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Über NapoleonCat

Social Media Marketing- und -Analysetool mit automatisiertem sozialen Kundenservice, Wettbewerbsanalyse, Berichterstattung und Veröffentlichung.

Erfahre mehr über NapoleonCat

Vorteile:

Makes all my work easier user interface is good and user-friendly all are detailed.

Nachteile:

I don't like that I can't respond to comments on Instagram directly to inbox as I can do on Facebook.

Bewertungen zu NapoleonCat

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/ 10

NapoleonCat hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 82 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (82)

David
David
CMO in Slowakei
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great alternative to Buffer

5,0 vor 5 Jahren

Kommentare: Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites!

Vorteile:

For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.

Nachteile:

It's hard to think of something that I dislike. All is looking very promising so far.

Antwort von Napoleon

vor 5 Jahren

David, Thank you so much for this amazing review :)

Paula
Digital Project Manager in Polen
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Out of all the tools for Social Media I like this one the best

5,0 letztes Jahr

Kommentare: I use NapoleonCat mostly for community management and engagement analysis - for this the platform is perfect for me as it is easy to use and navigate and the analysis tools meet my needs.

Vorteile:

It is very easy to use and there is little need for introduction to the program for new employees which I value as a Project Manager. The dashboard is easy to navigate and features are intuitive. The analysis part is also aligned with my needs and is always ready and quick to use and get the data I need.

Nachteile:

They introduced TikTok quite recently and integration with this platform could be smoother, there are still a few bumps visible but I am confident they will resolve any remaining issues.

Antwort von Napoleon

letztes Jahr

Hi Paula, Thank you for sharing your review. It really means the world to us! I'm sorry you've experienced some bumps on the NapoleonCat-and-TikTok road. We work hard to make our tool work smoothly, and hopefully, you're gonna notice it yourself. :) In the meantime, please feel free to reach out if you need any support. Or you wanna chat about SMM work perks and.. well, not-only-perks. ;) Best, Ewa

Marcin
CEO in Polen
Marketing & Werbung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great, but not for everyone

3,0 letztes Jahr

Kommentare: Easy to learn and use but needs improvement.

Vorteile:

It's easy to learn and use, so it's good for large teams with employee rotation.

Nachteile:

Doesn't support X (Twitter), Kick and Twitch analytics or publishing.

Antwort von Napoleon

letztes Jahr

Hi Marcin, Thanks for sharing your review with us; it means a lot! If you could/want to share the one thing you'd improve in the tool, I will be more than grateful. :) Have a great week, Ewa

Melanie
Business Development Manager in Kanada
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great social media management tool

5,0 letztes Jahr

Kommentare: Overall very pleased, great for all social media management teams will definitely increase quality and quantity of work.

Vorteile:

Love the features of this product, how it saves time with automation and gives employees more time to focus on other tasks and allowing them to complete more tasks.

Nachteile:

A lot of great features but with a lot of features come a learning curves to get the hang of using them all effectively.

Antwort von Napoleon

letztes Jahr

Hi Melanie, Thank you for sharing your review. I mean the world to us! We hope that the learning curve was not a sharp one. :) Please do not hesitate to let me know if you need any support or materials that might come in handy. In the meantime, have a great day! Warmly, Ewa

Aleksandra
Social Media moderator in Polen
Bankwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5,0 letztes Jahr

Kommentare: I've been using it for many years and I still really like it ;)

Vorteile:

It's user friendly, easy to use.No big issues durung all this years.

Nachteile:

Sometimes there are some problema, but support works really fast.

Antwort von Napoleon

letztes Jahr

Dear Aleksandra, Thank you for taking the time to review NapoleonCat. We're thrilled to hear positive feedback from a long-term NapoleonCat user. We strive to constantly improve the performance of our tool and prevent any bugs or inconveniences. We're glad you haven't experienced major problems with the tool. Warmly, Kasia

Kasia
Community Moderator in Polen
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best content and social media manager

5,0 letztes Jahr

Kommentare: NapoleonCat is the best tool to manage your social media. It allows you to manage several social media profiles at one place and it makes scheduling your posts and keep your conversations easy and enjoyable.

Vorteile:

NapoleonCat gives you a possibility to manage several profiles in one place, which makes it easy to keep track on all your content and community goals.

Nachteile:

The mobile app need some work, but we were assured it's under construction and new version will be published soon.

Antwort von Napoleon

letztes Jahr

Hi Kasia Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix the app issues you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat

Izabela
manager in Polen
Marketing & Werbung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Comprehensive content moderation tool.

5,0 letztes Jahr

Vorteile:

The tool is very user-friendly, making it easy for anyone to get started. It comes with a well-designed set of features that are indispensable for social media managers. I particularly find the reporting module to be a game-changer, greatly expediting the task of generating summaries. I'd like to give a shoutout to their exceptional customer support team, who consistently go above and beyond to resolve any challenges that may come up.

Nachteile:

In our day-to-day operations, one of the hurdles we encounter involves the moderation of sponsored content, particularly when it's being promoted by a rival agency. We anticipate that the Meta API will eventually enable us to simplify this procedure.

Antwort von Napoleon

letztes Jahr

Hi Izabela, Thank you for sharing your review. I mean the world to us! We hope Meta API will give us a broader scope for action. In the meantime, have a great day! Ewa

Piotr
senior moderator in Polen
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

NapoleonCat review

5,0 letztes Jahr

Vorteile:

The most important feature for me is the excellent support on the NapoleonCat team. I have never had troubles with cooperating with support team

Nachteile:

The tool is sometimes a bit laggy, but that occurs really rarely.

Antwort von Napoleon

letztes Jahr

Dear Piotr, We're thrilled to hear words of appreciation for our support team :) Thank you for taking the time to review NapoleonCat. At the same time, we'd love to learn more about the likelihood of giving a recommendation. You rated NapoleonCat very highly; we'd love to learn what stops you from recommending it, and what we could do to fix it. Warmly, Kasia

Jakub
International Social Customer Care Manager in Polen
Marketing & Werbung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Multi-channel management greatness

4,0 letztes Jahr

Kommentare: It's aggregating all the Client's profiles in one place thanks to which, the Team is able to operate from one Social Media hub. This saves plenty of time and allows us to concentrate all the data needed for further analysis.

Vorteile:

Quickness in Helpsesk's responses. META's changes occur without an information ahead, but NC's Team takes care of them immediately when they appear. Thanks to that, we didn't have any major problems with service delviery yet.

Nachteile:

META's constraints crashing the tool's flow.

Antwort von Napoleon

letztes Jahr

Dear Jakub, Thank you for taking the time to review NapoleonCat. We appreciate your kind words! As a third-party tool, we're dependent on social media platforms. We're happy to hear that despite some unexpected changes, you didn't experience any major problems. Keep up the good work, and we'll continue to deliver timely support :) Warmly, Kasia

Aleksandra
senior social customer care specialist in Polen
Onlinemedien, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A perfect tool for managing communities

5,0 letztes Jahr

Kommentare: The tool meets the needs of the modern facilitator, makes the work easier and makes the brands we serve satisfied with the quality of customer service we deliver with the tool.

Vorteile:

The tool is easy and intuitive. Failures rarely occur. Support is always very helpful and available quickly. The tool is updated regularly and adapts to the market and changing platforms.

Nachteile:

I have no reservations about the performance of the tool.

Antwort von Napoleon

letztes Jahr

Hi Aleksandra Thank you for sharing your review. It really means the world to us! If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team

Tomasz
communication coordinator in Polen
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great value for money

5,0 letztes Jahr

Vorteile:

An intuitive, convenient tool for daily content moderation on managed profiles. Real-time threads, tag and sentiment support.

Nachteile:

More TikTok support and Twitter support will be useful

Antwort von Napoleon

letztes Jahr

Dear Tomasz, We appreciate you took the time to review NapoleonCat; thank you for sharing your thoughts! We're glad to hear you find our tool so useful. We're constantly working on expanding the features of NapoleonCat. If you have specific needs or ideas, don't hesitate to let us know via our product board: https://portal.productboard.com/napoleoncat/1-napoleoncat-feature-suggestions/tabs/6-what-should-we-build-next. Warmly, Kasia

Mikołaj
International Moderator in Polen
Marketing & Werbung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A simple way for social media management

5,0 letztes Jahr

Vorteile:

What is the most outstanding about NapoleonCat is its simplicity. The tool provides clear widgets, sharp and intuitive user interface as well as pleasant and straightforward support experiences while remaining effective.

Nachteile:

Bugs and slight delays occasionally interrupted daily bussiness.

Antwort von Napoleon

letztes Jahr

Hi Mikołaj, Thank you for sharing your review. It really means the world to us! I'm sorry to see you've noticed some occasional bugs in our suite (see what I did here?;))) ) Hope it will be only better in the future. If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team

Malgozata
Moderator in Litauen
Onlinemedien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A useful tool

5,0 letztes Jahr

Vorteile:

Thanks to it, I can react faster to messages and comments, and it saves a lot of time. I don't have to look for each message separately, I have everything in one place.

Nachteile:

Sometimes he can log out while working without any notice. Sometimes tickets arrive with a delay.

Antwort von Napoleon

letztes Jahr

Dear Malgozata, Thank you for taking the time to review NapoleonCat; we really appreciate it! We're sorry to hear you've experienced some delays and unexpected logouts. Whenever you spot any malfunction in the future, please let us know via chat. We'll work on it :) Warmly, Kasia

Mateusz
Moderator in Polen
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

5,0 letztes Jahr

Vorteile:

The tool helps maintain appropriate response time. It improves everyday work.

Nachteile:

Common errors and unlinking profiles. Slow performance.

Antwort von Napoleon

letztes Jahr

Dear Mateusz, Thank you so much for sharing your thoughts! We're delighted to hear you've managed to improve your daily work. We strive to quickly address any errors. If you spot anything, just let us know, and we'll do our best to fix it asap :) Warmly, Kasia

Urszula
Junior international Moderator in Polen
Marketing & Werbung, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I recommend NapoleonCat

4,0 letztes Jahr

Vorteile:

I use NapoleonCat daily. It is very easy to use for beginner users. It wors intuitive. Has lots of filters that makes it even more easily. Customer service is very friendly and helpful.

Nachteile:

Sometimes comments are delayed (from few hours to few days), thet my reaction can’t be on time

Antwort von Napoleon

letztes Jahr

Dear Urszula, Thank you for reviewing NapoleonCat and sharing your kind words. We're sorry to hear about the occasional delayed comments. I can assure you that we're constantly working on improving the overall performance of our tool. Whenever you spot a missing ticket, please let us know via chat and we'll do our best to help you as fast as possible. Warmly, Kasia

Janel
Senior Data Analyst in Philippinen
Outsourcing/Offshoring, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Social Media Platform

5,0 vor 3 Jahren

Kommentare: Highly Recommended

Vorteile:

Makes all my work easier user interface is good and user-friendly all are detailed.

Nachteile:

When I have a concern the response is late but other than that the software is great

Magdalena
owner in Polen
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

easy way to sell and engage

5,0 vor 5 Jahren

Kommentare: Simple, intuitive, to help build fan engagement, facilitates moderation.

Vorteile:

Social Inbox is a very intuitive tool, so everyone can handle it. I recommended NapoleonCat to my clients from the hotel industry. There, social media was often handled by receptionists who were great at Social Inbox. They didn't skip comments, and the auto-moderation feature made their work easier. Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information.

Nachteile:

The application meets my expectations.

Antwort von Napoleon

vor 5 Jahren

Thanks for your review Magdalena! We're happy we can support you and your team

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Design, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Managing social media is so much easier with NapoleonCat!

5,0 vor 4 Jahren

Kommentare: NapoleonCat's content Automoderation options help us to quickly respond to incoming inquiries which resulted in better customer experience and improved our response time. We are sure that all the messages and comments are answered and with their smart solutions and customizable automoderation, we know that all the responses are relevant, easy to solve questions are replied so that we can focus on more complex issues.

Vorteile:

NapoleonCat is the multi-featured tool we use to manage our accounts on varied social platforms. It offers several advanced options and is so intuitive and easy to use at the same time. The most we like automation solutions which we mainly use for improving our customer support we deliver via our social profiles and also to consistently interact with our audience.

Nachteile:

It offers all features we need and we haven't found anything to improve so far.

Artur
Artur
Search Engine Optimization Specialist in Polen
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I used the trial period and I have to say that it's one of the best tools out there

4,0 vor 7 Jahren

Vorteile:

- Number of features - Many additional data and metrics given - Additional resources and free tools provided by creators

Nachteile:

- The price is way too high. With that kind of pricing there is no place for freelancers and people using social media not as a source of income.

aleksander
Managing Director in Polen
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

great tool for social media managers

4,0 vor 8 Jahren

Kommentare: We have purchased Napoleon due to several social media projects run at the time. It was well spent money, although the product is not the cheapest one. Intuitive interface, fast help desk and crystal reports make this app worth every penny. Strongly recommended!

Vorteile:

Intuitive navigation, almost errorless app, very helpful and fast help desk.

Nachteile:

Price might be a bit lower, however... cheap looks and works cheap.

Antwort von Napoleon

vor 8 Jahren

Thanks for your review Aleksander :)

Anna
Creative Director in Polen
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly recommend!

5,0 vor 8 Jahren

Kommentare: I've been using Napoleon since 3 years. Never find better tool for social media analyzing, planning and moderating. Great support and easy use.

Vorteile:

Easy use, features

Nachteile:

-

Antwort von Napoleon

vor 8 Jahren

Anna, thank you so much for sharing your opinion. We really appreciate it and we're happy you've found our tool so helpful :)

Ola
Senior PR Specialist in Polen
Risikokapital & privates Eigenkapital, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Highly recommended for PR industry

5,0 vor 6 Jahren

Kommentare: Reporting, save time, easy analysis.

Vorteile:

NapoleonCat is a tool with many possibilities. In one place I can manage a lot of social media platforms. It helps me to save a lot of time.

Nachteile:

I haven't meet any issues for this moment.

Magdalena
Senior Key Account Manager in Polen
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great tool to manage and analise your social media

5,0 vor 8 Jahren

Vorteile:

We've used other platforms and after trialing NapoleonCat for the last month we've decided that this tool is the most comprehensive one. It is extremely simple to use and have excellent customer service. Implementation was smooth, we've had full support. Good value for money.

Antwort von Napoleon

vor 8 Jahren

Magdalena, thank you very much for sharing your opinion :)

Artur
Account Manager in Polen
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Nice and smooth!

4,0 vor 8 Jahren

Kommentare: Quite nice tool for comprehensive analysis - many features, complex statistics.
Auto-moderation tool for FP - perfect :) Highly recommended!

Vorteile:

Auto-moderation tool and complex data analysis option.

Nachteile:

Publishing tool.

Antwort von Napoleon

vor 8 Jahren

Artur, thanks for sharing your opinion. We appreciate it. And we're working hard on providing even more value to our users, including a sleeker publisher.

Lewis
Digital Marketing manager in Polen
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

A great way to manage social campaigns

5,0 vor 4 Jahren

Kommentare: NapoleonCat makes it easy to schedule and monitor social campaigns

Vorteile:

It is very easy to access an extensive set of metrics about you and your competitor’s social profiles. On top of that, you can coordinate all of your social profiles from one dashboard meaning it is easy to coordinate campaigns across all of your channels.

Nachteile:

I haven’t found anything so far that is a problem.