Buyapowa Erfahrungen

Best in class

Kommentare: The whole team at Buyapowa have been nothing short of excellent throughout my entire experience of working with them. We've been provided with endless support and expertise from our first conversation right through to deployment and beyond!

Vorteile:

The technical expertise, flexibility and commercial agreement of Buyapowa really set it apart from competitors in the marketplace. It's great to have additional tools and continual learning opportunities from global experts too.

Nachteile:

Nothing - we've even extended our initial contract with Buyapowa to include additional services.

Fantastic Training and Support

Kommentare: The Buyapowa team is incredibly supportive and I can easily say it was the best software training I have attended.

Vorteile:

The ability to offer different types of rewards. The potential for automation.

Nachteile:

We are unable to use the features to their full potential due to some referral program parameters set by our industry. The content management is also less hands-on than programs I have used in the past.

competitive product but with options to improve the tool

Vorteile:

Easy integrationAgile rewards managementGood customer supportCompetitive price

Nachteile:

The reporting has little information of value (graphs, evolution, comparisons) The management customers claims is difficult ( platform information about rewards&clients is not usful) and changes of the content of the campaign is not very agile The rewards payment method (Paypal) does not meet our needs (Hayoperwallet)

Excellent product and service

Kommentare: Very good!

Vorteile:

In general, de whole process with Buyapowa has been very easy and friendly. They are very organized and give all the support we need. They are constantly trying to find new ways of helping us improve the program.

Nachteile:

More costumizable exports. They have their own reports, but maybe a more "costumizable" report woudl be nice to have.

BuyaPowa Relationship

Kommentare: Overwhelmingly positive. I don't think I have another external partner that does as much as BuyaPowa does, and at the speed they deliver.

Vorteile:

BuyaPowa has a team full of powerhouses. They take their time to come visit us in person and talk things through with whoever we want. They are willing to help us come up with new ideas and innovate to make our relationship stronger. The client success manager I am paired with, [sensitive content hidden], is probably the best external partner I have. He is always at the ready to respond to my questions and relay information to the appropriate teams.

Nachteile:

With the company that I work with, there is a lot of politics that come to decision, but sometimes there are things that I can't change but I am asked to pitch it to someone multiple times.

Advocate and referral marketing at it's best

Vorteile:

Buyapowa has it all - a super product, coupled with a brilliant client support team that make it their business to understand our business, thus implementing bespoke solutions to business requirements despite market challenges. Nothing is too much trouble when we work with the technical team. Easy, innovative and intuitive platform to use - and one to watch for the future. Amplifying our ability to grow a thriving advocate marketing channel for our members.

Nachteile:

We're transitioning over to V2 of the platform soon, which will unlock new capabilities in content management, optimised user experience and reporting.

Great referral program!

Vorteile:

Great team who are engaged and supportive of the program, working towards optimisations and grow as a channel. Team are always great at implementing new ideas proposed by the business and we've seen a strong growth in the program over the years.

Nachteile:

Limited performance tracking dashboards - would be helpful to have more engaged dashboards built in the platform.

Referral marketing made easy

Kommentare: Buyapowa has been great to work with. Together, we continuously review the performance of the Refer a Friend scheme and plan new ways to enhance the programme.

Vorteile:

Simple software makes it easy for us to gain customer referrals and measure performance.

Nachteile:

The platform would benefit from more flexibility and customisation.

Introducing incentives and referrals using Buyapowa

Kommentare: Overall my experience with Buyapowa is very positive, after almost a year we are still finding new ways to push the platform and get the most out of the service. Each step of the way is supported by a great team. Very impressed.

Vorteile:

From the beginning the account team at Buyapowa were fantastic at helping us integrate the system into our current processes. We have used the system as initially intended, but have also adapted the journey slightly to provide incentives for our users. Buyapowa have been very supportive and creative in this process. My favourite aspects of the software itself are its tracking facilities and its templates.

Nachteile:

The implementation of the platform into our processes at first can be overwhelming in its setup, however this is why Buyapowa have such a strong customer team.

DIRECTV Customer Referral Program

Kommentare: We simply love working with Buyapowa. On top of operational capabilities, they have the best team to partner with, making this working relationship a very fruitful and a productive one. In fact, our satisfaction with Buyapowa led us to expand the scope of work and contract other products under DIRECTV brand as well.

Vorteile:

Professional approach, matter expert mentality, focused and dedicated team, timely delivery

Nachteile:

There's nothing that I "least like" about Buyapowa, only some nice to have improvement points.

Making referrals possible!

Kommentare: Overall, Buyapowa allows us to enable a referral program for multiple types of customers at our organization. They seamlessly manage the leads and the reward distribution, creating more efficiency for the program and less of a strain on our resources.

Vorteile:

What I like most about Buyapowa is the easy-to-use portal that allows visibility into the number of signups, shares and referrals. Generating reporting from this platform is also simple to use! The Buyapowa platform also allows visibility for our referral customers to see how successful they have been and when they can expect their reward. Additionally, my experience with our Client Success Manager has been excellent. [sensitive content hidden] is attentive, responsive and dedicated to the customer experience. He ensures that our problems are solved quickly and ensures that our program is running to expected levels.

Nachteile:

What I like least about Buyapowa is the marketing campaign (email) template - it is not very flexible so it doesn't allow for adjustments to make it feel more on brand. Additionally, we use the email journey to market to our customers but there is no user-friendly way to look at the email metrics and see where customers are falling out of the lead funnel. Having this information would be helpful for users and allow us to make impactful changes to our campaigns.

Práctico y fácil

Kommentare: En general todo el proceso con Buyapowa ha sido muy fácil y amigable. Son muy organizados y dan todo el apoyo que necesitamos. Están constantemente tratando de encontrar nuevas formas de ayudarnos a mejorar el programa.

Vorteile:

La plataforma es muy fácil de utilizar, permite hacer un seguimiento completo de todo lo que sucede con el enlace del recomendador y gracias al Project Manager asignado trabajamos en mejoras constantes y me ayuda en el seguimiento del día a día.

Nachteile:

Pronto haremos la transición a una nueva versión de la plataforma, lo que desbloqueará nuevas capacidades en la gestión , experiencia de usuario optimizada e informes.

A good experience with Buyapowa

Kommentare: The Buyapowa solution allows a daily management and follow-up of the sponsorship program. It also offers many projects to develop and grow our program. The operational teams are available, flexible and always motivated in our new challenges.

Vorteile:

The Buyapowa solution is easy to use and allows you to manage all your company's sponsorships with the possibility to add or delete some referrals for example. It is also possible to monitor the program's statistics on a daily basis. Moreover, there are several marketing functionnalities existing to develop the program and to to improve the results.

Nachteile:

While using Buyapowa solution, we also faced some difficulties. There is no test environment at Buyapowa. Therefore, all the modifications requested to the teams, whether it is about the writing of emails or the graphic modification of some pages, are directly done in production. If errors appear, they are directly visible to the customers.Another element is the integration in our IS which requires a lot of development and which can limit the implementation of new marketing actions.

Referral Programme Review

Kommentare: Overall my experience has been positive and offers us a robust solution to deliver referral programme. Partnership has been in place for over a year and still finding new ways to maximise the platform and service. Good team set up and Client Success Manager pulls in other Buyapowa team members with specific expertise when needed to discuss content, technical or other ideas.

Vorteile:

Easy to use portal that allows visibility into the number of signups, referrals and more. Generating reports from the platform is made simple and easy to review top level data. Client Success Manager is great to work with, engaged in any new developments and dedicated to the customer experience. Simple integration and management of new rewards.

Nachteile:

My only challenge is the system's inflexibility to deliver new campaign email templates or ad hoc campaign capability, which would be an added bonus as the reporting offers actionable insights and interesting trends.

Excellent member referral platform

Kommentare: Overall, we have been satisfied with our experience with Buyapowa.

Vorteile:

Simple to understand platform with good engagement options, tracking and analytics. Supportive staff, helpful through rollout and day-to-day management.

Nachteile:

We had a couple of small bumps in transitioning between campaigns, but they were quickly rectified.

Práctico y fácil

Kommentare: Se han hecho muchos cambios desde que empezamos a trabajar con sus servicios y han ido mejorandolos poco a poco.

Vorteile:

Es muy fácil de usar, gracias al Project Manager asignado se han podido hacer mejoras para que a nivel interno se puedan agilizar procesos con el CRM de la empresa.

Nachteile:

Los últimos dos años han mejorado mucho el software, han añadido idiomas, mejorado la plataforma... Pero si que se echa en falta poder hacer las plantillas de la landingpage editables y poder customizarla como el cliente quiere.

An Empowering Partner

Kommentare: RewardStream has empowered our team to acquire new customers through incenting and rewarding our loyal ones. Their website is clear and intuitive, allowing customers to easily navigate their account and make referrals through various mediums. RewardStream offers an array of customer communication tools which engage members at every point in the process ensuring they complete the actions required for membership, ultimately leading to new acquisitions and increased revenue for your business. Access to member behavior and reporting metrics is provided through their self-service portal, giving you the metrics and resources needed to manage your program and view progress daily. They are excellent partners, quick to provide fresh insight to concepts and ideas bringing their extensive knowledge and experience to make your program successful. The team has gone above and beyond in responding to our requests as they arise. RewardStream offers a great product and tremendous service to its clients.

Excellent Company

Kommentare: It is still early days to recognise what benefits this will bring to Vitality but with the projections we have calculated, this programme is going to be a huge win for us.

Vorteile:

The software is really easy to use and was very flexible to some of our demands. Our ambition is one click share and the platform has allowed us to do this in some of our referral incentives.

Nachteile:

I think that there can be a few restrictions on the design front, which at times has frustrated our UI team.

Buena herramienta para crecer

Kommentare: Muy positiva, ya que hemos trabajado con otra plataforma y en comparativa precio gestión calidad profesional excelente

Vorteile:

La facilidad de gestión y su apoyo y seguimiento en el proceso de arranque y del día a día

Nachteile:

Más opciones de generar referidos, por ejemplo con SMS

Relationship Marketing Specialist

Kommentare: The platform is easy to use the team at RewardStream are very open to suggestions and feedback on how they can make it better for us and our members. The team are responsive and very easy to deal with.

Vorteile:

The ease of use for our members. The process is very user friendly which is great for our members.

Nachteile:

There is little to dislike. The team works hard to stay up with trends and to update the platform when suitable.

We have improved

Kommentare: Overall, we have improved. As we have been able to make adjustments to adapt it to our business model, its use has improved a lot.

Vorteile:

Platform easy to learn and manage by the sales team.The downloadable reports are correct and useful.The excellent personalized attention of the account manager [sensitive content hidden] . The best support we have had to make the most of its use.

Referral Marketing

Kommentare: Superb. Team excellent and the set up process couldn't have been smoother

Vorteile:

The flexibility, we utilise the referral platform in several different ways, driving customer traffic through our online channels. Resulting in lower acquisition costs for us, smoother customer journeys and value for the customer via the vouchers.

Nachteile:

To honest there isn't anything not to like. The software is easy to navigate, the team are excellent. If I was being picky it would be that Buyapowa do not offer customer facing support, but equally we don't pay for this, and neither would we want to.

Buyapower Review - Telecoms

Kommentare: It has been really good; but could do with more insight on our campaigns to help drive improvements

Vorteile:

The user-friendliness of the platform is great for our customers along with it looking really slick

Nachteile:

the usability of the platform to track referrals could use some updating, along with more insight and customisation

Buyapowa Review

Kommentare: Overall positive, however I have not used any other company for these purposes so AI can not compare my experience

Vorteile:

I love the representative that I work with - he is quick to respond, detailed, and friendly

Nachteile:

The results excel sheets that can be exported are not always perfectly accurate

Great piece of software and customer service

Kommentare: Our overall experience with Buyapowa is overwhelming positive - [SENSITIVE CONTENT HIDDEN] continually impresses and solves problems efficiently.

Vorteile:

The dashboard gives clear breakdowns of each part of my customer's journey and how many customers reach each part - this is essential for our reporting and planning. The APIs Buyapowa helped us implement streamlined and vastly improved the customer experience.

Nachteile:

Implementation of back-end APIs are difficult in a large corporation.