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Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money.
I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.
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Nutzerbewertungen filtern (63)
Sehr gute all-in-one Hotel Software
Kommentare: Roomraccoon unterstützt eure treuen Kunden, die diese Software nutzen, bezahlen und verbessern, als eine ständige Expansion voranzutreiben auf Kosten des Systems und der Kunden
Vorteile:
Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner.
Nachteile:
Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben.
Antwort von RoomRaccoon
vor 9 Monaten
Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen.
In Betracht gezogene Alternativen:
Fast tadellos
Kommentare: RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen.
Vorteile:
Ich kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten.
Nachteile:
Das Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend.
Antwort von RoomRaccoon
vor 2 Jahren
Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.
Preis-/Leistungsverhältnis stimmig
Kommentare: Seit 2019 im Einsatz und alles in allem sehr zufrieden
Vorteile:
- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support
Nachteile:
- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support
Antwort von RoomRaccoon
letztes Jahr
Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon
Achtung vor diesem System
Kommentare: Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht!
Vorteile:
Inzwischen nichts mehr! Die Cloud Lösung ist gut
Nachteile:
Leider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar!
Antwort von RoomRaccoon
letztes Jahr
Thank you for your feedback, Tina. We understand how important it is to have a reliable and responsive service, and we regret any frustration this situation has caused you. Please know that your feedback is valued, and we are actively working to address the issues you've raised. We appreciate your patience and are here to assist you with any further questions or concerns. Best regards, Team RoomRaccoon
Gut zu bedienende Hotelsoftware
Kommentare: Rudktion der Arbeitszeit
Vorteile:
Einfachheit der Anwendung, Aufbau des Systems
Nachteile:
Es fehlt die Möglichkeit -rechnungen zu splitten (auf einzelne Tage) und zu wenig Änderungsmöglichkeit bei Portalbuchungen
Antwort von RoomRaccoon
letztes Jahr
Hey there Sandra, Thank you for sharing your thoughts. We've duly noted your feedback regarding the need for invoice splitting and enhanced portal booking options. On the other hand, we're thrilled to hear that our software has reduced the time you spend with daily processes. Should you have any more questions, please don't hesitate to contact us. We're here to assist. Team RoomRaccoon
Perfekte Hotelsoftware
Kommentare: Alles in allem sehr gut
Vorteile:
Die gezielten Einstellungen bei verschiedenen Preisen
Nachteile:
Telefonischer Support ist schwierig, es ist telefonisch keiner auf die schnelle erreichbar
Antwort von RoomRaccoon
letztes Jahr
Hey Klaus, Thank you for your positive feedback on our software. We're glad to hear you find it perfect, with targeted settings at different prices. We appreciate your input about phone support and will work on improving our response times. Kind regards, Team RoomRaccoon
In Betracht gezogene Alternativen:
Bugs überall in der Pricing Tabelle
Kommentare: Anfangs waren wir sehr enthusiastisch da wir RoomRaccon als neues innovatives Unternehmen empfunden haben. Jetzt allerdings bereue ich nicht eine STandardsoftware ausgesucht zu haben, da mir die Nutzung sehr viel Zeit und Nerven kostet. Ich bin normalerweiser keiner der eine Rezension schreibt sondern versuche es immer mit dem Unternehmen selbst auszumachen. Da ich aber nach mehreren Anfragen mit einem Verantwortlichen zu sprechen keine Antwort erhalten habe und das Problem mit unserer Preis-/Tariftabelle nach mehr als einem Monat nicht gelöst ist, weiß ich nicht mehr was ich machen soll. Das Produkt ist nicht Marktreif.
Vorteile:
Die möglichkeitn Revenuemanagement zu betreiben war anfangs sehr spannend, hat sich jedoch als total falsch rausgestellt.
Nachteile:
- Unsere ganze Tarif- und Preistabelle war seit Saisonbeginn voller Bugs. Preise sind bis zu 50% teuerer als von uns festgelegt oder einfach gefühlt willkürlich kalkuliert, ohne nachvollziehen zu können woher es kommt. Der Kundenservice ist zwar bemüht kann aber nach mehr als einem Monat keine Lösung anbieten. Stammgäste rufen uns an und fragen warum wir plötzlich so teuer sind. - Unter drei nächte wollten wir auf keinem Buchungsportal buchbar sein. Jedoch haben Bugs in Roomraccoon dazu geführt dass wir in der Hochsaison über Bückung 1 oder 2 Nächte Buchungen reinbekommen haben. - Andere Bugs haben dazu geführt, dass "long Stay" Tarife (ab 7 Nächte) auch für kürzere Aufenthalte buchbar waren. - Diese ganzen Fakten sind mehr als nur Geschäftsschädigend bei einem kleinen Haus mit nur 11 Zimmer. - Dass wir uns auf die Preisangaben in Roomraccoon nicht verlassen können führt dazu, dass wir keine direkten Buchungen erhalten und dass bei jedem Angebot die Preise und Tarife kontrollieren müssen wodurch wir enorme Zeit verlieren. - Zudem wurde uns Ende 2020 versichert, dass gewisse Schnittstellen, die für uns in Südtirol notwendig sind (Polizei Meldung, Astat) bis Februar 2021 eingebaut werden. Wir habne jetzt Juli 2021 und bis jetzt müssen wir immer noch alles händisch eingeben. Die Polizeimeldung hat die ersten drei Tage funktioniert und danach kamen nur noch Fehlermeldungen. - Ich schätze, dass wir durchschnittlich 1h pro Tag durch diese Mängel verlieren. - Noch vieles mehr
Easy to use product
Kommentare: Although the product has a higher price, its functionality us excellent, everything works perfectly.
Vorteile:
Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
Nachteile:
The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Antwort von RoomRaccoon
letztes Jahr
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
Quick Responses
Vorteile:
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
Nachteile:
When I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Antwort von RoomRaccoon
vor 11 Monaten
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
PMS comments
Kommentare: I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve.
Vorteile:
Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services
Nachteile:
Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month.
IT IS A SCAM
Kommentare: Horrible! I wouldn't wish this kind of experience to anybody
Vorteile:
Horrible, how they treat customers is unacceptable.
Nachteile:
We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.
Antwort von RoomRaccoon
letztes Jahr
Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team
A wonderful platform for your independent hotel
Vorteile:
RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!
Nachteile:
They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.
Great service, product & partner
Vorteile:
Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach
Nachteile:
Nothing, RoomRaccoon has been a fantastic partner to us
Great
Vorteile:
all in one hotel/lodge management. great front of house and great back office.
Nachteile:
pricing structure for small lodges like ours. Add ones like extra users which should be basic
Antwort von RoomRaccoon
letztes Jahr
Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon
Conversion Tracking only in premium package
Kommentare: Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet
Vorteile:
It does what it needs to. Customer service was okay, once you reached someone.
Nachteile:
If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.
Antwort von RoomRaccoon
letztes Jahr
Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.
Room Raccoon simply the best
Kommentare: In general good support
Vorteile:
Easy to use and definitely good support when a problem arises.
Nachteile:
Not really. We are quite satisfied with the product
Antwort von RoomRaccoon
letztes Jahr
Hey Anina, Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team. Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues. Warm regards, Team RoomRaccoon
Gamechanger!
Kommentare: What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time.
Vorteile:
i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills
Nachteile:
the inital onboarding process was a little bit longer than expected
RoomRaccoon: A Smart Choice for Growing Properties
Kommentare: RoomRaccoon made a huge positive difference in how we run things. The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform. It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration. The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. The support team is also fantastic, quick to respond and happy to assist. RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. Highly recommended, with a little room for future growth.
Vorteile:
What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle.
Nachteile:
Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around.
Excelente suporte e boas funcionalidades
Kommentare: Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço.
Vorteile:
O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.
Nachteile:
As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.
Antwort von RoomRaccoon
letztes Jahr
Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.
Nous sommes ravis
Kommentare: Nous sommes ravis d'utiliser les services de ROOM RACCOON depuis quelques années. L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement. Un outil de travail avec une très bonne ergonomie pour faciliter notre quotidien et notre activité. Merci à toute l'équipe!
Vorteile:
L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement
Nachteile:
quelques fois la comprehension de gestion du channel manager mais tres vite résolu
Zeer leerzaam
Vorteile:
Dankjewel voor deze persoonlijke masterclass. Ik heb energie veel geleerd
Nachteile:
Niet, ik heb geen minpunten. Ben zeer tevreden.
Antwort von RoomRaccoon
letztes Jahr
Thank you for your positive review, Annemiek! We appreciate your kind words and are thrilled that you found our masterclass educational. Hope to see you again soon! Team RoomRaccoon
Gebruik Roomracoon
Kommentare: Als er iets is staan ze altijd voor je klaar
Vorteile:
Gebruik vriendelijk, vriendelijk personeel! Fijn dat je cursussen kan volgen
Nachteile:
Soms geen contact kunnen krijgen met een Nederlands sprekende medewerker
Antwort von RoomRaccoon
vor 2 Jahren
Hey, Monique! Thanks for sharing you valuable opinion. It's great to hear you're enjoying our user training programme. We've worked very hard to be able to offer these training sessions to our hoteliers and help them make the most out of our system! Also, we are currently on the hunt for more Dutch-speaking Raccoons to offer the best support to our users, in their own language. Again, thanks for you feedback! RoomRaccoon Team
Utilisation pour une auberge
Kommentare: Très bonne expérience globale
Vorteile:
L'avantage est d'avoir une visibilité claire des arrivées et des départs. Facilité dans le renseignement des paiements. La réservation en ligne et la possibilité de coupler à d'autres plateformes de réservation.
Nachteile:
Pas vraiment adapté à des auberges de jeunesse avec des lits en dortoirs. Plus adapté à des hotels avec des chambres en location.
Antwort von RoomRaccoon
vor 2 Jahren
Thank you for taking the time to share your positive feedback with the community and us, Lou! We are happy to hear that you have had such a great experience with our software despite the cons. We are always evolving and developing new tools and functionalities to meet the needs of our hoteliers.
DONT do it!
Kommentare: bad. Basic set-up is done half, which needs to be compensated by the implementation manager. As a customer, you are a number; they dont even ask your name on the phone, just your ID. Roomraccoon apologises for their incorrect info during sales, but... its your problem now...
Vorteile:
Sales presentation is great, but untrue.
Nachteile:
Sales guys promise a lot which the software cant deliver; All integrations are not applicable in our country. Basic functionality like messaging is not included. Rate-management is horrible.
Antwort von RoomRaccoon
letztes Jahr
Thank you for taking the time to share your feedback with us, Marco. We appreciate your honesty and apologize for any inconvenience you've experienced with our software. Your feedback is invaluable to us, and we would appreciate the opportunity to learn more about your specific challenges and explore potential solutions. If you would be willing to provide more details or discuss your experience further, please feel free to reach out to our customer support team.
In Betracht gezogene Alternativen:
No es oro todo lo que reluce
Vorteile:
La facilidad y vistosidad del producto!!
Nachteile:
Que no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos.
Antwort von RoomRaccoon
vor 2 Jahren
Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión.
