service mit der Betriebsplattform ALICE. Verbinde deine Mitarbeiter miteinander und diese mit deinen Gästen.

Erfahre mehr über ALICE

Vorteile:

It has been a productive communication channel for Staff and your customer support is excellent.

Nachteile:

As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down.

Bewertungen zu ALICE

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,8/10

ALICE hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 15 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (15)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A for Alice

5,0 vor 2 Jahren

Vorteile:

Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient.

Nachteile:

Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice.

MARIA (KOKY)
CHEF CONCIERGE in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

REVIEW FROM A CHEF CONCIERGE

4,0 vor 7 Jahren

Kommentare: ALICE is easy to manage & understand.
For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments.

Vorteile:

From a Concierge's standpoint, it is relatively easy to learn.

Nachteile:

1) Lack of color on the screen to separate tasks by category & importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times

Antwort von ALICE

vor 7 Jahren

Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience. Kind regards, The ALICE Team

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Great product - horrible support model

3,0 vor 9 Monaten

Vorteile:

Great features, ease of use, training employees has been simple. The application also integrates with PMS systems.

Nachteile:

Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool.

Katja
Concierge in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Straight-Forward Property Management Platform

5,0 vor 2 Jahren

Vorteile:

This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams.

Nachteile:

As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task.

Cinthya
Manager of rental and property services in Mexiko
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Differences between the app for phones and pc

5,0 vor 7 Jahren

Kommentare: We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option.

Vorteile:

It has been a productive communication channel for Staff and your customer support is excellent.

Nachteile:

the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app.

Antwort von ALICE

vor 7 Jahren

Dear Cynthia, Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and support@aliceapp.com with your requests and feedback. Gracias, The ALICE Team

Haronil
Supervisor in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Efficient and easy to Uses

5,0 vor 7 Jahren

Kommentare: We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better.

Vorteile:

That is easy to uses.

Nachteile:

None.

Antwort von ALICE

vor 7 Jahren

Dear Haronil, We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team!

Andrea
One call concierge in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alice

5,0 letztes Jahr

Vorteile:

Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally.

Nachteile:

Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though.

Palmo
Front Desk Agent in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing and Helpful

5,0 vor 7 Jahren

Kommentare: Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done.

Vorteile:

Everything

Nachteile:

Nothing

Antwort von ALICE

vor 7 Jahren

Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better. Cheers to hospitality, The ALICE Team

Emily
Hotel Manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

LOVE ALICE

5,0 vor 7 Jahren

Kommentare: Madelyn is so helpful and always helping us customize the program. I would like to be able to run report by room # to really pint point the problem room #s.

Vorteile:

Customizable, easy to use, straight forward.

Nachteile:

Cannot run reports by room #.

Antwort von ALICE

vor 7 Jahren

Greetings Emily. Thank you for your review. We are delighted to hear you enjoy working with Madelyn and find the system customizable, easy to use, and straight forward. In an effort to improve the reporting functionality per your request, we will have a member of our Customer Success Team reach out this week. Please continue to let us know how we can enhance your experience. Cheers to hospitality, The ALICE Team

Ernesto
Director of Operations in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Alice Rocks!

5,0 vor 7 Jahren

Kommentare: Over the course of my 12-year hospitality career, I have been used to the same old system! Thank god for Alice! this system makes it so easy to do anything! from Amenities to directions to the printing of itineraries for our guests... Alice just Rocks!! Thank you!

Vorteile:

Ease of use, sleek design amazing customer service, and satisfaction

Nachteile:

Just waiting on the package element of Alice... I know it's coming but it would really round off the system for me.

Antwort von ALICE

vor 7 Jahren

Dear Ernesto, Thank you for taking the time to share such great feedback with our team! We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. We welcome your continued feedback. Best Wishes, the ALICE team

claribel
GSA in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

SO HELPFUL

5,0 vor 7 Jahren

Kommentare: helps us in the hotel industry to be organized and make guest request on time and satisfy guest with their needs

Vorteile:

ITS FAST AND EASY

Nachteile:

n/a

Antwort von ALICE

vor 7 Jahren

Thank you for taking the time to share such great feedback with our team! We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient, and we welcome your continued feedback. Best Wishes, the ALICE team

Franck
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great APP!!

5,0 vor 7 Jahren

Kommentare: We are using this app since July 2016. This have had a real impact in the organization of our Hotel. It is a crucial tool to save and keep track on daily operation.

Antwort von ALICE

vor 7 Jahren

Dear Franck, Thank you sincerely for your kind review. We are so excited to have the opportunity to work with the beautiful Hotel Americano and I personally love interacting with your team and stopping by the hotel. I hope that we can continue to optimize operations as we develop ALICE even further, Hope to see you all again soon and many times in the future. Best,

yarimar
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

excellent!

4,0 vor 7 Jahren

Kommentare: this system it is very user friendly. some improvements can be made regarding noifications and pictures, but for the basics it works simply great.

Antwort von ALICE

vor 7 Jahren

Dear Yarimar We are delighted to hear that you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team

Emeka
Student/Founder in Nigeria
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A beautiful management app!

5,0 vor 7 Jahren

Vorteile:

ALICE is perfect because it connects all departments onto a single platform in order to ensure proper and easy management. I strongly recommend it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

More hotels with this app

4,0 vor 5 Jahren

Vorteile:

Easy to use and it's functions are awesome

Nachteile:

Few hotels use it , and you cannot use it without having a reservation code