FullStory

FullStory Bewertungen

von FullStory

Fullstory ushers in a new era of live data analytics

Bewertet am 29.1.2019
Frank R.
Co-Founder, CTO and Product Lead
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Vorteile: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Nachteile: There's not really anything I can knock this product for. It's exceptional.

Fullstory- a complete story of what your customers are doing onsite

Bewertet am 15.9.2019
Verifizierter Rezensent
Thailand Country Manager
Glücksspiel & Casinos, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Vorteile: Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Nachteile: It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

Live Replay of User Sessions - Great for CRO

Bewertet am 1.5.2019
Verifizierter Rezensent
Product Owner
Geschäftsbedarf & -einrichtung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

Vorteile: The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX.

Nachteile: The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites.

State of the art product, but poor customer service and retention, unjustified price increase

Bewertet am 21.11.2019
Thomas C.
Director
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Vorteile: It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Nachteile: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Too pricey for the features and functionality it supports

Bewertet am 18.8.2017
Bharath A.
Director - Marketing
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Nachteile: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

DON'T BE A FOOL; get the full story

Bewertet am 17.10.2018
Phil L.
Web Customer Experience
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked

Vorteile: I can not only see everything a customer did, I can track past visits off their IP, Cookie, etc and keep a trail

Nachteile: I personally find it a little clunky. But that's just me

One of a Kind

Bewertet am 12.4.2019
Verifizierter Rezensent
Digital Marketing Manager
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It provides insight into traffic and user behavior unlike any product I've seen before. My favorite feature is being able to search and segment sessions based on clicks and sequences of events.

Nachteile: The limited window of time that sessions are available for review, and it is quite expensive.

Fullstory is wonderful

Bewertet am 25.7.2019
Dennis L.
Developer
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's great, very insightful tool. I would recommend using it, though it can be quite slow at times.

Vorteile: It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

Nachteile: Fullstory can be a bit slow or 'laggy'. It takes a bit to start capturing live sessions, and there is a considerable delay with go live.

Get the Full Story on your Users

Bewertet am 3.12.2019
Nicole R.
Senior Product Designer
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: They have been very nice and helpful to work with, from implementation to troubleshooting and determining a plan that might work for my company. It provided unique insights and revealed places where we could optimize in our usability and design of the product.

Vorteile: I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits. It breaks down device usage, what browser they were on, clicks, error clicks, page load times, and more. It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Nachteile: What I like least is how expensive it is. It is very useful and robust software, but pretty expensive if you get a lot of users visiting your site per month. It also charges by session, not unique users, so if someone comes back again after 30 mins, it counts as another session.

Great for qualitative behavior analysis, not so much for quantitative

Bewertet am 31.7.2019
Uroš Z.
Product Design Lead
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is pretty powerful to have such a deep insight into what exactly your users are doing while using your product. You can actually see the user frustration in action at some painful parts of your user flow.

Nachteile: Sometimes it takes a lot of step-by-step work to extract the insights from FullStory, because you mostly have to go through all the recordings by hand. It really craves more powerful quantitative reporting. If it had that, it would be a perfect tool.

FullStory allows me a window into the unknown. A must have for research!

Bewertet am 12.12.2018
Verifizierter Rezensent
Customer Success Representative
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give.

Vorteile: Where to start! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support. Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset!

Nachteile: The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue.

The must-have analysis tool

Bewertet am 18.9.2018
Verifizierter Rezensent
Product manager
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We needed a tool add another feedback channel to our product. This application gives you basically video testing of your product when you want.

Vorteile: It’s just perfect! You can do so many things with this application and the team keeps adding functionalities continuously.
What is different and is the real value added is that you have the events connected to the videos. In this way you don’t need to watch hours of videos, but you can directly go to the interesting point and also filter to show only the interesting videos.

Nachteile: I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.

Fullstory offers real time information, automated screen capturing of system issues, and analytics

Bewertet am 20.4.2018
Andrew M.
Solutions Engineer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Being able to better aid support departments by viewing exact client actions as well as providing product teams, better understanding of platform usage/problem areas.

Vorteile: Rich visualizations while providing accurate data and allowing the admins to comb through data, view problem areas, as well as exactly what some of our client's were doing. This is tremendous from a support stand point, giving us the ability to view the exact actions/keystrokes the end user took.

Nachteile: No real qualms. Sometimes what the system deems as a 'Rage Click' can be inaccurate. I have investigated a large number and do not have full confidence in the accuracy.

Better User Insight Made Easy

Bewertet am 5.2.2019
Verifizierter Rezensent
Digital Marketing Manager
Öl & Energie, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is a great tool that I recommend for every website large or small. It can help you better understand users and identify frictions points that lead to more conversions.

Vorteile: FullStory makes it extremely easy to find specific sessions from Google Analytics, or other analytics platforms. You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't)

Nachteile: For whatever reason, the email lookup can spotty. Sometimes I can find someone's email in the search function easily other times, not so much.

Capture user feedback and perspective of a product

Bewertet am 3.4.2019
Ganesh S.
Senior QA Analyst
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Helps understand the user behavior and steps on the product, by analyzing activities performed by users across the globe. Easier integration to cloud based solutions and manage subscriptions Can be used with specific flows in product.

Vorteile: Ease of access
Storage options
understand user behavior and steps to replicate a problem scenario
avoid multiple screen capture techniques as video is captured by the full story integration
search feature based on timestamp and region

Nachteile: storage needs to be cleared based on subscription
at times new screen recordings cannot be recorded when storage is full

If you’re a startup - this one’s for you!

Bewertet am 14.11.2018
Chen S.
Head of Sales & Customer Success
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Fullstory makes it easy to watch sessions recording over your website or product. We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable. We use it on a daily basis and it helped us improve so much in our product, I can’t stress it enough. Highly recommended!

Nachteile: I wish there was a more friendly mobile experience.. an app or a responsive mobile website. That said, if I must watch something on the mobile web browser it will get the job done, but can get a bit better.

Amazing insights

Bewertet am 8.1.2019
Verifizierter Rezensent
Support Manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This tool is wild. I never knew something like this existed. Our software has some problems and we often rely on clients reporting to find little bugs. This tool has revolutionized how we see what they see. Makes it a lot easier for us to prove user error over product error

Nachteile: Getting the product integrated with our site was not an easy goal. Our development team was able to get this integrated and going, but the regular guy off the street would not be able to.

Best software ever!

Bewertet am 25.7.2019
Natasha A.
Customer Success
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing! I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues

Vorteile: Allows me to investigate bugs and user error super quickly within a fun to use interface

Nachteile: sometimes I cannot find old footage, i do not know if the footage is saved forever?

Unbelievable what this thing can do

Bewertet am 2.8.2018
Wes B.
Vice President of Operations
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: They give you such good bug tracking tools. You won't regret the purchase just because of how powerful their tools are

Nachteile: They're expensive. For a young company growing quickly, it's hard to keep up with the sessions counts that they base price on. Maybe different pricing structure?

Fabulous product for keeping track of what your users are doing and improving your UI/UX

Bewertet am 11.4.2018
Aaron G.
CEO
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Vorteile: Love the live view that lets us track users behaviour immediately after we release a new product or version.

Nachteile: It can be overwhelming the number of sessions and being able to sort through the chaos at times but all in all its a great piece of software.

Great customer insight and support

Bewertet am 28.11.2018
Yocheved S.
Customer Acquisition Strategist
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: FullStory has transformed the way our dev team handles website issues. We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

Vorteile: You can view almost anything about your site visitors using this tool. It allows you to view their sessions, view heatmaps and clickmaps, and analyze funnels. It's particularly helpful when a customer calls in with an issue and we can look up their session and see them experiencing the issue instead of trying to recreate it.

Nachteile: I wish there was a way to see what actions most people took after viewing a specific page via their funnel tool. For example, instead of having to input each page in the funnel you are looking at, it would be nice to put a page in and then see which pages most people tend to visit after that initial page.

Good software but not intuitive

Bewertet am 9.10.2018
Verifizierter Rezensent
Digital Project Manager
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Fullstory is great for what its made for, gathering data on users coming across your site and watching their interactions with your site. Its very helpful for UX designers to see how users are interacting with their designs.

Nachteile: Its not very intuitive to search. There are many different variables you are able to customize for the search but its not clear how at all to bring up the results you want. It takes practice to figure out what you need to type in to get the search results you want. Also it would be SO helpful if there was a visual indicator on videos you have already watched so you don't waste time rewatching.

Feature Packed and Expensive

Bewertet am 9.1.2019
Zachary M.
Client Success
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
2/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: You can do soooooo many things with this software it is incredible.
Bug tracking is fantastic.

Nachteile: Sometimes it won't load sessions it seems like this happens when you need it most.
Their support isn't the greatest.
They are ridiculously expensive.

Great way to backtrack a customer journey

Bewertet am 8.1.2019
Alberto C.
Engineer
Telekommunikation, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...)

Vorteile: Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory is relly well thought out, it seems to already have everything we ever think of, and in the right place.

Nachteile: Still trying to figure out what may be the flaws in Fullstory. Video playback could be smoother sometimes.

It's like spying... but friendlier

Bewertet am 10.8.2019
Mike H.
Director of CS
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's one of those apps that you don't know how you lived without. As a company, we use it daily to understand our customers in ways they often can't explain to us.

Vorteile: To put it simply, you get to see the full story. Like any software company we sometimes get confused or frustrated customers. With Fullstory we can actually see what get's them frustrated and why, which allows us to create better UI.

Nachteile: Some features are not intuitive at first especially within the settings/configuration pages, but once you get going it makes sense.