Bewertet am 10.12.2019
Trustspot does a great job at collecting reviews
Kommentare: My experience with them was good except for the structured data issues, but if you have a small store with simple products, and you are not worried about the structured data, this app might work great for you.
Vorteile: It is easy to use, it has a very friendly interface. Setting it up to sync with BigCommerce was easy. Customer service is good. It is great at collecting reviews because it makes it easy for people to review their purchases directly from the email.
Nachteile: I had many issues with their structured data. This feature needs a lot of improvement. As much as they are good in collecting reviews, their structured data side is terrible and it was hard to communicate my concerns as I was never allowed to speak directly to the tech people, only through a customer representative that had no idea about structured data. When a local business object was created for each product and the errors on Google started to go up I decided to look for another company, unable to solve the issues with them.
Antwort des Softwareanbieters
von TrustSpot an 13.12.2019
I wanted to thank you for using TrustSpot. We spoke on the phone for your demo, and I know Hannah spent a lot of time to ensure you were happy with the system.
I'm glad you were happy with our interface and that we helped collect a lot of great customer experiences for your business.
As a fellow business owner, I very much appreciate you for installing TrustSpot and trusting us to help you collect content. Since we last spoke, we've added dozens of new features into the system including our Loyalty & Referrals platform.
Regarding the cons, the structured data issue from my understanding was caused by duplicate rich snippet code already on your template - from another app outside of TrustSpot. Hannah did her very best to assist you and offer recommendations how to resolve. We even made custom changes to ensure it was working fine for you.
I hope you have a great holiday, and would love to earn your business in the future.
Bewertet am 16.7.2019
Helps build trust in eCom
Kommentare: Easy to setup. Various platform integrations. I with the TrustSpot name was more well known.
Vorteile: Helps establish trust with visitors. Can embed on your website and many templates are available for different pages and uses.
Nachteile: It appears they removed the free plan? I think the lowest rate is still too expensive for what is offered. They also need to do a better job of getting the TrustSpot name out their. If I had to guess, most people have not heard of TrustSpot before which may reduce the value of the badge. Another reason why I think the monthly rate is unjustified.
Bewertet am 24.10.2018
Perfect solution for our small business
Vorteile: Solid platform with all the features you would expect (direct requests, mail after purchase, company reviews, widgets, etc). The price tag isn't absolutely ridiculous like the competition. Allows for editing the email template.
Nachteile: Customer service was difficult to deal with in getting BCC emails working properly with our shipping tool. In subsequent contact with CS, they just aren't very friendly and are quick to discard your issues.
Bewertet am 5.10.2018
Customer service leaves something to be desired
Vorteile: The free tier is pretty good and provides enough functionality for us at the moment. Paid tiers aren't outrageous like their competition. Customer service has been less than friendly and not helpful when it comes to basic questions.
Nachteile: Customer service is rude with me and basic questions seem like an annoyance
Bewertet am 28.3.2019
Awesome product and company
Kommentare: Live chat support is quick to answer any questions. They did the install for me so that was easy... everything looks great on the site, the conversion increase benefits are massive and trackable. The ROI on user generated content is just insane... completely changed the growth trajectory of our business.
Vorteile: The system collects TONS of content. Product reviews, photos, videos, etc. It's automated and doesn't soak up my time... just delivers all on its own.
Nachteile: I wish there we're more widget layout options.
Antwort des Softwareanbieters
von TrustSpot an 4.6.2019
Thank you for the great review!
I'm glad that TrustSpot is working well for you, and you're able to capture amazing UGC experiences of your customers.
Please let us know if you have any questions on new features or integrations.